User manual

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Troubleshooting
If you encounter problems while using the phone, or if it
performs abnormally, you can refer to the solutions below.
If your particular problem cannot be resolved using the
information, contact the dealer where you purchased the phone
or call ZTE Customer Care number
1 [phone]
to get
further help or warranty service.
Problem:
Phone freezes/operation is unstable.
Solution:
Turn the phone on again. If you are unable
to turn the phone off, remove and replace the battery,
and then turn the phone on again. Data that was being
edited is erased after your phone is powered on again.
Problem:
Operation is unstable after a new application was
installed.
Solution:
The newly installed application may be
the cause. Uninstall the application in Safe mode. To
turn the phone on in Safe mode, press and hold the
Power/Lock
key > touch and hold
Power off
, read the
disclaimer for safe mode, and then tap
OK
.
NOTE:
Before turning the phone on in Safe mode, it is
recommended that you back up important data. After
restarting in Safe mode, your phone can be powered on
as usual.
Problem:
Cannot use phone, mail, or Internet.
Solution 1:
Check whether you are where signal is
weak or out of service area.
Solution 2:
Power the phone on again.
Solution 3:
Is the phone in Airplane mode? To check
that Airplane mode is canceled, open the Settings app,
tap More, and check the Airplane mode slider.
Solution 4:
Is data communication disabled? To check
that data communication is enabled, open the Settings
app, tap
Mobile networks
, and check the Data Enabled
slider.
Solution 5:
Is a disabled data access point set? You
can open the Settings app, tap
Mobile networks >
Access Point Names > > Rest to default
to restore
the initial APN settings.
Problem:
Battery level goes down quickly.
Solution:
Are you where signal is weak or have been
out of service area for a long period? Calling where
signal is weak or being out of service area uses a lot of
battery.