Prestige 2002 Series VoIP Analog Telephone Adaptor User’s Guide Version 3.
Prestige 2002 Series User’s Guide Copyright Copyright © 2004 by ZyXEL Communications Corporation. The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of ZyXEL Communications Corporation. Published by ZyXEL Communications Corporation.
Prestige 2002 Series User’s Guide Federal Communications Commission (FCC) Interference Statement This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: • This device may not cause harmful interference. • This device must accept any interference received, including interference that may cause undesired operations. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules.
Prestige 2002 Series User’s Guide ZyXEL Limited Warranty ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or workmanship for a period of up to two years from the date of purchase.
Prestige 2002 Series User’s Guide Customer Support Please have the following information ready when you contact customer support. • • • • Product model and serial number. Warranty Information. Date that you received your device. Brief description of the problem and the steps you took to solve it. METHOD SUPPORT E-MAIL TELEPHONEA WEB SITE LOCATION SALES E-MAIL FAX FTP SITE support@zyxel.com.tw +886-3-578-3942 WORLDWIDE NORTH AMERICA GERMANY DENMARK NORWAY SWEDEN FINLAND a. 6 www.zyxel.
Prestige 2002 Series User’s Guide Table of Contents Copyright .................................................................................................................. 3 Federal Communications Commission (FCC) Interference Statement ............... 4 ZyXEL Limited Warranty.......................................................................................... 5 Customer Support....................................................................................................
Prestige 2002 Series User’s Guide 3.4 Configuring Password ........................................................................................30 3.5 Pre-defined NTP Time Servers List ....................................................................31 3.6 Configuring Time Setting ....................................................................................32 Chapter 4 Ethernet Screens.................................................................................................... 35 4.
Prestige 2002 Series User’s Guide Chapter 6 VoIP Screens........................................................................................................... 47 6.1 VoIP Introduction ................................................................................................47 6.2 VoIP Configuration .............................................................................................47 6.3 Advanced VoIP Settings Configuration ..............................................................
Prestige 2002 Series User’s Guide 10.5 Restart Screen .................................................................................................69 Chapter 11 Troubleshooting ..................................................................................................... 71 11.1 Problems Starting Up the Prestige ...................................................................71 11.2 Problems with the LAN or PC LED ...................................................................71 11.
Prestige 2002 Series User’s Guide List of Figures Figure 1 Internet Telephony Service Provider Application ..................................... 20 Figure 2 IP-PBX Application .................................................................................. 21 Figure 3 Web Configurator IP Address ................................................................. 23 Figure 4 Enter Password ........................................................................................ 24 Figure 5 Change Password ..
Prestige 2002 Series User’s Guide Figure 39 Windows 95/98/Me: TCP/IP Properties: IP Address .............................. 79 Figure 40 Windows 95/98/Me: TCP/IP Properties: DNS Configuration ................. 80 Figure 41 Windows XP: Start Menu ....................................................................... 81 Figure 42 Windows XP: Control Panel ................................................................... 81 Figure 43 Windows XP: Control Panel: Network Connections: Properties ............
Prestige 2002 Series User’s Guide List of Tables Table 1 Web Configurator Screens Summary ....................................................... 26 Table 2 Common Screen Command Buttons ........................................................ 27 Table 3 System General ........................................................................................ 30 Table 4 Password ..................................................................................................
Prestige 2002 Series User’s Guide Table 39 “Natural” Masks ..................................................................................... 90 Table 40 Alternative Subnet Mask Notation .......................................................... 91 Table 41 Two Subnets Example ............................................................................ 91 Table 42 Subnet 1 ................................................................................................. 92 Table 43 Subnet 2 ..............
Prestige 2002 Series User’s Guide Preface Congratulations on your purchase of the Prestige 2002 Series VoIP Analog Telephone Adaptor. Note: Register your product online to receive e-mail notices of firmware upgrades and information at www.zyxel.com for global products, or at www.us.zyxel.com for North American products. Your Prestige is easy to install and configure.
Prestige 2002 Series User’s Guide Syntax Conventions • “Enter” means for you to type one or more characters. “Select” or “Choose” means for you to use one predefined choices. • Mouse action sequences are denoted using a comma. For example, “click the Apple icon, Control Panels and then Modem” means first click the Apple icon, then point your mouse pointer to Control Panels and then click Modem. • For brevity’s sake, we will use “e.g.,” as a shorthand for “for instance”, and “i.e.
Prestige 2002 Series User’s Guide CHAPTER 1 Introducing the Prestige This chapter introduces the main features and applications of the Prestige. 1.1 Prestige 2002 VoIP Analog Telephone Adaptor Overview The Prestige 2002 is a SIP-based VoIP analog telephone adaptor (ATA). Sending voice signals over the Internet is called Voice over IP or VoIP. Session Initiated Protocol (SIP) is an internationally recognized standard for implementing VoIP.
