ZTE CORPORATION NO. 55, Hi-tech Road South, ShenZhen, P.R.China Postcode: 518057 Tel: (86) 755 26771900 Fax: (86) 755 26770801 URL: http://ensupport.zte.com.cn E-mail: support@zte.com.
ZXHN H368C User’s Manual Document version: 2012-06-22 R1.0 Copyright 2012 ZTE Corporation All rights reserved. No part of this documentation may be excerpted, reproduced, translated, annotated or duplicated, in any form or by any means without the prior written permission of ZTE Corporation. ZTE CORPORATION reserves the right to modify this manual for product upgrade or other causes without notifying users in advance.
Limited warranty ZTE warrants that, for one year from the date of delivery by ZTE to purchaser's designated carrier, the Equipment will remain free from defects in design, material and workmanship under normal use and service and will conform in all material respects to the applicable specifications set forth in purchase order or agreement; ZTE does not warrant that operation of the Equipment will be error-free or uninterrupted.
ZXHN H368C User’s Manual ZTE-certified individuals in accordance with ZTE’s certification procedures; provided that if End User causes or permits services to be provided by individuals who are not ZTE-certified, the Warranty shall be void as to all Equipment serviced in breach of this sentence. End User shall have no right to reject, return, or receive a refund for any Equipment from ZTE.
ZXHN H368C User’s Manual OF END USERS. THE LIABILITY OF EACH PARTY UNDER THIS AGREEMENT, WHETHER ARISING OUT OF BREACH OF CONTRACT (INCLUDING BUT NOT LIMITED TO BREACH OF WARRANTY) OR TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND STRICT LIABILITY) OR UNDER AN INDEMNIFICATION PROVISION SHALL IN NO EVENT EXCEED THE AGGREGATE AMOUNT BENIFITED BY ZTE IN THE PRODUCTS FROM WHICH SUCH LOSS OR DAMAGE DIRECTLY AROSE.
Contents Chapter 1 Safety Guidance ............................................................1 1.1 Safety Check ......................................................................................... 1 1.2 Safety Cautions ..................................................................................... 1 Chapter 2 Overview .......................................................................3 2.1 Features.............................................................................................
Chapter 1 Safety Guidance 1.1 Safety Check Before installing the VDSL2 equipment, check all the below listed items: 1 Electric safety Ensure no inflammable, conductive or moist objects and no ageing-cables around the equipment. Place all electrical appliances safely. 2 Equipment position Install the equipment in a ventilated environment avoid of any electric devices nearby. Place the equipment on a stable and flat surface. The equipment must be protected from sunshine.
ZXHN H368C User’s Manual Use the power adapter, which is provided in the package. Connect the phone with the VDSL2 line directly, and lead the line out from the phone interface of the splitter. Do not place any object on the equipment. The equipment must be kept dry and clean. Ensure the equipment environment has ventilation and rainproof capability. To protect the equipment against lightning and thunderstorm, please remove the power plug and all connection cables.
Chapter 2 Overview The ZXHN H368C is a VDSL gateway, which provides high-speed VDSL Internet access. It is designed with triple WAN function: VDSL, ADSL, and Gigabyte WAN. The ZXHN H368C also features a built-in 802.11n WLAN and an embedded MoCA for multimedia over coaxial cable. In addition, the ZXHN H368C has a USB interface for file sharing and printer server. 2.1 Features The ZXHN H368C is a VDSL2 MODEM. It supports the following features: ITU-T G.993.2 VDSL2 standard and ITU-T G.992.
ZXHN H368C User’s Manual Environmental temperature: -5°C-45°C (23 °F-113°F) Humidity: 5% - 95% (non-condensing) Power specification Power adapter: Input: AC 100-240V, 50/60 Hz Output: DC 12V, 1.5A Certification FCC UL WiFi 2.
