TM XOHM Connection Manager User Guide © 2008 Sprint. XOHM and the XOHM logo are trademarks of Sprint.
Table of Contents 1 Welcome to XOHM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 Installing XOHM Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . 2 2.1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2.2 About XOHM Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2.3 Before You Install XOHM Connection Manager . . . . . . . . . . . . . . . . . . . . . . 3 2.3.
6 XOHM Connection Manager Settings . . . . . . . . . . . . . . . . . . . . . . . . 33 6.1 General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.1.1 Prioritization Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.2 Network Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.2.1 Adding Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.2.
XOHM is next generation mobile broadband that’s designed to work as fast around town as it does at home. With XOHM, you’ll connect to the Internet without long-term contracts or complications. Then you can take the Internet, and everything you do with it, along with you anywhere XOHM has coverage. Getting started with XOHM is simple: no wires means no service calls.
Installing XOHM Connection Manager software and connecting your XOHM Card requires just a few simple steps: prepare your computer, install XOHM Connection Manager, insert your XOHM Card, and activate your XOHM account. 2.1 System Requirements The system requirements provided here reflect only the standards required to install and run XOHM Connection Manager. Please see your XOHM Card’s support documentation for additional specifications.
2.3 Before You Install XOHM Connection Manager Write Down Your Wi-Fi Settings XOHM Connection Manager manages new and existing Wi-Fi connections once they’re added to the network list. To add new networks, you have to know certain information about them. (See Section 5 Configuring Wi-Fi Networks on page 24 for details.) Before you begin installation, write down any applicable Wi-Fi configuration settings before installing XOHM Connection Manager.
2.4 Install XOHM Connection Manager DO NOT insert the XOHM Card into your computer’s USB port or ExpressCard or PCMCIA slot until instructed to do so by the installation software. Installing XOHM Connecton Manager Important 1. Insert the XOHM Connection Manager Installation CD into your computer’s CD drive. z The installation screen (see below) should appear automatically. If your computer does not display the installation screen, click Start > My Computer and double-click on the CD Drive.
Installing XOHM Connecton Manager 3. The Connection Manager Installation Wizard “Welcome” screen appears. Click Next. Figure 2.2: Connection Manager Installation Wizard 4. Follow the onscreen instructions to complete the installation wizard. z When prompted, insert the XOHM ExpressCard or USB into your computer and click OK. (See your XOHM Card’s Get Started guide for details.) Figure 2.
Installing XOHM Connecton Manager 5. When installation is complete, click Restart Now to restart your computer. Figure 2.4: Connection Manager Installation – Complete Understanding the Status Light Your XOHM Card gives you at-a-glance status information via its LED status indicator. Here’s a list of indicators and meanings: Green status light – Solid Green indicates the card is powered and service is available. Flashing Green indicates data activity (send/receive, alerts, diagnostics).
2.5 Activate Your XOHM Account Tip 2.5.1 Make sure you have a credit card available to set up your XOHM service and complete activation. Activate Over-the-Air (OTA) in a XOHM Network Coverage Area The OTA activation process automatically launches once you have installed the XOHM Connection Manager software and inserted your XOHM Card. 1. When your computer restarts after installing XOHM Connection Manager, the program is designed to launch automatically and search for the XOHM network.
z If activation is unsuccessful, refer to the Troubleshooting information in your XOHM Card documentation for possible solutions. If none of those addresses the problem, call XOHM Care at 877-333-XOHM (877-333-9646) for assistance. 5. Proceed to Section 3 “XOHM Connection Manager Interface” on page 13. Figure 2.5: Activation Complete – Connected to XOHM WiMAX Section 2: Installing XOHM Connection Manager Page 8 Installing XOHM Connecton Manager 4.
If you are outside of an immediate XOHM WiMAX network coverage area and you have an alternate (Ethernet or Wi-Fi) Internet connection available, you can activate XOHM service once you have installed XOHM Connection Manager and inserted your XOHM Card. This lets you quickly connect to the XOHM WiMAX network once you’re in a XOHM network coverage area. 1. When your computer restarts after installing XOHM Connection Manager, the program is designed to launch automatically and search for the XOHM network.
Installing XOHM Connecton Manager B Figure 2.6-B: Complete Registration link z If no link appears, launch your computer’s Web browser (such as Internet Explorer) and go to www.xohm.com/activation. z If you’re using a Wi-Fi connection and you are running Windows XP service pack 2 without the wireless LAN API (see “2.3.1 Write Down Your Wi-Fi Settings” on page 3), you may need to use the XOHM Connection Manager Network Configuration tool to configure your connection. See “5.
