Installation Guide

FV563 Rev. F 5/9/2016
Page 8
TROUBLESHOOTING GUIDE:
Care and Cleaning Instructions:
• Do not use any abrasive or chemical cleaners to clean the faucets.
• If abrasives or chemicals are used it can lead to dulling of luster, attacking of chrome plating or decorative finishes.
• ONLY use mildly warm soapy water, and then wipe the device dry with a clean/soft towel or cloth.
• Upon cleaning other areas of the restroom be sure the sensor lenses are protected from other cleaning chemicals/solvents to
prevent potential damages to the sensor and/or electronics.
For further assistance with troubleshooting visit http://ww.zurn.com
POTENTIAL SITUATIONS POSSIBLE CAUSES SUGGESTED SOLUTION TIPS
Battery voltage low or no pow er Change out batteries or verify pow er provided by HW6 or ACA
Sensor and electronic connector cable has bent
or broken pins
Check to see if pins are missing, bent, or broken. If yes, then the
electronic box needs replaced
Sensor lens could have surface damage,
scratches, or deposit build ups
Inspect the sensor lens underneath the spout tip. May require
cleaning w ith a damp cloth or sensor replacement
Sensor lens could be obstructed by
environmental factors such as high ref lective
surfaces or bright lighting conditions
If this is the case, then adjust the dip sw itch settings for sensor
sensitivity per the diagram on previous page (sw itches 7 and 8).
Direct sunlight into bow l may make the unit inoperable. Do not allow
direct sunlight into bow l
Faucet does not activate
af ter initial installation
Sensor may not have had enough time to
calibrate prior to a user or target trying to initiate
activation
Disconnect the sensor and electronic box cables and w ait for 30
seconds. Reconnect the cables, but allow for another 30 seconds
before placing hands or a target w ithin the sensor range. You
should hear a click of the solenoid once calibration is complete.
Water does not stop Electronics box cable connector has bent pins
that are shorted
Check to see if pins are missing, bent, or broken. If yes, then the
electronic box needs replaced.
Ghost Activation Sensor lens could be obstructed or environmental
factors such as high reflective surfaces and/or
bright sunlight conditions
Check/clean sensor lens of any debris or buildup
If sunlight or IR interference is a factor, refer to page 7 "Sensor
Sensitivity" and adjust faucet f or Mode B operation.
Mounting hardw are is not tightened suff iciently
(faucet shank, electronic box, supply hoses, etc)
Check and ensure the nuts and joints are tight and secure from the
supply stop all the w ay to the faucet shank.
Missing the w asher located in the solenoid box
nut w here it assembles to the faucet shank.
Make sure the w ater supply stops are shut of f. Check to ensure the
w asher is installed or damaged. If not, install w asher. If a w asher is
installed replace w ith new .
Sensor f aucet is leaking
underneath the sink or
counter
Faucet is non-responsive