V500 Series IP Phone Default Login Details IP Address dhcp User Name admin Password 1234 Firmware Version 1.20 www.zyxel.com Edition 1, 04/2010 www.zyxel.
About This User's Guide About This User's Guide Intended Audience This manual is intended for people who want to configure the devices in the V500 Series using the LCD screen and/or web configurator. You should have at least a basic knowledge of TCP/IP networking concepts and topology. Related Documentation • Quick Start Guide The Quick Start Guide is designed to help you get up and running right away. It contains information on setting up and configuring the V500.
Document Conventions Document Conventions Warnings and Notes These are how warnings and notes are shown in this User’s Guide. Warnings tell you about things that could harm you or your device. Note: Notes tell you other important information (for example, other things you may need to configure or helpful tips) or recommendations. Syntax Conventions • The V500-T1 or V501-T1 may be referred to as the “V500”, the “device”, the “system” or the “product” in this User’s Guide.
Document Conventions Icons Used in Figures Figures in this User’s Guide may use the following generic icons. The V500 icon is not an exact representation of your device.
Safety Warnings Safety Warnings For your safety, be sure to read and follow all warning notices and instructions. • Do NOT use this product near water, for example, in a wet basement or near a swimming pool. • Do NOT expose your device to dampness, dust or corrosive liquids. • Do NOT store things on the device. • Do NOT install, use, or service this device during a thunderstorm. There is a remote risk of electric shock from lightning. • Connect ONLY suitable accessories to the device.
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Safety Warnings 8 V500 Series User’s Guide
Contents Overview Contents Overview User’s Guide ........................................................................................................................... 29 Introduction ................................................................................................................................ 31 Hardware ................................................................................................................................... 35 Tutorials ....................................
Contents Overview 10 V500 Series User’s Guide
Table of Contents Table of Contents About This User's Guide .......................................................................................................... 3 Document Conventions............................................................................................................ 4 Safety Warnings........................................................................................................................ 6 Contents Overview .......................................................
Table of Contents 2.3.7 Using Voicemail .......................................................................................................... 43 2.3.8 Making Conference Calls ........................................................................................... 43 2.3.9 Transferring a Call ...................................................................................................... 44 2.3.10 Upgrading the Phone’s Firmware ..................................................................
Table of Contents Chapter 6 LCD Menus: Basic Settings ................................................................................................... 79 6.1 Overview .............................................................................................................................. 79 6.2 Entering the Menu System .................................................................................................. 79 6.3 The System Info Menu .......................................................
Table of Contents 7.4.8 SIP Service Domain ................................................................................................. 137 7.4.9 SIP Authentication ID ............................................................................................... 139 7.4.10 Authentication Password ........................................................................................ 141 7.4.11 Codec Priority ............................................................................................
Table of Contents Chapter 9 Status Screens ...................................................................................................................... 193 9.1 Overview ............................................................................................................................ 193 9.2 Status Screen .................................................................................................................... 193 9.2.1 Packet Statistics ........................................
Table of Contents 13.4 Group List Screen ............................................................................................................ 236 13.5 Block List Screen ............................................................................................................. 237 13.6 DND White List Screen .................................................................................................... 239 Chapter 14 System .....................................................................
Table of Contents Appendix C Pop-up Windows, JavaScripts and Java Permissions ...................................... 305 Appendix D IP Addresses and Subnetting ........................................................................... 313 Appendix E Legal Information .............................................................................................. 323 Appendix F Open Software Announcements .......................................................................
Table of Contents 18 V500 Series User’s Guide
List of Figures List of Figures Figure 1 Internet Telephony Service Provider Application ...................................................................... 32 Figure 2 IP-PBX Application .................................................................................................................. 33 Figure 3 Peer-to-peer Calling ................................................................................................................. 33 Figure 4 Front Panel Hardware .........................
List of Figures Figure 39 LCD Menu: PPPoE .............................................................................................................. 109 Figure 40 LCD Menu: PPPoE Username .............................................................................................. 110 Figure 41 LCD Menu: PPPoE Username - Edit ....................................................................................111 Figure 42 LCD Menu: PPPoE Password........................................................
List of Figures Figure 82 LCD Menu: STUN Server Port ............................................................................................ 148 Figure 83 LCD Menu: STUN Server Port - Edit ................................................................................... 149 Figure 84 LCD Menu: Outbound Proxy ................................................................................................ 150 Figure 85 LCD Menu: Outbound Proxy Server Address ...........................................
List of Figures Figure 125 Packet Statistics ................................................................................................................. 196 Figure 126 VoIP Statistics ..................................................................................................................... 197 Figure 127 Additional VoIP Statistics .................................................................................................... 199 Figure 128 Network > Internet Connection ...............
List of Figures Figure 168 Windows XP: Control Panel ............................................................................................... 276 Figure 169 Windows XP: Control Panel > Network Connections > Properties .................................... 277 Figure 170 Windows XP: Local Area Connection Properties ............................................................... 277 Figure 171 Windows XP: Internet Protocol (TCP/IP) Properties ..........................................................
List of Figures Figure 211 Security Settings - Java .......................................................................................................311 Figure 212 Java (Sun) .......................................................................................................................... 312 Figure 213 Network Number and Host ID ............................................................................................ 314 Figure 214 Subnetting Example: Before Subnetting ...................
List of Tables List of Tables Table 1 Models Covered ........................................................................................................................ 32 Table 2 Front Panel Hardware ............................................................................................................... 36 Table 3 Side Panel Hardware ................................................................................................................ 39 Table 4 Rear Panel Hardware ..................
List of Tables Table 39 LCD Menu: IP Address - Edit .................................................................................................116 Table 40 LCD Menu: Default Gateway .................................................................................................116 Table 41 LCD Menu: Default Gateway - Edit ........................................................................................117 Table 42 LCD Menu: Subnet Mask .........................................................
List of Tables Table 82 LCD Menu: Auto Provision Protocol ..................................................................................... 157 Table 83 LCD Menu: Auto Provision Protocol - Edit ............................................................................ 157 Table 84 LCD Menu: Auto Provision Server Address .......................................................................... 158 Table 85 LCD Menu: Auto Provision Server Address - Edit ................................................
List of Tables Table 125 Phone Book > Programmable Feature Key Settings .......................................................... 229 Table 126 VoIP > Phone Book > Call Forward .................................................................................... 232 Table 127 VoIP > Phone Book > Contact List ...................................................................................... 234 Table 128 VoIP > Phone Book > Group List .....................................................................
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CHAPTER 1 Introduction 1.1 Overview This chapter introduces the main applications and features of the V500 Series. It also introduces the ways you can manage your device. Note: The V500 Series includes the V500-T1 and the V501-T1. Illustrations used throughout this book are based on the V500-T1. The V500 is an IP phone that allows you to make phone calls over the Internet. Sending voice signals over the Internet is called Voice over IP (VoIP).
Chapter 1 Introduction At the time of writing, this User’s Guide covers the following models. Table 1 Models Covered V500 IP phone. V501 IP phone with Power over Ethernet (PoE) capability. 1.2 Applications Here are some examples of how you can use your V500. 1.2.1 Make Calls via Internet Telephony Service Provider In a home or small office environment, you can use the V500 to make and receive VoIP telephone calls through an Internet Telephony Service Provider (ITSP).
Chapter 1 Introduction 1.2.2 Make Calls via IP-PBX If your company has an IP-PBX (Internet Protocol Private Branch Exchange), you can use the V500 to make and receive VoIP telephone calls through it. In this example, you make a call from your V500 (A in the figure), which sends it to the IP-PBX. The IP-PBX forwards calls to PSTN phones (B) on the PSTN network. The IP-PBX also forwards calls to IP phones (C) through an IP network (this could include the Internet). Figure 2 IP-PBX Application 1.2.
Chapter 1 Introduction 1.3 Ways to Manage the V500 Use any of the following methods to manage the V500. • Hardware keys. Use the control keys and LCD menus on the V500 for basic configuration. • Web Configurator. This is recommended for everyday management of the V500 using a (supported) web browser. • FTP. Use File Transfer Protocol for firmware upgrades and configuration backup/ restore. • SPTGEN. SPTGEN is a text configuration file that you can edit and upload to the device.
CHAPTER 2 Hardware 2.1 Overview This chapter describes the V500’s physical features, and how to use its phone functions. 2.2 Physical Features This section discusses the V500’s front, side and rear panel hardware features. See your Quick Start Guide for descriptions of how to set up the V500’s hardware and network connections.
Chapter 2 Hardware The following table describes the front panel hardware. Table 2 Front Panel Hardware LABEL DESCRIPTION 1 Handset 2 LCD (Liquid Crystal Display) screen. 3 Account keys Use these to select the SIP account you want to use. You can configure up to four SIP accounts on the V500. The account keys are independent of the line keys - you can use any SIP account with any line.
