User's Manual

149
Problem Possible causes Possible solution
(U)SIM card inserted
improperly.
Insert the (U)SIM card
properly.
Debris on the (U)SIM
card contacts.
Use a soft, dry cloth to
clean the (U)SIM card
contacts.
Unable to
connect to
the network
(U)SIM card invalid. Contact your service
provider.
You are not within the
network’s service area.
Check the service area
with your service
provider.
Poor signal. Move to an open space,
or if you are inside a
building, move closer to
a window.