XOHM Modem User Guide MAX-206m2 by ZyXEL © 2008 Sprint. XOHM and the XOHM logo are trademarks of Sprint. ZyXEL is a registered trademark of ZyXEL Communications Co.
Table of Contents Welcome to XOHM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Section 1: Get Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1A. Your XOHM Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 What’s in the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Modem requirements . . . . . . .
2B. Advanced Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Display the Advanced menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Port Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Port Forwarding . .
Section 4: User Information and Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . 39 4A. Important User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 General Precautions . . . . . . . . . . . . . . . . . . . .
Welcome to XOHM XOHM is a wireless Internet service that lets you get online at broadband speed. The XOHM WiMAX network connects you to the people you need, the entertainment you love and the information you can’t live without. You’ll connect to the Internet using your choice of computer without long-term contracts or complications. Getting started with XOHM is simple: just connect your XOHM Modem MAX-206m2 by ZyXEL (XOHM Modem) to your computer and activate your XOHM membership, and you’ve got broadband.
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Section 1 Get Started
Section 1A Your XOHM Modem This section outlines the basic layout of your modem and connections. What’s in the box XOHM Modem MAX-206m2 by ZyXEL Power adapter Ethernet cable Get Started Guide User Guide Before setting up your XOHM Modem, make sure you have all the items listed above. If any items are missing, contact your XOHM retailer or call XOHM Care at 877-333-XOHM (877-333-9646).
Your XOHM Modem Get to know your device Your XOHM Modem lets you connect to the XOHM WiMAX network to provide fast and easy wireless connectivity to the Internet in your home or office.
Device connectors (back of device) Reset Button Power Adapter Remote Antenna [optional] Telephones [future service] Computer/ Wi-Fi Router 1. Power jack (black): Connects the power adapter to power the modem. 2. Reset button (red): Resets the unit back to factory defaults (use ONLY as a last resort). 3.
Your XOHM Modem Modem LED display (front panel) WiMAX Signal Strength Indicator Phone 1 & 2 LAN 1 & 2 Power 1. WiMAX LEDs: The leftmost LED indicates WiMAX connectivity. A blinking LED indicates that the unit is ranging, while a solid LED indicates that a connection has been established and that the modem is ready to transmit and receive. The three LEDs to the right indicate the signal strength of the reception (1-3). These LEDs will be green when illuminated.
4. Power LED: Indicates if the unit has power and is operating correctly. A blinking LED indicates the unit is loading the firmware and configuration, while a solid LED indicates the unit is ready for operation. This LED will be green. Positioning your modem Your XOHM Modem has a convenient, contemporary design that allows for simple setup. Some things to keep in mind when setting up your modem: Only use your XOHM Modem indoors. Avoid moisture or extreme temperatures.
Your XOHM Modem Accessories Go to www.xohm.com to find accessories for your device, such as remote antennas and battery packs. Tip If you wish to place the XOHM Modem in a location where it does not receive an adequate signal, we recommend that you purchase the optional remote antenna to extend the signal from a stronger area (such as near a window).
Section 1B Install Your XOHM Modem Set up the modem 1. Find a place for your XOHM Modem. See “Positioning your modem” on page 6 for details and suggestions. 2. Disconnect any existing LAN (Ethernet) connections or routers from the computer you are going to be using for your XOHM Modem. (Don’t worry: We’ll get you hooked up to your router when we’re finished.) 3. Plug in the modem and connect it to your computer.
4. Check the modem’s indicator lights to confirm your WiMAX signal. It may take a few moments for the signal to find your modem. If the WiMAX Signal indicator is solid green, the modem is receiving a WiMAX signal. Proceed to step 5. 䡲 If the WiMAX Signal indicator is blinking, try moving the modem to a different location (nearer a window or away from other electronics). Wait several seconds at each location to see if you’re getting a signal.
Connect to your router or network Once you have set up your XOHM Modem and confirmed your web connection, you can set up your router or network as needed. 1. Consult your router’s documentation for setup details. 2. Disconnect the Ethernet cable from your computer and connect it to the router’s Internet port. (It will go directly from the XOHM Modem’s LAN 1 port to the router.) Note Be sure to keep a minimum distance of 1 foot between the XOHM Modem and your Wi-Fi router to avoid signal interference. 3.
Section 1C Telephone (VoIP) Settings Your XOHM Modem is able to support VoIP (Voice over Internet Protocol) telephony, meaning you will be able to use your XOHM WiMAX connection to provide both voice and Internet services. Telephone (VoIP) Settings Coming soon: Telephone and voice (VoIP) service from XOHM will be available in the future. Visit www.xohm.com frequently for details and announcements.
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Section 2 Your XOHM Modem Settings
Section 2A Modem Advanced Settings Overview This section reviews all the basic settings options available through the XOHM advanced settings menu. Note The screen images in this user guide are illustrative and may not reflect the final software. Access the advanced settings menu 1. Open the computer’s web browser, type http://192.168.100.1 in the address bar, and press Enter. The modem login screen will be displayed. 2. Enter the User Name, leave the Password blank, and then click Login.