Chapter 2 Hardware Table 2 Front Panel Hardware (continued) LABEL DESCRIPTION 9 Action keys CONFERENCE Use this to set up a conference call between the V500 and two other phones, or to split a conference call you set up into two separate calls. TRANSFER Use this to transfer a call to another phone. HANG UP Use this to end a call. HOLD Use this to put a call on hold. Press it a second time to take the call off hold. REDIAL Use this to dial the last number that was called from the V500.
Chapter 2 Hardware Table 2 Front Panel Hardware (continued) LABEL DESCRIPTION 13 Function keys The LEDs (lights) in these keys illuminate when they are active. VOICEMAIL Use this to check your voicemail messages, once the voicemail number is configured on the V500. Each SIP account has its own voicemail number. PAGING Use this to call a group of phones, once paging groups are set up on the network and a paging group number is configured on the V500. Each SIP account can have its own paging number.
Chapter 2 Hardware The following table describes the side panel hardware. Table 3 Side Panel Hardware LABEL DESCRIPTION 1 Microphone socket Use this to connect a headset’s microphone jack, or an external microphone. 2 Headphone socket Use this to connect a headset’s earphone jack, headphones, or an external loudspeaker. Figure 6 Rear Panel Hardware The following table describes the rear panel hardware.
Chapter 2 Hardware Table 4 Rear Panel Hardware LABEL DESCRIPTION 3 Power socket Attach the included power adaptor, if you are not using Power over Ethernet (V501-T1 only). See the product specifications appendix for power supply specifications. Note: Use only the power adaptor and cable that came with your V500. 4 PC port Use an Ethernet cable to connect a computer for configuration, or to access the Internet. An LED turns on when this port is connected, and blinks when there is traffic.
Chapter 2 Hardware 2.3 Phone Functions This section describes how to use your V500’s basic telephone functions. See Chapter 4 on page 63 for information on the using the V500’s LCD screen menus and Chapter 5 on page 73 for information on how to use the V500’s phonebook. 2.3.1 Making a Call 1 Start the call: • If you want to use the handset: Lift the handset. • If you want to use the speakerphone: Start dialing a number per usual or press the # (pound) key.
Chapter 2 Hardware • Press the SPEAKER key to receive the call using the internal speakerphone. • Press the HEADSET key to receive the call using an external headset. 2.3.3 Ending a Call When you want to end a call, press the HANG UP key. Alternatively, do one of the following: • If you are using the handset, replace it in the cradle. • If you are using the internal speakerphone, press the SPEAKER key. • If you are using an external headset, press the HEADSET key.
Chapter 2 Hardware Press the HOLD key once to place a call on hold. Press it a second time to return to the call. While a call is on hold, you can make a call on another line (press another line key) and then return to the call on hold. 2.3.7 Using Voicemail Once you have configured your SIP account’s voicemail number on the V500, you can press the VOICEMAIL key to check your messages. You can set a voicemail number for each of the V500’s SIP accounts.
Chapter 2 Hardware 2.3.9 Transferring a Call Take the following steps to transfer an ongoing call to another phone number. 1 During the ongoing call, press the Transfer key. 2 The next available line automatically activates, and the corresponding Line key lights up. Ensure you can hear a dial tone. 3 Dial the number to which you want to transfer the call.
CHAPTER 3 Tutorials 3.1 Overview These tutorials show you how to perform numerous functions of the V500. Even though they make certain basic assumptions that may not match your actual configuration environment, the foundation provided here should be sufficient to get you up and running as quickly as possible. Note: For complete information on how to work with the LCD menu screens, see Chapter 4 on page 63. To get your V500 operational, you must: • Set up a network connection (Section 3.
Chapter 3 Tutorials 3.2 Setting Up a Network Connection The V500 is an IP phone. As such, you need to have an active network connection for it to work. This allows it to connect to a voice server. To establish a network connection: 1 For PPPoE: Open the MENU > Advanced > Network Setting screen, highlight the PPPoE (Off) option and press Select. Configure your PPPoE Username and Password.
Chapter 3 Tutorials 3 For DHCP: Open the MENU > Advanced > Network Setting screen, select the DHCP (Off) menu option and set it to On. Network Setting 1 PPPoE (Off) 2 Static IP (Off) 3 DHCP (On) 4. VLAN (Off) Select 4 On Off Back All: Once you have configured all the appropriate network settings on your V500, open the MENU > System Info screen to confirm your IP address. IP Address IP: 172.23.10.99 Subnet Mask: 255.255.255.0 Gateway: 172.23.37.45 DNS1: 172.23.10.1 DNS2: 172.23.10.
Chapter 3 Tutorials 3.3 Configuring VoIP Options Automatically Once you have established a network connection, the next thing you must do is configure the V500 so that it can connect to a voice server. If your voice server uses auto provisioning, then that server can automatically upload all the required VoIP configuration data directly to your phone; all that is required on your end is entering the correct information as provided by your network administrator or service provider.
Chapter 3 Tutorials 3.3.1 Configuring VoIP Options Manually If your phone network does not use or support automatic configuration through auto provisioning, then you must configure the V500’s voice server settings yourself. The essential settings you need to establish a VoIP connection are: SETTING TUTORIAL VALUE NOTES Display Name Michael This is your name as it will appear on the V500’s LCD screen and which is associated with this phone extension and SIP server information.
Chapter 3 Tutorials To configure your VoIP settings: 1 Open the MENU > Advanced > SIP Configuration screen and select one of four available account slots. (You may be prompted to enter the administrator password. The default is “1234”.) SIP Configuration 1 VoIP 1 Config. (On) 2 VoIP 2 Config. (Off) 3 VoIP 3 Config. (Off) 4 VoIP 4 Config. (Off) Select 2 On Off Back The screen changes to display the SIP Configuration menu.
Chapter 3 Tutorials 3.4 Placing a Call Placing a phone call on your V500 is as easy as with any other phone, although you have a greater variety of options available to you with this one. First and foremost you can have up to 4 separate phone lines with their own VoIP numbers all on the same unit so choosing which line to use may seem like a daunting task (it’s not, but if this is your first experience with the V500 it is easy to understand how it could be).
Chapter 3 Tutorials 52 2 Press the Account Key that corresponds to the phone number you want to use to dial out. If you only have one VoIP account set up then you can skip this step as that account is always chosen automatically by default. 3 The speaker activates, presenting you with a dial tone. Simply enter the number of the phone you want to call and talk into the microphone. If you need privacy, you can lift the handset at any time to talk directly into it.
Chapter 3 Tutorials 3.4.1 Receiving an Incoming Call on a 2nd Line Now that you know how to place calls, we’re going to show you how to retrieve an incoming call on a second VoIP number if you’re already talking on a first one. For example, let’s say you’re talking to Jasmine on Line 1 (using VoIP account ‘1001’, from our previous examples) and Sebastian calls in on Line 2 (or VoIP account ‘1002’).
Chapter 3 Tutorials 2 When a new call comes in on a different line while you’re in the middle of the first call, the V500 notifies you on screen by displaying Ringing in the lower right corner. The first available Line key also starts blinking; in this case, it is Line 2 because Line 1 is already being used to speak with Jasmine. 3 Press the Line key of the incoming call to answer it. Here, it is Line 2. The V500 LCD screen changes to indicate your selection and the call for Line 2 becomes active.
Chapter 3 Tutorials 3.5 Making a Conference Call A conference call consists of three connected phones (including yours) participating in the same conversion simultaneously. To make a conference call: 1 Dial the number of the first person in your conference call. 2 When your party answers, press the CONFERENCE button. 3 The V500 puts the first party on hold and prompts you to select a line number.
Chapter 3 Tutorials 4 Next, dial the third party’s number. 5 When they answer, press the the CONFERENCE button again to begin the three way conference call. Your V500 LCD screen should look similar to this: 3:30 2010-01-01 Line 1 To: 1001 Jasmine 00:03:10 Line 2 To: 1002 Sebastian 00:02:34 Unused Unused The end result is that the call to Jasmine goes out on Line 1 (or number 1001) while the call to Sebastian goes out on Line 2 (or number 1002).
Chapter 3 Tutorials 3.6 Retrieving Voice Mail When you dial a number and the person at the other end does not pick up, you are prompted to leave a voice mail or dial another extension. This tutorial shows you how to listen to any voice mail messages that you might have received. To retrieve a voice mail message: 1 When you have a new voice mail message waiting, three indicators notify you: • As soon as a voice mail is recorded the LED VOICE MAIL button starts to flash green.
Chapter 3 Tutorials • A moment later, the Main screen displays the Voice Mail Notification screen: 3:30 2010-01-01 You Got: 1 Voice Mail Select Back 2 To retrieve your voice mail messages, press the LED VOICE MAIL button. This takes you directly to the audio prompt. Simply follow the instructions as they are presented to you.
