X6004 IP PBX User’s Guide Version 1 9/2007 Edition 1 www.zyxel.
About This User's Guide About This User's Guide Intended Audience This manual is intended for people who want to configure the X6004 using the web configurator. You should have at least a basic knowledge of TCP/IP networking concepts and topology. Related Documentation • Quick Start Guide The Quick Start Guide is designed to help you get up and running right away. It contains information on setting up your hardware connections.
Document Conventions Document Conventions Warnings and Notes These are how warnings and notes are shown in this User’s Guide. 1 " Warnings tell you about things that could harm you or your device. Notes tell you other important information (for example, other things you may need to configure or helpful tips) or recommendations. Syntax Conventions • The X6004 may be referred to as the “X6004”, the “device” or the “system” in this User’s Guide.
Document Conventions Icons Used in Figures Figures in this User’s Guide may use the following generic icons. The X6004 icon is not an exact representation of your device.
Safety Warnings Safety Warnings 1 For your safety, be sure to read and follow all warning notices and instructions. • Do NOT use this product near water, for example, in a wet basement or near a swimming pool. • Do NOT expose your device to dampness, dust or corrosive liquids. • Do NOT store things on the device. • Do NOT install, use, or service this device during a thunderstorm. There is a remote risk of electric shock from lightning. • Connect ONLY suitable accessories to the device.
Safety Warnings This product is recyclable. Dispose of it properly.
Safety Warnings 8 X6004 User’s Guide
Contents Overview Contents Overview Introduction and Tutorials ..................................................................................................... 31 Getting to Know Your X6004 ..................................................................................................... 33 How It Works ............................................................................................................................ 37 Tutorials ............................................................
Contents Overview myZyXEL.com ......................................................................................................................... 259 Web Portal and IVR .............................................................................................................. 263 Web Portal ............................................................................................................................... 265 Interactive Voice Response (IVR) System ......................................
Table of Contents Table of Contents About This User's Guide .......................................................................................................... 3 Document Conventions............................................................................................................ 4 Safety Warnings........................................................................................................................ 6 Contents Overview .......................................................
Table of Contents 3.1.4 Auto Provisioning ...................................................................................................... 46 3.2 Making PSTN Calls ............................................................................................................. 49 3.2.1 Connecting to PSTN .................................................................................................. 49 3.2.2 Dialing Rule for PSTN ..........................................................................
Table of Contents 6.1 Network Deployment Overview ........................................................................................... 85 6.2 LAN Configuration .............................................................................................................. 86 6.3 WAN Configuration ............................................................................................................. 86 6.3.1 DNS Server Address Assignment ............................................................
Table of Contents 9.1.3 DSCP and Per-Hop Behavior ................................................................................... 108 9.2 QoS Settings ..................................................................................................................... 108 Chapter 10 Voice Mail............................................................................................................................... 111 10.1 Voice Mail Overview ........................................................
Table of Contents 14.3.1 Add Multiple SIP Peers ......................................................................................... 131 14.3.2 Add a SIP Extension ............................................................................................. 133 14.3.3 Configure SIP Extensions ..................................................................................... 134 14.3.4 SIP Extension Call Forward Screen ...................................................................... 135 14.3.
Table of Contents 18.3.1 Add/Edit FXO Trunk .............................................................................................. 165 18.3.2 Configure an FXO Trunk ....................................................................................... 165 18.3.3 Auto-Attendant for Incoming Calls ....................................................................... 166 18.4 SIP Trunk Configuration ..................................................................................................
Table of Contents 22.2 Emergency Call Overview .............................................................................................. 198 22.2.1 Emergency Call Configuration ............................................................................... 198 22.3 Conference Calling Overview ....................................................................................... 199 22.3.1 Conference Calling Configuration ..........................................................................
Table of Contents 26.1 System Log Overview .................................................................................................... 229 26.2 View Log .......................................................................................................................... 230 26.2.1 Filter Log Results ................................................................................................... 231 26.3 Log Setting ............................................................................
Table of Contents 31.1 myZyXEL.com Overview ................................................................................................ 259 31.1.1 Subscription Services Available on the X6004 ....................................................... 259 31.2 Registration ..................................................................................................................... 260 31.3 Service ......................................................................................................
Table of Contents Index.......................................................................................................................................
List of Figures List of Figures Figure 1 IP PBX Example ...................................................................................................................... 33 Figure 2 SIP Devices and the X6004 .................................................................................................... 34 Figure 3 Scalable Design ..................................................................................................................... 35 Figure 4 LEDs ................................
List of Figures Figure 39 Network Connection to ITSP .................................................................................................. 56 Figure 40 Configuration > PBX > Outbound Line Management > Outbound Line Group ...................... 56 Figure 41 Add SIP Trunk ........................................................................................................................ 57 Figure 42 Configuration > PBX > Outbound Line Management > Outbound Line Group ......................
List of Figures Figure 82 SIP Devices and the X6004 .................................................................................................. 95 Figure 83 Configuration > PBX > Server Configuration > SIP Server > Global Set ............................... 96 Figure 84 Configuration > PBX > Server Configuration > SIP Server > FXO ......................................... 97 Figure 85 Configuration > PBX > Server Configuration > SIP Server > FXS .........................................
List of Figures Figure 125 Add/Edit Page Group ......................................................................................................... 148 Figure 126 Add/Edit Hunt Group .......................................................................................................... 149 Figure 127 Paging Group Example ...................................................................................................... 151 Figure 128 Configuration > PBX > Extension Management > Ring Group .......
List of Figures Figure 167 LCR Components Example ............................................................................................... 186 Figure 168 Configuration > PBX > Outbound Line Management > LCR .............................................. 186 Figure 169 LCR Configuration .............................................................................................................. 187 Figure 170 LCR: Dial Condition ........................................................................
List of Figures Figure 210 Report > LOGS > CDR > CDR Query ................................................................................ 242 Figure 211 Report > LOGS > CDR > CDR Query > Report ................................................................. 244 Figure 212 Maintenance > Administrator Username/Password .......................................................... 245 Figure 213 Maintenance > Administrator List ..................................................................................
List of Tables List of Tables Table 1 LEDs ......................................................................................................................................... 36 Table 2 Tutorials Overview .................................................................................................................... 41 Table 3 Sample VoIP Account Information ............................................................................................ 56 Table 4 Your Information ...................
List of Tables Table 39 Authority Group Configuration .............................................................................................. 130 Table 40 Add Multiple SIP Extensions ................................................................................................. 131 Table 41 Add a SIP Extension ............................................................................................................. 133 Table 42 SIP Extension: Basic ...............................................
List of Tables Table 81 Configuration > PBX > Group Management > Advanced ..................................................... 196 Table 82 Call Services Summary ......................................................................................................... 197 Table 83 Emergency Call Configuration .............................................................................................. 198 Table 84 Conference Room List ........................................................................
List of Tables Table 124 Maintenance > License Control > Service .......................................................................... 261 Table 125 Maintenance > License Control > Service .......................................................................... 262 Table 126 Peer Info. ............................................................................................................................ 267 Table 127 Forward/Block .................................................................
P ART I Introduction and Tutorials Getting to Know Your X6004 (33) How It Works (37) Tutorials (41) Phone User Tutorial (65) 31
CHAPTER 1 Getting to Know Your X6004 This chapter introduces the main features and applications of the X6004. 1.1 Introduction An IP PBX is a telephone exchange device located at a company site which allows an organization to set up and control calls. IP stands for Internet Protocol, and PBX stands for Private Branch Exchange. A regular company telephone switchboard is an example of a PBX. The company’s telephones are connected to the IP PBX.
Chapter 1 Getting to Know Your X6004 1.1.1 Voice over Internet Protocol (VoIP) Implementation The X6004 uses SIP (Session Initiation Protocol) to communicate with other SIP devices. SIP is an internationally-recognized standard for implementing Voice over Internet Protocol (VoIP). The following figure shows SIP devices communicating with the X6004. A: IP Phones - Telephones that convert voice into IP packets and vice versa (for example ZyXEL’s V-500). B: Softphones - Software-based phones installed on PCs.
Chapter 1 Getting to Know Your X6004 • Import an LDAP-based (Lightweight Directory Access Protocol) contact list to serve as the phonebook for the IP phones on your network. • Set up the X6004 to send users email notifications or complete voice messages as attachments when they receive voicemail. 1.1.3 Scalable Design The X6004 can be used stand alone to provide intercom (calling by extension) and VoIP features in a small business environment.
Chapter 1 Getting to Know Your X6004 • Write down the administrator password and put it in a safe place. • Back up the configuration (and make sure you know how to restore it). Restoring an earlier working configuration may be useful if the device becomes unstable or even crashes. If you forget your password, you will have to reset the X6004 to its factory default settings. If you backed up an earlier configuration file, you would not have to totally re-configure the X6004.
CHAPTER 2 How It Works This chapter is an overview of different logical components and how they work together to route calls on the X6004. 2.1 Call Routing The two main functions of any IP-PBX are routing internal calls and handling calls to and from the outside world. The following sections explain how these functions are performed on the X6004. 2.1.1 Call Routing Terms The following are some terms related to ZyXEL’s IP-PBX implementation.
Chapter 2 How It Works • FXO (Foreign Exchange Office) Trunk - This type of outbound line group consists of telephone cables connected to ports on an FXO interface card on the X6004. The telephone cables lead to the PSTN (Public Switched Telephone Network), or in other words your traditional (non-VoIP) telephone company. FXO ports always point in the direction of the telephone services. The figure below shows the relationship between FXS and FXO ports.
Chapter 2 How It Works 2.2 Internal Call Routing Internal call routing refers to calls between extensions on the X6004. People simply dial the extension they want to call. The X6004 checks to see if the number dialed is an existing extension and forwards the call to that extension. The X6004 by default allows people with extensions from one authority group to call extensions in another authority group. You can, however, block calls between authority groups if your organization requires such a setting.
Chapter 2 How It Works Figure 8 Outbound Call Routing - Advanced Authority Group SALES Authority Group LCR - Local LCR - Long Distance Outbound Line Group LCR - Local R&D The configuration requirement for setting up outbound call routing are: 1 2 3 4 5 40 Create an authority group. Create extensions in the authority group. Create an outbound line group. Create LCRs and add outbound line groups to them. Associate LCRs to authority groups.
CHAPTER 3 Tutorials This chapter provides some examples of using the web configurator to set up and use the X6004. Specifically, the tutorials will show you how to set up the X6004 for a telephone network as shown in the following figure.
Chapter 3 Tutorials " This chapter assumes that you have already configured your network settings. See the Network Wizard section in the QSG or Chapter 6 on page 85 for more information. 3.1 Making Internal Calls This tutorial sets up the internal telephone extensions on your network. At the end of this tutorial you should be able to call between extensions. The next figure shows the telephone extensions (1001 - 1010) configured in this tutorial.
Chapter 3 Tutorials 2 Click the Add icon to open the following screen. Enter the name of the group (Basic in this example) and click Add. The Machine ID field is a name automatically assigned to the X6004. Figure 12 Add/Edit Authority Group 3 The new authority group displays in the following screen. Now you will add SIP extensions to the authority group. Click the new authority group’s Advanced icon. Figure 13 Configuration > PBX > Extension Management > Authority Group 4 The following screen displays.
Chapter 3 Tutorials Prefix value is 11 and the Postfix value is 99. The SIP username for extension 1001 is 1001 and the SIP password for this extension is 11100199. You do not need to configure the Prefix and Postfix values as long as the SIP password length is at least four digits long. Click Apply and wait for the X6004 to create the ten extensions. Figure 15 Add Multiple SIP Extensions 6 The SIP extensions display as shown here.
Chapter 3 Tutorials The extension number serves as the password the user uses to log into the X6004 to configure his extension’s call forwarding, call blocking, phonebook, voice mail, and other settings. See Chapter 32 on page 265 for more information. 8 If the IP phone is from ZyXEL and supports auto provisioning, use section Section 3.1.4 on page 46 to map the SIP extensions to your network’s SIP devices. 3.1.2 Connect IP Phones You can now set up your IP phones.
Chapter 3 Tutorials Figure 18 Example IP Phone SIP Registration Screen EXAMPLE Extension Number of IP Phone IP Address of the X6004 SIP Password (Prefix + Extension + Postfix) Complete the SIP registration for all the IP phones on your network. When all the phones are registered, you can make internal calls by dialing the extension number assigned to each phone. 3.1.
Chapter 3 Tutorials Figure 19 Auto Provisioning After you configure the SIP extensions (see Section 3.1.1 on page 42) and make your network connections (see Figure 17 on page 45), use the following directions to map each SIP extension to the appropriate SIP device. You need the MAC address of each SIP device (or the serial number if it is a softphone). 1 Click Configuration > PBX > Server Configuration > Auto Provision. Then click a SIP extension’s Edit icon.
Chapter 3 Tutorials Figure 21 Configuration > PBX > Server Configuration > Auto Provision > Edit 3 The serial number of the softphone that is to use the SIP extension displays in the summary screen. Figure 22 Configuration > PBX > Server Configuration > Auto Provision 4 Repeat these steps to map each SIP extension to a SIP device’s MAC address or serial number. 3.1.4.1 Configuring the IP Phones for Auto Provisioning Configure the ZyXEL IP phones to receive configuration information from the X6004.
Chapter 3 Tutorials 3.2 Making PSTN Calls The following section shows you how to make and receive calls via a connection to the PSTN. This example covers: • Connecting to PSTN - configuring the outbound line group (connection settings) from the FXO interface card to the PSTN. • Dialing Rule for PSTN - creating a rule which tells the X6004 when to use the PSTN connection when completing outbound calls.
Chapter 3 Tutorials Procedure: 1 In the web configurator, click Configuration > PBX > Outbound Line Management > Outbound Line Group to open the following screen. Figure 25 Configuration > PBX > Outbound Line Management > Outbound Line Group 2 Click the Add icon in the FXO Trunk section to open the following screen. Enter the name of the group (PSTN1 in this example) and click Apply. Note the Machine ID field (this is a name automatically assigned to the X6004).
