ZXV10 ET312 Video Conference Terminal User Guide Version: V3.0.3 ZTE CORPORATION No. 55, Hi-tech Road South, ShenZhen, P.R.China Postcode: 518057 Tel: +86-755-26771900 URL: http://support.zte.com.cn E-mail: 800@zte.com.
LEGAL INFORMATION Copyright © 2019 ZTE CORPORATION. The contents of this document are protected by copyright laws and international treaties. Any reproduction or distribution of this document or any portion of this document, in any form by any means, without the prior written consent of ZTE CORPORATION is prohibited. Additionally, the contents of this document are protected by contractual confidentiality obligations.
Contents About This Manual ......................................................................................... I Chapter 1 Safety Precautions.................................................................... 1-1 Chapter 2 Product Overview ..................................................................... 2-1 2.1 Product Positioning and Characteristics ............................................................... 2-1 2.1.1 Product Positioning .....................................................
.2.3 Setting QoS ........................................................................................... 4-18 4.2.4 Setting TR069........................................................................................ 4-20 4.2.5 Setting Audio Input ................................................................................. 4-21 4.2.6 Setting AES Encryption .......................................................................... 4-22 4.2.7 Setting Conference Capacity.............................
About This Manual Purpose The ZXV10 ET312 is a new-generation video conference terminal. This terminal is Android-based, light-weighted, and all-in-one. It is applicable to small-sized and medium-sized video conferences. This manual describes the configuration operations, conference operations, system diagnosis, and maintenance of the ZXV10 ET312.
Conventions This manual uses the following conventions. Notice: indicates equipment or environment safety information. Failure to comply can result in equipment damage, data loss, equipment performance degradation, environmental contamination, or other unpredictable results. Note: provides additional information about a topic. II SJ-20190419092037-001|2019-04-08 (R1.
Chapter 1 Safety Precautions Basic Requirements l l l Do not disassemble the ZXV10 ET301 or open its shell by yourself. Contact your service provider in a timely manner if the device is faulty. Any modification of the structure, safety design, or performance design of the device without prior authorization is prohibited. Comply with related laws and regulations and respect the legal rights of others during the use of this device.
ZXV10 ET312 User Guide l l l l Ensure that there is no facility that impacts the heat dissipation of the device within a 1-meter radius. Keep the heat dissipation holes of the device clean to prevent the device from being overheated. Do not hot swap HDMI cables. The terminal and camera must be connected to power supply by using the power adapters provided with them. To connect the camera to the terminal, use the USB cable provided with the camera. No extended line is supported.
Chapter 1 Safety Precautions This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules. This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
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Chapter 2 Product Overview Table of Contents Product Positioning and Characteristics .....................................................................2-1 Product Structure .......................................................................................................2-3 Functions ...................................................................................................................2-6 Network Deployment ................................................................................
ZXV10 ET312 User Guide l l The host and the camera are separated. There is a built-in omnidirectional microphone. The product supports multiple installation modes, which are applicable to various room structures. The product can be placed on a horizontal table, or be mounted on a wall, over a TV set, or on the ceiling of a room by using the matching bracket.
Chapter 2 Product Overview High Interoperability and Compatibility that Protect User Investment l Interoperability Based on the SIP and H.323 protocols, this product has good interoperability with mainstream SIP terminals and H.323 terminals and servers in the industry. l Multiple compatibility mechanisms This product supports intelligent access of terminals that use different audio and video protocols and different bandwidths, and selects the best conference effect. 2.2 Product Structure 2.2.
ZXV10 ET312 User Guide Component Diagram Function Description Microphone A microphone is the basic audio input device. Note: The left figure shows the ZXV10 A100 digital microphone, which is not a fixed configuration, and can be replaced with another type of microphone as needed. Infrared remote The infrared remote control is the main control operation and control device of the ZXV10 ET312.
Chapter 2 Product Overview Figure 2-1 Front Panel Description Rear Panel of the Terminal Figure 2-2 shows the interfaces on the rear panel of the ZXV10 ET312. Figure 2-2 Interfaces on the Rear Panel of the Terminal Note: The following describes the interface icons on the rear panel: l The icon indicates an output interface. l The icon indicates an input interface. Table 2-2 Descriptions of Interfaces on the Rear Panel of the Terminal No.