Prestige 2002 Series User’s Guide PSTN Lifeline The Prestige 2002L has a LINE port for connecting a PSTN line. You can receive incoming PSTN phone calls even while someone else connected to the Prestige is making VoIP phone calls. You can dial a (prefix) number to make an outgoing PSTN call. You can still make PSTN phone calls if the Prestige 2002L loses power. REN A Ringer Equivalence Number is used to determine the number of devices that may be connected to the telephone line.
Prestige 2002 Series User’s Guide Voice Activity Detection/Silence Suppression Voice Activity Detection (VAD) reduces the bandwidth that a call uses by not transmitting “silent packets” when you are not speaking. Comfort Noise Generation When the Prestige uses VAD, it generates and sends comfort (background) noise when you are not speaking. Echo Cancellation The Prestige supports G.
Prestige 2002 Series User’s Guide The following figure shows a basic example of how you would make a VoIP call through an ITSP. You use your analog phone (A in the figure) and the Prestige (B) changes the call into VoIP. The Prestige then sends your call through your modem or router (C) to the Internet and the ITSP’s SIP server. The VoIP call server forwards calls to PSTN phones (F) through a trunking gateway (E) to the PSTN network.
Prestige 2002 Series User’s Guide Figure 2 IP-PBX Application Chapter 1 Introducing the Prestige 21
Prestige 2002 Series User’s Guide 22 Chapter 1 Introducing the Prestige
Prestige 2002 Series User’s Guide CHAPTER 2 Introducing the Web Configurator This chapter describes how to access the Prestige web configurator and provides an overview of its screens. 2.1 Web Configurator Overview The embedded web configurator allows you to manage the Prestige from anywhere through a browser such as Microsoft Internet Explorer or Netscape Navigator. Use Internet Explorer 6.0 and later or Netscape Navigator 7.0 and later versions with JavaScript enabled.
Prestige 2002 Series User’s Guide Figure 4 Enter Password 5 You should see a screen asking you to change your password (highly recommended) as shown next. Type a new password (and retype it to confirm) and click Apply or click Ignore. Figure 5 Change Password 6 You should now see the web configurator MAIN MENU screen (see Figure 6). Note: The Prestige automatically logs you out if the management session is idle for five minutes. Simply log back in if this happens to you.
Prestige 2002 Series User’s Guide 2.3 Resetting the Prestige If you forget your password or cannot access the web configurator, you will need to reload the factory-default configuration file or use the RESET button the back of the Prestige. Uploading this configuration file replaces the current configuration file with the factory-default configuration file. This means that you will lose all configurations that you had previously. The password will also be reset to “1234”. 2.3.
Prestige 2002 Series User’s Guide Figure 6 Web Configurator The following table describes the sub-menus. Table 1 Web Configurator Screens Summary LINK TAB FUNCTION SYSTEM General Use this screen to configure general system settings. Password Use this screen to change your password. Time Setting Use this screen to change your Prestige’s time and date. Ethernet Use this screen to configure your Prestige’s Ethernet interface settings.
Prestige 2002 Series User’s Guide 2.5 Common Screen Command Buttons The following table shows common command buttons found on many web configurator screens. Table 2 Common Screen Command Buttons Apply Click Apply to save your changes back to the Prestige. Reset/Cancel Click Reset or Cancel to begin configuring this screen afresh.
Prestige 2002 Series User’s Guide 28 Chapter 2 Introducing the Web Configurator
Prestige 2002 Series User’s Guide CHAPTER 3 System Screens This chapter provides information on the System screens. 3.1 System Overview This chapter describes the SYSTEM screens. 3.2 General Setup General Setup contains administrative and system-related information. System Name is for identification purposes. However, because some ISPs check this name you should enter your computer's "Computer Name". • In Windows 95/98 click Start, Settings, Control Panel, Network.
Prestige 2002 Series User’s Guide Figure 7 System General Table 3 System General LABEL DESCRIPTION System Name This is for identification purposes. Enter your computer's "Computer Name". Domain Name The Domain Name entry is what is propagated to the DHCP clients on the LAN. If you leave this blank, the domain name obtained by DHCP from the ISP is used. Administrator Inactivity Timer Type how many minutes a management session can be left idle before the session times out. The default is 5 minutes.
Prestige 2002 Series User’s Guide Table 4 Password LABEL DESCRIPTION Old Password Type the default password or the existing password you use to access the system in this field. New Password Type the new password in this field. Retype to Confirm Type the new password again in this field. Apply Click Apply to save your changes back to the Prestige. Reset Click Reset to begin configuring this screen afresh. 3.