Chapter 3 Tutorials 4 The following screen displays. Select the FXO interfaces that you want to add to this outbound line group and click the Right icon to move them to the Used Interface column. Click Apply when you are done. Figure 28 FXO Connection Configuration 5 The Outbound Line Group screen displays again. Click the Auto-Attendant icon. Auto-Attendant routes incoming calls (see Chapter 19 on page 175 for details).
Chapter 3 Tutorials 3.2.2 Dialing Rule for PSTN The following sections show you how to create outbound dialing rules (also referred to as Least Cost Routing or LCR). The LCRs determine which outside line the X6004 should use to complete outbound calls. In our example we want to use the PSTN1 outbound line group to complete local calls.
Chapter 3 Tutorials Figure 33 local_call LCR 3 The Dial Condition screen appears as shown. • Type 0 followed by a period (.) in the Dial Condition field. This means that this LCR will be used when callers dial any number that begins with a 0. The period (.) is a wildcard character, meaning anything can follow the zero. • Test the dial condition. In our example, we tested the number 05555555 to see if it matches our dial condition.
Chapter 3 Tutorials 3.2.3 LCR to Authority Group Assignment The Group Management screen allows you to give an authority group (and the extensions in that group) the right to use an LCR (outbound dial condition). In our example, we give the authority group Basic the right to call out using the LCR local_call. Procedure: 1 Click Configuration > PBX > Group Management to view the following screen.
Chapter 3 Tutorials Figure 37 Outbound Calls via PSTN Caller dials 05555555 The X6004 matches this number with the local_call LCR, applies the offset (strips off the 0) and routes the call to PSTN. The X6004 sends the call to 5555555. PSTN 5555555 FXO 1001 3.3 Making ITSP Calls The following section shows you how to make and receive calls via a connection to the PSTN. This example covers: • Connecting to ITSP - configuring the outbound line group (connection settings) from the X6004 to the ITSP.
Chapter 3 Tutorials Figure 39 Network Connection to ITSP ITSP DMZ 127.23.37.22 WAN The following table describes our sample account information as provided by the ITSP: Table 3 Sample VoIP Account Information INFO VALUES INFO VALUES SIP Number 5551122 SIP Service Domain 127.23.37.22 SIP Server Address 127.23.37.22 DTMF Mode SIP-INFO SIP Server Port 5060 SIP Username 5551122 Register Server Address 127.23.37.22 SIP Password 1234 Register Server Port 5060 Codecs supported G.726, G.
Chapter 3 Tutorials Figure 41 Add SIP Trunk 3 The new outbound line group displays in the following screen. Now you will configure the connection to your ITSP. Click the outbound line group’s Advanced icon. Figure 42 Configuration > PBX > Outbound Line Management > Outbound Line Group 4 The following screen displays. Fill in the fields with the information provided by your ITSP (in our example we use the sample information as shown in Table 3 on page 56). Click Apply when you are done.
Chapter 3 Tutorials Figure 43 SIP Connection Configuration 5 The Outbound Line Group screen displays again. Click the Auto-Attendant icon in the SIP Trunk section of the screen. Figure 44 Configuration > PBX > Outbound Line Management > Outbound Line Group 6 Make sure the Default AA option is selected (FAX is used to forward calls to a single extension, such as your FAX machine’s extension) and click Apply.
Chapter 3 Tutorials Figure 45 Confirm AA Setting 7 People from the outside world can now call the X6004 using the numbers provided by your ITSP. The Default AA prompts the callers to dial the extension they would like to reach. See Section 3.3.2 on page 59 for information on how to set up a dialing rule so that the extensions on your network can make calls via your ITSP. 3.3.2 Dialing Rule for ITSP In our example we want to use the ITSP1 outbound line group to complete long distance calls.
Chapter 3 Tutorials 2 Click the Edit icon in the long_distance_call section to open the following screen. Select the outbound line group from the pool column that you want to add to this LCR (in our example this is IPPBX_001:ITSP1 as configured in Section 3.3.1 on page 55), then click the Right icon to move it to the Selected column. Click Apply to save the outbound line group in the LCR and then click the Add icon to configure a dial condition.
Chapter 3 Tutorials Figure 49 Dial Condition for long_distance_call LCR 4 You are done configuring the LCR. However, before it can be used by any of the phones connected to the X6004, the LCR needs to be assigned to an appropriate authority group. 3.3.3 LCR to Authority Group Assignment The Group Management screen allows you to give an authority group (and the extensions in that group) the right to use an LCR (outbound dial condition).
Chapter 3 Tutorials Figure 51 LCR to Authority Group Assignment 3 You can now use the telephones that are part of the Basic authority group to make long distance calls using the ITSP connection. The following figure summarizes the outbound call process for this example. Figure 52 Outbound Calls via ITSP Caller dials 1212555555 The X6004 matches this number with the long_distance_call LCR, applies the offset (strips off the 1), adds the prefix 016 to the start of of the number and routes the call to ITSP.
Chapter 3 Tutorials Figure 53 Configuration > PBX > Server Configuration > SIP Server > Feature Code 3.4.2 Using the Voicemail Feature The voicemail feature code as assigned in Section 3.4.1 on page 62 is **. Users can dial ** followed by their extension number to access their voicemail. For example, a caller from extension 1001 can dial **1001 to access voicemail messages. Some IP phones allow you to configure automatic dialing of feature codes to perform common tasks.
Chapter 3 Tutorials 64 X6004 User’s Guide
CHAPTER 4 Phone User Tutorial 4.1 Using Your Web Portal Every phone user has a personal web portal on the X6004. You can log in and make changes to your account setup, and IP phone users also use the web phone. The web phone is just like the telephone you usually use to make calls from this extension; you can call all the same numbers in the same way. The following sections show examples of how to access the X6004’s web portal, configure your own personal settings, and use the web phone. 4.1.
Chapter 4 Phone User Tutorial " Don’t forget the “s” in “https://” - this “s” indicates a secure IP address, which means that communication between your computer and the X6004 (including your phone calls) cannot be intercepted by anyone else. The following screen displays. EX AM PL E Figure 56 Tutorial: Log In Enter your extension number (“1001”) in the Extension field, and enter your PIN code (“5678”) in the PIN Code field. Click Login. 4.1.
Chapter 4 Phone User Tutorial " The SIP Auth Password field does not display if you connect to the X6004 using a regular analog telephone system. EX AM PL E Figure 58 Tutorial: Changing Security Information • Enter the new SIP Auth Password in the field on the left, and enter it again in the field on the right. Click Apply. • Enter the new Web/IVR/VM PIN Code in the field on the left, and enter it again in the field on the right. Click Apply. 4.1.
Chapter 4 Phone User Tutorial EX AM PL E Figure 60 Tutorial: Configuring Call Settings The following table shows the example call setting information. You can also use this table to make a note of the call settings you want to configure, if you like.
Chapter 4 Phone User Tutorial In the Time field, use the drop-down lists to enter 09 : 00 ~ 17 : 30. 2 Do Not Disturb: Ensure that Disable is selected. You can turn this on later if you want. 3 White List: Click the White List button. In the screen that displays, enter each phone number in the Number field and click Add after each one. Click Apply when you are finished. EX AM PL E Figure 61 Tutorial: DND White List 4 Call Forwarding: Ensure that Blind Forward is set to Disable.
Chapter 4 Phone User Tutorial 6 Block Calls Without Caller ID: Ensure that Disable is selected. 7 Click Apply. Your call settings are successfully configured! 4.1.5 Setting Up Voicemail Next, you can set up your voicemail inbox to automatically send your received messages as audio files to your email inbox. It is recommended that you do this so that your voicemail inbox does not fill up (if it fills up, no new messages can be recorded). Click the Voice Mail tab at the top of the screen.
Chapter 4 Phone User Tutorial Figure 66 Tutorial: Web Phone Tab If a screen similar to the following displays, click Yes. Figure 67 Tutorial: Security Pop-Up The following screen displays. Figure 68 Tutorial: The Web Phone " Make sure you have a headset (or speakers and a microphone) connected to your computer, and that your soundcard is working correctly (try listening to an audio file or recording a voice note to check, if there is a problem).
Chapter 4 Phone User Tutorial The following table describes how to use the web phone to perform some basic phone functions. Table 7 Tutorial: Basic Web Phone Call Features 72 FEATURE PROCEDURE Dial a number Click each numeral using the mouse pointer. The number displays on the screen. Use the “Clear” ( ) button to delete a numeral.
P ART II Web Configurator & Network Setup The Web Configurator (75) Network Deployment (85) 73
CHAPTER 5 The Web Configurator This section introduces the configuration and functions of the web configurator. 5.1 Introduction The web configurator is an HTML-based management interface that allows easy X6004 setup and management via an Internet browser. Use Internet Explorer 6.0 and later or Netscape Navigator 7.0 and later versions. The recommended screen resolution is 1024 by 768 pixels. In order to use the web configurator you need to allow: • Web browser pop-up windows from your device.
Chapter 5 The Web Configurator Figure 69 Web Configurator: Login 4 A screen opens up prompting you to change the default user name and password. Change the default password, note it down and put it in a safe place. Click Apply to go to the status screen of the web configurator. " 76 The first time you log in to the X6004 a wizard guides you through initial network configuration. See the Quick Start Guide for an initial setup example.
Chapter 5 The Web Configurator 5.3 The System Screen The System screen is the first screen that displays when you access the web configurator. The following figure shows the navigating components of the web configurator screen. Figure 70 Web Configurator Home Screen (System) A B C D A - The navigation buttons link you to configuration menus of the X6004, the quick keys allow you to view built-in help files, access the wizard, view the about screen and logout.
Chapter 5 The Web Configurator 5.3.1 The Navigation Panel Go to individual feature configuration screens via the navigation buttons. The following table shows you the submenus (navigation panels) associated with each navigation button. Table 8 Navigation Buttons Sub-links Overview CONFIGURATION MONITOR REPORT MAINTENANCE The following table describes the links in the navigation panels.
Chapter 5 The Web Configurator Table 9 Navigation Panel Links (continued) LINK DESCRIPTION Intranet Use this screen to specify IP subnets for which the X6004 routes IP phones to a ZyStack member. Status Use this screen to check the status of peer X6004s. Monitor System Information Status Observation These screens allow you to view the status of your X6004 or if you set up a ZyStack you can view the status of all the participating X6004s.
Chapter 5 The Web Configurator Figure 71 Dashboard Each field is described in the following table. Table 10 Dashboard LABEL DESCRIPTION Refresh Interval Select how often you want to update the information in the Dashboard screen and click Refresh Now to apply your setting. You can also click Refresh Now to update the screen immediately. System Information 80 # This field displays the index number of the X6004.
Chapter 5 The Web Configurator Table 10 Dashboard (continued) LABEL DESCRIPTION Status This field displays: On - If the X6004 is powered on. Off - If this X6004 is not receiving power. Backup By Displays the IP address of the X6004 that serves as the backup IPPBX for this X6004 (only applicable in a ZyStack configuration). F/W Version This field displays the firmware version currently installed on the X6004. Hardware Information # This field displays the index number of the X6004.
Chapter 5 The Web Configurator Table 10 Dashboard (continued) LABEL DESCRIPTION # This field displays the index number of the X6004. If you have a ZyStack configured then this screen displays information about all the X6004 in the ZyStack. File System These fields display the current utilization of the available memory on the X6004. They are divided into the following categories: • Flash - This field displays the percentage of the total built in memory currently being used up on the X6004.
Chapter 5 The Web Configurator Table 11 Icon Explanation Table (continued) ICON NAME DESCRIPTION or Left Use this icon to move selected items from right to left in a screen. or Right Use this icon to move selected items from left to right in a screen. 5.7 Resetting the X6004 If you forget the administrator password, you will need to reset the X6004 back to the factory defaults. Use the RESET button on the front panel of the X6004 to reset the X6004 back to factory defaults.
Chapter 5 The Web Configurator Figure 73 Web Configurator: Logout Link 5.10 Help The web configurator’s online help has descriptions of individual screens and some supplementary information. Click the Help ( that screen.
CHAPTER 6 Network Deployment This chapter shows you how to deploy the X6004 on your network. 6.1 Network Deployment Overview The following diagram shows a sample network deployment of the X6004. The WAN port is connected to a DMZ interface on the default gateway router. The X6004 uses the WAN interface to connect to a SIP server at the ITSP. SIP IP devices use the WAN IP address of the X6004 to connect to it. On the LAN, SIP IP phones use the LAN IP address of the X6004 to connect to it.
Chapter 6 Network Deployment 6.2 LAN Configuration Use this screen to set up the LAN IP address of the X6004. To access this screen, click Configuration > Network > LAN. Figure 75 Configuration > Network > LAN Each field is described in the following table. Table 12 Configuration > Network > LAN LABEL DESCRIPTION LAN Ethernet TCP/IP Settings The IP address you configured here is the SIP server IP address that the IP phones on your LAN connect to.
Chapter 6 Network Deployment Figure 76 Configuration > Network > WAN Each field is described in the following table. Table 13 Configuration > Network > WAN LABEL DESCRIPTION WAN Ethernet TCP/IP Settings Get automatically from ISP Select this if your ISP did not assign you a static IP address. Click Renew to send a request to the DHCP server for a new IP address. Static IP (Default) Select this if your ISP or network administrator assigned you a static IP address.
Chapter 6 Network Deployment 6.4.1 DYNDNS Wildcard Enabling the wildcard feature for your host causes *.yourhost.dyndns.org to be aliased to the same IP address as yourhost.dyndns.org. This feature is useful if you want to be able to use, for example, www.yourhost.dyndns.org and still reach your hostname. If you have a private WAN IP address, then you cannot use Dynamic DNS. 6.4.2 DDNS Configuration Use this screen to configure your Dynamic DNS settings.
