User Manual

24 User Manual v 1.62
UNVEIL
Authorization Issues Windows
Q: I am using Windows and when I try to activate UNVEIL, I am seeing an error message
stating there has been an “Unknown Error” and activation fails. What can I do?
A: This means that there is something interfering with the activation process. Disable any
firewall, security or anti-virus software and try again. If the problem persists you should
temporarily disable your internet connection (by pulling the ethernet cable, for example). The
Authorizer app will now display a dialog window that gives you several options for off-line
activation:
Choose “Activate using a different computer that has web access” and click “next”. This will
bring up another window.