User Manual

Reset Camera
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16. Trouble Shooting
NO. Description Situation
①Remove the camera from ‘ZUMIMALL’ App
②Restore the factory settings by long pressing the reset button with a pin
③Reconnect
①Press and hold the reset button until you hear the ‘Boogu’ sound and wait
for the camera status indicator red light flash slowly
①Use 5V/2A adapter to charge at least 5~8 hours
②Make sure the charging cable and power adapter are working properly
③A red light indicates charging is in progress, a blue light indicates charging
is complete
①Ensure that the network signal is good
②Ensure that the motion detection is on and the camera sensitivity is turned up
③Ensure that the motion occurs in the detection range of PIR
Unable to charged
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①Check WiFi name and password (password cannot contain special symbols)
②Make sure that the WiFi is 2.4gHz , 5gHz is not supported
③Make sure that the camera and mobile phone are in the same WiFi
environment when connecting, and add them close to the router
①Turn up the camera sensitivity
②Moving objects may appear in the camera line of sight is a blind spot, it is
recommended to adjusting the camera installation angle of 10 ° ~ 15 °
①Turn down the sensitivity of the motion detection alarm.
②Check whether there are objects within the camera detection range that
interfere with and trigger the PIR sensor
③Enable ‘alarm only when someone is present’ and filter useless alarms using
humanoid algorithm
①Open the phone settings, click on the notification, find ‘ZUMIMALL’ APP,
open allow notification
②Open the ‘ZUMIMALL’ APP, in the ‘Settings’ interface, open the alarm push
③In the ‘My’ screen, go to the settings and open the push sound
④Ensure that the device's motion detection function is successfully turned on
⑤Restart the phone, try to clear the cache for Android phones
⑥Check if the network signal is good
①Ensure that the camera successfully triggers motion detection
②Ensure successful insertion of Micro SD card or subscription to cloud services
Change to a new network
No person on video
Frequent alarm messages
No alarm when someone
walks by
No alarm push
No alarm video saved
Unable to connect
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