Prestige 2002 Series User’s Guide 3.6 Configuring Time Setting To change your Prestige’s time and date, click SYSTEM in the navigation panel, then the Time Setting tab. The screen appears as shown. Use this screen to configure the Prestige’s time based on your local time zone. Figure 9 Time Setting The following table describes the labels in this screen. Table 6 Time Setting 32 LABEL DESCRIPTION Time Protocol Select the time service protocol that your time server sends when you turn on the Prestige.
Prestige 2002 Series User’s Guide Table 6 Time Setting (continued) LABEL DESCRIPTION Current Date This field displays the date of your Prestige. Each time you reload this page, the Prestige synchronizes the time with the time server. New Date This field displays the last updated date from the time server. When you select None in the Time Protocol field, enter the new date in this field and then click Apply. Time Zone Choose the Time Zone of your location.
Prestige 2002 Series User’s Guide 34 Chapter 3 System Screens
Prestige 2002 Series User’s Guide CHAPTER 4 Ethernet Screens This chapter describes how to configure the Prestige’s Ethernet and management IP addresses settings. 4.1 ETHERNET Overview The Prestige has two Ethernet ports. Connect the LAN Ethernet port to a cable/DSL modem or router or an Ethernet LAN switch, which in turn connects you to the Internet or your company’s IP-PBX. Connect the PC Ethernet port to your computer.
Prestige 2002 Series User’s Guide 4.1.3 PPPoE Encapsulation Point-to-Point Protocol over Ethernet (PPPoE) functions as a dial-up connection. PPPoE is an IETF (Internet Engineering Task Force) draft standard specifying how a host personal computer interacts with a broadband modem (for example DSL, cable, wireless, etc.) to achieve access to high-speed data networks. It preserves the existing Microsoft Dial-Up Networking experience and requires no new learning or procedures.
Prestige 2002 Series User’s Guide Figure 10 ETHERNET Table 7 ETHERNET LABEL DESCRIPTION Get IP Address Automatically Select this option if you have a dynamic IP address. Use Fixed IP Address Select this option if the ISP assigned you a static IP address. IP Address Type the (static) IP address assigned to you by your ISP. Subnet Mask Type the subnet mask assigned to you by your ISP (if given). Default Gateway Enter the gateway IP address assigned to you by your ISP (if given).
Prestige 2002 Series User’s Guide 4.3 Configuring the Ethernet Management Port Click ETHERNET in the navigation panel and then Mgnt Port to open the following screen. Use the ETHERNET Mgnt Port screen to configure a static IP address through which you can manage the Prestige. Note: The management port is a separate logical Ethernet interface that you can access from a computer connected to either of the Prestige’s physical Ethernet interfaces.
Prestige 2002 Series User’s Guide CHAPTER 5 Introduction to VoIP This chapter provides background information on VoIP and SIP. 5.1 Introduction to VoIP VoIP is the sending of voice signals over the Internet Protocol. This allows you to make phone calls and send faxes over the Internet at a fraction of the cost of using the traditional circuitswitched telephone network. You can also use servers to run telephone service applications like PBX services and voice mail.
Prestige 2002 Series User’s Guide 5.2.2 SIP Call Progression The following figure displays the basic steps in the setup and tear down of a SIP call. A calls B. Table 9 SIP Call Progression A B 1. INVITE 2. Ringing 3. OK 4. ACK 5.Dialogue (voice traffic) 6. BYE 7. OK 1 A sends a SIP INVITE request to B. This message is an invitation for B to participate in a SIP telephone call. 2 B sends a response indicating that the telephone is ringing. 3 B sends an OK response after the call is answered.
Prestige 2002 Series User’s Guide Figure 12 SIP User Agent Server 5.2.3.2 SIP Proxy Server A SIP proxy server receives requests from clients and forwards them to another server. In the following example, you want to use client device A to call someone who is using client device C. 1 The client device (A in the figure) sends a call invitation to the SIP proxy server (B). 2 The SIP proxy server forwards the call invitation to C. Figure 13 SIP Proxy Server 5.2.3.
Prestige 2002 Series User’s Guide Figure 14 SIP Redirect Server 5.2.3.4 SIP Register Server A SIP register server maintains a database of SIP identity-to-IP address (or domain name) mapping. The register server checks your user name and password when you register. 5.2.4 RTP When you make a VoIP call using SIP, the RTP (Real time Transport Protocol) is used to handle voice data transfer. See RFC 1889 for details on RTP. 5.
Prestige 2002 Series User’s Guide Figure 15 NAT NAT does not translate IP addresses that are imbedded in the data stream. In order to make VoIP calls, the Prestige must register its public IP address with a SIP register server. The SIP register server gets the Prestige’s IP address from inside the SIP data stream and maps it to your SIP identity.
