User's Guide

101
Problem
Possible causes
Possible solution
Nano-SIM
card error
The nano-SIM card has
malfunctioned or is
damaged.
Take the nano-SIM card to
your service provider for
testing.
The nano-SIM card is
inserted improperly.
Insert the nano-SIM card
properly.
There is debris on the
nano-SIM card contacts.
Use a soft, dry cloth to
clean the nano-SIM card
contacts.
Unable to
connect to
the network
The nano-SIM card is
invalid.
Contact your service
provider.
You are not within the
network’s service area.
Check the service area
with your service provider.
Poor signal.
Move to an open space, or
if you are inside a
building, move closer to a
window.
Cannot make
outgoing calls
You have activated the
Fixed Dialing Numbers
feature.
Disable this feature. See
Phone Calls – Adjusting
Your Call Settings – Using
Fixed Dialing Numbers.