Chapter 3 Tutorials 3.7 Setting the Time on Your V500 By default, your phone’s time is set automatically using an external time server. However, you can set the time manually as well. This tutorial takes you directly to the V500’s operating system: the Web Configurator. To set the time on your V500: 1 First, we need to get your phone’s IP address. Using the LCD menu system, open the MENU > System Info > IP Address screen and note the IP. For example: IP Address IP: 172.23.37.51 Subnet Mask: 255.255.255.
Chapter 3 Tutorials 3 60 Open the Maintenance > System > Time Setting screen, and configure your V500’s time settings as you see fit.
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CHAPTER 4 Using the LCD Screen 4.1 Overview This chapter shows how to use and configure the V500 by means of the LCD screen menu system. Note: For a complete overview of the V500’s navigation and keypad buttons, please refer to Section 1 of the Quick Start Guide. 4.2 The Navigation Pad The V500’s navigation pad allows you to open the LCD menus and make menu selections. There are three major components to it: the Softkeys, the MENU button, and the Navigator, all shown in the image below.
Chapter 4 Using the LCD Screen The following table describes the navigation pad features. FEATURE DESCRIPTION Softkeys These keys’ functions depend on the screen currently displayed on the LCD screen. A word or symbol displayed on the LCD screen above a softkey shows its current function. Menu Press this to display the V500’s configuration menu. Press it again to exit the menu. The menu is not accessible when a call is in progress. Navigator Press these keys to move around the V500’s screens.
Chapter 4 Using the LCD Screen 4.4 Working with the LCD Menus Once you are familiar with the navigation and keypads, it is actually quite easy to move about within the LCD menu system. As described in previous sections, the navigation pad gives you the freedom to open menus and make menu selections while the keypad allows you to configure the specific features that require your direct input. For example, to activate your V500’s DHCP setting, you would: 1 Press the MENU key to open the Menu Setting screen.
Chapter 4 Using the LCD Screen 4.4.2 Entering Numbers, Letters and Symbols When you enter information into the V500 (when setting up a phonebook entry, for example) you may need to enter different kinds of characters. The alphanumeric keypad has four input modes: • Number mode • Uppercase mode • Lowercase mode • Symbol mode Use the # key to cycle between modes. Note: Not all modes are available in all screens.
Chapter 4 Using the LCD Screen 4.5 Enabling and Disabling Features Some of the features on the V500 must be enabled before they can be used or, in some cases, configured. These features display on the LCD screen with (On) or (Off) next to their names, indicating their current status. When you need to enable a feature, this is indicated in the text. For example “Enable and select Advanced Setting > Auto Provision” means to do the following: 1 Press the MENU key to enter the menu system.
Chapter 4 Using the LCD Screen Table 6 LCD Menu Overview (continued) MENU DESCRIPTION Ring Setting Default / Family / Business / Friend / Others Use these menus to set the V500 to ring differently when an incoming call is from a member of a group you set up in the Phonebook > Group menu. Volume Setting Speaker Volume Use this menu to set the loudness of the internal speaker. Phone Volume Use this menu to set the loudness of the V500’s handset.
Chapter 4 Using the LCD Screen Table 6 LCD Menu Overview (continued) MENU Advanced Setting DESCRIPTION Network Setting SIP Configuration Use this menu to configure your PPPoE username and password, if provided by your Internet Service Provider or network administrator. Static IP Use this menu to give your V500 an IP address. DHCP Use this menu to have the V500 get an IP address automatically. VLAN Use this menu to configure the V500’s voice VLAN ID and priority.
Chapter 4 Using the LCD Screen Table 6 LCD Menu Overview (continued) MENU DESCRIPTION System Restart Use this to restart the V500. Using this feature does NOT return the V500 to its factory defaults. Logo Setting Use this to define the corporate logo that appears on the V500’s at-rest screen. 4.7 The LCD Status Screen When you first turn on the V500 or make a call, the status screen displays. The status screen is divided into four main sections, as shown below.
Chapter 4 Using the LCD Screen Table 7 LCD Status Screen LABEL DESCRIPTION 3 SIP Account Tabs These tabs show which of the four configurable SIP accounts is currently active. When an account is activated but has not registered, a tab displays No Reg. When a SIP account is registered, its name displays in the tab. Use the Advanced Setting > SIP Configuration menus to register a SIP account. 4 Message Bar This section displays messages and suggestions, for example “Please Dial” when a line is activated.
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CHAPTER 5 The Phonebook 5.1 Overview Use the V500’s phonebook to store the names and phone numbers of your contacts. You can either add phonebook entries yourself (up to 200), or they can be supplied via auto provisioning (up to 1000). The following sections describe how to add, edit, delete and use phonebook entries. 5.2 Add a Phonebook Entry Take the following steps to add a contact’s entry to the V500’s phonebook. 1 Press the PHONEBOOK key. The Contact List screen appears.
Chapter 5 The Phonebook 3 The Contact List screen displays. Private Phonebook 1. Andrew 912345 2. Bob 923456 3. Connie 934567 Edit Add Del Back Note: You can also access the Contact List screen by pressing the MENU key and selecting Phonebook > Contact List. 4 Press Add. The Contact List - Add screen appears. Contact List - Add Uppercase Name: Number: Group: Default Block: Off Dial Out Account: None Speed Dial: None Select Save <- Cancel • Enter your contact’s name in the Name field.
Chapter 5 The Phonebook • If you want to add this contact to a caller group select Group. The Caller Group screen displays. Caller Group 1 Default 2 Family 3 Business 4 Friend 5 Others Select Cancel • Select the group to which you want to add this contact. When the contact calls you, the V500 uses the ring tone you configure in the Ring Setting menu. • If you want to stop your phone from ringing when this contact calls you, select Block.
Chapter 5 The Phonebook • If you want to use speed dial to call this number, select Speed Dial. The Speed Dial screen appears. Speed Dial Key 1 Key 2 Key 3 Key 4 Key 5 Key 6 Key 7 Key 8 Select Cancel Select the numeric keypad key you want to use for this contact from the list, and press Select. 5 In the Contact List - Add screen, press Save. If you entered a name, the contact’s entry is stored alphabetically in the phonebook. If you did not enter a name, the contact is stored numerically. 5.
Chapter 5 The Phonebook 2 Scroll to the field you want to edit. If you want to change the Group or Assign Account settings, or to toggle the Block field on or off, press Select. Press Save when you have finished editing the entry. 5.4 Delete a Phonebook Entry Take the following steps to remove a contact’s entry from the phonebook. 1 Press the PHONEBOOK key. The Contact List screen displays. Scroll down to the entry. Press Delete. The Contact List - Delete screen displays.
Chapter 5 The Phonebook 5.5 Call a Phonebook Contact In order to call a number you previously entered into the V500’s phonebook, press the PHONEBOOK key and choose an available phonebook (such as Private). Private Phonebook 1. Andrew 912345 2. Bob 923456 3. Connie 934567 Edit Add Del Back Select a number from the list, then press either the SEND or # button. The number is sent to the currently active line and dialed automatically. 5.5.
CHAPTER 6 LCD Menus: Basic Settings 6.1 Overview This chapter discusses how to set up your V500 using the internal configuration menus. 6.2 Entering the Menu System Press the MENU key on the V500’s front panel to enter the menu system. The Menu Setting screen displays as shown below.
Chapter 6 LCD Menus: Basic Settings 6.3 The System Info Menu The System Info menu allows you to quickly check some of your V500’s settings. These settings are read-only. Press MENU > System Info. The following screen displays. Figure 11 LCD Menu: System Info System Name 1 Firmware Version 2 IP Address 3 VoIP Status Select Back The following table describes the labels in this screen.
Chapter 6 LCD Menus: Basic Settings 6.3.1 Firmware Version Use these menus to check your V500’s firmware version. Select Firmware Version in the System Info menu. The following screen displays. Figure 12 LCD Menu: Firmware Version Firmware Version V1.20(AOX.0)b1 Back You can upload new firmware using the web configurator. Press Back to return to the previous menu. 6.3.2 IP Address Use this menu to see information about the V500’s current IP address, DNS and MAC address information.
Chapter 6 LCD Menus: Basic Settings The following table describes the labels in this screen. Table 9 LCD Menu: IP Address LABEL DESCRIPTION IP Address This is the IP address currently assigned to the V500. IP Subnet Mask This is the subnet mask currently configured on the V500. Gateway This is the IP address of the device on the network your V500 uses to access the Internet. DNS1 This is the primary DNS (Domain Name System) server your V500 uses.
Chapter 6 LCD Menus: Basic Settings The following table describes the labels in this screen. Table 10 LCD Menu: VoIP Status LABEL DESCRIPTION SIP 1 ~ 4 These are the VoIP accounts configured on the V500. An account must be registered to make and receive calls, and must be active before the V500 tries to register it. • • • Back If an account is active and registered, Registered displays. The account name and number appear below. If an account is active but has not registered, No Reg displays.