ZXHN H368C User’s Manual 2.4 System Requirement Before installing the ZXHN H368C, please check the following items. 1 VDSL Services Subscription If you have subscribed for the VDSL service, your VDSL operator must provide at least one valid IP address for you (static allocation or dialup dynamic allocation). 2 Computer configuration Please make sure that the system has been equipped with the 10M/100M Ethernet adapter and supports the TCP/IP protocol.
Chapter 3 Installation Preparation 3.1 Hardware Description Front panel Figure 3.
ZXHN H368C User’s Manual Table 3.1-1 Descriptions of the LEDs on the Front Panel Function Power MoCA Color Status Definition OFF Power OFF. Power ON, HW Test failure or Green/Red Red device malfunction. Green Power ON, HW Test ok. Power OFF, no MoCA network OFF connection to the MODEM. Green Flash The MODEM has LAN activity. The MODEM has proper MoCA ON network link. Power is off or the modem is not OFF connected to any USB device.
ZXHN H368C User’s Manual Function Color DSL Green Internet Green Status Definition WPS function is in negotiation Flash status. ON WPS function is ON. The MODEM is in the OFF non-communication state. Flash The MODEM is in training state. The MODEM is in the ON communication state. OFF No detected data. WAN port is receiving or sending Flash data. WAN port is in communication ON status. Rear panel Figure 3.1-2 Rear Panel of the ZXHN H368C Table 3.
ZXHN H368C User’s Manual 3.2 Hardware Connection Figure 3.
ZXHN H368C User’s Manual Connection procedures 1 Power off the equipment before all the other devices are connected. 2 Connect the network cables: Insert the RJ-45 Ethernet cable connector into the Ethernet interface of the ZXHN H368C, and connect its other terminal to the Ethernet adapter of the customer computers or ports of other network devices. 3 Connect the splitter The splitter has three interfaces, which are described as follows: LINE: Connect the user telephone cable (RJ11 interface).
ZXHN H368C User’s Manual If both the LINK LED on the computer adapter and the Ethernet LED of the ZXHN H368C turn green, it indicates that the computer and the ZXHN H368C equipment are correctly connected.
Appendix A FAQs No. 1 Problem and Troubleshooting All indicators are OFF when the ZXHN H368C equipment is powered ON. First make sure that you have inserted the power adapter of the ZXHN H368C into a working power socket and that the ZXHN H368C has been powered ON (the power button is pressed in). If the indicators are still OFF after confirmation of the above items, may be the hardware is damaged. You may contact local operators for maintenance. Never dismantle the equipment by yourself.
ZXHN H368C User’s Manual No. Problem and Troubleshooting First check whether the ZXHN H368C is in the normal state (Check the indicators according to this user’s manual). If yes, the computer or application network may be faulty. This is unrelated with VDSL2. If the VDSL2 MODEM is abnormal, check the status of indicators one by one to remove the fault. It is suggested to check the following items before seeking help from operators: 1. The VDSL2 telephone cable connectors are proper. 2.
ZXHN H368C User’s Manual No. Problem and Troubleshooting If the VDSL2 suddenly fails to be synchronized (link down) during application, usually the Link indicator on the MODEM will not be ON. It is suggested to check the following steps one by one: 1. First check the quality of incoming cables and incoming cable connectors. 2. Install the VDSL2 MODEM correctly based on the user guidance. Minimize the number of taps. 3.
ZXHN H368C User’s Manual This equipment complies with FCC radiation exposure limits set forth for uncontrolled environment .This equipment should be installed and operated with minimum distance 20cm between the radiator& your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
ZXHN H368C User’s Manual Customer Information 1. This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On bottom of this equipment is a label that contains, among other information, a product identifier of US: ZTEDL01BHNH368CV1. If requested, this number must be provided to the telephone company. 2.
ZXHN H368C User’s Manual 6. Connection to party line service is subject to state tariffs. Contact the state public utility commission public service commission or corporation commission for information. 7. If the telephone company requests information on what equipment is connected to their lines, inform them of: a) The telephone number that this unit is connected to, b) The ringer equivalence number [0.