Chapter 6 Network Deployment 6.5 NTP (Network Time Protocol) Configuration Use this screen to configure time settings on the X6004. To access this screen, click Configuration > Network > NTP. Figure 78 Configuration > Network > NTP Each field is described in the following table. Table 15 Configuration > Network > NTP LABEL DESCRIPTION Current Time and Date This section displays the current date and time.
Chapter 6 Network Deployment Table 15 Configuration > Network > NTP LABEL DESCRIPTION End Date Enter which hour on which day of which week of which month daylight-savings time ends. Offset Enter the amount of time (in hours) by which to adjust the time during daylight saving period. Apply Click this to save your changes. Reset Click this to set every field in this screen to its last-saved value. 6.6 Static Route Overview In a subnetted LAN environment the X6004 is typically connected to a router.
Chapter 6 Network Deployment The following table describes the labels in this screen. Table 16 Configuration > Network > Static Route LABEL DESCRIPTION Delete Select this checkbox and click Delete to remove this static route from the X6004. Destination Network This parameter specifies the IP network address of the final destination. Routing is always based on network number. Subnet Mask This is the subnet mask of the static route. Gateway IP This is the IP address of the gateway.
Chapter 6 Network Deployment 92 X6004 User’s Guide
P ART III IP PBX SIP Server (95) Auto Provision (103) QoS (107) Voice Mail (111) Phonebook (113) DSP Management (119) Office Hours (123) Authority Group (125) Ring Group (145) Pickup Group (155) Call Access Code (159) Outbound Line Group (163) Auto-Attendant (175) LCR (185) Group Management (191) Call Services (197) ZyStack (207) 93
CHAPTER 7 SIP Server This chapter shows you how to set up your SIP server settings on the X6004. It also covers parameters for FXO/FXS channels, call blocking settings and feature codes. 7.1 SIP Server Overview The following diagram shows SIP devices communicating with the X6004. In SIP some devices act as clients and others as servers. For example, in the figure below, devices A-D act as clients and must register with the X6004 before they are able to make calls via the X6004.
Chapter 7 SIP Server 7.2 SIP Server Global Settings Use this screen to set up the SIP server settings on the X6004. SIP clients, such as the IP phones on your network, must enter this information when registering with the X6004. To access this screen, click Configuration > PBX > Server Configuration > SIP Server. Figure 83 Configuration > PBX > Server Configuration > SIP Server > Global Set Each field is described in the following table.
Chapter 7 SIP Server Table 18 Configuration > PBX > Server Configuration > SIP Server > Global Set LABEL DESCRIPTION Apply Click this to save your changes. Reset Click this to set every field in this screen to its last-saved value. 7.3 FXO Channel An FXO channel is a connection from the X6004 to a traditional PBX (for example a PSTN connection) via one of the FXO ports installed on the X6004.
Chapter 7 SIP Server Table 19 Configuration > PBX > Server Configuration > SIP Server > FXO LABEL DESCRIPTION Listening Volume Select the volume level transmitted by the X6004 to the phones on your network for calls via the FXO lines. -6 is the quietest, and 6 is the loudest. Busy Detect The X6004 listens for a tone to detect if an FXO line has been hung up. This tone differs by region and it may also differ slightly between carriers.
Chapter 7 SIP Server Table 20 Configuration > PBX > Server Configuration > SIP Server > FXS LABEL DESCRIPTION Speaking Volume Select the volume level transmitted by the X6004 from the analog phones connected to the X6004. -6 is the quietest, and 6 is the loudest. Listening Volume Select the volume level sent by the X6004 to the analog phones connected to the X6004. -6 is the quietest, and 6 is the loudest.
Chapter 7 SIP Server You can also use the letters N, Z and X to represent numbers you want to block. The letter “N” represents any digit from 0-9, Z any digit from 1-9 and X any digit from 2-9. For example, enter 023NNNNNN to block any 9 digit number that starts with 023 from calling the extensions configured on the X6004. Furthermore, you can use the period (.) as a wildcard, to block any numbers that begin with a pattern of digits you specify. For example, enter 555.
Chapter 7 SIP Server Figure 88 Configuration > PBX > Server Configuration > SIP Server > Feature Code The following table describes the labels in this screen. Table 23 Configuration > PBX > Server Configuration > SIP Server > Feature Code LABEL DESCRIPTION Feature code setting The codes you enter are dialed by individuals to manage the features listed below for their extension. Black List On Enter the code used to enable call blocking for numbers on the personal blacklist of an extension.
Chapter 7 SIP Server Table 23 Configuration > PBX > Server Configuration > SIP Server > Feature Code 102 LABEL DESCRIPTION Direct Pickup Enter the code used to pick up calls for your extension from a different extension. DND On Enter the code used to turn the Do Not Disturb feature on for this extension. DND Off Enter the code used to turn the Do Not Disturb feature off for this extension. DND IVR Enter the code used to edit Do Not Disturb settings at an extension.
CHAPTER 8 Auto Provision This chapter shows you how to set up auto provisioning for the SIP clients of the X6004. 8.1 Auto Provisioning Overview Auto provisioning allows administrators to configure VoIP related settings on ZyXEL’s SIP clients from a central location. You can set up and maintain a configuration file associated with a SIP extension on the X6004. Auto provisioning has the VoIP devices periodically download the configuration file from the X6004.
Chapter 8 Auto Provision for auto provisioning with the X6004. See the documentation that came with your ZyXEL device for information on how to do this. 8.1.2 How Auto Provisioning Works When a ZyXEL device is configured for auto provisioning, it attempts to find an auto provisioning server on its network. ZyXEL devices use Simple Service Discovery Protocol (SSDP) to find the IP address of an auto provisioning server (for example the X6004). This process is referred to as auto discovery.
Chapter 8 Auto Provision Each field is described in the following table. Table 24 Configuration > PBX > Server Configuration > Auto Provision LABEL DESCRIPTION Configuration Phone Numbers This field displays the extension number configured on the X6004. MAC Address This field displays the MAC address of the ZyXEL device specified to receive configuration settings from the X6004. This field is blank for extensions assigned to software based IP phones. Serial No.
Chapter 8 Auto Provision Table 25 Configuration > PBX > Server Configuration > Auto Provision > Edit LABEL DESCRIPTION Auto Provision Active Choose On, if you want to activate auto provisioning for this extension or choose Off if you want to deactivate auto provisioning for this extension. Auto Provision Interval Time Specify the amount of time in seconds that the X6004 waits between sending configuration settings to the ZyXEL device.
CHAPTER 9 QoS This chapter shows you how to configure Quality of Service (QoS) settings on the X6004. 9.1 QoS Overview Quality of Service (QoS) refers to both a network's ability to deliver data with minimum delay, and the networking methods used to control the use of bandwidth. Without QoS, all traffic data is equally likely to be dropped when the network is congested. This can cause a reduction in network performance and make the network inadequate for time-critical applications such as VoIP.
Chapter 9 QoS " It is recommended to use the Minimize Delay class for VoIP traffic. 9.1.2 DiffServ DiffServ (Differentiated Services) is a class of service (CoS) model that marks packets (based on the application types and traffic flow) so that they receive specific per-hop treatment at DiffServ-compliant network devices along their route. Packets are marked with DiffServ Code Points (DSCPs) indicating the level of service desired.
Chapter 9 QoS Figure 92 Configuration > PBX > Server Configuration > QoS Each field is described in the following table. Table 26 Configuration > PBX > Server Configuration > QoS LABEL DESCRIPTION QoS Select the QoS method you want to use to mark outgoing frames on the X6004. You can choose: • TOS and then select one of the four classes of service supported on the X6004: minimize delay, maximize throughput, maximize reliability or minimize cost.
Chapter 9 QoS 110 X6004 User’s Guide
CHAPTER 10 Voice Mail This chapter shows you how to set up auto provisioning for the SIP clients of the X6004. 10.1 Voice Mail Overview Voice mail messages on the X6004 are stored on the built-in flash memory of the X6004. To ensure that one user does not utilize a disproportionate amount of voice mail capacity, you can limit the voice mail resources on a per user basis.
Chapter 10 Voice Mail Figure 93 Configuration > PBX > Server Configuration > Voice Mail Each field is described in the following table. Table 27 Configuration > PBX > Server Configuration > Voice Mail LABEL DESCRIPTION Voice Mail Management 112 Per call Max Length Specify the maximum number of seconds for each voice mail message. This value can be from 1 to 90 seconds. Per user Max Usage Specify the maximum number of seconds for all voice mail messages for each extension.
CHAPTER 11 Phonebook This chapter shows you how to set up a phonebook for the X6004. 11.1 Phonebook Overview There are two ways to set up a phone book on the X6004. You can create an LDAP (Lightweight Directory Access Protocol) phonebook, which imports entries from an LDAP directory on your network. You can also create local phonebook entries via the web configurator of the X6004.
Chapter 11 Phonebook 11.1.2 Local Phonebook The local phonebook on the X6004 can be created by adding phonebook entries via the web configurator. You can also export the local phonebook into a text file. The text file can be edited and imported back to the X6004 via the web configurator. 11.2 Phonebook Configuration Screen Use this screen to set up a connection to an LDAP server on the X6004 and to either import or export your local phonebook.
Chapter 11 Phonebook Table 28 Configuration > PBX > Server Configuration > Phonebook LABEL DESCRIPTION Export phonebook file Click Export to save your local phonebook to your local computer or another location on your network. A screen appears prompting you for a location to download your phonebook file. Import phonebook file Type the path to or click Browse and locate the text file containing a local phonebook. Then click Import to upload the phonebook file to the X6004.
Chapter 11 Phonebook Figure 96 Configuration > PBX > Server Configuration > Phonebook > LDAP Phonebook Each field is described in the following table. Table 29 Configuration > PBX > Server Configuration > Phonebook > LDAP Phonebook LABEL DESCRIPTION name Specify the field name in the LDAP database that you want to map the name field of the LDAP phonebook to. e-mail Specify the field name in the LDAP database that you want to map the e-mail field of the LDAP phonebook to.
Chapter 11 Phonebook 11.3.1 Local Phonebook Screen Use this screen to set up the local phonebook settings on the X6004. To access this screen, click Configuration > PBX > Server Configuration > Phonebook. Figure 97 Configuration > PBX > Server Configuration > Phonebook > Local Phonebook Each field is described in the following table.
Chapter 11 Phonebook Figure 98 Local Phonebook Add/Edit Screen Each field is described in the following table. Table 31 Local Phonebook Add/Edit Screen LABEL DESCRIPTION New/Edit PBX Phonebook Use these fields to add (or edit) local phonebook entries. Note: You must fill in the name field in order to save this local phonebook entry. All the other fields can be left blank. 118 name Type a name value for this local phonebook entry. This field is limited to 20 alphanumeric (a-z, A-Z, 0-9) characters.
CHAPTER 12 DSP Management This chapter shows you how to install additional Digital Signal Processing (DSP) modules in the X6004 and how to manage the DSP resources on the X6004. 12.1 DSP Overview The X6004 uses Digital Signal Processing (DSP) modules to convert analog audio to digital signals, and vice versa. DSP modules are classified by the number of channels they are capable of processing.
Chapter 12 DSP Management Figure 99 Installing a DSP module 12.1.2 Removing a DSP Module Take the following steps to remove a DSP module from the X6004. 1 Ensure the power is off and all cables are disconnected. Lay the X6004 upside down on a flat, dry surface. The DSP hatch is located on the base of the X6004. 2 Unscrew and remove the DSP hatch retaining screw. 3 Remove the DSP hatch cover. 4 Gently press the retaining arms away from the module, as shown in the figure.
Chapter 12 DSP Management • A typical conversation uses two channels. • A conference call uses one channel per participant. • Unassigned DSP channels are shared between conference calls and SIP connections. 12.2.1 DSP Management Screen Use this screen to manage the DSP channels available on the X6004. To access this screen, click Configuration > PBX > Server Configuration > DSP Management.
Chapter 12 DSP Management 122 X6004 User’s Guide
CHAPTER 13 Office Hours This chapter shows you how to set the office hours for the X6004. 13.1 Office Hours Overview The office hours you specify on the X6004 are used by the auto-attendant feature to determine how the X6004 handles incoming calls. For example, when calls come into your organization during office hours you may want to allow them to enter any extension they wish to call.
Chapter 13 Office Hours Table 33 Configuration > PBX > Server Configuration > Office Hour 124 LABEL DESCRIPTION Time Specify the time range during the working days that you want the X6004 to treat as working hours. Apply Click Apply to save your changes. Default Click this button to set every field in this screen to factory default configuration.
CHAPTER 14 Authority Group This chapter shows you how to create and manage SIP and FXS extensions on the X6004. 14.1 Extension Management Overview The X6004 allows you to manage individual SIP and FXS extensions. Before extensions can be created, you need to create at least one authority group on the X6004. See the How It Works chapter on page 37 for an overall explanation of authority groups and extensions. This chapter focuses on how to create authority groups on the X6004.
Chapter 14 Authority Group 14.1.1 Voice Codecs A codec (coder/decoder) codes analog voice signals into digital signals and decodes the digital signals back into voice signals. The following table describes the codecs supported on the X6004 Table 34 Voice Codecs Supported CODEC DESCRIPTION G.711 This is a Pulse Code Modulation (PCM) waveform codec. PCM measures analog signal amplitudes at regular time intervals (sampling) and converts them into digital bits (quantization).
Chapter 14 Authority Group 14.1.2 Video Codecs Video codecs are used by video phones to compress the amount of information sent between two devices. Video codecs encode video signals into digital signals and decode the digital signals back into video signals. The X6004 does not perform any video coding, it does support the passthrough of the following video codecs. Table 35 Voice Codecs Supported CODEC DESCRIPTION H.261 This is an ITU (International Telecommunication Union) video coding standard. H.
Chapter 14 Authority Group Table 36 Configuration > PBX > Extension Management > Authority Group LABEL DESCRIPTION Description This field displays the description for this authority group. Add, Advanced, Edit, Delete Click: • Add - to create a new authority group. • Advanced - to configure authority group settings. • Edit - to change the name or description of the authority group. • Delete - to remove this authority group from the X6004. 14.2.