Prestige 2002 Series User’s Guide Figure 16 Full Cone NAT 5.3.2.2 Restricted Cone NAT Restricted cone NAT maps all requests from the same private IP address and port to the same public IP address and port. In contrast to full cone NAT, a host on the Internet can only send a packet to the private IP address and port if the private IP address and port has previously sent a packet to that host. In the following figure, if A has sent a packet to B, then B can send packets to A and B’s source port can vary.
Prestige 2002 Series User’s Guide Figure 18 Port Restricted Cone NAT 5.3.2.4 Symmetric NAT Symmetric NAT is different from the cone NAT types in that a specific NAT mapping of a private IP address and port to a public IP address and port depends on the packet’s destination IP address. In the following figure, if A sends a packet from IP address 10.0.0.3 and port 80 to B, it may be mapped as IP address a.b.c.
Prestige 2002 Series User’s Guide 5.4 SIP ALG Some NAT routers may include a SIP Application Layer Gateway (ALG). A SIP ALG allows VoIP calls to pass through NAT by examining and translating IP addresses embedded in the data stream. When the Prestige registers with the SIP register server, the SIP ALG translates the Prestige’s private IP address inside the SIP data stream to a public IP address. You do not need to use STUN if your Prestige is behind a SIP ALG. 5.
Prestige 2002 Series User’s Guide CHAPTER 6 VoIP Screens This chapter describes how to configure advanced VoIP and QoS settings. 6.1 VoIP Introduction VoIP is the sending of voice signals over the Internet Protocol. This chapter covers the configuration of the VoIP screens. 6.2 VoIP Configuration Click VoIP in the navigation panel to display the following screen. Use this screen to configure the Prestige’s VoIP settings.
Prestige 2002 Series User’s Guide Table 10 VoIP LABEL DESCRIPTION SIP Account You can configure the Prestige to use multiple SIP accounts. Select one to configure its settings on the Prestige. Active Select this check box to have the Prestige use this SIP account. Clear the check box to have the Prestige not use this SIP account. SIP Number Enter your SIP number in this field (use the number or text that comes before the @ symbol in a full SIP URI). You can use up to 127 ASCII characters.
Prestige 2002 Series User’s Guide Figure 21 VoIP Advanced The following table describes the labels in this screen. Table 11 VoIP Advanced LABEL DESCRIPTION Advanced VoIP Settings This read-only field displays the number of the SIP account that you are configuring. The changes that you save in this page affect the Prestige’s settings with the SIP account displayed here.
Prestige 2002 Series User’s Guide Table 11 VoIP Advanced (continued) LABEL DESCRIPTION Min-SE When two SIP devices negotiate a SIP session, they must negotiate a common expiration time for idle SIP sessions. This field sets the shortest expiration time that the Prestige will accept. The Prestige checks the session expiration values of incoming SIP INVITE requests against the minimum session expiration value that you configure here.
Prestige 2002 Series User’s Guide 6.4 Quality of Service (QoS) Quality of Service (QoS) refers to both a network's ability to deliver data with minimum delay, and the networking methods used to provide bandwidth for real-time multimedia applications. 6.4.1 Type Of Service (ToS) Network traffic can be classified by setting the ToS (Type Of Service) values at the data source (for example, at the Prestige) so a server can decide the best method of delivery, that is the least cost, fastest route and so on.
Prestige 2002 Series User’s Guide Your Prestige can add IEEE 802.1Q VLAN ID tags to voice frames that it sends to the network. This allows the Prestige to communicate with a SIP server that is a member of the same VLAN group. Some ISPs use the VLAN tag to identify voice traffic and give it priority over other traffic. 6.5 QoS Configuration Click VoIP in the navigation panel and then QoS to display the following screen. Figure 23 QoS The following table describes the labels in this screen.
Prestige 2002 Series User’s Guide CHAPTER 7 Phone This chapter covers how to adjust the Prestige’s phone settings. 7.1 Phone Introduction You can configure the volume, echo cancellation and VAD settings for each individual phone port on the Prestige. You can also select which SIP account to use for making outgoing calls. 7.1.1 Voice Activity Detection/Silence Suppression Voice Activity Detection (VAD) detects whether or not speech is present.
Prestige 2002 Series User’s Guide Figure 24 Phone Port The following table describes the labels in this screen. Table 13 Phone Port 54 LABEL DESCRIPTION Phone Port Settings Use this field to select the phone port that you want to configure. Speaking Volume Use this field to set the loudness that the Prestige uses for the speech signal that it sends to the peer device. -1 is the quietest and 1 is the loudest.
Prestige 2002 Series User’s Guide CHAPTER 8 Phone Book This chapter covers how to configure the Prestige’s phone book. 8.1 Phone Book Introduction You can use the phone book feature to configure speed dial entries and the lifeline settings. 8.1.1 Speed Dial Speed dial provides shortcuts for dialing frequently used (VoIP) phone numbers. 8.1.1.1 Peer-to-Peer Calls You can call another VoIP device directly without going through a SIP server.