Chapter 6 LCD Menus: Basic Settings The following table describes the labels in this screen. Table 11 LCD Menu: Ring Setting LABEL DESCRIPTION Default Select this to change the ringtone the V500 uses when an incoming call is not from a member of any group. Family, Business, Friend, Others Select this to change the ringtone the V500 uses when an incoming call is from a member of that group. Select Press this to choose the highlighted field in the menu.
Chapter 6 LCD Menus: Basic Settings 6.5 The Volume Setting Menu Use these menus to set the loudness of the V500’s audio equipment. Figure 17 LCD Menu: Volume Setting Volume Setting 1 Speaker Volume 2 Phone Volume 3 Ring Volume 4 Headset Volume Select Back The following table describes the labels in this screen. Table 13 LCD Menu: Volume Setting LABEL DESCRIPTION Speaker Volume Select this to set the internal speakerphone volume. This controls both the internal speaker and the internal microphone.
Chapter 6 LCD Menus: Basic Settings 6.5.1 Volume Screen When you select one of the options in the Volume Setting menu, a screen similar to the following displays. This example uses the Speaker Volume screen. Figure 18 LCD Menu: Volume Screen Speaker Volume Apply Down Up Cancel The following table describes the labels in this screen. Table 14 LCD Menu: Volume Setting 86 LABEL DESCRIPTION Save Press this to save your settings. Up Press this to increase the volume.
Chapter 6 LCD Menus: Basic Settings 6.6 The Call Preference Menu Use these menus to allow or prohibit incoming calls that do not carry caller ID information, and to set up call forwarding. Select Call Preference. The following screen displays. Figure 19 LCD Menu: Call Preference Call Preference 1 Recv. Anon. Call (On) 2 Call Forward (Off) Select On Off Back The following table describes the labels in this screen. Table 15 LCD Menu: System Info LABEL DESCRIPTION Recv. Anon.
Chapter 6 LCD Menus: Basic Settings 6.6.1 Call Forward Use these menus to set up and activate different kinds of call redirection for incoming calls. Enable and select Call Preference > Call Forward. The following screen displays. Note: The Call Forward (On/Off) option in the previous screen (Section 6.6 on page 87) must be set to On for these configuration settings to be functional and, in the case of Forward Number, editable.
Chapter 6 LCD Menus: Basic Settings 6.6.1.1 Conditional Forward Use this menu to specify the conditions under which you want calls to be redirected. Enable and select Call Preference > Call Forward > Conditional Forward. The following screen displays. Figure 21 LCD Menu: Conditional Forward Conditional Forward 1 On Busy Forward (Off) 2 No Answer Forward (On) 3 DND Forward (Off) On Off Back The following table describes the labels in this screen.
Chapter 6 LCD Menus: Basic Settings 6.6.1.2 Forward Number Use this menu to set the phone number to which calls are redirected. Note: This phone number is used for unconditional and conditional call forwarding, but not for specific call forwarding. Select Call Preference > Call Forward > Forward Number. The following screen displays. Figure 22 LCD Menu: Forward Number Call Forward Current: Edit Back The following table describes the labels in this screen.
Chapter 6 LCD Menus: Basic Settings 6.6.1.2.1 Forward Number - Edit Press Edit in the Forward Number screen to change the phone number to which the V500 forwards calls. The following screen displays. Figure 23 LCD Menu: Forward Number - Edit Call Forward Number Current: New: Save <- Back The following table describes the labels in this screen. Table 19 LCD Menu: Forward Number - Edit LABEL DESCRIPTION Current This is the phone number to which the V500 forwards calls at the moment.
Chapter 6 LCD Menus: Basic Settings You can configure up to ten specific forwarding entries. Figure 24 LCD Menu: Specific Forward Entry Table Specific Forward Entry 1 (Off) Entry 2 (Off) Entry 3 (Off) Entry 4 (Off) Entry 5 (Off) Entry 6 (Off) Entry 7 (Off) Entry 8 (Off) Select Back The following table describes the labels in this screen. Table 20 LCD Menu: Specific Forward Entry Table 92 LABEL DESCRIPTION Entry 1 ~ 10 Select a specific call forwarding entry to see or edit the corresponding rule.
Chapter 6 LCD Menus: Basic Settings 6.6.1.3.1 Specific Forward Entry Use the specific forward entries to specify the incoming caller’s number, the number to which you want the call to be redirected, and the conditions under which it should be redirected. When you enable and select an Entry in the Specific Forward Entry Table menu, the following menu displays. This example uses entry 1.
Chapter 6 LCD Menus: Basic Settings Take the following steps to configure a specific forward entry. 1 Select Incoming Call Number in the Specific Forward Entry menu. The following screen displays. Incoming Call Number Current: 1234 Edit Back 2 Press Edit. Enter the new incoming call number and press Save. The Specific Forward Entry menu displays. 3 Select Forward to Number. The following screen displays. Forward to Number Current: 5678 Edit 4 94 Back Press Edit.
Chapter 6 LCD Menus: Basic Settings 5 Select Condition. The following screen displays. Condition 1 Unconditional (On) 2 Busy Forward (Off) 3 NoAnswer Forward (Off) 4 DND Active (Off) On 6 Off Back Select the conditions under which you want calls from this number to be redirected. • Enable Unconditional to have the V500 always redirect calls from this number. • Enable Busy Forward to have the V500 redirect calls if the line is busy.
Chapter 6 LCD Menus: Basic Settings 6.7 The Phonebook Menu Use the phonebook to set up a list of your contacts. You can also assign your contacts to groups, block calls from them, allow them to call you even when you have DND (Do Not Disturb) turned on, and set up speed dial entries. Select Phonebook. The following screen displays.
Chapter 6 LCD Menus: Basic Settings Note: You can also press the PHONEBOOK key on the V500 to access the Contact List. See Chapter 5 on page 73 for information on using the Contact List. 6.7.2 Caller Group Use these menus to see which of your contacts belong to the predefined groups on the V500. You can set the V500 to ring differently when people from different groups call you. Note: Configure which group a contact belongs to in the Phonebook > Contact List screen.
Chapter 6 LCD Menus: Basic Settings 6.7.2.1 The Caller Group List Select one of the options in the Caller Group menu to display a list of the contacts who belong to that group. This example shows the list of Business contacts. Figure 28 LCD Menu: Caller Group List Business 1. Charlie 987654 2. Juliet 123456 3. Mike 654321 4. Oscar 963852 5. Romeo 741852 Back Scroll through the list using the navigator, and press the yellow SEND key to make a call to the highlighted contact.
Chapter 6 LCD Menus: Basic Settings 6.7.3 Block List This shows the phone numbers that are barred from calling you. When you are called from a number on the Block List, the V500 does not ring. Note: You can either configure the numbers you want to block in this screen (press Add) or set an entry in the Contact List to be blocked. Select Phonebook > Block List. The following screen displays. Figure 29 LCD Menu: Block List Block List 1. Peter 13145445423 2.
Chapter 6 LCD Menus: Basic Settings 6.7.4 DND White List This shows which of your contacts can call you when DND (Do Not Disturb) is turned on. When someone on the DND White List calls, the V500 rings whether DND is on or not. Note: Only entries in your Contact List can be in the DND White List. Select Phonebook > DND White List. The following screen displays. Figure 30 LCD Menu: DND White List DND White List 1. Hedy 1345795 2. Jayne 245795 3. Lana 0986543 4.
Chapter 6 LCD Menus: Basic Settings 6.7.5 The Speed Dial Menu This menu allows you to set up one-touch calling. You can map a phone number to an alphanumeric keypad key (0 to 9) and then use that keypad key to call the phone number (press and hold the key for one second or longer). Note: If you want to call SIP numbers directly, or call SIP numbers that use letters, you need to set up a speed dial entry. Select Speed Dial in the Phonebook menu. The following screen displays.
Chapter 6 LCD Menus: Basic Settings 6.7.5.2 The Speed Dial - Edit Screen The Speed Dial - Edit screen allows you to add and change the phone numbers that are mapped onto the alphanumeric keys. Press Edit in the Speed Dial screen. A screen similar to the following displays (this example uses the screen for the 0 alphanumeric key). Figure 32 LCD Menu: Speed Dial - Edit Speed Dial - Edit Number Key 1: Current: New: Pbook Save <- Back The following table describes the labels in this screen.
Chapter 6 LCD Menus: Basic Settings 6.7.5.2.1 Speed Dial - Edit Phonebook Take the following steps to map a phonebook entry to a speed dial key 1 Press Pbook in the Speed Dial screen. The following screen displays. Figure 33 LCD Menu: Speed Dial - Edit Phonebook Phonebook 1 Public 2 Private Select Back The Public phonebook contains contact details obtained from an autoprovisioning server. The Private phonebook contains the contact details you set up on the V500. Select the phonebook you want to use.