Modem Advanced Settings Overview 3. You may be prompted to enter a new password. To keep using the default password, click Ignore or Clear and continue to the next steps. 䡲 To change the password, enter and retype a new password and click Apply to change the password. You will need to complete step 2 again to log in with your new password before continuing.
4. The advanced settings Home screen appears. menu bar Home area icons 5. From the advanced settings screen, you can access your settings options either through the Home area icons in the middle of the window or through the menu bar options on the left side of the window. While it’s a good idea to familiarize yourself with these menus and options, rest assured that you may never need to use any of them.
Modem Advanced Settings Overview Advanced settings menu options Home area icons 䡲 Setup – displays the LAN Configuration screen 䡲 Advanced – displays the Port Configuration screen 䡲 Tools – displays the Certificates screen (My Certificates and Trusted CAs) Menu bar Though some headings are the same, the menu bar may offer additional sub-menu options: Advanced ● Port Configuration – displays the full Port Configuration screen, with tabs for General, Port Forwarding, and Trigger Port 䡲 Voice ● Service
Using the settings menus The settings menus use just a few simple tools to help you make changes. 䢇 Most of the menus allow you to enter or change values directly. If you’re satisfied with the changes, click Apply at the bottom of the screen to save your settings. If you want to cancel your changes, click Reset. 䢇 Many settings options allow you to choose from drop-down lists, which are indicated with an arrow next to the field. Click on the arrow, then select an option to set it.
Section 2B Advanced Menu This section reviews all the settings options available through the menu bar’s Advanced menu. Display the Advanced menu 1. From the settings screen (see “Access the advanced settings menu” on page 14), Advanced Menu click Advanced in the menu bar on the left side of the screen to expand the Advanced menu. 2. Select Port Configuration to display the NAT Configuration menu.
Port Configuration The Port Configuration menus allow you to control which modem ports are open for incoming traffic, such as applications and game hosting. There are 3 submenus. Note The Port Configuration settings do not apply for remote management of the modem. For any questions regarding remote management or similar advanced functioning please call XOHM Care at 877-333-XOHM (9646).
Port Forwarding Advanced Menu The Port Forwarding menu lets you forward outside ports to inside devices so that users from the Internet can use shared resources such as web servers, remote workstations, gaming platforms, etc. Note Port forwarding does NOT apply to normal browsing or downloading by users behind the modem, and no additional settings are needed for those functions on this menu.
There are 11 configurable rules and one “Default Rule.” When the modem receives an unsolicited packet from the Internet, it will first look at rules 1-11 to see if the traffic’s port matches a rule. If not, the modem will see if a Default Server is present, and if so, pass the packet to the Default Server. If no Default Server exists, the traffic is dropped. The modem can use one port or a port range for forwarding traffic, depending on which port(s) the application being forwarded uses.
Trigger Port Advanced Menu The Trigger Port allows you to configure up to 12 “trigger” ports that can open and close as necessary, instead of being always open.
Section 2C Voice Menu Reminder 24 Though your modem is capable of supporting VoIP (Voice over Internet Protocol) telephony, telephone and voice (VoIP) support from XOHM will not be available upon product launch. The XOHM WiMAX network will add telephone/voice (VoIP) support in the future. Visit www.xohm.com for details and announcements.
Tools Menu This section reviews all the settings options available through the menu bar’s Tools menu, including certificate management, remote management, modem logs, and password setup. Tools Menu Section 2D Display the Tools menu 1. From the settings screen (see “Access the advanced settings menu” on page 14), click Tools in the menu bar on the left side of the screen to expand the Tools menu. 2. Select Certificates or PasswordSetup to display the corresponding menus.
Certificates This menu is used for creating and importing certificates for use in authentication. Certificates play a vital role in the WiMAX authentication process. Therefore, this menu will be extremely important if the certificate must be changed or replaced. WARNING Before changing any Certificates settings, please consult with XOHM Care by calling 877-333-XOHM (9646).
Tools Menu Click Create to display the certificate creation screen, and then enter the appropriate information for your certificate. Once you’re finished, you can either accept the certificate as self-signed or you can submit it for approval by a CA, which would allow you to add the certificate through the “Trusted CAs” tab.
Trusted CAs This menu is used to import certificates from trusted CAs to fully incorporate mutual authentication via certificates. Clicking Import allows you to upload a signed certificate from a CA to the XOHM Modem in order to verify the identity of the CA.
Password Setup Tools Menu The Password Setup screen lets you reset your XOHM Modem password. Enter your old password, and then enter and reenter the new password and click Apply to save the new password.
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Section 3 Troubleshooting
Section 3A Troubleshooting This section addresses common problems and solutions for use with your XOHM Modem. For more information, visit www.xohm.com. Frequently Asked Questions System What are the minimum system requirements to be able to run the XOHM Modem, MAX-206m2 by ZyXEL? The minimum system requirements are: 32MB RAM (64MB recommended) 20MB available hard disk space 䡲 Available 10/100Mbps Ethernet port 䡲 Web browser: XOHM Internet service has been tested with Internet Explorer 6 and 7, Firefox 1.