Chapter 14 Authority Group " Only the Add Authority Group screen is shown. In the Edit Authority Group screen, not all of the fields are available. Figure 105 Add/Edit Authority Group Each field is described in the following table. Table 38 Add/Edit Authority Group LABEL DESCRIPTION Machine ID This field is only available when adding a new authority group. If you have configured ZyStack, select the X6004 on which you want to create this authority group.
Chapter 14 Authority Group Figure 106 Authority Group Configuration Each field is described in the following table. Table 39 Authority Group Configuration LABEL DESCRIPTION Peer List 130 Group Name This field displays the name of the authority group you are configuring. Description This field displays the description given to the authority group you are configuring. Add SIP Peers Click Add SIP Peers if you want to configure multiple extensions for IP phones connected to the X6004.
Chapter 14 Authority Group 14.3 Extension Features You can configure the following features on a per extension basis: • Call Forwarding - set up call forwarding rules for the individual extension based on the following criteria: • Your extension is busy. • You turn on DND (Do Not Disturb). You can set up a list of telephone numbers, referred to as the White List that ignore DND. • Unconditionally, forwards all calls to a specific extension or your voice mail. • There is no answer at your extension.
Chapter 14 Authority Group Table 40 Add Multiple SIP Extensions 132 LABEL DESCRIPTION Start Number Type the first extension number for this range of extensions. Extensions can be from 1 to 20 digits long. Step/Interval Type the value of the increment, which the X6004 uses to create this range of extensions. Amount Type the number of extensions you want to create. The number of extensions you can create is limited by the subscription service registered on the X6004 (see Section 26.6 on page 233.
Chapter 14 Authority Group Table 40 Add Multiple SIP Extensions LABEL DESCRIPTION Apply Click Apply to save your changes. Cancel Click Cancel to go back to Authority Group configuration page without saving your changes. 14.3.2 Add a SIP Extension Use this screen to add a SIP extension to an authority group on the X6004. To access this screen, click the Add icon in the Authority Group configuration screen. Figure 108 Add a SIP Extension Each field is described in the following table.
Chapter 14 Authority Group Table 41 Add a SIP Extension LABEL DESCRIPTION Apply Click Apply to save your changes. Cancel Click Cancel to go back to the previous screen without saving your changes. 14.3.3 Configure SIP Extensions After you create SIP extensions you can click on the Edit button in the Authority Group configuration screen to configure further settings. The Basic screen for a SIP extension appears as shown. Figure 109 SIP Extension: Basic Each field is described in the following table.
Chapter 14 Authority Group Table 42 SIP Extension: Basic LABEL DESCRIPTION Last Name Type the last name of the person this SIP extension is assigned to. This field can be left blank. Description Type a brief description for this SIP extension. This field can be left blank. Apply Click Apply to save your changes. Back to Peer List Click Back to Peer List to go back to Authority Group configuration page without saving your changes. 14.3.
Chapter 14 Authority Group Each field is described in the following table. Table 43 SIP Extension: Call Forward 136 LABEL DESCRIPTION Call Forward Setting Use this section to configure call forwarding settings for your extension. Office Hours The X6004 has separate rules for call forwarding during office hours then after office hours. The settings you configure specify the office hours for this extension and affect call forwarding during those office hours.
Chapter 14 Authority Group 14.3.5 DND White List Use this screen to edit the DND White List for your extension. This is a list of extensions that the X6004 will forward calls from even if you have DND enabled. To access this screen, click the DND White List button in the Call Forward screen. Figure 111 DND White List Each field is described in the following table. Table 44 DND White List LABEL DESCRIPTION Number Enter the telephone number you want to allow to call you even if you DND turned on.
Chapter 14 Authority Group Each field is described in the following table. Table 45 Find Me List LABEL DESCRIPTION Number Enter the telephone extension you want the X6004 to forward calls to when you do not pick up a call. Click Add and the number you entered displays in the field below. The Priority Highlight an existing Find Me List extension and use the up arrow to move it up in the list or use the down arrow to move it down in the list.
Chapter 14 Authority Group 14.3.8 Voice Mail Settings Use this screen to set up a voice mail settings for this extension. To access this screen, click the Voice Mail tab in any of the SIP extension configuration screens. Figure 114 SIP Extension: Voice Mail Each field is described in the following table. Table 47 SIP Extension: Voice Mail LABEL DESCRIPTION Voice Mail Setting Received E-mail Address Specify the e-mail address you want to forward your voice message notifications to.
Chapter 14 Authority Group Figure 115 SIP Extension: Advanced Screen Each field is described in the following table. Table 48 SIP Extension: Advanced Screen LABEL DESCRIPTION Codec Setting Select the type of voice coder/decoder (codec) that you want this extension to use when communicating with the X6004. See Section 14.1.1 on page 126 for more information on voice codecs. The following codecs (shown in highest quality to lowest quality order) are supported by the X6004: information on voice codecs.
Chapter 14 Authority Group Table 48 SIP Extension: Advanced Screen LABEL DESCRIPTION DTMF Mode Control how the X6004 handles the tones that the IP phone using this extension makes when you push its buttons. One use of the tones is to distinguish between numbers when trying to dial a PSTN phone number. You should use the same mode as your VoIP service provider. The choices are: • rfc2833 - Follow the RFC 2833 standard and send the DTMF tones in RTP packets.
Chapter 14 Authority Group Table 49 Add an FXS Extension LABEL DESCRIPTION Description Type a brief description for this FXS extension. This field can be left blank. Apply Click Apply to save your changes. Cancel Click Cancel to go back to Authority Group configuration page without saving your changes. 14.3.
Chapter 14 Authority Group Table 50 FXS Extension: Basic LABEL DESCRIPTION Apply Click Apply to save your changes. Back to Peer List Click Back to Peer List to go back to Authority Group configuration page without saving your changes. 14.3.12 FXS Extension Call Forward Screen Use this screen to set up call forwarding and call blocking rules for your extension. To access this screen, click the Call Forward tab in any of the FXS extension configuration screens.
Chapter 14 Authority Group Figure 119 FXS Extension: Voice Mail The fields in this screen are the same as the fields for SIP extension voice mail screen. Refer to Table 47 on page 139 for detailed field descriptions. 14.3.14 FXS Extension Advanced Screen Check the Group Pickup box in this screen if you want to enable the group pickup feature for this extension. If this extension is added to a pickup group, then this phone can be used to pick up calls to any extension that is part of a pickup group.
CHAPTER 15 Ring Group This chapter shows you how to create and manage ring groups on the X6004. 15.1 Ring Group Overview Ring groups on the X6004 refer to grouping sets of extensions for: • Paging - the caller can simply dial a number configured for a group of extensions. The telephones with the extensions in the group automatically pick up. It is similar to creating an automatic conference call. • Hunting - the caller can simply dial a number to reach a group of extensions.
Chapter 15 Ring Group Table 51 Configuration > PBX > Extension Management > Ring Group LABEL DESCRIPTION Description This field displays the description of the ring group. Add, Advanced, Edit, Delete Click: • Add - to create a new ring group. • Advanced - to configure the settings of a ring group. • Edit - to change the description of a ring group. • Delete - remove an existing ring group. 15.2.1 Create a New Ring Group Use this screen to create a new ring group.
Chapter 15 Ring Group Figure 123 Configuration > PBX > Extension Management > Ring Group > Edit Each field is described in the following table. Table 53 Configuration > PBX > Extension Management > Ring Group > Edit LABEL DESCRIPTION Ring Group Edit Group Name This field displays the name of this ring group. Description Type the description for this ring group. You can use alpha-numeric characters and spaces are allowed. Apply Click this to save your changes.
Chapter 15 Ring Group Table 54 Configuration > PBX > Extension Management > Ring Group > Advanced LABEL DESCRIPTION Type This field displays “page”. Description This field displays the description for this page group. Add, Edit, Delete Click: • Add - to create a new page group. • Edit - to configure the settings of a page group. • Delete - remove an existing page group. Hunt Use this section to manage hunt groups. Delete Check the Delete box(es) and click Delete to remove hunt groups.
Chapter 15 Ring Group Table 55 Add/Edit Page Group LABEL DESCRIPTION Max Paging Time Type the maximum number of seconds that a person can page a group of extensions. Description Type a description for this page group. Extensions Move the extensions you want to be in this page group to the Selected Member column by highlighting them in the Peer Pool column and clicking the Right icon.
Chapter 15 Ring Group Table 56 Add/Edit Hunt Group LABEL DESCRIPTION Ring Algorithm Select the method for the X6004 to decide the ring order of extensions in this hunt group. • Ring All - ring all extensions at the same time until one answers. • Round Robin - take turns ringing each available (not engaged) extension in the hunt group. Start with the first extension (top in the Selected Member column) in this group. • Least Recent - ring the extension which was least recently called in this group.
Chapter 15 Ring Group Figure 127 Paging Group Example X6004 calls extensions 1001, 1002 and 1003. 1001 1004 1007 1002 1005 1008 1003 1006 1009 1010 Dials 888 and enters 444 at the prompt. Procedure: 1 In the web configurator, click Configuration > PBX > Extension Management > Ring Group to open the following screen. Figure 128 Configuration > PBX > Extension Management > Ring Group 2 Click the Add icon to open the following screen.
Chapter 15 Ring Group Figure 131 Ring Group for Marketing 5 The Page screen opens up. Type 888 in the Entry Number field, 444 in the Pincode field and 300 in the Max Paging Time field (this last entry keeps the paging time to a maximum of five minutes). Next, highlight the extensions you want to belong to the Marketing page group one at a time and use the Right icon to move them to the Selected Member column. Click Apply when you are done.
Chapter 15 Ring Group Figure 133 Configuration > PBX > Group Management 7 Select the Marketing check box in the Advanced Setting column and click Apply. Figure 134 Page Group to Authority Group Assignment Callers from extensions in the Basic authority group can now dial 888, enter the PIN code 444 and page the Marketing page group.
Chapter 15 Ring Group 154 X6004 User’s Guide
CHAPTER 16 Pickup Group This chapter shows you how to configure and manage pickup groups on the X6004. 16.1 Pickup Group Overview The X6004 allows you to organize sets of extensions into pickup groups. All telephone users with extensions in the same pickup group can answer incoming calls for any member of that group. For example, you may want to configure a pickup group for your sales department.
Chapter 16 Pickup Group 16.1.1 Pickup Group Settings Use this screen to manage pickup groups on the X6004. To access this screen, click Configuration > PBX > Extension Management > Pickup Group. Figure 136 Configuration > PBX > Extension Management > Pickup Group Each field is described in the following table. Table 57 Configuration > PBX > Extension Management > Pickup Group LABEL DESCRIPTION Delete Check the Delete box and click Delete to remove this pickup group from the X6004.
Chapter 16 Pickup Group Each field is described in the following table. Table 58 Configuration > PBX > Extension Management > Pickup Group: Add/Edit LABEL DESCRIPTION Pickup Group Machine ID Select the X6004 on which you want to configure this pickup group. This field is read-only when editing an existing pickup group. Group name Type a name for this pickup group. Use alpha-numeric characters and spaces are not allowed. This field is read-only when editing an existing pickup group.
Chapter 16 Pickup Group 158 X6004 User’s Guide
CHAPTER 17 Call Access Code This chapter shows you how to configure a call access code for authority groups and how to set a maximum length for extensions. 17.1 Call Access Code The call access code allows you to use the outbound dialing rules assigned to your authority group from extensions that do not have the same outbound dialing rules assigned to them. For example, you belong to authority group A and you can make both local and long distance calls from your extension.
Chapter 17 Call Access Code 17.1.1 Set Call Access Code Screen Use this screen to edit or create an access code on the X6004. To access this screen, click the Edit or Add icons in the Call Access Code screen. Figure 139 Configuration > PBX > Extension Management > Call Access Code: Edit/Add Each field is described in the following table.
Chapter 17 Call Access Code Each field is described in the following table. Table 61 Configuration > PBX > Extension Management > Call Access Code > Internal Extension Length LABEL DESCRIPTION Internal Extension Length Specify the range of the length of telephone numbers that are treated by the X6004 as extension to extension calls. Apply Click this to save your changes.
Chapter 17 Call Access Code 162 X6004 User’s Guide
CHAPTER 18 Outbound Line Group This chapter shows you how to manage outside lines on the X6004. 18.1 Outbound Line Group Overview The following diagram shows the X6004 connected to three possible types of outside connections: • FXO Trunk (A): shows the X6004 connected to the PSTN (Public Switched Telephone Network) via an FXO port on the X6004. You can also use the FXO ports to connect to a traditional PBX, if your organization has one.
Chapter 18 Outbound Line Group 18.2 Outbound Line Group Screen Use this screen to manage the outside lines on the X6004. To access this screen, click Configuration > PBX > Outbound Line Management > Outbound Line Group. Figure 142 Configuration > PBX > Outbound Line Management > Outbound Group Each field is described in the following table.
Chapter 18 Outbound Line Group 18.3.1 Add/Edit FXO Trunk The screens for editing or adding FXO trunks on the X6004 contain the same fields. Only the screen used to add FXO trunks is shown below. Click the Add (or Edit) icon in the FXO Trunk section of the Outbound Line Group configuration screen to view the screen as shown. Figure 143 Add/Edit FXO Interface Each field is described in the following table.
Chapter 18 Outbound Line Group Each field is described in the following table. Table 64 Configure an FXO Interface LABEL DESCRIPTION Available Interface This column displays the FXO ports available on the X6004. Highlight one of the FXO ports and click the Right icon if you want to add it to this outbound line group. Used Interface This column displays the FXO ports currently configured for this outbound line group.
Chapter 18 Outbound Line Group 18.4.1 Add/Edit SIP Trunk The screens for editing or adding SIP trunks on the X6004 contain the same fields. Only the screen used to add SIP trunks is shown below. Click the Add (or Edit) icon in the SIP Trunk section of the Outbound Line Group configuration screen to view the screen as shown. Figure 146 Add/Edit SIP Trunk Each field is described in the following table.