Chapter 6 LCD Menus: Basic Settings 6.9 The System Restart Menu Use this screen to restart the V500 without turning the power off. Select System Restart. The following screen displays. Figure 34 LCD Menu: System Restart System Restart Restart System ? Yes No The following table describes the labels in this screen. Table 28 LCD Menu: System Restart LABEL DESCRIPTION Yes Press this to restart the V500. Note: When you use this function, the V500’s settings do NOT return to their factory defaults.
Chapter 6 LCD Menus: Basic Settings 6.10 The Logo Setting Menu Use this screen to set the logo that appears in the main screen when the phone is idle. By default, the logo is “ZyXEL” but you can, of course, change this to whatever you want (such as your own company name or a department number, for example). Figure 35 LCD Menu: Logo Setting Menu Logo Font Current: ZyXEL Edit Back The following table describes the labels in this screen.
Chapter 6 LCD Menus: Basic Settings 6.10.1 The Logo Setting - Edit Screen Use this screen to change your V500’s existing logo. Figure 36 LCD Menu: Logo Setting - Edit Logo Font - Edit Uppercase New: _ <- Back The following table describes the labels in this screen. Table 30 LCD Menu: Logo Setting - Edit 106 LABEL DESCRIPTION New Enter the new logo for your V500 on this line.. <- Press this to delete a character. Back Press this to return to the previous screen.
CHAPTER 7 LCD Menus: Advanced 7.1 Overview This chapter discusses using the V500’s Advanced LCD menus. 7.1.1 What You Can Do in This Chapter • Set up your V500’s IP address - see Section 7.3.2 on page 114 and Section 7.3.3 on page 120. • Set up PPPoE (Point-to-Point Protocol over Ethernet) - see Section 7.3.1 on page 109. • Set up your VoIP (SIP) account(s) on the V500 - see Section 7.4 on page 122. • Set up your V500 to get its settings automatically - see Section 7.5 on page 155.
Chapter 7 LCD Menus: Advanced 7.2 The Advanced Setting Menu Select Advanced Setting. The following screen displays. Figure 37 LCD Menu: Advanced Setting Advanced Setting 1 Network Setting 2 SIP Configuration 3 Auto Provision (On) 4 Programmable Key 5 Display Adjusting 6 Call Feature Mode 7 Language Support 8 Flexworker Mode Select Back See the rest of this chapter for information on each of these menus.
Chapter 7 LCD Menus: Advanced The following table describes the labels in this screen. Table 31 LCD Menu: Network Setting LABEL DESCRIPTION PPPoE Use this to configure the V500’s PPPoE username and password, if it is a PPPoE client. Static IP Use this if you have an IP address to use for the V500. DHCP Use this if you do not have an IP address to use for the V500. The V500 obtains an address automatically from a DHCP server on the network.
Chapter 7 LCD Menus: Advanced The following table describes the labels in this screen. Table 32 LCD Menu: PPPoE LABEL DESCRIPTION Username Enter your PPPoE username. Password Enter your PPPoE password. Select Press this to choose the highlighted field in the menu. Back Press this to return to the previous screen. 7.3.1.1 PPPoE Username Enable and select Advanced Setting > Network Setting > PPPoE > Username. The following screen displays.
Chapter 7 LCD Menus: Advanced 7.3.1.1.1 PPPoE Username - Edit If you press Edit in the PPPoE Username screen, the following screen displays. Figure 41 LCD Menu: PPPoE Username - Edit PPPoE Username Uppercase Current: New: Save <- Back The following table describes the labels in this screen. Table 34 LCD Menu: PPPoE Username - Edit LABEL DESCRIPTION Current This is the static IP address currently configured on the V500.
Chapter 7 LCD Menus: Advanced 7.3.1.2 PPPoE Password Enable and select Advanced Setting > Network Setting > PPPoE > Password. The following screen displays. Figure 42 LCD Menu: PPPoE Password PPPoE Password Current: **** Edit Back The following table describes the labels in this screen. Table 35 LCD Menu: PPPoE Password 112 LABEL DESCRIPTION Current Each asterisk (*) represents one character of the PPPoE password configured on the V500. Edit Press this to enter a different PPPoE password.
Chapter 7 LCD Menus: Advanced 7.3.1.2.1 PPPoE Password - Edit Press Edit in the PPPoE > PPPoE Password screen. The following screen displays. Figure 43 LCD Menu: PPPoE Password - Edit PPPoE Password Number Current: **** New: Confirm: Save <- Back The following table describes the labels in this screen. Table 36 LCD Menu: PPPoE Username - Edit LABEL DESCRIPTION Current This is the static IP address currently configured on the V500. New Enter the PPPoE password you want the V500 to use.
Chapter 7 LCD Menus: Advanced 7.3.2 Static IP Use this menu to manually configure your V500’s IP address, subnet mask and gateway settings. Enter the settings exactly as your ISP or network administrator gave them to you. Enable and select Advanced Setting > Network Setting > Static IP. The following screen displays. Figure 44 LCD Menu: Static IP Static IP 1 IP Address 2 Default Gateway 3 Subnet Mask 4 1st DNS 5 2nd DNS Select Back The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced 7.3.2.1 IP Address Enable and select Advanced Setting > Network Setting > Static IP > IP Address. The following screen displays. Figure 45 LCD Menu: IP Address Static IP Current: 192.168.5.1 Edit Back The following table describes the labels in this screen. Table 38 LCD Menu: IP Address LABEL DESCRIPTION Current This is the static IP address currently configured on the V500. Edit Press this to enter a different static IP address.
Chapter 7 LCD Menus: Advanced The following table describes the labels in this screen. Table 39 LCD Menu: IP Address - Edit LABEL DESCRIPTION Current This is the static IP address currently configured on the V500. New Enter the static IP address you want the V500 to use in dotted decimal notation. Mode Cycle through different character input modes using the # key. Save Press this to save your changes. . Press this to enter a period. <- Press this to delete a character.
Chapter 7 LCD Menus: Advanced 7.3.2.2.1 Default Gateway - Edit Press Edit in the Default Gateway screen. The following screen displays. Figure 48 LCD Menu: Default Gateway - Edit Static Gateway Number Current: 192.168.1.254 New: Save . <- Cancel The following table describes the labels in this screen. Table 41 LCD Menu: Default Gateway - Edit LABEL DESCRIPTION Current This is the static IP address of the device your V500 is using to access the Internet.
Chapter 7 LCD Menus: Advanced 7.3.2.3 Subnet Mask Enable and select Advanced Setting > Network Setting > Static IP > Subnet Mask. The following screen displays. Figure 49 LCD Menu: Subnet Mask Subnet Mask Current: 255.255.255.0 Edit Back The following table describes the labels in this screen. Table 42 LCD Menu: Subnet Mask LABEL DESCRIPTION Current This is the subnet mask your V500 is configured to use. Edit Press this to enter a different subnet mask.
Chapter 7 LCD Menus: Advanced The following table describes the labels in this screen. Table 43 LCD Menu: Subnet Mask - Edit LABEL DESCRIPTION Current This is the subnet mask your V500 is configured to use. New Enter the new subnet mask in dotted decimal notation. Mode Cycle through different character input modes using the # key. Save Press this to save your changes. . Press this to enter a period. <- Press this to delete a character.
Chapter 7 LCD Menus: Advanced 7.3.2.4.1 First / Second DNS - Edit Press Edit in the 1st DNS or 2nd DNS screen. A screen similar to the following displays (this example uses the 1st DNS screen). Figure 52 LCD Menu: First / Second DNS - Edit 1st DNS Number Current: 0.0.0.0 New: Save . <- Cancel The following table describes the labels in this screen. Table 45 LCD Menu: First / Second DNS - Edit LABEL DESCRIPTION Current This is the subnet mask your V500 is configured to use.
Chapter 7 LCD Menus: Advanced 7.3.4 The VLAN Menu The V500 can be a member of a VLAN group to communicate with the SIP server. You can assign the V500’s traffic priority that goes through the VLAN group. In the following example, the V500, a desktop and a notebook are all in VLAN1 group. This VLAN group can access the Internet through a gateway. The VoIP traffic used by the V500 within VLAN1 has the highest priority, so its VLAN Priority is set to 7.
Chapter 7 LCD Menus: Advanced The following table describes the labels in this screen. Table 46 LCD Menu: VLAN LABEL DESCRIPTION VLAN ID Enter the VLAN ID provided by your network administrator. Your LAN and gateway must be configured to use VLAN tags. VLAN PRIORITY If the V500 is a member of a VLAN group, you may choose a priority level for its VoIP traffic within the VLAN. The priority level is from 0-7, with 0 being the lowest level and 7 being the highest level.
Chapter 7 LCD Menus: Advanced Highlight the SIP account you want to configure and press On. When a SIP account is active, the V500 tries to register it with the SIP server you configure. Press Select. The SIP Account Configuration screen displays. See the following sections for more information on each menu in this screen. Table 47 LCD Menu: SIP Account Configuration SIP (1 ~ 4) Configuration Display Name see Section 7.4.1 on page 123 SIP Number see Section 7.4.