ZXV10 ET312 User Guide No. Interface Description 3 LAN interface Connected to an IP network. Either a WiFi network or an IP network should be selected. 4 TRS interface 3.5 mm audio input and output interface, which provides access for a linear microphone or audio matrix. 5 6 HDMI OUT interface HD video and audio output interface, which is typically connected to 1 the first display device (such as an HD TV set). USB 2.0 interface USB interface.
Chapter 2 Product Overview GUI l l Various video layouts: local full screen, remote full screen, full screen for auxiliary video, Picture-In-Picture (PIP), and Picture by Picture (PBP). Simple Network Time Protocol (SNTP) time synchronization configuration. Compatibility l l Supports intercommunication with mainstream H.323 and SIP hardware video terminals. Supports intercommunication with the ZTE SIP software terminal, VT100. 2.
ZXV10 ET312 User Guide l l l In zone B, the MCU is configured with two different network segments. This scenario is applicable to a conference between internal departments of a company in the same private network or between different companies or organizations in the public and private networks . In zone C, the ZXV10 ET312 terminals and the MCU are connected in the same private network.
Chapter 2 Product Overview videoconferencing functions. Based on SIP, the ZXV10 ET312 terminal can be seamlessly converged with the IMS. Figure 2-5 shows a typical network. Figure 2-5 Network of Convergence with the ZTE IMS Network architecture description: l l The ZXV10 ET312 terminal accesses an IMS network through SIP registration, and can join or hold an HD video conference on the IMS network.
ZXV10 ET312 User Guide Interface Type Compliant Standard and Description and Quantity Protocol 1×D-MIC, providing access for the A100 digital microphone Audio input interfaces RJ-45 1×TRS, 3.5 mm linear video input interface - 2×built-in microphones, one on the left side - and the other on the right side of the front panel 2×HDMI OUT (both video output and audio output are supported), for audio output HDMI 1.4 Audio output interfaces 1×TRS (both audio input and output are supported), 3.
Chapter 2 Product Overview Item Moving image resolution Data content resolution Value l HD 1080p(1920×1080),60fps l 720p(1280×720),30fps l 576p(1024×576),30fps l 448p(768x448),30fps l 288p(512x288),30fps l 192p(352x192),30fps l HD 1080p(1920×1080),30fps l 720p(1280×720),30fps l XGA(1024×768),30fps l SXGA(1280×1024), 30fps l SXGA(1280×768), 30fps l WXGA(1360x768), 30fps l WXGA(1280x800), 30fps l WXGA+(1440x900) ,30fps 2.
ZXV10 ET312 User Guide 2.8 Compliant Standards For the standards that the ZXV10 ET312 complies with, refer to Table 2-6. Table 2-6 Compliant Standards Item Multimedia framework protocols Video encoding and decoding protocols Specifications IETF SIP and ITU-T H.323 H.264HP, and H.264 Polycom, Audio encoding and G.711 A-Law, G.711 μ-Law, G.722, G.722.1 decoding protocols ZTE_BA_STEREO, AAC-LD_STEREO, and SILK Dual-stream standards IEFT BFCP and ITU-T H.
Chapter 3 Installation and Preparation Table of Contents Device Connection .....................................................................................................3-1 Terminal Control Modes..............................................................................................3-2 Remote Control Operation Overview ..........................................................................3-3 Web Page Operations ...............................................................................
ZXV10 ET312 User Guide Table 3-1 Devices that Can Be Connected to the ZXV10 ET312 Connection Type Connection Description Display device l connection The recommended connection is as shown at C. Connect the HDMI OUT 1 interface of the terminal to an HD TV set, which is to be used as the main display device. l The connection as shown at B can also be used. Connect the HDMI OUT 2 interface of the terminal to an HD TV set, which is to be used as the auxiliary display device.
Chapter 3 Installation and Preparation Operation Remote Control Mode Web Mode Sending subtitles - o Software maintenance o o System diagnosis o o l Remote control mode: A user uses the terminal remote control to control the terminal. Note: If the remote control is insensitive, check its battery level. l Web mode: A user logs in to the Web page for the terminal through a browser to control the terminal. The address is "http://IP address of the terminal". 3.
ZXV10 ET312 User Guide Figure 3-2 Buttons and Functions of a Remote Control 3-4 SJ-20190419092037-001|2019-04-08 (R1.
