User's Guide Part 2

Chapter 27 Troubleshooting
AMG1302/AMG1202-TSeries User’s Guide
241
4 Reset the device to its factory defaults, and try to access the AMG1302/AMG1202-TSeries with the
default IP address. See Section 1.7 on page 19.
5 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Try to access the AMG1302/AMG1202-TSeries using another service, such as Telnet. If you can
access the AMG1302/AMG1202-TSeries, check the remote management settings and firewall
rules to find out why the AMG1302/AMG1202-TSeries does not respond to HTTP.
• If your computer is connected to the DSL port or is connected wirelessly, use a computer that is
connected to a ETHERNET port.
I can see the Login screen, but I cannot log in to the AMG1302/AMG1202-TSeries.
1 Make sure you have entered the password correctly. The default user and default admin password
can be found on the cover page of this User’s Guide. The field is case-sensitive, so make sure [Caps
Lock] is not on.
2 You cannot log in to the web configurator while someone is using Telnet to access the AMG1302/
AMG1202-TSeries. Log out of the AMG1302/AMG1202-TSeries in the other session, or ask the
person who is logged in to log out.
3 Turn the AMG1302/AMG1202-TSeries off and on.
4 If this does not work, you have to reset the device to its factory defaults. See Section 1.7 on page
19.
I cannot Telnet to the AMG1302/AMG1202-TSeries.
See the troubleshooting suggestions for I cannot see or access the Login screen for the web
configurator. Ignore the suggestions about your browser.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload
new firmware.
See the troubleshooting suggestions for I cannot see or access the Login screen for the web
configurator. Ignore the suggestions about your browser.