Issues 䢇 䢇 䢇 䢇 䢇 Make sure the modem’s power adapter is plugged into an active power outlet. If you are using a power strip or surge protector, make sure its switch is in the “ON” position. Make sure the round end of the power adapter is firmly connected to the modem’s power jack. Make sure you are using the power adapter that came with your modem. The correct adapter for the MAX-206m2 provides output power of 12V AC at 1 Amp. If you still see no lights, call XOHM Care at 877-333-XOHM (9646).
My XOHM Modem is not working properly (lights are coming on but I cannot connect). What do I do? 䢇 䢇 䢇 Your modem may not be receiving the proper voltage. Make sure you are using the power adapter that came with your modem. The correct adapter for the MAX-206m2 provides output power of 12V AC at 1 Amp. The WiMAX Signal LED should be illuminated if the modem is using default settings. If it is not illuminated, make sure the Power LED is green.
The lights on my XOHM Modem are on, but they are blinking. What do I do? Blinking lights indicate that the modem is in a process. It may be powering up, searching for a WiMAX connection, or connecting to an attached computer. For an overview of the modem’s LEDs, see “Modem LED display (front panel)” on page 5. If blinking persists and you are not able to connect with your XOHM Modem, call XOHM Care at 877-333-XOHM (9646). The web interface for the XOHM Modem, MAX-206m2 (http://192.168.100.
䡲 If the Reset option does not work, your XOHM Modem could have corrupted firmware. Replace the modem. My XOHM Modem is broken. How do I replace it? 䢇 䢇 First, try the Reset Button. Press and hold the red Reset Button on the back of the device for 10 seconds and then release the button to restore the factory default settings. The modem will power cycle (turn off and on) during the reset process. If the Reset option does not work, please call XOHM Care at 877-333-XOHM (9646).
General With XOHM, you can connect to the Internet in more than one location, and extend your service to multiple users throughout your location. You can connect up to two computers directly to the two Ethernet ports of the XOHM Modem, or you can attach a standard Wi-Fi router to one of the Ethernet ports to create a wireless local area network. Wi-Fi-enabled computers can connect to the modem over the Wi-Fi connection. The use of more than one computer will not impact the speed of your connection.
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Section 4 User Information and Warranty
Section 4A Important User Information Regulatory Notices The design of the ZyXEL MAX-206m2 Modem complies with U.S. Federal Communications Commission (FCC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by U.S. and international standards bodies: 䢇 ANSI / IEEE C95.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication. There is no guarantee that interference will not occur in a particular installation.
Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
Technical Specifications Environmental Specifications Operating Temperature 0°C – 55°C Storage Temperature -30°C – 85°C Humidity 5% to 90% (non-condensing) Drop 75cm drop, no damage – fully operational Dimensions (W x D x H) 160mm x 118mm x 167mm Weight 480g Battery Pack n/a LED Yes (see table below) Antenna Internal 6dBi omnidirectional (MIMO) LED table Interface Status LED Color Power ON Solid Green Power input low (Battery) Yellow Modem Error Red OFF OFF (no light) Important
Interface Status LED Color LAN Not Connected OFF (no light) 10 or 100Mbps (Ethernet) Solid Green Activity Stay Solid Green When the phone port’s defined SIP account for outgoing calls is registered Solid Green When the voice port is off-hook Flashing Green (slow) When the phone port’s defined SIP account for outgoing calls is registered and there is a voice message in the SIP account Solid Yellow When the voice port is off-hook and there is a voice message in the SIP account Flashing Yellow
Software Specifications WiMAX Standard IEEE 802.16e-2005 PRL (preferred roaming list) support Authentication EAP-TLS, EAP-TTLS Mobile IP support Transmitter Specifications Normal Output Power 23dBm TX Max Power 27dBm Frequency Range 2.5GHZ – 2.7GHz Bandwidth 5M, 10M Modulation Method QPSK, 16QAM, 64QAM Frequency Range 2.5GHZ – 2.
Hardware Specifications 46 Interface Type Ethernet and VoIP Common Air Interface WiMAX Channel Spacing 250 KHz Transmitting (max.
Section 4B Warranty Manufacturer’s Warranty ZyXEL warranty With the following warranty, ZyXEL guarantees that this product will be free from any defects, due to inferior materials or workmanship, for a period of up to two (2) years from the date of purchase. During the warranty period, should the product prove defective in workmanship and/or materials, ZyXEL’s RMA center will repair the product and/or replace the defective components or the defective product without charge on following terms: Terms 1.
4. This warranty does not cover: 4.1 Any adaptation and/or modification for the purpose of improvement and enhancement of the product’s usual range of application as described in the user guide without ZyXEL prior written permission. 4.
Index P password 14 change 15 password setup 29 phone ports 4 port configuration 20 port forwarding 21 positioning your modem 6 power jack 4 A accessories 7 advanced menu 19–23 advanced settings menu access 14 home screen 16 options 17 password 14 user name 14 antenna connectors 4 C certificates menu 26 connectors (illus.
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