Chapter 3 Installation and Preparation l l l Note: The above image is used for illustration purposes only. The actual remote control is subject to your shipment. The remote control is powered by two AAA (#7) batteries. Verify that the batteries are properly installed, and ensure that the batteries of the remote control have sufficient electric power before using.
ZXV10 ET312 User Guide l l On the home page, press the arrow and OK keys. You can open the system configuration, conference schedule, screen sharing, and calling windows. Table 3-3 describes the icons of the status bar. Table 3-3 Icon Descriptions Icon Description GK registration succeeds, and the H.323 conference cloud service can be used normally. GK registration fails, and the H.323 conference cloud service cannot be used normally.
Chapter 3 Installation and Preparation 3. Select the username from the Username list. Enter the password in the Password text box. There are two options for the username: admin and user. The initial password for both the usernames is zxv10@UCC. Where, l l The admin option is the administrator, who can modify and save terminal configurations after login. The user option is a common user, who cannot modify the system configurations of the terminal after login.
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Chapter 4 System Configurations Table of Contents Initial Settings.............................................................................................................4-1 Other Settings ..........................................................................................................4-16 4.1 Initial Settings 4.1.
ZXV10 ET312 User Guide Figure 4-1 Configuration Wizard — Network Configuration l l l Note: If necessary, you can skip a step temporarily. The default setting is DHCP (wired). When the IP address is obtained and no operation is performed in five seconds, the system automatically saves the setting and proceeds to the next step, press any key to cancel. > Network > Ethernet. For To configure the network connection, select details, refer to 4.1.2 Configuring a Network Connection. 2.
Chapter 4 System Configurations Figure 4-2 Configuration Wizard — Cloud Service l l Note: If necessary, you can skip a step temporarily. To configure the cloud service, select > Cloud Service. For details, refer to 4.1.3 Configuring the SIP Conference Cloud Service and 4.1.4 Configuring the H.323 Conference Cloud Service. 3. Click Next, press OK key, switch to the Pick a name tab, as shown in Figure 4-3, Configure a name for the terminal. For details about the configuration, refer to 4.1.
ZXV10 ET312 User Guide Figure 4-3 Configuration Wizard — Pick a name l l Note: If necessary, you can skip a step temporarily. > General > Terminal Name. For To configure the terminal name, select details, refer to4.1.5 Configuring General Parameters. 4.1.2 Configuring a Network Connection This procedure describes how to configure a network environment and obtain a network address, in order to enable the terminal to communicate with other devices.
Chapter 4 System Configurations Figure 4-4 Ethernet Configuration Window 3. Configure ethernet connection parameters. For a description of the parameters, refer to Table 4-1. Table 4-1 Ethernet Parameter Descriptions Parameter Description Obtaining an address l Manual: Network information (for example, IP address of a terminal) is allocated by the administrator. Therefore, you need to manually configure it.
ZXV10 ET312 User Guide Result After the network is successfully connected, the home page displays the following information: l l On the home page, the icon is displayed at the upper right corner. This indicates that the current network is successfully connected. On the home page, the following terminal configuration information is displayed at the upper left corner: à IP address (for example, 10.10.10.1): The terminal is properly connected to a network. However, the terminal name is not configured.
Chapter 4 System Configurations Figure 4-5 SIP Cloud Service Configuration Window 3. Configure the SIP cloud service parameters according to the actual network situation. For a description of the parameters, refer to Table 4-2. Table 4-2 SIP Cloud Service Parameter Descriptions Parameter Description Working mode Options: UC_SIP, IMS_SIP, TELECOM_SIP, and MICROSOFT_LYNC. l UC_SIP is the default mode. l If the IMS network is used, select IMS_SIP.
ZXV10 ET312 User Guide Parameter Description Transfer protocol Select the transfer protocol in accordance with the SIP server working mode. l If Working Mode is set to UC_SIP, IMS_SIP, or TELECOM_SIP, you can select User Datagram Protocol (UDP), Transmission Control Protocol (TCP) or Transport Layer Security (TLS). If you select TCP or TLS, you can make a call of SIP type after the successful registration to the SIP server. You must use the SIP user name for addressing.
Chapter 4 System Configurations Parameter Description Registration policy Register Policy refers to the processing policy used by the terminal when the user name to be registered by the terminal is already registered. If Working Mode is set to IMS_SIP or TELECOM_SIP, this parameter is available. l Mandatory: If the user name that the terminal wants to register has been registered, no message will be displayed and the user name will be used for the terminal registration.
