User's Guide

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Table Of Contents

Contents Overview
Table of Contents
Introduction
- 1.1 Overview
- 1.2 Applications
- 1.3 Ways to Manage the EMG1302-R10A
- 1.4 Good Habits for Managing the EMG1302-R10A
- 1.5 LEDs
- 1.6 The WPS Button
- 1.7 Wall Mounting
Introducing the Web Configurator
- 2.1 Overview
- 2.2 Login Accounts
- 2.3 Accessing the Web Configurator
- 2.4 Resetting the EMG1302-R10A
  - 2.4.1 Procedure to Use the RESET Button
Quick Start
- 3.1 Overview
- 3.2 Quick Start Setup
Monitor
- 4.1 Overview
- 4.2 What You Can Do
- 4.3 The Log Screen
  - 4.3.1 View Log
  - 4.3.2 Log Setting
- 4.4 DHCP Table
- 4.5 Packet Statistics
- 4.6 WLAN Station Status
Router Mode
- 5.1 Overview
- 5.2 Router Mode Status Screen
  - 5.2.1 Navigation Panel
Tutorials
- 6.1 Overview
- 6.2 Set Up a Wireless Network with WPS
  - 6.2.1 Push Button Configuration (PBC)
  - 6.2.2 PIN Configuration
- 6.3 Configure Wireless Security without WPS
  - 6.3.1 Configure Your Notebook
- 6.4 Using Multiple SSIDs on the EMG1302-R10A
  - 6.4.1 Configuring Security Settings of Multiple SSIDs
WAN
- 7.1 Overview
- 7.2 What You Can Do
- 7.3 What You Need To Know
  - 7.3.1 Configuring Your Internet Connection
  - 7.3.2 Multicast
- 7.4 Management WAN
  - 7.4.1 Add/Edit Internet Connection
  - 7.4.2 Bridge Encapsulation
- 7.5 Advanced WAN Screen
- 7.6 IPv6 Screen
Wireless LAN
- 8.1 Overview
- 8.2 What You Can Do
- 8.3 What You Should Know
- 8.4 General Wireless LAN Screen
- 8.5 Wireless Security
  - 8.5.1 No Security
  - 8.5.2 WPA2-PSK
- 8.6 More AP
  - 8.6.1 More AP Edit
- 8.7 MAC Filter
- 8.8 Wireless LAN Advanced Screen
- 8.9 Quality of Service (QoS) Screen
- 8.10 WPS Screen
- 8.11 WPS Station Screen
- 8.12 Scheduling Screen
- 8.13 WDS
LAN
- 9.1 Overview
- 9.2 What You Can Do
- 9.3 What You Need To Know
  - 9.3.1 IP Pool Setup
  - 9.3.2 LAN TCP/IP
- 9.4 LAN IP Screen
DHCP Server
- 10.1 Overview
- 10.2 What You Can Do
- 10.3 What You Need To Know
- 10.4 The DHCP General Screen
- 10.5 The DHCP Advanced Screen
- 10.6 The DHCP Client List Screen
Quality of Service (QoS)
- 11.1 Overview
  - 11.1.1 What You Can Do in the QoS Screens
  - 11.1.2 What You Need to Know About QoS
- 11.2 The Quality of Service General Screen
- 11.3 The Rule-based QoS Screen
  - 11.3.1 Adding a Rule
- 11.4 QoS Technical Reference
NAT
- 12.1 Overview
- 12.2 What You Can Do
- 12.3 What You Need To Know
- 12.4 The NAT General Screen
- 12.5 The NAT Port Forwarding Screen
- 12.6 The NAT Trigger Port Screen
- 12.7 The ALG Screen
DDNS
- 13.1 Overview
- 13.2 The DDNS General Screen
Routing
- 14.1 Overview
- 14.2 Static Route Screen
  - 14.2.1 Add/Edit Static Route Screen
- 14.3 The Dynamic Routing Screen
Interface Group
- 15.1 Overview
- 15.2 The Interface Group Screen
  - 15.2.1 Add Interface Group
Security
- 16.1 Overview
- 16.2 What You Can Do
- 16.3 What You Need To Know
- 16.4 The Firewall General Screen
- 16.5 The Firewall Services Screen
Content Filtering
- 17.1 Overview
- 17.2 What You Need To Know
- 17.3 Content Filter
IPv6 Firewall
- 18.1 Overview
- 18.2 The IPv6 Firewall Screen
Remote Management
- 19.1 Overview
- 19.2 What You Need to Know
  - 19.2.1 Remote Management and NAT
- 19.3 What You Can Do
- 19.4 The WWW Screen
- 19.5 The Telnet Screen
- 19.6 The SNMP Screen
- 19.7 The TR069 Screen
Universal Plug-and-Play (UPnP)
- 20.1 Overview
- 20.2 What You Need to Know
  - 20.2.1 NAT Traversal
  - 20.2.2 Cautions with UPnP
- 20.3 UPnP Screen
- 20.4 Technical Reference
  - 20.4.1 Using UPnP in Windows XP Example
  - 20.4.2 Web Configurator Easy Access
Maintenance
- 21.1 Overview
- 21.2 What You Can Do
- 21.3 General Screen
- 21.4 Account Screen
  - 21.4.1 Account Setup Screen
- 21.5 Time Setting Screen
- 21.6 Firmware Upgrade Screen
- 21.7 Configuration Backup/Restore Screen
- 21.8 Restart Screen
Troubleshooting
- 22.1 Overview
- 22.2 Power, Hardware Connections, and LEDs
- 22.3 EMG1302-R10A Access and Login
- 22.4 Internet Access
- 22.5 Resetting the EMG1302-R10A to Its Factory Defaults
- 22.6 Wireless Router/AP Troubleshooting
Customer Support
Pop-up Windows, JavaScript and Java Permissions
Wireless LANs
Common Services
Legal Information
Index

Chapter 22 Troubleshooting

EMG1302-R10A User’s Guide

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Make sure that you select the Enable URL Keyword Blocking check box in the Content Filtering

screen. Make sure that the keywords that you type are listed in the Keyword List.

I can access the Internet, but I cannot open my network folders.

Make sure your account has access rights to the folder you are trying to open.

I cannot access the Web Configurator after I switched to AP mode.

When you change from router mode to AP mode, your computer must have an IP address in the

range between “192.168.1.3” and “192.168.1.254”.

Refer to Appendix C on page 193 for instructions on how to change your computer’s IP address.

What factors may cause intermittent or unstabled wireless connection? How can I solve this

problem?

The following factors may cause interference:

• Obstacles: walls, ceilings, furniture, and so on.

• Building Materials: metal doors, aluminum studs.

• Electrical devices: microwaves, monitors, electric motors, cordless phones, and other wireless

devices.

To optimize the speed and quality of your wireless connection, you can:

• Move your wireless device closer to the AP if the signal strength is low.

• Reduce wireless interference that may be caused by other wireless networks or surrounding

wireless electronics such as cordless phones.

• Place the AP where there are minimum obstacles (such as walls and ceilings) between the AP and

the wireless client.

• Reduce the number of wireless clients connecting to the same AP simultaneously, or add

additional APs if necessary.

• Try closing some programs that use the Internet, especially peer-to-peer applications. If the

wireless client is sending or receiving a lot of information, it may have too many programs open

that use the Internet.

• Position the antenna for best reception. If the AP is placed on a table or floor, point the antenna

upwards. If the AP is placed at a high position, point the antenna downwards. Try pointing the

antenna in different directions and check which provides the strongest signal to the wireless

clients.