ADSL 2+ 4-Port Security Gateway User's Guide

Prestige 662H/HW Series User’s Guide
457 Chapter 48 Troubleshooting
48.8 Problems with the Web Configurator
48.9 Problems with Remote Management
Table 162 Troubleshooting the Web Configurator
PROBLEM CORRECTIVE ACTION
I cannot access
the web
configurator.
Refer to the Quick Start Guide for hardware connections.
Make sure that there is not an SMT console session running.
Check that you have enabled web service access. If you have configured a secured
client IP address, your computer’s IP address must match it. Refer to the chapter on
remote management for details.
For WAN access, you must configure remote management to allow server access
from the Wan (or all). You must also configure a firewall rule to allow access from the
WAN. Refer to the chapters on remote management and firewall for details.
Your computer’s and the Prestige’s IP addresses must be on the same subnet for
LAN access.
If you changed the Prestige’s LAN IP address, then enter the new one as the URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web
service.
See also the Problems with Remote Management section.
Table 163 Troubleshooting Remote Management
PROBLEM CORRECTIVE ACTION
I cannot remotely
manage the
Prestige from the
LAN or WAN.
Refer to the Remote Management Limitations section in the Remote Management
Configuration chapter for scenarios when remote management may not be
possible.
Use the Prestige’s WAN IP address when configuring from the WAN.
Use the Prestige’s LAN IP address when configuring from the LAN.
Refer to for instructions on checking your LAN connection.
Refer to the Problems with the LAN Interface section for instructions on checking
your WAN connection.
See also the Problems with the Web Configurator section.