ZXV10 ET312 User Guide You can use the H.323 cloud service to register a name (H.323 ID) and terminal number (E.164) for the local terminal on the GK server. After registration, you can use the registered name and terminal number to initiate H.323 calls. Steps 1. Press the Back key on the remote control to display the home page. > Cloud Service > H.323. The H.323 cloud service configuration window 2. Select is displayed, see Figure 4-6. Figure 4-6 H.323 Cloud Service Configuration Window 3. Configure H.
Chapter 4 System Configurations Parameter Description GK Encryption scheme If password authentication is set for the GK server, you should select a GK encryption mode when registering on the GK server. Options: Disabled, Auto, ZTE, New Vision, and Cisco. l Auto: Selected to try the following three encryption mode ZTE, New Vision, and Cisco until the registration succeeds. Registered name l ZTE: Selected for ZTE GK server. l New Vision: Selected for Huawei GK server.
ZXV10 ET312 User Guide Steps 1. Press the Back key on the remote control to display the home page. 2. From the home page, select displayed, see Figure 4-7. > General. The General configuration window is Figure 4-7 General Configuration Window 3. Configure general parameters for a terminal as required. For a description of the parameters, refer to Table 4-4. Table 4-4 General Configuration Descriptions Parameter Description Terminal Name The name of a terminal.
Chapter 4 System Configurations Parameter Description Advanced Whether to control a terminal via Telnet for debugging purposes. The default value is off. Configuratuion will take effect after the restart. 4. Press the Back key on the remote control to save your configuration. 4.1.6 Configuring the Firewall Network Address Translation (NAT) maps IP addresses of an LAN to IP addresses of an external public network, and then terminals in the LAN can communicate with terminals in the Internet. If an H.
ZXV10 ET312 User Guide Figure 4-8 Firewall Configuration Window 3. For a description of the parameters for configuring NAT port, refer to Table 4-5. For a description of the parameters for configuring H.323 Work pattern, refer to Table 4-6. For a description of the parameters for configuring SIP Work pattern, refer to Table 4-7. l Select Port. The port configuration page is displayed. For a description of the parameters, refer to Table 4-5.
Chapter 4 System Configurations Table 4-6 H.323 NAT Configuration Descriptions Parameter Description Work Mode Whether to enable H.323 NAT, including Disabled, Static NAT and H.460. If Disabled is selected, there is no need to set other parameters. Static NAT means that a private IP address inside the Intranet is translated into the corresponding public IP address. H.460 is a group of firewall traversal protocols.
ZXV10 ET312 User Guide Parameter Description Turn Server Addr. This parameter is set only when Work Mode is set to ICE. Turn Server Port Enter the information about the ICE Turn server. It is provided by the administrator. Turn Server User Turn Server Pwd StunServer Addr. This parameter is set only when Work Mode is set to ICE. IP address of the ICE Stun server. StunServer Port This parameter is set only when Work Mode is set to ICE. Port ID of the ICE Stun server. 4.
Chapter 4 System Configurations Figure 4-9 Call Setting Window 3. Set the call parameters. For a description of the parameters, refer to Table 4-8. Table 4-8 Call Parameter Descriptions Parameter Description The default Whether the terminal originates calls to other terminals via SIP or H.323. contact type SIP type If The default contact type is set to SIP, this parameter must be set based on the network situation. Options: URI and TEL.
ZXV10 ET312 User Guide Parameter Description Auxiliary video Whether to allow other terminals to take away the presentation token in grab the H.323 conference. l Accept: Other terminals can take away the presentation token when the local terminal is sending a presentation video, that is to say, when other terminals send a presentation video, the local terminal stops its presentation video, and allow other terminals to send its presentation video.
Chapter 4 System Configurations Prerequisite The terminal is not engaged in a conference. Context l Forward Error Correction (FEC) enables the terminal to adopt specified redundancy transmission policies that will guarantee a clear and smooth video transmission under a specified packet loss rate. When enabling the FEC function, you are recommended to enable the IP Auto Rate function.
ZXV10 ET312 User Guide Parameter Description Audio/Primary Video/Sec- The packet loss ratio at the remote end, including Auto, 1%, ondary Video Packet Loss 3%, 5%, 10%, 20%, and 30%. Automeans the packet loss Ratio ratio is subject to the actual situation at the remote end. Audio/Primary Video/Sec- Options: Auto, 5%, 10%, 15%, 20%, 30%, 40%, 50%, and ondary Video Redundancy 100%. Auto by default.