Chapter 7 LCD Menus: Advanced Figure 55 LCD Menu: Display Name Account Name Current: Edit Back The following table describes the labels in this screen. Table 48 LCD Menu: Display Name LABEL DESCRIPTION Current This shows the name already configured for this account. Edit Press this to enter the new name for this account. Back Press this to return to the previous screen. 7.4.1.1 Account Name - Edit Press Edit in the Account Name screen. The following screen displays.
Chapter 7 LCD Menus: Advanced Figure 56 LCD Menu: Display Name - Edit Account Name Number Current: New: Save . <- Back The following table describes the labels in this screen. Table 49 LCD Menu: Display Name - Edit LABEL DESCRIPTION Current This shows the name already configured for this account. New Enter the new name for this account. Mode Cycle through different character input modes using the # key. Save Press this to save your changes. . Press this to enter a period.
Chapter 7 LCD Menus: Advanced Select Advanced Settings > SIP Configuration > SIP (1 ~ 4) Configuration > SIP Number. The following screen displays. Figure 57 LCD Menu: SIP Number SIP Number Current: 1234 Edit Back The following table describes the labels in this screen. Table 50 LCD Menu: SIP Number LABEL DESCRIPTION Current This shows the SIP number already configured for this account. Edit Press this to enter the new SIP number for this account.
Chapter 7 LCD Menus: Advanced The following table describes the labels in this screen. Table 51 LCD Menu: SIP Number - Edit LABEL DESCRIPTION Current This shows the SIP number already configured for this account. New Enter the SIP number you want this account to use. Mode Cycle through different character input modes using the # key. Save Press this to save your changes. <- Press this to delete a character. Cancel Press this to return to the previous screen without saving your settings. 7.4.
Chapter 7 LCD Menus: Advanced 7.4.3.1 SIP Local Port - Edit Press Edit in the SIP Local Port screen. The following screen displays. Figure 60 LCD Menu: SIP Local Port - Edit SIP Local Port Number Current: 5060 New: Save <- Back The following table describes the labels in this screen. Table 53 LCD Menu: SIP Local Port - Edit LABEL DESCRIPTION Current This shows the SIP local port number already configured for this account.
Chapter 7 LCD Menus: Advanced 7.4.4 SIP Server Address Use this menu to see and edit the IP address of the SIP server for this account. Select Advanced Setting > SIP Configuration > SIP (1 ~ 4) Configuration > SIP Server Addr. The following screen displays. Figure 61 LCD Menu: SIP Server Address SIP Server Addr Current: 0.0.0.0 Edit Back The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced 7.4.4.1 SIP Server Address - Edit Press Edit in the SIP Server Addr screen. The following screen displays. Figure 62 LCD Menu: SIP Server Address - Edit SIP Server Addr Number Current: 0.0.0.0 New: Save . <- Back The following table describes the labels in this screen. Table 55 LCD Menu: SIP Server Address - Edit 130 LABEL DESCRIPTION Current This shows the IP address of the SIP server already configured for this account.
Chapter 7 LCD Menus: Advanced 7.4.5 SIP Server Port Use this screen to see and edit the port on the this account’s SIP server used for SIP calls. Select Advanced Setting > SIP Configuration > SIP (1 ~ 4) Configuration > SIP Server Port. The following screen displays. Figure 63 LCD Menu: SIP Server Port SIP Server Port Current: 5060 Edit Back The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced 7.4.5.1 SIP Server Port - Edit Press Edit in the SIP Server Port screen. The following screen displays. Figure 64 LCD Menu: SIP Server Port - Edit SIP Server Port Number Current: 5060 New: Save <- Back The following table describes the labels in this screen. Table 57 LCD Menu: SIP Server Port - Edit LABEL DESCRIPTION Current This shows the SIP server port number already configured for this account.
Chapter 7 LCD Menus: Advanced 7.4.6 SIP Register Server Use this menu to see and edit the IP address of the server your service provider uses to register the V500 for this account (also known as a registrar server). Select Advanced Setting > SIP Configuration > SIP (1 ~ 4) Configuration > SIP Register Server. The following screen displays. Figure 65 LCD Menu: SIP Register Server SIP Register Server Current: 0.0.0.0 Edit Back The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced 7.4.6.1 SIP Register Server - Edit Press Edit in the SIP Register Server screen. The following screen displays. Figure 66 LCD Menu: SIP Register Server Address - Edit SIP Register Server Number Current: 0.0.0.0 New: Save . <- Back The following table describes the labels in this screen. Table 59 LCD Menu: SIP Register Server Address - Edit 134 LABEL DESCRIPTION Current This shows the IP address of the SIP register server already configured for this account.
Chapter 7 LCD Menus: Advanced 7.4.7 SIP Register Port Use this screen to see and edit the listening port on the SIP registrar server for calls from this account. Select Advanced Setting > SIP Configuration > SIP (1 ~ 4) Configuration > SIP Register Port. The following screen displays. Figure 67 LCD Menu: SIP Register Port SIP Register Port Current: 5060 Edit Back The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced 7.4.7.1 SIP Register Port - Edit Press Edit in the SIP Register Port screen. The following screen displays. Figure 68 LCD Menu: SIP Register Port - Edit SIP Register Port Number Current: 5060 New: Save <- Back The following table describes the labels in this screen. Table 61 LCD Menu: SIP Register Port - Edit LABEL DESCRIPTION Current This shows the SIP register port number already configured for this account.
Chapter 7 LCD Menus: Advanced 7.4.8 SIP Service Domain Use this to see and edit the SIP service domain configured for this SIP account. The SIP service domain of the VoIP service provider (the company that lets you make phonecalls over the Internet) is the domain name in a SIP URI. For example, if the SIP address is “1122334455@voip-provider.com”, then “voip-provider.com” is the SIP service domain. Select Advanced Setting > SIP Configuration > SIP (1 ~ 4) Configuration > SIP Service Domain.
Chapter 7 LCD Menus: Advanced 7.4.8.1 SIP Service Domain - Edit Press Edit in the SIP Service Domain screen. The following screen displays. Figure 70 LCD Menu: SIP Service Domain - Edit SIP Service Domain Number Current: New: Save . <- Back The following table describes the labels in this screen. Table 63 LCD Menu: SIP Service Domain - Edit 138 LABEL DESCRIPTION Current This shows the SIP service domain already configured for this account.
Chapter 7 LCD Menus: Advanced 7.4.9 SIP Authentication ID A SIP account’s authentication ID is its username. Select Advanced Setting > SIP Configuration > SIP (1 ~ 4) Configuration > SIP Auth ID to see and edit the SIP authentication ID for this SIP account. The following screen displays. Figure 71 LCD Menu: SIP Authentication ID SIP Auth ID Current: Edit Back The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced 7.4.9.1 SIP Authentication ID - Edit Press Edit in the SIP Auth ID screen. The following screen displays. Figure 72 LCD Menu: SIP Authentication ID - Edit SIP Auth ID Number Current: New: Save <- Back The following table describes the labels in this screen. Table 65 LCD Menu: SIP Authentication ID - Edit 140 LABEL DESCRIPTION Current This shows the SIP authentication ID already configured for this account.
Chapter 7 LCD Menus: Advanced 7.4.10 Authentication Password Use this screen to see and edit the password for this SIP account. Select Advanced Setting > SIP Configuration > SIP (1 ~ 4) Configuration > Auth Password. The following screen displays. Figure 73 LCD Menu: Authentication Password Auth Password Current: **** Edit Back The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced The following table describes the labels in this screen. Table 67 LCD Menu: Authentication Password - Edit LABEL DESCRIPTION Current This shows the SIP authentication ID already configured for this account. Each asterisk (*) represents one character of the password configured on the V500. New Enter the new password for this account. Confirm Re-enter the new password. Mode Cycle through different character input modes using the # key.
Chapter 7 LCD Menus: Advanced Press Change to cycle through the available codecs. Press Apply to save your changes and return to the previous menu, or press Back to return to the previous menu without saving. See the section on voice coding and decoding in the web configurator section for information on each of the codecs. 7.4.12 Voicemail Number Use this screen to see and edit the number your V500 uses to access voicemail for this SIP account.
Chapter 7 LCD Menus: Advanced 7.4.12.1 Voicemail Number - Edit Press Edit in the Voicemail Number screen. The following screen displays. Figure 77 LCD Menu: Voicemail Number - Edit Voicemail Number Number Current: **** New: Save <- Back The following table describes the labels in this screen. Table 69 LCD Menu: Voicemail Number - Edit LABEL DESCRIPTION Current This shows the voicemail number already configured for this account. New Enter the new voicemail number for this account.