Prestige 2002 Series User’s Guide Figure 25 Phone Book The following table describes the labels in this screen. Table 14 Phone Book LABEL DESCRIPTION Add New Entry Use this section of the screen to edit and save new or existing speed dial phone book entries. Speed Dial Select a speed dial key combination from the drop-down list box. SIP Number Enter the SIP number of the party that you will call (use the number or text that comes before the @ symbol in a full SIP URI).
Prestige 2002 Series User’s Guide Table 14 Phone Book (continued) LABEL DESCRIPTION SIP Number This is the SIP number of the party that you will call. Type This field displays Use Proxy if calls to this party use one of your SIP accounts. This field displays the SIP server’s or the party’s IP address or domain name if calls to this party do not use one of your SIP accounts. Delete Click this button to remove an entry from the speed dial phone book.
Prestige 2002 Series User’s Guide 58 Chapter 8 Phone Book
Prestige 2002 Series User’s Guide CHAPTER 9 Logs This chapter contains information about the Prestige’s Logs screen. Refer to the Appendices for example log message explanations. 9.1 Viewing Logs The web configurator allows you to look at all of the Prestige’s logs in one location. Click LOGS in the navigation panel to open the View Log screen. Use the View Log screen to display the Prestige’s logs. Log entries in red indicate system error logs.
Prestige 2002 Series User’s Guide Table 16 View Log (continued) LABEL DESCRIPTION Destination This field lists the destination IP address and the port number of the incoming packet. Note This field displays additional information about the log entry. 9.1.1 Log Message Descriptions The following tables provide descriptions of example log messages. Table 17 System Error Logs LOG MESSAGE DESCRIPTION WAN connection is down. A WAN connection is down.
Prestige 2002 Series User’s Guide Table 18 System Maintenance Logs (continued) LOG MESSAGE DESCRIPTION Too large ICMP packet has been dropped The device dropped an ICMP packet that was too large. Configuration Change: PC = 0x%x, Task ID = 0x%x The device is saving configuration changes. Table 19 SIP Logs LOG MESSAGE DESCRIPTION SIP Registration Success by SIP:SIP Phone Number The listed SIP account was successfully registered with a SIP register server.
Prestige 2002 Series User’s Guide Table 21 FSM Logs: Caller Side LOG MESSAGE DESCRIPTION VoIP Call Start Ph[Phone Port Number] <- Outgoing Call Number Someone used a phone connected to the listed phone port to initiate a VoIP call to the listed destination. VoIP Call Established Ph[Phone Port] -> Outgoing Call Number Someone used a phone connected to the listed phone port to make a VoIP call to the listed destination.
Prestige 2002 Series User’s Guide CHAPTER 10 Maintenance This chapter displays system information such as ZyNOS firmware, port IP addresses and port traffic statistics. 10.1 Maintenance Overview The maintenance screens can help you view system information, upload new firmware, manage configuration and restart your Prestige. 10.2 Status Screen Click MAINTENANCE in the navigation panel to open the Status screen, where you can use to monitor your Prestige.
Prestige 2002 Series User’s Guide Table 24 System Status LABEL DESCRIPTION System Name This is the System Name you chose in the SYSTEM General screen. It is for identification purposes Model Name The model name identifies your device type. The model name should also be on a sticker on your device. If you are uploading firmware, be sure to upload firmware for this exact model name. ZyNOS Firmware Version: This is the ZyNOS Firmware version and the date created.
Prestige 2002 Series User’s Guide Figure 29 Firmware Upload The following table describes the labels in this screen. Table 25 Firmware Upload LABEL DESCRIPTION File Path Type in the location of the file you want to upload in this field or click Browse... to find it. Browse... Click Browse... to find the .bin file you want to upload. Remember that you must decompress compressed (.zip) files before you can upload them. Upload Click Upload to begin the upload process.
Prestige 2002 Series User’s Guide Figure 30 Firmware Upload In Process The device automatically restarts in this time causing a temporary network disconnect. In some operating systems, you may see the following icon on your desktop. Figure 31 Network Temporarily Disconnected After two minutes, log in again and check your new firmware version in the System Status screen. If the upload was not successful, the following screen will appear. Click Return to go back to the F/W Upload screen.
Prestige 2002 Series User’s Guide Figure 33 Configuration 10.4.1 Backup Configuration Backup Configuration allows you to back up (save) the device’s current configuration to a file on your computer. Once your device is configured and functioning properly, it is highly recommended that you back up your configuration file before making configuration changes. The backup configuration file will be useful in case you need to return to your previous settings.
Prestige 2002 Series User’s Guide Note: Do not turn off the device while configuration file upload is in progress. After you see a “configuration upload successful” screen, you must then wait one minute before logging into the device again. Figure 34 Configuration Upload Successful The device automatically restarts in this time causing a temporary network disconnect. In some operating systems, you may see the following icon on your desktop.