5. Proceed to Section 3: “XOHM Connection Manager Interface” on page 13. Note You can use XOHM Connection Manager to manage your non-XOHM (Ethernet or Wi-Fi) connections for up to 30 days without registering on the XOHM WiMAX network. After 30 days, XOHM Connection Manager will allow connections only to the XOHM WiMAX network, until you have registered. Alternatively, you can exit XOHM Connection Manager to connect using Ethernet or Wi-Fi.
2.6 Uninstalling XOHM Connection Manager 1. Make sure XOHM Connection Manager is not running. on the XOHM Connection Manager icon ( ) in the system tray and click Exit. z Click Yes to confirm that you want to exit Connection Manager. Installing XOHM Connecton Manager z Right-click Figure 2.7: Exit Connection Manager 2. Click Start > (All) Programs > XOHM > XOHM Connection Manager Tools > Uninstall XOHM Connection Manager.
3 XOHM Connection Manager Interface XOHM Connecton Manager Interface The XOHM Connection Manager main display offers two primary views: Connection Status All Available Networks This section outlines the basic features and options available under each view. It also provides details on the options available via the menu bar. 3.1 Connection Status Click Connection Status to display an easy-to-understand snapshot of your current XOHM networking status.
– Connection Manager is searching for an available network. No networks are currently detected. z Connecting – Connection Manager is establishing a new connection with the displayed network. z Airplane Mode – When active, all radio (over-the-air) connections are disabled. Note If you are Roaming, it will be displayed directly beneath the Connection Status (A) message. B. Network Information displays the current network name, network type, and security status. C.
3.2 All Available Networks XOHM Connecton Manager Interface Click Other Available Networks to display a list of all networks currently detected by XOHM Connection Manager. As with the Connection Status window, this view also offers one-click links to the My XOHM homepage and the My Account management site. C B A D E Figure 3.2: Connection Manager – All Available Networks The All Available Networks screen gives you the following information and options (see Figure 3.2): A.
3.3 Menu Bar – File Menu Figure 3.3: File Menu 3.4 Menu Bar – Settings Menu The Settings menu provides the following options: Turn Off/On Seamless toggles the seamless roaming mode between Seamless Roaming ON and Seamless Roaming OFF modes. (See “3.4.1 Seamless Roaming” on page 17 for details.) Turn On/Off Airplane Mode activates or deactivates Airplane Mode.
Seamless Roaming Seamless roaming helps you stay connected as you move between configured networks, such as the XOHM WiMAX network, configured Wi-Fi networks, and any Ethernet (LAN) networks. With seamless roaming on, XOHM Connection Manager automatically switches from a network that is losing strength to another known network you have configured, based on the Prioritization Rules in the General settings window. (See “6.1.1 Prioritization Rules” on page 35 for details.
Note If a connection attempt fails when seamless roaming is turned off, XOHM Connection Manager automatically reverts to using Prioritization Rules for new connections. Whenever you select a network manually, seamless roaming automatically turns off.
3.4.2 Airplane Mode Enabling Airplane Mode shuts down the radio for WiMAX and Wi-Fi devices. This allows you to conserve power and work offline and in areas where wireless communication is prohibited. To turn on Airplane Mode: XOHM Connecton Manager Interface 1. Click Settings > Turn On Airplane Mode. – or – Click the Airplane Mode button in the Connection Status view of the main window. 2. Click Yes when the confirmation screen appears.
The Tools menu provides the following options. For details on Tools menu options, see the corresponding section in “Tools” beginning on page 41. Connection Details (page 41) Connection History (page 42) Troubleshooting (page 44) Speed Test (page 45) Coverage Map (page 45) Figure 3.6: Tools Menu Section 3: XOHM Connection Manager Interface Page 20 XOHM Connecton Manager Interface 3.
3.6 Menu Bar – Help Menu The Help menu provides access to the following options: Connection Manager Help launches the XOHM Connection Manager’s local help file. XOHM Support launches a Web browser to access the online XOHM support site. number and your XOHM Card’s MAC address. Tutorials launches a menu of onscreen tutorials to help introduce you to XOHM Connection Manager features and guide you through specific tasks.
4 WiMAX Network 4.1 WiMAX in the Connection Status View WiMAX Network XOHM Connection Manager automatically detects present XOHM Cards. When seamless roaming is on, XOHM Connection Manager automatically attempts to connect to the WiMAX network. If successful, the Connected status will be reflected as shown below. Figure 4.1: WiMAX Connected Status Two additional connection states may appear in the Connection Status view: Ready – This is displayed if one of the following situations occurs: a.
