User manual

123
Problem
Possible causes
Possible solution
micro-SIM
card error
micro-SIM card
malfunction or damage
Take the micro-SIM card
to your service provider
for testing.
micro-SIM card inserted
improperly
Insert the micro-SIM
card properly.
Debris on the micro-SIM
card contacts
Use a soft, dry cloth to
clean the micro-SIM
card contacts.
Unable to
connect to
the network
The micro-SIM card is
invalid.
Contact your service
provider.
You are not within the
network’s service area.
Check the service area
with your service
provider.
The signal is poor.
Move to an open space,
or if you are inside a
building, move closer to
a window.
PIN Code
blocked
You entered an incorrect
PIN code three
consecutive times.
Contact your service
provider. If the service
provider provides the
micro-UIM card’s PUK
code, use the PUK code
to unlock the micro-UIM
card.