Prestige 2002 Series User’s Guide Figure 36 Reset Warning Message You can also press the RESET button on the rear panel to reset the factory defaults of your Prestige. For more information on the RESET button, see the Resetting the Prestige section. 10.5 Restart Screen System restart allows you to reboot the Prestige without turning the power off. Click MAINTENANCE in the navigation panel and then Restart. Click Restart to have the Prestige reboot. This does not affect the Prestige's configuration.
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Prestige 2002 Series User’s Guide C H A P T E R 11 Troubleshooting This chapter covers potential problems and the corresponding remedies. 11.1 Problems Starting Up the Prestige Table 27 Troubleshooting the Start-Up of Your Prestige PROBLEM CORRECTIVE ACTION None of the Make sure that the Prestige’s power adaptor is connected to the Prestige and an LEDs turn on appropriate power source. Check that the power source is turned on. when I turn on Disconnect the Prestige’s power and reconnect it.
Prestige 2002 Series User’s Guide 11.3 Problems with the LAN Interface Table 29 Troubleshooting the LAN Interface PROBLEM CORRECTIVE ACTION I cannot access the Prestige from the LAN. If the LAN or PC LED is off, see Table 28. Make sure that the IP address and the subnet mask of the Prestige and your computer(s) are on the same subnet. I cannot ping any computer on the LAN. If the LAN and PC LEDs are both off, see Table 28.
Prestige 2002 Series User’s Guide 11.6 Problems with the Web Configurator Table 32 Troubleshooting the Web Configurator PROBLEM CORRECTIVE ACTION I cannot access the Also see Table 31. web configurator. Your computer’s and the Prestige’s IP addresses must be on the same subnet. Your computer’s IP address must be on the same subnet as the Prestige’s Ethernet IP address or management IP address (whichever you want to use to access the Prestige).
Prestige 2002 Series User’s Guide 11.8 Problems with Voice Service Table 34 Troubleshooting Voice Service 74 PROBLEM CORRECTIVE ACTION After the VoIP is configured and working, others are unable to call you or you lose your connection during a call. There is a NAT router between the Prestige and the SIP server. This could be caused by a short NAT UDP session timeout on the NAT router.
Prestige 2002 Series User’s Guide Appendix A Hardware Specifications Ethernet Port Specifications 10/100Mbps Half / Full Auto-negotiation, Auto-crossover Prestige 2002 Power Adaptor Specifications Table 35 Prestige 2002 Power Adaptor Specifications NORTH AMERICAN PLUG STANDARDS AC Power Adapter Model DV-1215A Input Power AC120Volts/60Hz/30W Output Power AC12Volts/1.25A Power Consumption 11 W Safety Standards UL, CUL, CSA (UL 1310, CSA C22.2 No.
Prestige 2002 Series User’s Guide Prestige 2002L Power Adaptor Specifications Table 36 Prestige 2002L Power Adaptor Specifications NORTH AMERICAN PLUG STANDARDS AC Power Adapter Model DV-1215A Input Power AC120Volts/60Hz/30W Output Power AC12Volts/1.25A Power Consumption 14 W Safety Standards UL, CUL, CSA (UL 1310, CSA C22.2 No.223) NORTH AMERICAN PLUG STANDARDS AC Power Adapter Model AA-121A25 Input Power AC120Volts/60Hz/19W Output Power AC 12Volts/ 1.
Prestige 2002 Series User’s Guide Appendix B Setting up Your Computer’s IP Address All computers must have a 10M or 100M Ethernet adapter card and TCP/IP installed. Windows 95/98/Me/NT/2000/XP, Macintosh OS 7 and later operating systems and all versions of UNIX/LINUX include the software components you need to install and use TCP/ IP on your computer. Windows 3.1 requires the purchase of a third-party TCP/IP application package.
Prestige 2002 Series User’s Guide Figure 38 WIndows 95/98/Me: Network: Configuration Installing Components The Network window Configuration tab displays a list of installed components. You need a network adapter, the TCP/IP protocol and Client for Microsoft Networks. If you need the adapter: 1 In the Network window, click Add. 2 Select Adapter and then click Add. 3 Select the manufacturer and model of your network adapter and then click OK. If you need TCP/IP: 1 In the Network window, click Add.
Prestige 2002 Series User’s Guide 3 Select Microsoft from the list of manufacturers. 4 Select Client for Microsoft Networks from the list of network clients and then click OK. 5 Restart your computer so the changes you made take effect. Configuring 1 In the Network window Configuration tab, select your network adapter's TCP/IP entry and click Properties 2 Click the IP Address tab. • • If your IP address is dynamic, select Obtain an IP address automatically.
