User's Manual

Chapter 27 Troubleshooting
EMG2926-Q10A User’s Guide
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• Try closing some programs that use the Internet, especially peer-to-peer applications. If the
wireless client is sending or receiving a lot of information, it may have too many programs open
that use the Internet.
• Position the antennas for best reception. If the AP is placed on a table or floor, point the antennas
upwards. If the AP is placed at a high position, point the antennas downwards. Try pointing the
antennas in different directions and check which provides the strongest signal to the wireless
clients.
27.7 USB Device Problems
I cannot access or see a USB device that is connected to the EMG2926-Q10A.
1 Disconnect the problematic USB device, then reconnect it to the EMG2926-Q10A.
2 Ensure that the USB device has power.
3 Check your cable connections.
4 Restart the EMG2926-Q10A by disconnecting the power and then reconnecting it.
5 If the USB device requires a special driver, install the driver from the installation disc that came
with the device. After driver installation, reconnect the USB device to the EMG2926-Q10A and try to
connect to it again with your computer.
6 If the problem persists, contact your vendor.
What kind of USB devices do the EMG2926-Q10A support?
1 It is strongly recommended to use version 2.0 or lower USB storage devices (such as memory
sticks, USB hard drives) and/or USB devices (such as USB printers). Other USB products are not
guaranteed to function properly with the EMG2926-Q10A.
27.8 ZyXEL Share Center Utility Problems
I cannot access or see a USB device that is connected to the EMG2926-Q10A.
1 Disconnect the problematic USB device, then reconnect it to the EMG2926-Q10A.
2 Ensure that the USB device in question has power.