Install Instructions

FV563 Rev. H 1/8/2018
Page 8
TROUBLESHOOTING GUIDE:
Care and Cleaning Instructions:
• Do not use any abrasive or chemical cleaners to clean the faucets.
• If abrasives or chemicals are used it can lead to dulling of luster, attacking of chrome plating or decorative nishes.
• ONLY use mildly warm soapy water, and then wipe the device dry with a clean/soft towel or cloth.
• Upon cleaning other areas of the restroom be sure the sensor lenses are protected from other cleaning chemicals/solvents to prevent
potential damages to the sensor and/or electronics.
For further assistance with troubleshooting visit http://www.zurn.com
POTENTIAL SITUATIONS POSSIBLE CAUSES SUGGESTED SOLUTION TIPS
Faucet is non-responsive Baery voltage low or no power. Change out baeries or verify power provided by HW6 or ACA
Sensor and electronic connector
cable has bentor broken pins.
Check to see if pins are missing, bent, or broken. If yes, then the
electronic box needs replaced
Sensor lens could have surface
damage, scratches, or deposit build
ups.
Inspect the sensor lens underneath the spout p. May require
cleaning with a damp cloth or sensor replacement
Sensor lens could be obstructed by
environmental factors such as high
reecve surfaces or bright lighng
condions.
If this is the case, then adjust the dip switch sengs for sensor sen
-
sivity per the diagram on previous page (switches 7 and 8). Direct
sunlight into sink may make the unit inoperable. Do not allow direct
sunlight into sink.
If one mode does not help try one of the following:
-switching 7 to O to set the sensor to the lowest sensivity level
(detecon range may be less for all hand types).
-switching to alternate mode using switch 8; mode A or B depend-
ing on current conguraon
Reset sensor aer dip switch changes.
Faucet does not acvate
aer inial installaon
Sensor may not have had enough
me to calibrate prior to a user or
target trying to iniate acvaon.
Disconnect the sensor and electronic box cables and wait for 30
seconds. Reconnect the cables, but allow for another 30 seconds
before placing hands or a target within the sensor range. You should
hear a click of the solenoid once calibraon is complete.
Check if protecve lm was re
-
moved from lens.
Water does not stop Electronics box cable connector has
bent pins that are shorted
Check to see if pins are missing, bent, or broken. If yes, then the
electronic box needs replaced.
Ghost Acvaon Sensor lens could be obstructed or
environmental factors such as high
reecve surfaces and/or bright
sunlight condions.
Check/clean sensor lens of any debris or buildup If sunlight or IR in
-
terference is a factor, refer to page 7 “Sensor Sensivity” and adjust
faucet for Mode B operaon. Also, decreasing the sensivity seng
(switch 7) may help.
Reset sensor aer dip switch changes.
Sensor faucet is leaking
underneath the sink or
counter
Mounng hardware is not ght
-
ened suciently (faucet shank,
electronic box, supply hoses, etc)
Check and ensure the nuts and joints are ght and secure from the
supply stop all the way to the faucet shank.
Missing the washer located in the
solenoid box nut where it assem
-
bles to the faucet shank.
Make sure the water supply stops are shut o. Check to ensure the
washer is installed or damaged. If not, install washer. If a washer is
damaged, replace with new.