Chapter 18 Outbound Line Group Figure 147 Configure a SIP Trunk Each field is described in the following table. Table 67 Configure a SIP Trunk LABEL DESCRIPTION SIP Setting 168 Number Enter the SIP number associated with the SIP account for this SIP trunk. In the full SIP URI, this is the part before the @ symbol. You can use up to 127 printable ASCII characters. SIP Local Port Enter the X6004’s listening port number, if your VoIP service provider gave you one. Otherwise, keep the default value.
Chapter 18 Outbound Line Group Table 67 Configure a SIP Trunk LABEL DESCRIPTION DTMF Mode Control how the X6004 handles the tones that the IP phones on your network make when they push their buttons. One use of the tones is to distinguish between numbers when trying to dial a PSTN phone number. You should use the same mode as your VoIP service provider. The choices are: • rfc2833 - Follow the RFC 2833 standard and send the DTMF tones in RTP packets.
Chapter 18 Outbound Line Group 18.5 Auto-Attendant for SIP Trunks Use this screen to select which auto-attendant should be used with this outbound line group. See Chapter 19 on page 175 for information on configuring auto-attendant. You can also configure your DID (Direct Inward Dialing) settings. Click the Auto-Attendant icon in the in the SIP Trunk section of the Outbound Group configuration screen to view the screen as shown. Figure 148 AA for SIP Trunks Each field is described in the following table.
Chapter 18 Outbound Line Group Figure 149 DID Mapping Setting Each field is described in the following table. Table 69 DID Mapping Setting LABEL DESCRIPTION Partial Mapping Select Enable to have the X6004 inspect either the first or the last digits of incoming telephone numbers and to check them against the extensions configured on the X6004. Select Disable to have the X6004 inspect the entire telephone number of incoming calls against the extensions configured on the X6004.
Chapter 18 Outbound Line Group Each field is described in the following table. Table 70 Add/Edit Trusted Peer LABEL DESCRIPTION Machine ID Select the ID of the X6004 on which you want to configure the trusted peer. This is an internal name (not configurable) of the X6004. Only one choice is shown if you have not configured ZyStack. This field is not available when editing a Trusted Peer configuration. Group Name Type the name of this trusted peer connection.
Chapter 18 Outbound Line Group Table 71 Trusted Peer Configuration LABEL DESCRIPTION DTMF Mode Control how the X6004 handles the tones that the IP phones on your network make when they push their buttons. One use of the tones is to distinguish between numbers when trying to dial a PSTN phone number. You should use the same mode as your trusted peer. The choices are: • rfc2833 - Follow the RFC 2833 standard and send the DTMF tones in RTP packets. • inband - Send the DTMF tones in the voice data stream.
Chapter 18 Outbound Line Group 174 X6004 User’s Guide
CHAPTER 19 Auto-Attendant This chapter shows you how to configure auto-attendant on the X6004. 19.1 Auto-Attendant Overview An auto-attendant is software which acts as an automatic switchboard operator. autoattendants help route incoming calls to their proper extension. An auto-attendant is assigned to each outbound line group and it services incoming calls on those lines.
Chapter 19 Auto-Attendant Figure 153 Auto-Attendant Default Structure 1001 1002 1003 Incoming Call 1004 Menu1 1005 1006 1007 1008 1009 You can configure a more complex auto-attendant structure to fit your organization’s needs. An auto-attendant can contain several more complex menus that can guide an incoming call to a specific extension or a group of extensions.
Chapter 19 Auto-Attendant The caller dials the number specified in the prompt to navigate through the auto-attendant’s menus. When configuring auto-attendant, you must choose a number that the caller should dial and an associated function for that option. The following example shows the options you can assign when the caller dials 1 as he or she moves through your customized auto-attendant. Figure 155 Auto-Attendant Menus A B Menu-1 1 A Menu-2 B 1 C C Menu-3 .......
Chapter 19 Auto-Attendant Figure 156 Sound Recorder 2 Record your audio file. When you are ready to record, press the Record button (A). When you are finished recording, press the Stop button (B). Press the Play button (C) to review your recording. Figure 157 Recording Audio C B A 3 Save your audio file. In Sound Recorder, press File > Save As. Type a name for the audio file in the File name: field and then click Change to make sure that the file is saved in correct format.
Chapter 19 Auto-Attendant Figure 159 Audio File Settings 5 Confirm your settings. Specify a location for the audio file by browsing to a suitable location on your file system. Click Save when you are finished. Figure 160 Confirm File Settings 19.4 Auto-Attendant Management Use this screen to view, add, edit or delete auto-attendants from the X6004. To access this screen, click Configuration > PBX > Outbound Line Management > Auto-Attendant.
Chapter 19 Auto-Attendant Table 72 Configuration > PBX > Outbound Line Management > Auto-Attendant LABEL DESCRIPTION Description This field displays the description for an Auto-Attendant. Add, Advanced, Edit, Delete Click: • Add - to create a new Auto-Attendant. • Advanced - to configure an Auto-Attendant. • Edit - to change the name or description of an Auto-Attendant. • Delete - remove an existing Auto-Attendant. 19.4.1 Add/Edit Auto-Attendant Use this screen to add or edit an auto-attendant.
Chapter 19 Auto-Attendant " Only the screen for the initial auto-attendant menu is shown. In the sub menu screens, some of the fields are not available. Figure 163 Auto-Attendant Menu Settings Each field is described in the following table. Table 74 Auto-Attendant Menu Settings LABEL DESCRIPTION Auto-Attendant (Office Hour) [Auto-Attendant Name] This field identifies which auto-attendant settings you are configuring.
Chapter 19 Auto-Attendant Table 74 Auto-Attendant Menu Settings (continued) LABEL DESCRIPTION Extension This field displays either the extension that this call is forwarded to or it displays Next Menu, if the action for this auto-attendant option is to Forward to next menu. Click Next Menu to configure the settings for a sub menu. Add/Edit/Delete Click: • Add to create a new option for this auto-attendant menu. • Edit to change the settings for an auto-attendant option.
Chapter 19 Auto-Attendant Table 75 Add/Edit Auto-Attendant Option LABEL DESCRIPTION Extension Specify the extension you want to forward this call to. This field is only applicable, if you select Forward to an extension in the Action field. Apply Click this to save your changes. Cancel Click this to go back to the previous screen without saving your changes. 19.4.4 Auto-Attendant Night Service Settings Use this screen to configure Night Service settings for this auto-attendant.
Chapter 19 Auto-Attendant Each field is described in the following table. Table 76 Auto-Attendant Menu Settings - Night Service LABEL DESCRIPTION Auto-Attendant (Night Service) [Auto-Attendant Name] This field identifies which auto-attendant settings you are configuring. Night Service Choose Enable to specify that you want to have separate setting for this autoattendant during the Night Service hours. See Chapter 13 on page 123 for more information on office hours.
CHAPTER 20 LCR This chapter shows you how to configure dialing rules, also referred to as LCR (Least Cost Routing) on the X6004. 20.1 LCR Overview LCRs are made up of two components. The first part of an LCR is a set of 1 or more outbound line groups (see Chapter 18 on page 163). The second part of an LCR is a dial condition, or a pattern of digits that distinguish each individual LCR. LCRs are used to give calling rights to authority groups, trusted SIP peers as well as outbound line groups.
Chapter 20 LCR When an LCR contains more than one outbound line group, as in the LCR1 example, the administrator can prioritize the outbound line groups in the LCR. When a call is made using an LCR with multiple outbound line groups, the X6004 tries to use the higher priority outbound line group first and, if the line is not available, then it tries a lower priority outbound line group. The following figure shows a possible assignment of LCRs to authority groups.
Chapter 20 LCR Table 77 Configuration > PBX > Outbound Line Management > LCR LABEL DESCRIPTION Description This text describes the LCR. Add/Edit/Delete Click Add to create a new LCR. Click Edit to change the settings of an existing LCR. Click Delete to remove an existing LCR. 20.2.1 LCR Configuration Use this screen to choose the outbound line groups and create dialing conditions for an LCR.
Chapter 20 LCR Each field is described in the following table. Table 78 LCR Configuration LABEL DESCRIPTION LCR Data LCR Name Type a short name to identify this outbound dialing rule (LCR). You can use letters “a-z”, “A-Z”, numbers “0-9” and the underscore “_” character. Spaces are not allowed. Description Type a short description for this outbound dialing rule (LCR). You can use printable ASCII characters; spaces are allowed.
Chapter 20 LCR " When creating a new LCR, you must first configure the LCR Data portion of the LCR configuration screen and press Apply before you can add a dial condition. Figure 170 LCR: Dial Condition Each field is described in the following table. Table 79 LCR: Dial Condition LABEL DESCRIPTION Dial Condition LCR Name This field displays the name of the outbound dialing rule that this dialing condition applies to. Dial Condition Create the criteria for using this outbound dialing rule.
Chapter 20 LCR Table 79 LCR: Dial Condition 190 LABEL DESCRIPTION Channel This column identifies the outbound line groups for this outbound dialing rule (LCR). Offset Specify how many initial digits of the dialed number should not be included in the number going out of the X6004. Length Specify whether the number dialed should be limited in length. If you set a limit, the numbers which extend beyond the limit will be cut off by the IPPBX.
CHAPTER 21 Group Management This chapter shows you how to manage authority groups and outbound line groups on the X6004. 21.1 Group Management Overview Group management allows you to control the types of calls made via the X6004. You can manage the types of calls extensions within authority groups can make, as well as the types of calls that callers from outside your organization can complete via the X6004.
Chapter 21 Group Management • LCRs (LCR is the outbound dialing rule) - When you create links from an authority group to an LCR, you allow the extensions in that authority group to make outbound calls via the outbound line groups configured in the LCR.
Chapter 21 Group Management 21.1.2 Managing Outbound Line Groups Outbound line groups include SIP Trunks, FXO Trunks and Trusted Peers as defined in Chapter 18 on page 163. For management purposes the X6004 grants rights to calls coming in via these channels based on the outbound line group they are part of.
Chapter 21 Group Management • LCRs (LCR is the outbound dialing rule) - When you create links from an outbound line group to an LCR, you allow incoming calls from that outbound line group to make outbound calls via the outbound line groups configured in the LCR. For example, someone calling from outside your organization can use the X6004 to forward their call to another outside line. In the following example, outbound line group TrustedPeer is associated with LCR1.
Chapter 21 Group Management 21.2 Group Management Screen Use this screen to view and manage the associations for the authority and outbound line groups configured on the X6004. To access this screen, click Configuration > PBX > Group Management. Figure 177 Configuration > PBX > Group Management Each field is described in the following table.
Chapter 21 Group Management Figure 178 Configuration > PBX > Group Management > Advanced Each field is described in the following table. Table 81 Configuration > PBX > Group Management > Advanced 196 LABEL DESCRIPTION Accessible Group List The table below shows which links you can create from the group (authority group or outbound line group) identified in the Group Name field above the table.
CHAPTER 22 Call Services This chapter shows you how to configure and use call services on the X6004. 22.1 Call Services Overview The following table summarizes call services available on the X6004: Table 82 Call Services Summary FEATURE DESCRIPTION Call Emergency Configure emergency numbers which the X6004 treats with the highest priority. Even if all outbound lines from the X6004 are busy, the X6004 will drop an existing FXO channel and allow an emergency call to complete. See Section 22.
Chapter 22 Call Services 22.2 Emergency Call Overview The X6004 allows you to specify and give higher priority to emergency calls to the outside world. You can configure a list of emergency phone numbers, for example police or fire department, on the X6004. The X6004 recognizes when an emergency number is dialed and tries to send the call to the configured destination number. The X6004 tries to use FXO trunks for emergency calls.
Chapter 22 Call Services Table 83 Emergency Call Configuration (continued) LABEL DESCRIPTION Edit Highlight an outside channel and click the edit icon to add a prefix which should be appended to emergency calls when using this outside line. The prefix is what allows callers to simply dial the well known emergency number for their region. For example, in the United States the emergency number is 911, so you want users to simply dial 911 in case of an emergency.
Chapter 22 Call Services Callers within your organization simply call the conference room number to join the conference call. Callers from the outside dial the conference room number after they are prompted by auto-attendant to dial the extension they wish to call. 22.3.1 Conference Calling Configuration Use this screen to manage conference calling on the X6004. Click Configuration > PBX > Call Settings > Meet-me Conference to view the following screen.
Chapter 22 Call Services 22.3.2 Conference Calling Edit and Add Use this screen to configure a new conference room. Click the Add icon to see the screen as shown. " The screen for editing an existing conference room has the same fields as the screen shown below. You can access the Conference Room Edit screen by clicking the Edit icon in the Conference Room List screen. Figure 181 Conference Room Add The following table describes the labels in this screen.
Chapter 22 Call Services 22.4 Music on Hold Overview The X6004 allows you to specify a music file to play when callers are placed on hold. This lets the callers know that they are still connected. Use the following guidelines for the music file: Table 86 Music on Hold File Guidelines SPECIFICATION DESCRIPTION Format The music file must be a G.711 format audio file (*.wav), µ-law. Size The music file should be less than 100 Kb in size. The X6004 will play the file in a loop. 22.4.
Chapter 22 Call Services Figure 183 Distinctive Ring The following table describes the labels in this screen. Table 88 Distinctive Ring LABEL DESCRIPTION Active Select this to activate the distinctive ring feature. Ring Tone Select a ring tone and press Playback to listen to the ring tone on the computer that you are configuring the X6004. Internal Call Select the ring tone for internal calls (calls from one extension to another extension on the X6004).
Chapter 22 Call Services Table 89 Auto Callback (continued) LABEL DESCRIPTION Apply Click this to save your changes. Reset Click this to set every field in this screen to its last-saved value. 22.7 Call Parking Overview Call parking is similar to placing a call on hold. The difference is that you can pick the call up again from another telephone extension in your organization. The X6004 allows you to configure an extension for a call parking lot.