Chapter 4 System Configurations Figure 4-11 Network Management Window 3. Set the parameters. For a description of the parameters, refer to Table 4-11. Table 4-11 TR069 Parameter Descriptions Parameter Description Enable TR069 Sets whether to enable TR069. If yes, other parameters displayed on the screen must be set. ACS Address Enter the IP address of ACS. ACS User Name The ACS user name is identical with the name set on the server, the default ACS user name is cpe.
ZXV10 ET312 User Guide Steps 1. Press the Back key on the remote control to display the home page. 2. Select > Media > Audio, the Audio setting Window is displayed. 3. Slide Mic input to adjust the gain of microphone input. The maximum gain is 16, and the minimum is 0. 4. Select whether to enable Built-in microphone and Linear Audio as required. 5. Press the Back key on the remote control to save your configuration. 4.2.6 Setting AES Encryption AES is a type of encryption algorithm.
Chapter 4 System Configurations Figure 4-12 Security Setting Window 3. Set AES encryption parameters by referring to Table 4-12. Table 4-12 AES Encryption Parameter Descriptions Parameter Description Close Does not encrypt or decrypt data. Auto Determines whether to encrypt or decrypt data in accordance with the AES settings of the remote terminal. If AES encryption is set to Open at the remote end, the terminal encrypts and decrypts data.
ZXV10 ET312 User Guide Figure 4-13 Capacity Setting Window 3. Retain the default capacity setting or customize the setting as needed. description of the capacity parameters, refer to Table 4-13. For a Table 4-13 Capacity Parameter Descriptions Parameter Audio capacity Description Basic Capacity Audio coding format. l If this parameter is set to Default, all coding formats are selected. l If this parameter is set to Custom, you can choose among the G.722, G722.1, ZTEBA-STEREO, G.711 a-Law, G.
Chapter 4 System Configurations Parameter Description à H.264HP: The video coding efficiency of H.264HP is higher than that of H.264. H.264HP is able to deliver 720p HD video streams at 768 kbps. If Secondary video capacity is set, you also need to configure the BFCP Transport Protocols. Either Transmission Control Protocol (TCP) or User Datagram Protocol (UDP) can be selected to send SIP BFCP auxiliary videos. Generally, you can select TCP, which is a reliable transmission protocol.
ZXV10 ET312 User Guide Parameter Description ers. For some terminals, only when this parameter is selected, is the H.264 video capacity enabled. à CCM: Code Control Message, it is used to control the media channel of the SIP type conference. After it is enabled, the conference of the SIP type can receive the handing VCU requests and flow control command messages. 4. After the configuration is completed, click Save. 4-26 SJ-20190419092037-001|2019-04-08 (R1.
Chapter 5 Conference Operations Table of Contents Holding a Conference.................................................................................................5-1 Adjusting the Camera.................................................................................................5-7 Adjusting the Volume of a Local Terminal ...................................................................5-8 Controlling a Local Microphone ............................................................................
ZXV10 ET312 User Guide Note: If unregistered in the cloud service, a terminal can make a call through an IP address even as a guest, instead of through a terminal ID. l The AES encryption function is already enabled on both ends of a call when the call is encrypted. This function is configured in the for the ZXV10 ET312. > Conference > Security path Steps l Making a Call Through an IP Address 1. Press the Back key on the remote control to display the home page.
Chapter 5 Conference Operations If... Then... Both parties are registered with Use one of the following: the SIP cloud service and need à Remote IP address à Registered SIP user name of the remote end à Remote "SIP user name@domain name" to initiate a SIP conference. Both parties are registered Use one of the following: with the H.323 cloud service à Remote IP address à Registered H.323 user name (H.323 ID) of the re- and need to initiate an H.323 conference.
ZXV10 ET312 User Guide Parame- Description ter Rate Select conference rate in accordance with conference requirements and network situation, ranging from 64 kbps to 4 Mbps. l à For 720p HD video conference, at least select 512 kbps. à For 1080p HD conference, at least select 1024 kbps. à The selected conference rate should be less than the network bandwidth. 7. Click , and then press OK on the remote control to make a call. Making a Call Through a Contact List 1.