Prestige 2002 Series User’s Guide Figure 40 Windows 95/98/Me: TCP/IP Properties: DNS Configuration 4 Click the Gateway tab. • • If you do not know your gateway’s IP address, remove previously installed gateways. If you have a gateway IP address, type it in the New gateway field and click Add. 5 Click OK to save and close the TCP/IP Properties window. 6 Click OK to close the Network window. Insert the Windows CD if prompted. 7 Turn on your Prestige and restart your computer when prompted.
Prestige 2002 Series User’s Guide Figure 41 Windows XP: Start Menu 2 For Windows XP, click Network Connections. For Windows 2000/NT, click Network and Dial-up Connections. Figure 42 Windows XP: Control Panel 3 Right-click Local Area Connection and then click Properties.
Prestige 2002 Series User’s Guide Figure 43 Windows XP: Control Panel: Network Connections: Properties 4 Select Internet Protocol (TCP/IP) (under the General tab in Win XP) and click Properties. Figure 44 Windows XP: Local Area Connection Properties 5 The Internet Protocol TCP/IP Properties window opens (the General tab in Windows XP). • 82 If you have a dynamic IP address click Obtain an IP address automatically.
Prestige 2002 Series User’s Guide • If you have a static IP address click Use the following IP Address and fill in the IP address, Subnet mask, and Default gateway fields. Click Advanced. Figure 45 Windows XP: Advanced TCP/IP Settings 6 If you do not know your gateway's IP address, remove any previously installed gateways in the IP Settings tab and click OK.
Prestige 2002 Series User’s Guide 7 In the Internet Protocol TCP/IP Properties window (the General tab in Windows XP): • • Click Obtain DNS server address automatically if you do not know your DNS server IP address(es). If you know your DNS server IP address(es), click Use the following DNS server addresses, and type them in the Preferred DNS server and Alternate DNS server fields. If you have previously configured DNS servers, click Advanced and then the DNS tab to order them.
Prestige 2002 Series User’s Guide Macintosh OS 8/9 1 Click the Apple menu, Control Panel and double-click TCP/IP to open the TCP/IP Control Panel. Figure 47 Macintosh OS 8/9: Apple Menu 2 Select Ethernet built-in from the Connect via list.
Prestige 2002 Series User’s Guide Figure 48 Macintosh OS 8/9: TCP/IP 3 For dynamically assigned settings, select Using DHCP Server from the Configure: list. 4 For statically assigned settings, do the following: • • • • From the Configure box, select Manually. Type your IP address in the IP Address box. Type your subnet mask in the Subnet mask box. Type the IP address of your Prestige in the Router address box. 5 Close the TCP/IP Control Panel.
Prestige 2002 Series User’s Guide Figure 49 Macintosh OS X: Apple Menu 2 Click Network in the icon bar. • • • Select Automatic from the Location list. Select Built-in Ethernet from the Show list. Click the TCP/IP tab. 3 For dynamically assigned settings, select Using DHCP from the Configure list. Figure 50 Macintosh OS X: Network 4 For statically assigned settings, do the following: • • • • From the Configure box, select Manually. Type your IP address in the IP Address box.
Prestige 2002 Series User’s Guide 5 Click Apply Now and close the window. 6 Turn on your Prestige and restart your computer (if prompted). Verifying Settings Check your TCP/IP properties in the Network window.
Prestige 2002 Series User’s Guide Appendix C IP Subnetting IP Addressing Routers “route” based on the network number. The router that delivers the data packet to the correct destination host uses the host ID. IP Classes An IP address is made up of four octets (eight bits), written in dotted decimal notation, for example, 192.168.1.1. IP addresses are categorized into different classes. The class of an address depends on the value of its first octet. • Class “A” addresses have a 0 in the left most bit.
Prestige 2002 Series User’s Guide Since the first octet of a class “A” IP address must contain a “0”, the first octet of a class “A” address can have a value of 0 to 127. Similarly the first octet of a class “B” must begin with “10”, therefore the first octet of a class “B” address has a valid range of 128 to 191. The first octet of a class “C” address begins with “110”, and therefore has a range of 192 to 223.
Prestige 2002 Series User’s Guide Since the mask is always a continuous number of ones beginning from the left, followed by a continuous number of zeros for the remainder of the 32 bit mask, you can simply specify the number of ones instead of writing the value of each octet. This is usually specified by writing a “/” followed by the number of bits in the mask after the address. For example, 192.1.1.0 /25 is equivalent to saying 192.1.1.0 with mask 255.255.255.128.
Prestige 2002 Series User’s Guide Divide the network 192.168.1.0 into two separate subnets by converting one of the host ID bits of the IP address to a network number bit. The “borrowed” host ID bit can be either “0” or “1” thus giving two subnets; 192.168.1.0 with mask 255.255.255.128 and 192.168.1.128 with mask 255.255.255.128. Note: In the following charts, shaded/bolded last octet bit values indicate host ID bits “borrowed” to form network ID bits.