Chapter 22 Call Services Table 90 Call Parking Progression CALLER A X6004 CALLER B 6. Caller B walks to another extension and reconnects to the call with A by dialing # followed by the parking slot number. Conversation between caller A and B continues 22.7.1 Call Parking Configuration Use this screen to configure call parking on the X6004. Click Configuration > PBX > Call Settings > Call Park to view the Call Parking screen.
Chapter 22 Call Services 206 X6004 User’s Guide
CHAPTER 23 ZyStack This chapter shows you how to combine two or more X6004s to expand your IP PBX capabilities and utilize a failsafe mechanism in case of a breakdown. 23.1 ZyStack Overview A ZyStack is the aggregation of multiple X6004s under a single management IP address. A ZyStack provides two major advantages. Firstly, it allows you to pool the resources of individual X6004s. Secondly, it provides a failsafe mechanism in case of a breakdown of one of the X6004s in a ZyStack.
Chapter 23 ZyStack Figure 187 ZyStack - Active Mode Master No. 5 No. 2 No. 4 No. 3 When one of the X6004 fails, then its backup X6004 services the SIP clients that used to connect to the X6004. The backup can not, however, recreate extensions created for the analog phones on the X6004 that is down, nor can it recreate the outside lines via the FXO ports. FXS and FXO links are physical connections to an X6004 and can’t be duplicated by a backup X6004.
Chapter 23 ZyStack 23.2 ZyStack Setting Use this screen to view and manage your ZyStack settings. Click Configuration > ZyStack > Settings in the navigation panel to view the screen as shown. Figure 189 Configuration > ZyStack > Setting The following table describes the labels in this screen. Table 92 ZyStack > Setting LABEL DESCRIPTION Machine ID This field displays the system name of the X6004. The system name is automatically assigned to the X6004 based on when it was added to the ZyStack.
Chapter 23 ZyStack The following table describes the labels in this screen. Table 93 ZyStack Add LABEL DESCRIPTION ZyStack Add Use this section to add an additional member to your ZyStack. Serial Type the serial number of the X6004 you want to add to the ZyStack. You can get the serial number by clicking on the edit icon in the Configuration > ZyStack > Setting screen of an X6004 that is not part of a ZyStack. Description Type a description for this ZyStack member.
Chapter 23 ZyStack Table 94 ZyStack Edit (continued) LABEL DESCRIPTION WAN IP This field displays the WAN IP address of the X6004. LAN IP This field displays the LAN IP address of the X6004. Z_Interface This field displays the interface (LAN or WAN) which the X6004s use to form the ZyStack. This interface is the same for all X6004 in the ZyStack. Type This field displays whether the X6004 is a Master or a Slave member of the ZyStack.
Chapter 23 ZyStack The following example shows an example where your IP phones are located in different subnets on your network. The X6004s are still on the same subnet (Subnet 1). IP phones in Subnet 2 and Subnet 3 are both SIP clients of X6004 A. In this example, Subnet 3 has been configured as a local subnet. When a X6004 A receives a call from a phone on Subnet 3 that is directed to a SIP client of X6004 B, it is then able to redirect the call directly to X6004 B.
Chapter 23 ZyStack Table 95 ZyStack Intranet (continued) LABEL DESCRIPTION Intranet This field displays the intranet configured for this ZyStack. It is displayed in CIDR (Classless Inter-Domain Routing) format. The CIDR format is displayed as follows: “IP address/number of matching initial bits in the IP address”. For example, 192.168.1.0/24 indicates the range of IP addresses 192.168.1.0 - 192.168.1.255 with the subnet mask 255.255.255.0.
Chapter 23 ZyStack Figure 196 ZyStack Status The following table describes the labels in this screen. Table 97 ZyStack Status 214 LABEL DESCRIPTION ZyStack Status List This table displays the X6004s participating in the ZyStack and their current status. Machine ID This field displays the system name of the X6004. The system name is automatically assigned to the X6004 based on when it was added to the ZyStack. IPPBX_01 is always the master followed by slaves IPPBX_02, IPPBX_03 and so on.
Chapter 23 ZyStack Table 97 ZyStack Status (continued) LABEL DESCRIPTION Fail Reason This field displays the reason for not being able to add an X6004 to the ZyStack. The field displays: • Timeout - if the master X6004 was unable to establish a connection with the X6004 that wanted to join the ZyStack. • Wrong Master - if the X6004 is already a member of another ZyStack. • Wrong Slave - if an incorrect serial number was entered when adding this X6004 to the ZyStack.
Chapter 23 ZyStack 216 X6004 User’s Guide
P ART IV Monitor, Log & Maintenance System Information (219) Status Observation (223) System Log (229) Call Detail Record (CDR) (239) Maintenance (245) Diagnostics (249) System File Maintenance (253) myZyXEL.
CHAPTER 24 System Information This chapter shows you how to view system information via the Monitor page. 24.1 System Information Overview The System Information screen allows you to view essential information about the X6004. Click Monitor > System Information in the web configurator to view the screen as shown. Figure 197 Monitor > System Information Each field is described in the following table.
Chapter 24 System Information Table 98 Monitor > System Information (continued) LABEL DESCRIPTION IP Address These two fields display the IP addresses of the of the WAN and LAN interfaces on the X6004. ZyStack This field displays: Master - if the X6004 is the master for all of the X6004s in a ZyStack. This field also displays Master if this X6004 is set up as a stand alone IP PBX. Slave - if this X6004 is a slave in a ZyStack. Status This field displays: On - If the X6004 is powered on.
Chapter 24 System Information Table 98 Monitor > System Information (continued) LABEL DESCRIPTION # This field displays the index number of the X6004. If you have a ZyStack configured then this screen displays information about all the X6004 in the ZyStack. File System These fields display the current utilization of the available memory on the X6004.
Chapter 24 System Information 222 X6004 User’s Guide
CHAPTER 25 Status Observation This chapter shows you how to view detail status information about SIP and FXS extensions as well as the FXO and SIP trunks configured on the X6004. 25.1 SIP Peer Status Use the SIP Peer screen to view status information about the SIP extensions configured on the X6004. Click Monitor > Status Observation > SIP Peer in the web configurator to view the screen as shown.
Chapter 25 Status Observation Each field is described in the following table. Table 99 Monitor > Status Observation > SIP Peer LABEL DESCRIPTION Query Use this section to specify your query criteria. You can select an attribute-value pair for your search. You can choose to query by: • Machine ID - choose the X6004 (if you have a ZyStack configured) for which you want to view status details of SIP extensions.
Chapter 25 Status Observation Figure 199 Monitor > Status Observation > FXS Peer Each field is described in the following table. Table 100 Monitor > Status Observation > FXS Peer LABEL DESCRIPTION Query Use this section to specify your query criteria. You can select an attribute, value pair for your search. You can choose to query by: • Machine ID - choose the X6004 (if you have a ZyStack configured) for which you want to view status details of FXS extensions.
Chapter 25 Status Observation Figure 200 Monitor > Status Observation > FXO Trunk Each field is described in the following table. Table 101 Monitor > Status Observation > FXO Trunk LABEL DESCRIPTION Query Use this section to specify your query criteria. You can select an attribute, value pair for your search. You can choose to query by: • Machine ID - choose the X6004 (if you have a ZyStack configured) for which you want to view status details of FXO connections.
Chapter 25 Status Observation Figure 201 Monitor > Status Observation > SIP Trunk Each field is described in the following table. Table 102 Monitor > Status Observation > SIP Trunk LABEL DESCRIPTION Query Use this section to specify your query criteria. You can select an attribute, value pair for your search. You can choose to query by: • Machine ID - choose the X6004 (if you have a ZyStack configured) for which you want to view status details of SIP trunks.
Chapter 25 Status Observation 228 X6004 User’s Guide
CHAPTER 26 System Log This chapter contains information about configuring log settings and viewing the X6004’s logs. 26.1 System Log Overview The X6004 monitors different aspects of its operations and can be configured to record events based on the source of the event. The following are sources of events for which the X6004 can create logs: • IPPBX - activities related to the PBX functions of the X6004.
Chapter 26 System Log Table 103 Log Severity (continued) SEVERITY LEVEL DESCRIPTION ALERT SENT? INFO Information logs are created when normal events occur. For example, a successful creation of a SIP extension. NO DEBUG Debugging logs are used by service and development engineers to monitor the operations of the X6004. It is recommended not to turn these logs on unless instructed by support technicians. NO 26.
Chapter 26 System Log Table 104 Report > LOGS > System Log > View Log (continued) LABEL DESCRIPTION Left / Right Click the Left button to view the previous log page or click the Right button to view the next log page. # This field displays a sequential number of the log. Time This field displays the time the log was recorded. See Section 6.5 on page 89 to configure the X6004’s time and date. Message This field states the reason for the log.
Chapter 26 System Log 26.3 Log Setting The log setting screen lets you view the settings configured for the internal system log and the remote syslog servers. Use this screen to access the configuration pages for internal and external log servers. Click Report > Logs > System Log > Log Setting to view the screen as shown next. Figure 204 Report > LOGS > System Log > Log Setting Each field is described in the following table.
Chapter 26 System Log 26.3.1 Active Log Summary The Active Log Summary screen allows you to view and edit the categories the X6004 logs in the internal and external log servers. Click the Active Log Summary button in the Report > LOGS > System Log > Log Setting screen to view the screen as shown next. Figure 205 Report > LOGS > System Log > Log Setting > Active Log Summary Each field is described in the following table.
Chapter 26 System Log Table 107 Report > LOGS > System Log > Log Setting > Active Log Summary LABEL DESCRIPTION Apply Click this to save your changes and to apply them to the X6004. Cancel Click Cancel to go back to the Log Setting screen without saving your changes. 26.3.2 System Log Configuration To change your X6004’s log settings, click the edit icon of the System Log entry in the Report > LOGS > System Log > Log Setting screen. The screen appears as shown.
Chapter 26 System Log Each field is described in the following table. Table 108 Report > LOGS > System Log > Log Setting > Edit Internal Log LABEL DESCRIPTION E-mail Server 1/2 You can configure a single e-mail address or two e-mail addresses for sending your logs to. Active Select this to activate sending logs to this E-Mail server. Mail Server Enter the server name or the IP address of the mail server for the e-mail addresses specified below.
Chapter 26 System Log Table 108 Report > LOGS > System Log > Log Setting > Edit Internal Log LABEL DESCRIPTION System Log Select whether you want to enable logging and the types of logs to record for each source of logs as described in the Log Category field. The choices are: • Disable All Logs - Do not log any events. • Enable Normal Logs - Log all events excluding debug events. Debug logs are used by service technicians and development engineers. • Enable All Logs - Log all events.
Chapter 26 System Log Each field is described in the following table. Table 109 Report > LOGS > System Log > Log Setting > Edit Remote Log LABEL DESCRIPTION Log Settings for Remote Server Active Click Active to enable syslog logging. Server Address Enter the server name or IP address of the syslog server that will log the selected categories of logs. Log Facility Select a location from the drop down list box. The log facility allows you to log the messages to different files in the syslog server.
Chapter 26 System Log 238 X6004 User’s Guide
CHAPTER 27 Call Detail Record (CDR) This chapter shows you how to collect and manage Call Detail Records (CDRs) on the X6004. 27.1 CDR Overview Call Detail Records (CDRs) are telephone records containing details such as the time of call, duration of call, source telephone number and so on. The X6004 has a built in CDR database that automatically stores calls made to or from its extensions. You can search the CDR database to find out details about the calls made within your organization.
Chapter 27 Call Detail Record (CDR) 27.2 CDR Management Screen Use this screen to set up an external server to collect CDR information. You can also configure an administrator e-mail address to send alerts and CDR files for later viewing. Click Report > LOGS > CDR > Management to view the screen as shown next. Figure 208 Report > LOGS > CDR > Management Each field is described in the following table.
Chapter 27 Call Detail Record (CDR) Table 110 Report > LOGS > CDR > Management LABEL DESCRIPTION Server Type the IP address or the domain name of the server to which you want to send your CDR files. Then type the port number on which the remote server receives records of telephone calls from the X6004. Username Type the username of the account set up on a remote server to which you want to send your CDR files.
Chapter 27 Call Detail Record (CDR) Table 111 Report > LOGS > CDR > Backup List LABEL DESCRIPTION Forward Check the boxes next to the files you want to forward to the administrator email address and click the Forward button. The files you forward to an administrator are deleted from the X6004. Delete If you no longer want to store a CDR file on the X6004 then check the boxes next to the files you want to delete from the X6004 and click the Delete button.
Chapter 27 Call Detail Record (CDR) Table 112 Report > LOGS > CDR > CDR Query (continued) LABEL DESCRIPTION Direction Specify the types of calls you want to view based on the source and destination of the calls. You can choose one or more of the available source - destination combinations: • extension / extension - to view internal calls; those made from one extension to another extension on the X6004.
Chapter 27 Call Detail Record (CDR) Table 112 Report > LOGS > CDR > CDR Query (continued) LABEL DESCRIPTION Setting Show Items Use this section to specify which details you want to display in the CDR report for each telephone call record displayed. You can choose to display the following details: • Call Date - The date and time the call took place (start time). • Called Number - The telephone number of a callee. • Dst.
CHAPTER 28 Maintenance This chapter shows you how to create and manage administrator accounts on the X6004. 28.1 Administrator Accounts The X6004 has a default administrator account, named “admin”. You can also configure up to four additional accounts with different privilege levels on the X6004. The X6004 supports the following types of accounts: • Full admin - This account can perform all configuration changes. • Debug admin - This account has the same privilege level as the full admin account.
Chapter 28 Maintenance Each field is described in the following table. Table 114 Maintenance > Administrator Username/Password LABEL DESCRIPTION Old Password Type the existing password for the currently logged in administrator account. Username Type the new username of the currently logged in administrator account. You can use up to 25 alphanumeric characters. Spaces are not allowed and the first character must be a letter.