4.2 WiMAX Signal Strength When connected to the XOHM WiMAX network or when viewing available networks in the Available Networks screen, the green “bullseye” icon indicates the relative strength of your WiMAX signal. Signal strength is not an indicator of network speed. Icon Signal Strength WiMAX ready Excellent WiMAX Network Good Average Weak Very Weak No WiMAX signal Figure 4.
5 Configuring Wi-Fi Networks 5.1 Configuring Wi-Fi Networks From the All Available Networks View Configuring Wi-Fi Networks To configure Wi-Fi networks from the All Available Networks view: 1. Select an available Wi-Fi network and click Connect. (The Connect to Network dialog box appears, allowing you to configure the Wi-Fi network.) Figure 5.
2. Enter your Wi-Fi network configuration settings. Note With Windows Vista or Windows XP SP3 many of the Wi-Fi configuration settings outlined below may already be populated when you add a new Wi-Fi network, depending on the previous connection manager you were using. If you are running Windows XP SP2 and have several Wi-Fi networks to add, a patch may simplify the process. See “FAQs and Troubleshooting” on page 46.
Authentication – Select the type of authentication credentials required by the Wi-Fi network. If the network uses a static key or a passphrase for authentication, select Pre-Shared Key and enter the value into the Password field. Other authentication options include PEAP [MSCHAPv2] and EAP-TLS. Consult your network documentation for the required settings. Note If the network uses Protected EAP [PEAP (MSCHAPv2)] or EAP-TLS, Windows will prompt for user credentials as required.
5.2 Configuring Wi-Fi Networks From the Network Configuration Panel Configuring Wi-Fi Networks To configure Wi-Fi Networks from the Network Configuration Panel: 1. Click Settings > Network Configuration (figure 5.5) to display the Network Configuration panel (figure 5.6). Figure 5.
Figure 5.6: Network Configuration Panel 3. From the New Network Configuration window, select Wi-Fi, select the Network Name you want to connect to, and click Continue. Figure 5.7: New Network Configuration Section 5: Configuring Wi-Fi Networks Page 28 Configuring Wi-Fi Networks 2. If you’re creating a new Wi-Fi profile, click Add New Network Configuration.
Configuring Wi-Fi Networks 4. Enter your Wi-Fi network configuration settings. Figure 5.8: Network Configuration Settings z Description (optional) – Enter a description for the network. If no description is entered, the Network SSID will be used. z Network SSID – This field is automatically populated with the broadcast Network SSID. z Security Type – Select the security type used by the network.
z Authentication – Select the type of authentication credentials required by the Wi-Fi network. If the network uses a static key or a passphrase for authentication, select Pre-Shared Key and enter the value into the Password field. Other authentication options include PEAP [MSCHAPv2] and EAP-TLS. Consult your network documentation for the required settings. z Key/Passphrase – If using Pre-Shared Key authentication, enter the static key or passphrase here.
Configuring Wi-Fi Networks 2. Enter network values as described in section 5.1 Configuring Wi-Fi Networks From the All Available Networks View on page 24, with the following exception: z When adding a hidden network, the Network SSID (network name) must be entered manually. Figure 5.10: Connect to Hidden Network To configure hidden Wi-Fi networks from the Network Configuration Panel: 1. Click Settings > Network Configuration. 2.
4. Enter network values as described in step 4 of section 5.2 Configuring Wi-Fi Networks From the Network Configuration Panel on page 29, with the following exception: Figure 5.12: Hidden Network Checkbox Hidden Network checkbox must be selected. 5.3 Wi-Fi Signal Strength When connected to a Wi-Fi network or when viewing available networks in the Available Networks screen, grey icons indicate the relative strength of available signals. Signal strength is not an indicator of network speed.
6 XOHM Connection Manager Settings The Connection Manager Settings window is divided into four panels: General Network Configuration Software Updates Notifications 6.1 General Settings XOHM Connection Manager Settings Click Settings > General to display the General Settings panel. Figure 6.1: General Settings This panel allows you to set the following options: Launch XOHM automatically at startup configures XOHM Connection Manager to initiate whenever your computer powers up.
Allow WiMAX roaming configures XOHM Connection Manager to connect to other WiMAX networks while roaming (where or when available). Seamless Roaming at Startup – Select ON to allow XOHM Connection Manager to automatically connect to the best available network the next time XOHM Connection Manager launches, for example, after you reboot your computer (if “Launch XOHM automatically at startup” is in effect) or after you exit and relaunch XOHM Connection Manager.
