User's Guide

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Table Of Contents

Contents Overview
Table of Contents
Introduction
- 1.1 Overview
- 1.2 Applications
- 1.3 Ways to Manage the EMG1302-R10A
- 1.4 Good Habits for Managing the EMG1302-R10A
- 1.5 LEDs
- 1.6 The WPS Button
- 1.7 Wall Mounting
Introducing the Web Configurator
- 2.1 Overview
- 2.2 Login Accounts
- 2.3 Accessing the Web Configurator
- 2.4 Resetting the EMG1302-R10A
  - 2.4.1 Procedure to Use the RESET Button
Quick Start
- 3.1 Overview
- 3.2 Quick Start Setup
Monitor
- 4.1 Overview
- 4.2 What You Can Do
- 4.3 The Log Screen
  - 4.3.1 View Log
  - 4.3.2 Log Setting
- 4.4 DHCP Table
- 4.5 Packet Statistics
- 4.6 WLAN Station Status
Router Mode
- 5.1 Overview
- 5.2 Router Mode Status Screen
  - 5.2.1 Navigation Panel
Tutorials
- 6.1 Overview
- 6.2 Set Up a Wireless Network with WPS
  - 6.2.1 Push Button Configuration (PBC)
  - 6.2.2 PIN Configuration
- 6.3 Configure Wireless Security without WPS
  - 6.3.1 Configure Your Notebook
- 6.4 Using Multiple SSIDs on the EMG1302-R10A
  - 6.4.1 Configuring Security Settings of Multiple SSIDs
WAN
- 7.1 Overview
- 7.2 What You Can Do
- 7.3 What You Need To Know
  - 7.3.1 Configuring Your Internet Connection
  - 7.3.2 Multicast
- 7.4 Management WAN
  - 7.4.1 Add/Edit Internet Connection
  - 7.4.2 Bridge Encapsulation
- 7.5 Advanced WAN Screen
- 7.6 IPv6 Screen
Wireless LAN
- 8.1 Overview
- 8.2 What You Can Do
- 8.3 What You Should Know
- 8.4 General Wireless LAN Screen
- 8.5 Wireless Security
  - 8.5.1 No Security
  - 8.5.2 WPA2-PSK
- 8.6 More AP
  - 8.6.1 More AP Edit
- 8.7 MAC Filter
- 8.8 Wireless LAN Advanced Screen
- 8.9 Quality of Service (QoS) Screen
- 8.10 WPS Screen
- 8.11 WPS Station Screen
- 8.12 Scheduling Screen
- 8.13 WDS
LAN
- 9.1 Overview
- 9.2 What You Can Do
- 9.3 What You Need To Know
  - 9.3.1 IP Pool Setup
  - 9.3.2 LAN TCP/IP
- 9.4 LAN IP Screen
DHCP Server
- 10.1 Overview
- 10.2 What You Can Do
- 10.3 What You Need To Know
- 10.4 The DHCP General Screen
- 10.5 The DHCP Advanced Screen
- 10.6 The DHCP Client List Screen
Quality of Service (QoS)
- 11.1 Overview
  - 11.1.1 What You Can Do in the QoS Screens
  - 11.1.2 What You Need to Know About QoS
- 11.2 The Quality of Service General Screen
- 11.3 The Rule-based QoS Screen
  - 11.3.1 Adding a Rule
- 11.4 QoS Technical Reference
NAT
- 12.1 Overview
- 12.2 What You Can Do
- 12.3 What You Need To Know
- 12.4 The NAT General Screen
- 12.5 The NAT Port Forwarding Screen
- 12.6 The NAT Trigger Port Screen
- 12.7 The ALG Screen
DDNS
- 13.1 Overview
- 13.2 The DDNS General Screen
Routing
- 14.1 Overview
- 14.2 Static Route Screen
  - 14.2.1 Add/Edit Static Route Screen
- 14.3 The Dynamic Routing Screen
Interface Group
- 15.1 Overview
- 15.2 The Interface Group Screen
  - 15.2.1 Add Interface Group
Security
- 16.1 Overview
- 16.2 What You Can Do
- 16.3 What You Need To Know
- 16.4 The Firewall General Screen
- 16.5 The Firewall Services Screen
Content Filtering
- 17.1 Overview
- 17.2 What You Need To Know
- 17.3 Content Filter
IPv6 Firewall
- 18.1 Overview
- 18.2 The IPv6 Firewall Screen
Remote Management
- 19.1 Overview
- 19.2 What You Need to Know
  - 19.2.1 Remote Management and NAT
- 19.3 What You Can Do
- 19.4 The WWW Screen
- 19.5 The Telnet Screen
- 19.6 The SNMP Screen
- 19.7 The TR069 Screen
Universal Plug-and-Play (UPnP)
- 20.1 Overview
- 20.2 What You Need to Know
  - 20.2.1 NAT Traversal
  - 20.2.2 Cautions with UPnP
- 20.3 UPnP Screen
- 20.4 Technical Reference
  - 20.4.1 Using UPnP in Windows XP Example
  - 20.4.2 Web Configurator Easy Access
Maintenance
- 21.1 Overview
- 21.2 What You Can Do
- 21.3 General Screen
- 21.4 Account Screen
  - 21.4.1 Account Setup Screen
- 21.5 Time Setting Screen
- 21.6 Firmware Upgrade Screen
- 21.7 Configuration Backup/Restore Screen
- 21.8 Restart Screen
Troubleshooting
- 22.1 Overview
- 22.2 Power, Hardware Connections, and LEDs
- 22.3 EMG1302-R10A Access and Login
- 22.4 Internet Access
- 22.5 Resetting the EMG1302-R10A to Its Factory Defaults
- 22.6 Wireless Router/AP Troubleshooting
Customer Support
Pop-up Windows, JavaScript and Java Permissions
Wireless LANs
Common Services
Legal Information
Index

Chapter 22 Troubleshooting

EMG1302-R10A User’s Guide

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1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick

Start Guide.

2 If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless

client are the same as the settings in the AP.

3 Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.

4 Go to Maintenance > Sys OP Mode. Check your Configuration Mode setting.

•Select Router Mode if your device routes traffic between a local network and another network

such as the Internet.

•Select Access Point if your device bridges traffic between clients on the same network.

5 If the problem continues, contact your ISP.

I cannot access the Internet anymore. I had access to the Internet (with the EMG1302-

R10A), but my Internet connection is not available anymore.

1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick

Start Guide and Section 1.5 on page 16.

2 Reboot the EMG1302-R10A.

3 If the problem continues, contact your ISP.

The Internet connection is slow or intermittent.

1 There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.5 on page 16.

If the EMG1302-R10A is sending or receiving a lot of information, try closing some programs that

use the Internet, especially peer-to-peer applications.

2 Check the signal strength. If the signal strength is low, try moving the EMG1302-R10A closer to the

AP if possible, and look around to see if there are any devices that might be interfering with the

wireless network (for example, microwaves, other wireless networks, and so on).

3 Reboot the EMG1302-R10A.

4 If the problem continues, contact the network administrator or vendor, or try one of the advanced

suggestions.

22.5 Resetting the EMG1302-R10A to Its Factory Defaults

If you reset the EMG1302-R10A, you lose all of the changes you have made. The EMG1302-R10A

re-loads its default settings, and the password resets to 1234. You have to make all of your

changes again.