User Guide

16. ZUMIMALL FAQ

① Check WiFi name and password (password cannot contain

special symbols).

② Make sure WiFi is 2.4GHz, 5GHz is not supported.

③ Please make sure the camera and mobile phone are in the

same WiFi environment when connecting, and add the camera

near the router.

1. Unable to connect network

① Remove camera from ZUMIMALL APP.

② Long press the reset button to restore factory settings.

③ Reconnect.

2. Connect to a new network

① Long press the reset button until you hear the sound of "Boogu".

② Wait for the camera status indicator to ﬂash red slowly.

3. Reset the camera

① Charge at least 8~10 hours with a 5V/2A adapter.

② Ensure that the charging cable and power adapter can be

used normally.

③ The red light of the charging indicator is always on,

indicating that it is charging, and the indicator turns blue when

it is fully charged.

4. Can't charge

① Reduce the sensitivity of motion detection alarm.

② Check whether there is any object within the detection range

of the camera to interfere with triggering the PIR sensor.

③ Turn on "Alarm only when people appear", and use the

humanoid algorithm to ﬁlter false positives.

5. Frequently received alarm information