6.1.1 Prioritization Rules Figure 6.2: Prioritization Rules This panel allows you to set up rules for prioritizing configured networks in seamless roaming mode. Its options include: Network Type Priorities – This provides an order of priority for automatic connection.
Seamless Roaming Rules allow you to select or deselect factors to be considered in seamless roaming. Internet Sensing – Selecting Allow Internet Sensing instructs XOHM Connection Manager to determine whether a connection is able to connect to a specific location (programmed by XOHM) over the Internet. Internet Sensing is designed to prevent you from connecting to a poor quality network, that is, one that cannot connect to the default target locations.
2. Select a network type and click Continue. 3. Enter the necessary network configuration settings, such as Description, Security Type, Encryption Type, Authentication, Key/Passphrase, WEP Key Index, and Location. (See Section 5 Configuring Wi-Fi Networks on page 24 for details on settings.) 4. Once the network is configured, click OK to return to the Network Configuration panel. 6.2.2 Removing Networks 1.
6.2.3 Editing Existing Networks 1. To edit an existing network’s configuration settings, select a network from the dropdown list. 2. Edit the necessary network configuration settings, such as such as Description, Security Type, Encryption Type, Authentication, Key/Passphrase, WEP Key Index, and Location. (See Section 5 Configuring Wi-Fi Networks on page 24 for details on settings.
6.3 Software Updates Figure 6.7: Software Updates Check for updates – Select this checkbox and then select an update frequency if you want XOHM Connection Manager to automatically check for updates. Deselect this checkbox if you do not want XOHM Connection Manager to check for updates. Download updates automatically – When selected, XOHM Connection Manager will automatically download new updates as they become available.
6.4 Notifications XOHM Connection Manager Settings The Notifications window allows you to control what types of system tray notifications you receive from XOHM Connection Manager. Figure 6.8: Notifications Notification options may include: Seamless switching networks to inform you when any network change is made, such as between the XOHM WiMAX network, configured Wi-Fi networks, and any Ethernet (LAN) networks, when seamless roaming is on. (See “3.4.1 Seamless Roaming” on page 17.
7 Tools 7.1 Connection Details Click Tools > Connection Details to display a live snapshot of your current connection. Figure 7.1: Tools – Connection Details Section 7: Tools Connection Manager Tools Connection Details provides the following information: Gateway – The IP address of the default gateway. Local IP – The IP address of the interface being used for default traffic. Target – The IP address being used for Internet Sensing.
7.2 Connection History Click Tools > Connection History to display the XOHM Connection Manager’s connection history. There are two levels of history available: History Messaging and History popup detailed log. 7.2.1 History Messaging Connection Manager Tools The History Messaging window provides a recap of all previous connections, including successful connections, disconnections, and lost connections. Figure 7.
7.2.2 History Popup Detailed Log Connection Manager Tools From the History Messaging view, click View Detailed History Log to display a more detailed summary of XOHM Connection Manager activities. Items in the History Popup Detailed Log may be selected by date and they may be sorted in any column. Figure 7.3: Detailed History Log Only if instructed to do so by a XOHM Care Representative, click Send Log to email the detailed report to XOHM Care.
7.3 Troubleshooting The Troubleshooting menu provides a set of tools that can help debug connectivity issues within your system. Click Tools > Troubleshooting and then select an option to use the tools. 7.3.1 System Info Click Tools > Troubleshooting > System Info. The System Info troubleshooting tool provides information about your computer, the operating system, your XOHM Card (WiMAX Device), and XOHM Connection Manager. Figure 7.
7.3.2 Ping Click Tools > Troubleshooting > Ping, select a target, and then click Ping. The Ping troubleshooting tool allows testing for connectivity on all active connections. Ping is used to verify that a particular IP address is reachable. Two methods of Ping are supported by XOHM Connection Manager. In addition to the traditional ICMP Echo (Ping), a TCP connect on port 80 (HTTP) may be used. The TCP:80 method is useful since many firewalls block ICMP traffic. Figure 7.
8 FAQs and Troubleshooting For answers to other questions or for more information about XOHM, please visit www.xohm.com. Is there any way to import my current Wi-Fi configuration settings into XOHM Connection Manager? It depends on your operating system and on which connection manager you have been using.