Chapter 28 Maintenance Table 115 Maintenance > Administrator List LABEL DESCRIPTION Rank This field displays the rank of an administrator account on the X6004. This field displays: • Full admin - if this account is allowed to perform all configuration changes on the X6004. • Debug admin - If this account is allowed to perform all configuration changes on the X6004. This type of account is reserved for use by service technicians.
Chapter 28 Maintenance Table 116 Maintenance > Administrator List > Add LABEL DESCRIPTION Apply Click this to save your changes. Cancel Click this to return to the previous screen without saving your changes. 28.3.2 Edit an Administrator Account Use this screen to change the password, description or rank of an existing administrator account. To access this screen, click Maintenance > Administrator List > Edit.
CHAPTER 29 Diagnostics This chapter shows you how to collect diagnostic information and capture network traffic for analysis from the X6004. 29.1 Diagnostics Overview The X6004 comes with advanced diagnostic tools to help a service technician troubleshoot problems or simply to ensure that everything is running smoothly on the X6004. This section describes how to collect the information from the X6004 and gives a brief description on the information you collect.
Chapter 29 Diagnostics Figure 216 Maintenance > Administration > Diagnostic > Information Collect Each field is described in the following table. Table 118 Maintenance > Administration > Diagnostic > Information Collect LABEL DESCRIPTION Machine ID If you have more than one X6004 configured in a ZyStack, select the one from which you want to collect information. Collect Now Click Collect Now to capture the configuration details of the X6004.
Chapter 29 Diagnostics Figure 217 Maintenance > Administration > Diagnostic > Packet Capture Each field is described in the following table. Table 119 Maintenance > Administration > Diagnostic > Packet Capture LABEL DESCRIPTION Machine ID If you have more than one X6004 configured in a ZyStack, select the one from which you want to collect information. Interface Choose the interface for which you want to log network traffic.
Chapter 29 Diagnostics Table 119 Maintenance > Administration > Diagnostic > Packet Capture LABEL DESCRIPTION Capture Now Click Capture Now to start collecting network traffic information from the X6004. Note: It may take several minutes to perform the data collection. Do not try to browse to other screens while the capture is in progress. 252 Filename This field displays the name of the .cap file which holds the packet capture data. The file naming convention is: X6004-YYYYMMDD.
CHAPTER 30 System File Maintenance This chapter shows you how to upload new firmware and manage the configuration file on the X6004. 30.1 Configuration File Maintenance The X6004 allows you to save a configuration file to your local computer. You should create a backup file of your configuration when you have configured all your settings and the X6004 is functioning properly. Restore the configuration if you are experiencing problems with the X6004.
Chapter 30 System File Maintenance Figure 218 Maintenance > Backup & Restore Each field is described in the following table. Table 120 Maintenance > Backup & Restore LABEL DESCRIPTION Backup Configuration Backup Click this to save the X6004’s current configuration to a file on your computer. Once your device is configured and functioning properly, it is highly recommended that you back up your configuration file before making configuration changes.
Chapter 30 System File Maintenance 30.2 Firmware Upgrade Screen The X6004 accepts two kinds of firmware files. The first type of file has a “.bin” extension. This type of file contains instructions on how the device drivers interact with the main processing unit of the X6004. In other words, when you upload a new “.bin” file you might not see any changes in the GUI of the X6004, but you may experience improved performance. The second type of file has a “.rom” extension.
Chapter 30 System File Maintenance Table 121 Maintenance > Firmware Upgrade LABEL DESCRIPTION Browse... Click this to find the .bin or .rom file you want to upload. Upload Click this to begin uploading the selected file. This may take several minutes. Note: Do not turn off the device while firmware upload is in progress! 30.3 FTP Command Line This section shows some examples of uploading files to the X6004 using FTP commands. First, understand the filename conventions. 30.3.
Chapter 30 System File Maintenance This is a sample FTP session showing the transfer of the ZLD-current file to the X6004: C:\>ftp 172.23.37.201 Connected to 172.23.37.201. 220 ProFTPD 1.2.10 Server (ProFTPD Default Installation) [172.23.37.201] User (172.23.37.201:(none)): admin 331 Password required for admin. Password: **** 230 User admin logged in.
Chapter 30 System File Maintenance 258 X6004 User’s Guide
CHAPTER 31 myZyXEL.com This chapter shows you how to register your X6004 and subscribe to services available at myZyXEL.com. 31.1 myZyXEL.com Overview myZyXEL.com is ZyXEL’s online services center where you can register your X6004 and manage subscription services available for the X6004. " You need to create an account before you can register your device and activate the services at myZyXEL.com. You can directly create a myZyXEL.
Chapter 31 myZyXEL.com " At the time of writing ZyXEL offers the V100 SoftPhone. Contact your vendor for more information. • SIP extension registration - the number of SIP extensions you can create on the X6004 is limited by your service subscription. In order to add more SIP extensions to the X6004, you need to register additional extensions via myZyXEL.com. 31.2 Registration Use this screen to register your X6004 with myZyXEL.com and activate a service, such as a softphone license.
Chapter 31 myZyXEL.com Table 123 Maintenance > License Control > Registration LABEL DESCRIPTION Password Enter a password of between 6 ~ 20 alphanumeric characters. Underscores are allowed but spaces are not. Confirm Password Enter the password again for confirmation. E-Mail Address Enter your e-mail address. You can use up to 80 alphanumeric characters (periods and the underscore are also allowed) without spaces. Country Select your country from the drop-down box list.
Chapter 31 myZyXEL.com Table 124 Maintenance > License Control > Service LABEL DESCRIPTION License Key Enter your license key (provided in the box with your X6004) and click Update to activate or extend a standard service subscription. Service License Refresh Click this button to renew service license information (such as the license key, registration status and expiration date). 31.4 License Status Use this screen to view the registration status of your subscription services.
P ART V Web Portal and IVR Web Portal (265) Interactive Voice Response (IVR) System (275) 263
CHAPTER 32 Web Portal This chapter shows you how to use the web portal to make calls via the web phone and manage settings for individual users. 32.1 Web Portal Overview The web portal is a HTML-based phone as well as a management tool that allows users to manage some of the settings related to their telephone extension. Each extension created on the X6004 has an associated account which allows it to login to the web portal.
Chapter 32 Web Portal 3 The login screen appears. Enter your extension number and the associated Web password in the upper part of the login screen and click Login. " The web password is set up by the administrator when the extension is initially created. See Chapter 14 on page 125. Figure 224 Web Portal: Login 32.3 Account Settings Use this screen to manage the passwords associated with your extension. To access this screen, click Peer info. in the web portal.
Chapter 32 Web Portal Figure 225 Peer Info. Each field is described in the following table. Table 126 Peer Info. LABEL DESCRIPTION Group This is a read-only field showing the authority group this extension belongs to. SIP Auth. User Name This is a read-only field showing the SIP user name associated with this extension. This field is not available for FXS extensions on the X6004. SIP Auth. Password Use these fields to change the SIP password associated with this extension.
Chapter 32 Web Portal Figure 226 Forward/Block Each field is described in the following table. Table 127 Forward/Block 268 LABEL DESCRIPTION Call Forward Setting Use this section to configure call forwarding settings for your extension. Office Hours The X6004 has separate rules for call forwarding during office hours than after office hours. The time you configure specifies the office hours for this extension and affects call forwarding during those office hours.
Chapter 32 Web Portal Table 127 Forward/Block LABEL DESCRIPTION No Answer Forward Select Enable and the X6004 will forward all incoming calls to the extensions you specify when you do not answer the phone within the default ring time. The default ring time is configured in the Configuration > PBX > Server Configuration > Global Set screen. Click Find Me List to specify a list of extensions that the X6004 will forward incoming calls to. See Section 32.4.2 on page 270.
Chapter 32 Web Portal Each field is described in the following table. Table 128 Forward/Block > DND White List LABEL DESCRIPTION Number Enter the telephone number you want to allow to call you even if you DND turned on. Click Add and the number you entered displays in the field below. Delete Highlight an existing DND White List number and click the Delete icon to remove it from the list. Apply Click this to save your changes and to apply them to the X6004.
Chapter 32 Web Portal 32.4.3 Blacklist Use this screen to edit the Black List for your extension. This is a list of phone numbers from which the X6004 will block calls to your extension. To access this screen, click the Black List button in the Forward/Block screen. Figure 229 Forward/Block > Black List Each field is described in the following table. Table 130 Forward/Block > Black List LABEL DESCRIPTION Number Enter the telephone number you want to block from calling you when you enable call blocking.
Chapter 32 Web Portal Each field is described in the following table. Table 131 Voice Mail LABEL DESCRIPTION Received E-mail Address Specify the e-mail address you want to forward your voice message notifications to. If you select the Attached Voice File option, then complete voice messages are sent to this e-mail address. Attached Voice File Select this feature if you want complete voice messages to be sent to the e-mail address you specified in the Received E-mail Address field.
Chapter 32 Web Portal Table 132 Web Phone LABEL DESCRIPTION Call Duration This total time of your conversation is displayed above the input field in the web phone GUI. Input Text Type or use your keypad to enter the phone number you want to dial. The web phone follows the same dialing rules that you have to follow when you are making calls from any other phone connected to the X6004. Status The status of your phone call is displayed below the text input field.
Chapter 32 Web Portal 274 X6004 User’s Guide
CHAPTER 33 Interactive Voice Response (IVR) System This chapter shows you how to use the personal IVR system on the X6004. 33.1 IVR Overview IVR is a phone technology that allows a computer to detect voice and touch tones using a normal phone. An IVR system can respond with pre-recorded audio prompts to further direct callers on how to proceed. IVR systems can be used to control most functions where the interface can be broken down into a series of simple menu choices.
Chapter 33 Interactive Voice Response (IVR) System 33.3 Personal IVR Main Flow The following figure describes the main flow in the personal IVR system. Figure 232 Personal IVR Flow IVR Feature Code + Extension Exit Failure Enter Password Authentication Success 1 IVR Main 9 2 3 Call Forward & Blacklist PIN Menu Exit Voicemail 33.4 Personal IVR PIN Menu The following figure describes the PIN Menu. From IVR Main, press number 1 on your phone keypad to enter the PIN Menu.
Chapter 33 Interactive Voice Response (IVR) System 33.5 Personal IVR Call Forward & Blacklist The following figure describes the Call Forward & Blacklist Menu. From IVR Main, press number 2 on your phone keypad to enter the Call Forward & Blacklist Menu. This menu allows you to enable the Do Not Disturb, Blind Forward, Busy Forward, No Answer Forward, After Office Hours (forward) and Blacklist functions.
Chapter 33 Interactive Voice Response (IVR) System Figure 234 IVR: Call Forward & Blacklist Disable 1 1 Do Not Disturb 2 Enable 3 Voicemail Back 9 Call Forward and Blacklist Disable 1 2 Blind Forward 2 Enable 3 Voicemail 9 Busy Forward Disable 2 Enable 3 Voicemail 2 Enable 3 Voicemail 1 After Office Number Disable 2 Enable 3 Voicemail Hours 9 278 Blacklist Enter Forward Number Back 9 6 Enter Forward Back 9 5 Number Disable 1 No Answer Forward Enter Forward Back
Chapter 33 Interactive Voice Response (IVR) System 33.6 Personal IVR Voicemail The following figure describes the Voicemail Menu. From IVR Main, press number 3 on your phone keypad to enter the Voicemail Menu. This menu allows you to enable sending your voicemail as an audio file attachment to your email inbox. You can also enable erasing your voicemail from the X6004 once it has been forwarded to your email inbox.
Chapter 33 Interactive Voice Response (IVR) System 280 X6004 User’s Guide
P ART VI Appendices & Index Product Specifications (283) IP Addresses and Subnetting (287) Open Software Announcements (297) Legal Information (317) Customer Support (321) Index (327) 281
CHAPTER 34 Product Specifications The following tables summarize the X6004’s hardware and firmware features. Table 133 Hardware Specifications SPECIFICATION DESCRIPTION Dimensions Standard 19” rack mountable 438 mm (W) x 309 mm (D) x 66 mm (H) Weight 5.6 Kg Power Specification One Backup Power Supply (BPS) connector: 120W 12 V DC) AC: 100 - 240 VAC 50/60Hz 1.
Chapter 34 Product Specifications Table 134 Firmware Specifications 284 FEATURE DESCRIPTION Default IP Address / Subnet Mask LAN: 192.168.1.12 / 255.255.255.0 WAN: 172.16.1.1 / 255.255.255.0 Default Subnet Mask 255.255.255.0 (24 bits) Administrator User Name admin Default Password 1234 Device Management Use the web configurator or commands to easily configure the rich range of features on the X6004. SIP Server The X6004 performs SIP proxy, registrar and redirect server functions.
Chapter 34 Product Specifications Table 134 Firmware Specifications FEATURE DESCRIPTION Music on Hold Specify an audio file to play for callers who are placed on hold. G.711 format audio file (*.wav), µ-law Distinctive Ring Specify different rings for calls based on the source of the call. Auto Callback The X6004 can automatically call back a busy extension once it frees up.
Chapter 34 Product Specifications Table 135 Standards Supported (continued) 286 STANDARD DESCRIPTION Safety UL 60950-1 CSA 60950-1 EN 60950-1 IEC 60950-1 EMC FCC Part 15 (Class A) CE EMC (Class A) X6004 User’s Guide
APPENDIX A IP Addresses and Subnetting This appendix introduces IP addresses and subnet masks. IP addresses identify individual devices on a network. Every networking device (including computers, servers, routers, printers, etc.) needs an IP address to communicate across the network. These networking devices are also known as hosts. Subnet masks determine the maximum number of possible hosts on a network. You can also use subnet masks to divide one network into multiple sub-networks.
Appendix A IP Addresses and Subnetting Figure 236 Network Number and Host ID How much of the IP address is the network number and how much is the host ID varies according to the subnet mask. Subnet Masks A subnet mask is used to determine which bits are part of the network number, and which bits are part of the host ID (using a logical AND operation). The term “subnet” is short for “subnetwork”. A subnet mask has 32 bits.