Chapter 5 Conference Operations Note: à If the local terminal is registered with the SIP cloud service alone, you can only select a SIP historical conference. à If the local terminal is registered with the H.323 cloud service alone, you can only select an H.323 historical conference. 5. Click Edit Call, and then press OK on the remote control to make a call. 6. Click the icon, press OK on the remote control. 5.1.2 Joining a Conference To join a conference, a terminal can: l Accept a call.
ZXV10 ET312 User Guide Figure 5-2 Make Call Window 3. Select the address bar, and then press OK on the remote control. 4. Open the dialing keyboard, and then enter the conference ID. Note: If a conference password is set, you need to enter the password to join the conference. 5. Press Back key on the remote control. 6. (Optional) Set the call parameters by referring to Table 5-4. Table 5-4 Call Parameter Descriptions Parameter Description Call type Select SIP or H.323.
Chapter 5 Conference Operations 5.2 Adjusting the Camera Prior to or during a conference, you can use a remote control to adjust a camera, zoom in or out, preset the position of the camera and activate the preset position of the camera. Context l l l l To adjust a camera, you can tilt or rotate it to point to the local speaker. To make the image clear, you can zoom in or out.
ZXV10 ET312 User Guide 5.3 Adjusting the Volume of a Local Terminal In a conference, you can adjust the volume of a local terminal or stereo. Note: This adjustment affects the sound of the local terminal only. Steps l l Adjusting the Volume of a Terminal 1. Check whether the terminal is in the Camera Control window. If yes, press Back on the remote control. 2. Press Volume Up/Down on the remote control to adjust the volume.
Chapter 5 Conference Operations 5.5 Sharing a Local Screen If a terminal is not engaged in a conference, you can display a video source (for example, PC) on a local screen. Prerequisite The terminal is not engaged in a conference. Steps 1. Connect an HDMI video source device (for example, PC) to the HDMI IN interface of a terminal. 2. Press the Back key on the remote control to hide the remote control operation window. icon, and then press OK on the remote control to display the Screen 3.
ZXV10 ET312 User Guide 5.6 Sharing a Remote Screen via Dual Streaming In a conference, you can display a video source (for example, PC) on the screens of other terminals via dual streaming. Prerequisite l l The terminal is engaged in a conference. The default video source is already set. For how to set the default video source, refer to 4.2.2 Setting the Video Source. Context The ZXV10 ET312 supports a standard dual-streaming function.
Chapter 5 Conference Operations Figure 5-4 Conference Control Window 3. After two streams are successfully sent, each terminal can change the screen layout to view a combination of local, remote, and secondary videos. For details about how to change the screen layout, refer to 5.7 Changing the Layout of a Screen. 5.
ZXV10 ET312 User Guide Figure 5-5 Conference Control Window 2. Select the desired layout (Table 5-5), and then press OK on the remote control to view the effect. Table 5-5 Screen Layout Descriptions Layout Description Full-screen: It can be a local video, remote video, or secondary video. Dual-screen: It consists of any combination of two videos: local, remote, or secondary. Dual-screen (picture-in-picture): It consists of any combination of two videos: local, remote, or secondary.
Chapter 5 Conference Operations Layout Description This screen layout is available when the auxiliary video is enabled for a conference. For how to enable the auxiliary video, refer to 5.6 Sharing a Remote Screen via Dual Streaming. Three-screen (triangle): It consists of three videos: local, remote, and secondary. 3. On the selected screen layout, press OK again on the remote control to switch screens. 5.
ZXV10 ET312 User Guide 5.9 Disconnecting a Conference If it is unnecessary to attend a conference, you can manually disconnect it to save resources. Context l l In a Point-to-point conference, if either party disconnects it, this conference is ended. In a multi-party conference, if a terminal exits, other terminals can continue the conference. Steps 1. Press any Direction key on the remote control to open the Conference Control window. 2. Perform the following operations as required. If... Then...
Chapter 6 System Diagnosis and Maintenance Table of Contents System Diagnosis ......................................................................................................6-1 System Maintenance..................................................................................................6-8 6.1 System Diagnosis 6.1.1 Viewing the Information of a Version This procedure describes how to view the information of a terminal version.