Why does XOHM Connection Manager keep trying to connect to a Wi-Fi network every 30 seconds? This may occur if you are using a hidden network (non-broadcast SSID) that is not currently available or has been incorrectly configured. To prevent connection manager from repeatedly attempting the connection, display the “All Available Networks” list, select the appropriate hidden network, and then click Forget. Figure 8.
Why does XOHM Connection Manager disconnect from a network even when it could connect properly? XOHM Connection Manager may disconnect from a network if Internet Sensing is enabled and it cannot reach the Internet targets that have been specified (see “Internet Sensing” bullet on page 36). Internet Sensing tests Internet availability by trying to reach specific websites using the currently connected network; it will disconnect if it cannot reach the targets, even if the network seems valid.
Addendum – Working With Firewalls After you install XOHM Connection Manager and insert your XOHM Card, the network attempts to activate and provision your XOHM Card automatically. Your firewall may prevent this, stopping you from successfully activating your XOHM Card and setting up your XOHM service. Basic Firewall Permission Note Addendum – Working With Firewalls Many different types of Internet security programs and firewall add-ons protect your computer against unwanted intrusions.
The following pages outline examples of common firewall providers and give instructions on how to change your firewall settings to allow the necessary connections.
Windows XP Service Pack 2 Firewall With the Windows Firewall, it is necessary to open each port separately. Follow the instructions below to create rules for the required ports. To open UDP port 2948 in the Windows XP Service Pack 2 firewall: 1. Click Start > Control Panel > Security Center > Windows Firewall. Note Depending on whether you use Classic View or Category View, you may not see the Security Center option.
BlackICE Defender Firewall To open UDP port 2948 in the BlackICE Defender Firewall: 1. Click Start > (All) Programs > Network ICE > BlackICE Utility. 2. Click Tools > Advanced Firewall Settings and then click Add. 3. Remove the checkmark from the All Ports box and enter the following information: Name: XOHM Firewall Rule (or whatever you prefer) Port: 2948 Type: UDP Mode: check Accept Duration of Rule: check Forever 4. Click Add and then click OK to save your firewall settings.
Norton Internet Security Personal Firewall To open UDP port 2948 in the Norton Internet Security Personal Firewall: 1. Click Start > (All) Programs > Norton Internet Security > Norton Internet Security (or click the Norton Protection Center icon in your system tray and select Norton Internet Security). 2. Under Settings, click Personal Firewall and then click Configure. 3. Under Firewall Protection, make sure that On (recommended) is checked.
Sygate Personal Firewall Pro To open UDP port 2948 in the Sygate Personal Firewall Pro firewall: 1. Click Start > (All) Programs > Sygate Personal Firewall > Sygate Personal Firewall. 2. Click Tools > Advanced Rules. (If necessary, click OK to dismiss the Advanced Rule Configuration warning.) 3. Click Add. 4.
ZoneAlarm Professional To open UDP port 2948 in the ZoneAlarm Professional firewall: 1. Click Start > (All) Programs > ZoneAlarm Pro > ZoneAlarm Pro. 2. Click Firewall and then click Custom under the Main tab. 3. Under the Internet Zone tab, select Allow incoming UDP ports, enter 2948 in the Ports field, and then click Apply. Note If values already exist in the Allow incoming UDP ports, place a comma after the last value before entering the new port number(s). Addendum – Working With Firewalls 4.
Numerics 30 Day Activation Period 2 A Adding Networks 36 Airplane Mode 19 All Available Networks Screen 15 B BlackICE Defender Firewall 52 C Connection Details 41 Connection History 42 Connection Manager Install 4 Uninstall 12 Connection Status Screen 13 Coverage Map 45 E Ethernet Connections 38 F FAQs 46 Firewalls 3, 49–55 Basic Permission 49 H History 42 I Installation Connection Manager Software 4 Internet Sensing 36 L LED 6 M MAC Address 10, 21, 44 MAC ID 10 McAfee Personal Firewall Plus 52 Menu Bar 16
X XOHM Care 1, 8 XOHM Support 21 XOHM WiMAX Account Activate (off-network) 9 Activate (OTA) 7 Z ZoneAlarm Professional 55 Index Index T Tools 41–45 Connection Details 41 Connection History 42 Coverage Map 45 Ping 45 Speed Test 45 System Info 44 Troubleshooting 44 Troubleshooting 44 Tutorials 21 U Uninstalling Connection Manager 12 V VPN Split Tunneling 36 W Wi-Fi Signal Strength 32 Wi-Fi Networks 24–32 Configuring From All Available Networks 24 Configuring From Network Configuration Panel 27 Hidden 30 Wi