Chapter 7 LCD Menus: Advanced 7.4.14 Call ID Turn this On to have the V500 send caller ID for outgoing calls. The person you call can tell who is calling. Turn this Off if you want the V500 not to send caller ID. 7.4.15 NAT Setting Use these menus to configure NAT (Network Address Translation) on the V500. See Section on page 218 for more information. Select Advanced Setting > SIP Configuration > SIP (1 ~ 4) Configuration > NAT Setting. The following screen displays.
Chapter 7 LCD Menus: Advanced 7.4.15.1 STUN Use this menu to have the V500 get NAT information automatically from a STUN server. Enable and select Advanced Setting > SIP Configuration > SIP (1 ~ 4) Configuration > NAT Setting > STUN. The following screen displays. Figure 79 LCD Menu: STUN STUN 1 Server Addr 2 Server Port Select Back The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced 7.4.15.1.1 STUN Server Address Use this menu to see or edit the IP address of the STUN server you want to use. Enable and select Advanced Setting > SIP Configuration > SIP (1 ~ 4) Configuration > NAT Setting > Server Addr. The following screen displays. Figure 80 LCD Menu: STUN Server Address STUN Server Address Current: Edit Back The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced The following table describes the labels in this screen. Table 72 LCD Menu: STUN Server Address - Edit LABEL DESCRIPTION Current This shows the STUN server address already configured for this account. New Enter the new STUN server address for this account. Mode Cycle through different character input modes using the # key. Save Press this to save your changes. . Press this to enter a period. <- Press this to delete a character.
Chapter 7 LCD Menus: Advanced Press Edit in the STUN Server Port screen. The following screen displays. Figure 83 LCD Menu: STUN Server Port - Edit Server Port Number Current: 3478 New: Save <- Back The following table describes the labels in this screen. Table 74 LCD Menu: STUN Server Port - Edit LABEL DESCRIPTION Current This shows the listening port on the STUN server already configured for this account. New Enter the new listening port on the STUN server.
Chapter 7 LCD Menus: Advanced 7.4.15.2 Outbound Proxy Use this menu to have the V500 use an outbound proxy server. Enable and select Advanced Setting > SIP Configuration > SIP (1 ~ 4) Configuration > NAT Setting > Outbound Proxy. The following screen displays. Figure 84 LCD Menu: Outbound Proxy Outbound Proxy 1 Server Addr 2 Server Port Select Back The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced 4) Configuration > NAT Setting > Outbound Proxy > Server Addr. The following screen displays. Figure 85 LCD Menu: Outbound Proxy Server Address Outbound Server Address Current: Edit Back The following table describes the labels in this screen. Table 76 LCD Menu: Outbound Proxy Server Address LABEL DESCRIPTION Current This shows the outbound proxy server address already configured for this account. Edit Press this to enter the new outbound proxy server address.
Chapter 7 LCD Menus: Advanced The following table describes the labels in this screen. Table 77 LCD Menu: Outbound Proxy Server Address - Edit LABEL DESCRIPTION Current This shows the Outbound Proxy server address already configured for this account. New Enter the new Outbound Proxy server address for this account. Mode Cycle through different character input modes using the # key. Save Press this to save your changes. . Press this to enter a period. <- Press this to delete a character.
Chapter 7 LCD Menus: Advanced Press Edit in the Outbound Proxy Server Port screen. The following screen displays. Figure 88 LCD Menu: Outbound Proxy Server Port - Edit Server Port Number Current:5060 New: Save <- Back The following table describes the labels in this screen. Table 79 LCD Menu: Outbound Proxy Server Port - Edit LABEL DESCRIPTION Current This shows the listening port on the Outbound Proxy server already configured for this account.
Chapter 7 LCD Menus: Advanced Select Advanced Setting > SIP Configuration > SIP (1 ~ 4) Configuration > Backup SIP Server. The following screen displays. Figure 89 LCD Menu: Backup SIP Server Backup SIP Server 1 1st Backup SIP Server (Off) 2 2nd Backup SIP Server (Off) Select On Off Back Enable and select the backup SIP server you want to configure, or press Back to return to the previous screen. 7.4.16.1 First / Second Backup Server Use these screens to configure details of the backup SIP server(s).
Chapter 7 LCD Menus: Advanced The following table describes the labels in this screen. Table 80 LCD Menu: First / Second Backup SIP Server LABEL DESCRIPTION SIP Server Address This is the IP address of the backup SIP server. See Section 7.4.4 on page 129 for information on how to configure this. SIP Server Port This is the listening port on the backup SIP server. See Section 7.4.5 on page 131 for information on how to configure this.
Chapter 7 LCD Menus: Advanced The following table describes the labels in this screen. Table 81 LCD Menu: Auto Provision LABEL DESCRIPTION Protocol Select this to see or edit the protocol the V500 uses to request and receive auto-provisioning files. Server Address Select this to see or edit the auto provisioning server’s IP address. Port Select this to see or edit the auto-provisioning server’s port number.
Chapter 7 LCD Menus: Advanced The following table describes the labels in this screen. Table 82 LCD Menu: Auto Provision Protocol LABEL DESCRIPTION Current This shows the auto-provision protocol already configured on the V500. Edit Press this to change the auto-provision protocol. Note: The V500 must use the same protocol as the autoprovisioning server. Back Press this to return to the previous screen. 7.5.1.1 Auto Provision Protocol - Edit Press Edit in the Auto Provision Protocol screen.
Chapter 7 LCD Menus: Advanced 7.5.2 Auto-provisioning Server Address Use this screen to see or edit the IP address of the auto-provisioning server from which the V500 gets the auto-provisioning file. Enable and select Advanced Setting > Auto Provision > Server Address. The following screen displays. Figure 94 LCD Menu: Auto Provision Server Address Server Address Current: Edit Back The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced 7.5.2.1 Auto-provisioning Server Address - Edit Press Edit in the Server Address screen. The following screen displays. Figure 95 LCD Menu: Auto Provision Server Address - Edit Server Address Number Current: New: Save . <- Back The following table describes the labels in this screen. Table 85 LCD Menu: Auto Provision Server Address - Edit LABEL DESCRIPTION Current This shows the auto-provisioning server IP address already configured on the V500.
Chapter 7 LCD Menus: Advanced 7.5.3 Auto-provisioning Server Port Use this screen to see or edit the listening port of the auto-provisioning server from which the V500 gets the auto-provisioning file. Enable and select Advanced Setting > Auto Provision > Port. The following screen displays. Figure 96 LCD Menu: Auto Provision Server Port Server Port Current: Edit Back The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced 7.5.3.1 Auto-provisioning Server Port - Edit Press Edit in the Server Port screen. The following screen displays. Figure 97 LCD Menu: Auto Provision Server Port - Edit Server Port Number Current: New: Save <- Back The following table describes the labels in this screen. Table 87 LCD Menu: Auto Provision Server Port - Edit LABEL DESCRIPTION Current This shows the auto-provisioning server’s listening port number already configured on the V500.
Chapter 7 LCD Menus: Advanced Enable and select Advanced Setting > Auto Provision > Expire Time. The following screen displays. Figure 98 LCD Menu: Auto Provision Expire Time Expire Time Current Timeout (sec): 3600 Edit Back The following table describes the labels in this screen. Table 88 LCD Menu: Auto Provision Expire Time LABEL DESCRIPTION Current Timeout This shows the expire time already configured on the V500. Edit Press this to change the expire time.
Chapter 7 LCD Menus: Advanced The following table describes the labels in this screen. Table 89 LCD Menu: Auto Provision Expire Time - Edit LABEL DESCRIPTION Current Timeout This shows the expire time already configured on the V500. New Timeout Enter the new expire time. Mode Cycle through different character input modes using the # key. Save Press this to save your changes. <- Press this to delete a character. Back Press this to return to the previous screen. 7.5.
Chapter 7 LCD Menus: Advanced 7.5.5.1 Retry Time - Edit Press Edit in the Retry Time screen. The following screen displays. Figure 101 LCD Menu: Auto Provision Retry Time - Edit Retry Time Number Current Timeout (sec): 1800 New Timeout (sec): Save <- Back The following table describes the labels in this screen. Table 91 LCD Menu: Auto Provision Expire Time - Edit LABEL DESCRIPTION Current Timeout This shows the retry time already configured on the V500. New Timeout Enter the new retry time.
Chapter 7 LCD Menus: Advanced Select Advanced Setting > Programmable Key. The following screen displays. Figure 102 LCD Menu: Programmable Feature Key Programmable Key Number Key 1: Key 2: Key 3: Key 4: Key 5: Key 6: Apply * <- Back The following table describes the labels in this screen. Table 92 LCD Menu: Programmable Key LABEL DESCRIPTION Key 1 ~ Key 6 These show the feature code configured for each rule. Note: The rules in this screen are in the same order as the custom keys on the V500.