Appendix A IP Addresses and Subnetting Subnet masks are expressed in dotted decimal notation just like IP addresses. The following examples show the binary and decimal notation for 8-bit, 16-bit, 24-bit and 29-bit subnet masks. Table 137 Subnet Masks BINARY DECIMAL 1ST OCTET 2ND OCTET 3RD OCTET 4TH OCTET 8-bit mask 11111111 00000000 00000000 00000000 255.0.0.0 16-bit mask 11111111 11111111 00000000 00000000 255.255.0.0 24-bit mask 11111111 11111111 11111111 00000000 255.255.255.
Appendix A IP Addresses and Subnetting Table 139 Alternative Subnet Mask Notation (continued) SUBNET MASK ALTERNATIVE NOTATION LAST OCTET (BINARY) LAST OCTET (DECIMAL) 255.255.255.192 /26 1100 0000 192 255.255.255.224 /27 1110 0000 224 255.255.255.240 /28 1111 0000 240 255.255.255.248 /29 1111 1000 248 255.255.255.252 /30 1111 1100 252 Subnetting You can use subnetting to divide one network into multiple sub-networks.
Appendix A IP Addresses and Subnetting Figure 238 Subnetting Example: After Subnetting In a 25-bit subnet the host ID has 7 bits, so each sub-network has a maximum of 27 – 2 or 126 possible hosts (a host ID of all zeroes is the subnet’s address itself, all ones is the subnet’s broadcast address). 192.168.1.0 with mask 255.255.255.128 is subnet A itself, and 192.168.1.127 with mask 255.255.255.128 is its broadcast address.
Appendix A IP Addresses and Subnetting Table 141 Subnet 2 IP/SUBNET MASK NETWORK NUMBER LAST OCTET BIT VALUE IP Address 192.168.1. 64 IP Address (Binary) 11000000.10101000.00000001. 01000000 Subnet Mask (Binary) 11111111.11111111.11111111. 11000000 Subnet Address: 192.168.1.64 Lowest Host ID: 192.168.1.65 Broadcast Address: 192.168.1.127 Highest Host ID: 192.168.1.126 Table 142 Subnet 3 IP/SUBNET MASK NETWORK NUMBER LAST OCTET BIT VALUE IP Address 192.168.1.
Appendix A IP Addresses and Subnetting Table 144 Eight Subnets (continued) SUBNET SUBNET ADDRESS FIRST ADDRESS LAST ADDRESS BROADCAST ADDRESS 5 128 129 158 159 6 160 161 190 191 7 192 193 222 223 8 224 225 254 255 Subnet Planning The following table is a summary for subnet planning on a network with a 24-bit network number. Table 145 24-bit Network Number Subnet Planning NO. “BORROWED” HOST BITS SUBNET MASK NO. SUBNETS NO. HOSTS PER SUBNET 1 255.255.255.
Appendix A IP Addresses and Subnetting Table 146 16-bit Network Number Subnet Planning (continued) NO. “BORROWED” HOST BITS SUBNET MASK NO. SUBNETS NO. HOSTS PER SUBNET 14 255.255.255.252 (/30) 16384 2 15 255.255.255.254 (/31) 32768 1 Configuring IP Addresses Where you obtain your network number depends on your particular situation. If the ISP or your network administrator assigns you a block of registered IP addresses, follow their instructions in selecting the IP addresses and the subnet mask.
Appendix A IP Addresses and Subnetting IP Address Conflicts Each device on a network must have a unique IP address. Devices with duplicate IP addresses on the same network will not be able to access the Internet or other resources. The devices may also be unreachable through the network. Conflicting Computer IP Addresses Example More than one device can not use the same IP address.
Appendix A IP Addresses and Subnetting Conflicting Computer and Router IP Addresses Example More than one device can not use the same IP address. In the following example, the computer and the router’s LAN port both use 192.168.1.1 as the IP address. The computer cannot access the Internet. This problem can be solved by assigning a different IP address to the computer or the router’s LAN port.
APPENDIX B Open Software Announcements Notice Information herein is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise noted. No part may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, except the express written permission of ZyXEL Communications Corporation. " This Product includes Linux Kernel 2.4.20, MySQL 5.0.20a, Asterisk 1.2.0, reportdhcp 2.1, nfs 1.1.0, qmail 1.3.17, rpc 2.3.
Appendix B Open Software Announcements When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things.
Appendix B Open Software Announcements 2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions: a) You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change.
Appendix B Open Software Announcements The source code for a work means the preferred form of the work for making modifications to it. For an executable work, complete source code means all the source code for all modules it contains, plus any associated interface definition files, plus the scripts used to control compilation and installation of the executable.
Appendix B Open Software Announcements This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License. 8.
Appendix B Open Software Announcements If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms. To do so, attach the following notices to the program.
Appendix B Open Software Announcements PPP License Copyright (c) 1993 The Australian National University. All rights reserved. Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials, and other materials related to such distribution and use acknowledge that the software was developed by the Australian National University.
Appendix B Open Software Announcements Expat License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/ or sell copies of the Software, and to permit persons to whom the Software is furnished to
Appendix B Open Software Announcements THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Appendix B Open Software Announcements 3.All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)". The word 'cryptographic' can be left out if the rouines from the library being used are not cryptographic related :-). 4.
Appendix B Open Software Announcements LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Appendix B Open Software Announcements "Work" shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below).
Appendix B Open Software Announcements (d) If the Work includes a "NOTICE" text file as part of its distribution, then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file, excluding those notices that do not pertain to any part of the Derivative Works, in at least one of the following places: within a NOTICE text file distributed as part of the Derivative Works; within the Source form or documentation, if provided along with the
Appendix B Open Software Announcements END OF TERMS AND CONDITIONS Version 1.1 Copyright (c) 1999-2003 The Apache Software Foundation. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Appendix B Open Software Announcements " " Portions of this software are based upon public domain software originally written at the National Center for Supercomputing Applications, University of Illinois, Urbana-Champaign. This Product includes php software under the PHP License The PHP License, version 3.0 Copyright (c) 1999 - 2006 The PHP Group. All rights reserved.
Appendix B Open Software Announcements INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. This software consists of voluntary contributions made by many individuals on behalf of the PHP Group. The PHP Group can be contacted via Email at group@php.net.
Appendix B Open Software Announcements THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Appendix B Open Software Announcements You have no ownership rights in the Software. Rather, you have a license to use the Software as long as this License Agreement remains in full force and effect. Ownership of the Software, Documentation and all intellectual property rights therein shall remain at all times with ZyXEL. Any other use of the Software by any other entity is strictly forbidden and is a violation of this License Agreement. 3.
Appendix B Open Software Announcements COURT OF COMPETENT JURISDICTION, THEN ALL EXPRESS AND IMPLIED WARRANTIES SHALL BE LIMITED IN DURATION TO A PERIOD OF THIRTY (30) DAYS FROM THE DATE OF PURCHASE OF THE SOFTWARE, AND NO WARRANTIES SHALL APPLY AFTER THAT PERIOD. 7.
Appendix B Open Software Announcements This License Agreement shall be construed, interpreted and governed by the laws of Republic of China without regard to conflicts of laws provisions thereof. The exclusive forum for any disputes arising out of or relating to this License Agreement shall be an appropriate court or Commercial Arbitration Association sitting in ROC, Taiwan. This License Agreement shall constitute the entire Agreement between the parties hereto.
APPENDIX C Legal Information Copyright Copyright © 2006 by ZyXEL Communications Corporation. The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of ZyXEL Communications Corporation. Published by ZyXEL Communications Corporation.
Appendix C Legal Information FCC Warning This device has been tested and found to comply with the limits for a Class A digital switch, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial environment. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Appendix C Legal Information Note Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This warranty is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular use or purpose. ZyXEL shall in no event be held liable for indirect or consequential damages of any kind to the purchaser.
Appendix C Legal Information 320 X6004 User’s Guide
APPENDIX D Customer Support Please have the following information ready when you contact customer support. Required Information • • • • Product model and serial number. Warranty Information. Date that you received your device. Brief description of the problem and the steps you took to solve it. “+” is the (prefix) number you dial to make an international telephone call. Corporate Headquarters (Worldwide) • • • • • • • Support E-mail: support@zyxel.com.tw Sales E-mail: sales@zyxel.com.
Appendix D Customer Support • Regular Mail: ZyXEL Communications, Czech s.r.o., Modranská 621, 143 01 Praha 4 Modrany, Ceská Republika Denmark • • • • • • Support E-mail: support@zyxel.dk Sales E-mail: sales@zyxel.dk Telephone: +45-39-55-07-00 Fax: +45-39-55-07-07 Web: www.zyxel.dk Regular Mail: ZyXEL Communications A/S, Columbusvej, 2860 Soeborg, Denmark Finland • • • • • • Support E-mail: support@zyxel.fi Sales E-mail: sales@zyxel.fi Telephone: +358-9-4780-8411 Fax: +358-9-4780-8448 Web: www.zyxel.
Appendix D Customer Support India • • • • • • Support E-mail: support@zyxel.in Sales E-mail: sales@zyxel.in Telephone: +91-11-30888144 to +91-11-30888153 Fax: +91-11-30888149, +91-11-26810715 Web: http://www.zyxel.in Regular Mail: India - ZyXEL Technology India Pvt Ltd., II-Floor, F2/9 Okhla Phase -1, New Delhi 110020, India Japan • • • • • • Support E-mail: support@zyxel.co.jp Sales E-mail: zyp@zyxel.co.jp Telephone: +81-3-6847-3700 Fax: +81-3-6847-3705 Web: www.zyxel.co.
Appendix D Customer Support • Regular Mail: ZyXEL Communications Inc., 1130 N. Miller St., Anaheim, CA 928062001, U.S.A. Norway • • • • • • Support E-mail: support@zyxel.no Sales E-mail: sales@zyxel.no Telephone: +47-22-80-61-80 Fax: +47-22-80-61-81 Web: www.zyxel.no Regular Mail: ZyXEL Communications A/S, Nils Hansens vei 13, 0667 Oslo, Norway Poland • • • • • E-mail: info@pl.zyxel.com Telephone: +48-22-333 8250 Fax: +48-22-333 8251 Web: www.pl.zyxel.com Regular Mail: ZyXEL Communications, ul.
Appendix D Customer Support Sweden • • • • • • Support E-mail: support@zyxel.se Sales E-mail: sales@zyxel.se Telephone: +46-31-744-7700 Fax: +46-31-744-7701 Web: www.zyxel.se Regular Mail: ZyXEL Communications A/S, Sjöporten 4, 41764 Göteborg, Sweden Thailand • • • • • • Support E-mail: support@zyxel.co.th Sales E-mail: sales@zyxel.co.th Telephone: +662-831-5315 Fax: +662-831-5395 Web: http://www.zyxel.co.th Regular Mail: ZyXEL Thailand Co., Ltd.
Appendix D Customer Support 326 X6004 User’s Guide
Index Index A accounts types 245 administrator account change password 245 administrator accounts 245 add 247 edit 248 rank 247 administrator list 246 aggregating multiple X6004 207 alternative subnet mask notation 289 analog phones status 224 Analog Telephone Adapter (ATA) 34 analog telephones 37 Apache License 307 associating groups 196 ATA (Analog Telephone Adapter) 34 audio files for auto-attendant 177 recording 177 audio files format 177 audio on hold 202 authority group 191 and LCR 54, 61 management
Index aged files 239 and MySQL 239 backup results 241 local database 239 management 240 overview 239 report screen 244 types of files 239 viewing results 242 CDR (Call Detail Record) 239 certifications 317 notices 318 viewing 318 changing privilege level 247 codecs and SIP trunk 169 and trusted peers 173 conference call and DSP usage 199 configuration 200 overview 199 conference room 199 configuration backup 253 configuration file 253 configuration text file 46 configuration, saving 82 configure SIP extens
Index file transfer using FTP command example 256 file types 256 filename convention, configuration configuration file names 256 find me list 267, 270 firmware 255 file types 256 FTP example 256 firmware specifications 284 Foreign Exchange Office (FXO) 38 Foreign Exchange Subscriber, see FXS 37 FTP 256 example firmware upgrade 256 full admin 245 FXO (Foreign Exchange Office) Trunk 38 FXO and FXS relationship 38 FXO interface cards 38, 49 FXO ports 38, 49 FXO trunk 38, 50, 163 adding and editing 165 and aut
Index voicemail 279 IVR (Interactive Voice Response) 275 logs adding external syslog 210 configuration 209 types of events 209 L LCR 39 add dial condition 188 advanced setup 39 and authority group 54, 61 and dial conditions 185 and dialing conditions 38 and Outbound Line Groups 38 and outbound line groups 185 associations 185 associations example 186 basic setup 39 components 185 components example 185 configuration 187 delete dial condition 188 example 39, 59, 60 tutorial 52 LCR (Least Cost Routing) 38,
Index O R office hours 268 and hunt group 150 online services center 259 open software announcements 297 OpenLDAP License 306 OpenSSL license 304 outbound call routing 39 outbound line group 56, 163 management 164 outbound line groups 37, 50, 191 and codecs 169 and LCRs 163, 194 and ring groups 194 management 193 trusted peer 171 types 163 outside connections types of 163 outside lines 163 rank of accounts 247 read-only admin 245 Real Time Transport Protocol 95 reboot 83 record of calls 242 recording au
Index SIP peer status 223 SIP registration 46 SIP servers 34 SIP telephones example configuration screen 46 SIP trunk 56, 163 adding and editing 167 and auto-attendant 170 codecs 169 configuration 166 status 226 slave, and ZyStack 209 softphone registration 259 softphones 34 SSLeay License 305 stacking 207 standards supported 285 status 77 status observation 223 subnet 287 subnet mask 288 subnetting 290 subscription services 259 switch reset 83 syntax conventions 4 syslog 236 system information 219 system
Index white list 269 weight 283 white list 267, 269 www.dyndns.
Index 334 X6004 User’s Guide