Prestige 2002 Series User’s Guide Example: Four Subnets The above example illustrated using a 25-bit subnet mask to divide a class “C” address space into two subnets. Similarly to divide a class “C” address into four subnets, you need to “borrow” two host ID bits to give four possible combinations of 00, 01, 10 and 11. The subnet mask is 26 bits (11111111.11111111.11111111.11000000) or 255.255.255.192.
Prestige 2002 Series User’s Guide Table 47 Subnet 4 NETWORK NUMBER LAST OCTET BIT VALUE IP Address 192.168.1. 192 IP Address (Binary) 11000000.10101000.00000001. 11000000 Subnet Mask (Binary) 11111111.11111111.11111111. 11000000 Subnet Address: 192.168.1.192 Lowest Host ID: 192.168.1.193 Broadcast Address: 192.168.1.255 Highest Host ID: 192.168.1.254 Example Eight Subnets Similarly use a 27-bit mask to create 8 subnets (001, 010, 011, 100, 101, 110).
Prestige 2002 Series User’s Guide Subnetting With Class A and Class B Networks. For class “A” and class “B” addresses the subnet mask also determines which bits are part of the network number and which are part of the host ID. A class “B” address has two host ID octets available for subnetting and a class “A” address has three host ID octets (see Table 37) available for subnetting. The following table is a summary for class “B” subnet planning. Table 50 Class B Subnet Planning NO.
Prestige 2002 Series User’s Guide 96 Appendix C IP Subnetting
Prestige 2002 Series User’s Guide Appendix D PPPoE PPPoE in Action An ADSL modem bridges a PPP session over Ethernet (PPP over Ethernet, RFC 2516) from your computer to an ATM PVC (Permanent Virtual Circuit) which connects to a DSL Access Concentrator where the PPP session terminates (see Figure 51). One PVC can support any number of PPP sessions from your LAN. PPPoE provides access control and billing functionality in a manner similar to dial-up services using PPP.
Prestige 2002 Series User’s Guide Figure 51 Single-Computer per Device Hardware Configuration How PPPoE Works The PPPoE driver makes the Ethernet appear as a serial link to the computer and the computer runs PPP over it, while the modem bridges the Ethernet frames to the Access Concentrator (AC). Between the AC and an ISP, the AC is acting as a L2TP (Layer 2 Tunneling Protocol) LAC (L2TP Access Concentrator) and tunnels the PPP frames to the ISP.
Prestige 2002 Series User’s Guide Index Numerics 64kbps 50 8kbps 50 A AbS 46 ACK Message 40 Administrator Inactivity Timer 30 ALG 46 Alternative Subnet Mask Notation 91 Analog Telephone Adaptor 17 Analysis-by-Synthesis 46 Application Layer Gateway 46 ATA 17 Authentication Password 48 Authentication User ID 48 Auto-crossover 17 Auto-crossover 10/100 Mbps Ethernet LAN 17 Auto-negotiating 17 Auto-provisioning 19 B Configuration Screen 66 Configuration Upload Successful 68 Copyright 3 CoS 51 Customer Suppor
Prestige 2002 Series User’s Guide F J F/W Upload Screen 64 Factory Defaults 68 Fax 19 FCC 4 Firmware 64 Firmware Upgrades 19 Firmware Upload Error 66 Firmware Upload In Process 66 Full Cone NAT 43 JavaScript 23 Jitter Buffer 18 G G.168 53 G.168 Active 54 G.711 18, 46, 50 G.729 18, 46, 50 General Setup 29 Get IP Address Automatically 37 H Host 31 Host IDs 89 HTTP 64 Hypertext Transfer Protocol 64 I IEEE 802.
Prestige 2002 Series User’s Guide O OK Response 40 Outgoing Call use 54 P Password 23, 30 PC Ethernet Port 35 PC LED 71 PCM 46 Per-Hop Behavior 51 PHB (Per-Hop Behavior) 51 PHONE 1 and 2 Ports 48 Phone Book 55 Phone Port Screen 54 Phone Port Settings 54 Phone Settings.
Prestige 2002 Series User’s Guide SIP Registration Status 64 SIP Server Address 48 SIP Server Port 48 SIP Servers 40 SIP Service Domain 39, 48 SIP URI 39, 56 SIP User Agent Server 40 SIP Version 2 18 Speaking Volume 54 Speed Dial 55, 56 Speed Dial Screen 55 Status Screen 63 STUN 18, 42, 50 Subnet Mask 35 Subnet Masks 90 Subnetting 90 Supporting Disk 15 Symmetric NAT 45 Syntax Conventions 16 System Name 29, 30, 64 SYSTEM Screens 29 V VID 52 View Log Screen 59 Virtual Local Area Network 51 VLAN 51 VLAN Grou