ZXV10 ET312 User Guide Figure 6-1 About Window This window displays the terminal model, terminal serial, MAC address, software version, and hardware version. 6.1.2 Viewing the Information of a Call This procedure describes how to view the information of a call in communication mode. This facilitates the understanding, usage, and maintenance of a terminal. The Call Information window displays sent and received media stream messages as well as call, primary video, secondary video, and audio parameters.
Chapter 6 System Diagnosis and Maintenance Figure 6-2 Remote Information Window This window displays the following call information of a terminal: l l l Primary/secondary video parameters: including call type, bandwidth, call rate, format, FPS, network VPL, video VPL. Call parameters: including the call rate, call type and LSD/MLP rate. Audio parameters: including the rate, format and bandwidth as well as the audio packet loss ratio. 6.1.
ZXV10 ET312 User Guide Figure 6-3 Local Information Window Table 6-1 describes the parameters of the Local Information window. Table 6-1 Local Information Descriptions Parameter Description Terminal Name The terminal name (for example, Shenzhen Industrial Park 10–01) configured through IP Addr. MAC Addr. > Other. The IP address of a terminal. The Media Access Control (MAC) address (namely, physical address) of a terminal before shipment.
Chapter 6 System Diagnosis and Maintenance Steps 1. Press Back key on the remote control to display the home page. 2. From the home page, select > System > System Diagnosis. The System Diagnosis window is displayed, see Figure 6-4. Figure 6-4 System Diagnosis window 3. Perform the following operations as required. To... Do... Upload log files a. In the Upload Log area, set log server parameters by referring to Table 6-2. Click Save, and press the OK key. b. Select Start upload from the Upload Log area.
ZXV10 ET312 User Guide Parameter Description Port Port of the log server, for example, 8080. The user name Username and password for logging in to the log server. Password 6.1.5 Testing the Sound of a Terminal If the network sound of the terminal is faulty, you can perform a local-sound loop back test. This procedure describes how to test whether the microphone of a terminal is properly connected and operated. Prerequisite The terminal is not engaged in a conference. Steps 1.
Chapter 6 System Diagnosis and Maintenance The terminal automatically plays the sound recorded. If you can hear a proper sound, it indicates that the microphone is normal. 5. (Optional) Select Stop Test from the Audio Test area to stop the test. Otherwise, the system will not stop the test. 6.1.6 Diagnosing a Network Connection When the terminal network is faulty, you can diagnose the network connectivity between the terminal and the set server or remote end.
ZXV10 ET312 User Guide 6.2 System Maintenance 6.2.1 Recovering System Settings This procedure describes how to restore the factory default settings of the terminal, when it is faulty. Note: If a system is recovered, the terminal may lose some information, such as call records and logs. Prerequisite The terminal is not engaged in a conference. Steps 1. Press Back key on the remote control to display the home page. > System > System Recovery. The System 2.
Chapter 6 System Diagnosis and Maintenance 6.2.2 Configuring a Software Upgrade Method A terminal supports the following software upgrade methods: l Local upgrade: The upgrade file package is stored on a local storage device (for example, a USB storage device). The terminal detects the software version and upgrades it. l Network upgrade. The upgrade file package is stored on a server. The terminal detects the software version and upgrades through a specified path.
ZXV10 ET312 User Guide Table 6-3 Software Version Upgrade Descriptions Parameter Description Current Version The version number of the current terminal. System Update Whether to update the latest version or whether to detect a new version. Upgrade Type Options: Prohibit, Auto, and Manual. Manual is recommended. l Prohibit: The version is not updated.
Chapter 6 System Diagnosis and Maintenance 6.2.3 Querying Customer Service Information This procedure describes how to query customer service information. You can obtain more product information and help. Prerequisite The terminal is not engaged in a conference. Steps 1. Press Back key on the remote control to display the home page. 2. From the home page, select see Figure 6-9. > Contact us.
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Glossary ACS - Auto Configuration Server AES - Advanced Encryption Standard BFCP - Binary Floor Control Protocol DHCP - Dynamic Host Configuration Protocol DNS - Domain Name Server FEC - Forward Error Correction H.323 - ITU-T Rec.
ZXV10 ET312 User Guide SNTP - Simple Network Time Protocol TCP - Transmission Control Protocol TLS - Transport Layer Security UDP - User Datagram Protocol URI - Uniform Resource Identifier VLAN - Virtual Local Area Network VoIP - Voice over Internet Protocol II SJ-20190419092037-001|2019-04-08 (R1.