Chapter 7 LCD Menus: Advanced 7.7 Display Adjusting Use this menu to change the way the LCD screen displays. You can change the screen’s brightness and contrast levels. Select Advanced Setting > Display Adjusting. The following screen displays. Figure 103 LCD Menu: Display Adjusting Display Adjusting 1 Contrast 2 Brightness Select Back The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced 7.7.1 Contrast Use this menu to change the LCD screen’s contrast (the difference between the text shade and the background shade). Select Contrast in the Display Adjusting menu. The following screen displays. Figure 104 LCD Menu: Contrast Contrast Apply Down Up Cancel The following table describes the labels in this screen. Table 94 LCD Menu: Contrast LABEL DESCRIPTION Apply Press this to save your settings. Up Press this to increase the contrast.
Chapter 7 LCD Menus: Advanced 7.7.2 Brightness Use this menu to change the LCD screen’s brightness. Select Brightness in the Display Adjusting menu. The following screen displays. Figure 105 LCD Menu: Brightness Brightness Apply Down Up Cancel The following table describes the labels in this screen. Table 95 LCD Menu: Brightness LABEL DESCRIPTION Apply Press this to save your settings. Up Press this to increase the screen’s brightness. Down Press this to decrease the screen’s brightness.
Chapter 7 LCD Menus: Advanced setting codes to enable and disable the features. You should contact your service provider for the codes before configuration. See Section 2.2 on page 35 for more information about the action and function keys. See Section 2.3 on page 41 for more information on how to use these keys.
Chapter 7 LCD Menus: Advanced Table 96 LCD Menu: Call Feature Mode LABEL DESCRIPTION Paging This is the code used to turn the paging feature on and off speakerphone for this extension. You can set up paging groups in the IP PBX. In paging feature, you can dial a number configured for a group of extensions. When you do this, each phone in the paging group goes into speakerphone mode automatically. See the User’s Guide of your IP PBX for more information about paging groups.
Chapter 7 LCD Menus: Advanced The following table describes the labels in this screen. Table 97 LCD Menu: Language Support LABEL DESCRIPTION English ~ Russian Select a language for the LCD menus. Apply Press this to save your settings. Back Press this to return to the previous screen. 7.10 Flexworker Mode Use this menu to turn Flexworker mode on or off. The Flexworker feature allows you to “carry” your V500 settings with you when you change locations but are still using a compatible V500 phone.
Chapter 7 LCD Menus: Advanced 7.10.1 Using Flexworker Mode The Flexworker system lets a person use any IP phone connected to a Flexworkercompatible IP PBX (such as the ZyXEL X6004) and retain the following accountspecific settings: call log, personal phonebook, speed dial, programmable key, call forward, block list, DND white list, SIP account, account name, user name, password, voice mail number, and advanced SIP settings.
Chapter 7 LCD Menus: Advanced 3 This displays the Login screen, as shown next. Flexworker Login User Name: CaseyJones Extension Number: 1234 Password: **** Apply <- Back Enter your User Name, Extension Number, and Password then press Apply. The Back key returns to the previous screen without retaining any information you may have entered here while the <- (arrow) key lets you backspace to delete a mistakenly entered character.
Chapter 7 LCD Menus: Advanced 7.11 Clock Alarm Setting Use the menu to configure the V500’s clock alarm feature. Select Advanced Setting > Clock Alarm Setting. The following screen displays. Note: The three alarms must have different configurations. You cannot have two or three identical alarms. Figure 109 LCD Menu: Clock Alarm Setting Clock Alarm Setting 1 0:0 (off) 2 0:0 (off) 3 0:0 (off) Select On Off Back The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced 7.11.1 Clock Alarm Configuration Use the menu to configure the V500’s clock alarm feature. Figure 110 LCD Menu: Clock Alarm Configuration Clock Alarm Configuration 1 Time 2 Message 3 Day 4 Ring Select Back The following table describes the labels in this screen. Table 100 LCD Menu: Clock Alarm Configuration LABEL DESCRIPTION Time Select this to configure the time the clock alarm is triggered.
Chapter 7 LCD Menus: Advanced 7.11.2 Clock Alarm Time Select Time in the Clock Alarm Configuration screen. The following screen displays. Figure 111 LCD Menu: Clock Alarm Time Clock Alarm Time Current: 12:30 Edit Back The following table describes the labels in this screen. Table 101 LCD Menu: Clock Alarm Time 176 LABEL DESCRIPTION Current This displays the current clock alarm time. Edit Press this to change the clock alarm time. Back Press this to return to the previous screen.
Chapter 7 LCD Menus: Advanced 7.11.2.1 Clock Alarm Time - Edit Press Edit in the Clock Alarm Time screen. The following screen displays. Figure 112 LCD Menu: Clock Alarm Time - Edit Clock Alarm Time Number Current: 12:30 New:_ Save : <- Back The following table describes the labels in this screen. Table 102 LCD Menu: Clock Alarm Time - Edit LABEL DESCRIPTION Current This shows the clock alarm time already configured on the V500. New Enter the new clock alarm time.
Chapter 7 LCD Menus: Advanced 7.11.3 Clock Alarm Message Select Message in the Clock Alarm Configuration screen. The following screen displays. Figure 113 LCD Menu: Clock Alarm Message Clock Alarm Message Current: Edit Back The following table describes the labels in this screen. Table 103 LCD Menu: Clock Alarm Message 178 LABEL DESCRIPTION Current This displays the current clock alarm message. Edit Press this to change the clock alarm message.
Chapter 7 LCD Menus: Advanced 7.11.3.1 Clock Alarm Message - Edit Press Edit in the Clock Alarm Message screen. The following screen displays. Figure 114 LCD Menu: Clock Alarm Message - Edit Clock Alarm Message Number Current: Alarm1 New:_ Save <- Back The following table describes the labels in this screen. Table 104 LCD Menu: Clock Alarm Message - Edit LABEL DESCRIPTION Current This shows the clock alarm message already configured on the V500. New Enter the new clock alarm message.
Chapter 7 LCD Menus: Advanced 7.11.4 Clock Alarm Day Select Day in the Clock Alarm Configuration screen. The following screen displays. Figure 115 LCD Menu: Clock Alarm Day Clock Alarm Day Everyday (on) Sunday (on) Monday (on) Tuesday (on) Wednesday (on) Thursday Friday Saturday (on) (on) (on) On Off Back The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced 7.11.5 Clock Alarm Ring Select Ring in the Clock Alarm Configuration screen. The following screen displays. Figure 116 LCD Menu: Clock Alarm Ring Clock Alarm Ring Chirp 0 Chirp 1 Chirp 2 Chirp 3 Chirp 4 Chirp 5 Chirp 6 Chirp 7 Apply Back The following table describes the labels in this screen. Table 106 LCD Menu: Clock Alarm Day LABEL DESCRIPTION Chirp 0~12 Select a ring style to associate with the clock alarm. Apply Press this to save your settings.
Chapter 7 LCD Menus: Advanced 7.12 ACD Mode Use the menu to configure the V500’s Automatic Call Distrubion feature. Figure 117 LCD Menu: ACD Mode ACD Mode 1 ACD Mode (Off) On Off Back The following table describes the labels in this screen. Table 107 LCD Menu: Clock Alarm Day 182 LABEL DESCRIPTION ACD Mode (On/Off) Set this to On if you want to use ACD with this phone. On Press this to turn the highlighted menu item on. Off Press this to turn the highlighted menu item off.
Chapter 7 LCD Menus: Advanced 7.12.1 Automatic Call Distribution Automatic Call Distribution (ACD) is system used to route calls to specific phones. ACD systems can often be found in places that receive a high number of calls and which require a large staff of “agents” to field them, such as call centers.
Chapter 7 LCD Menus: Advanced 7.13 NTP Setting NTP stands for Network Time Protocol. It is employed by devices connected to the Internet in order to obtain a precise time setting from an official time server. These time servers are accurate to within 200 microseconds. Use this menue to configure the time server settings of your V500. Figure 119 LCD Menu: NTP Setting NTP Setting 1 Time Server Address 2 Time Zone 3 Time Interval Select Back The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced 7.14 Date Format Use the menu to select the date format that shows on the V500’s LCD. Figure 120 LCD Menu: Date Format Date Format 1 YYYY-MM-DD 2 MM-DD-YYYY 3 DD-MM-YYYY Apply Back Select the date format you want to use on your V500 and click Apply to finish.
Chapter 7 LCD Menus: Advanced 186 V500 Series User’s Guide
CHAPTER 8 Introducing the Web Configurator 8.1 Overview This chapter describes how to access the V500’s web configurator and provides an overview of its screens. 8.2 Accessing the Web Configurator 1 Make sure your hardware is properly connected and prepare your computer or computer network to connect to the V500 (refer to the Quick Start Guide). 2 Launch your web browser. 3 Enter the V500’s IP address as the URL. The V500 is set to get an IP address automatically.
Chapter 8 Introducing the Web Configurator Note: If the V500 is not connected to a network, use the management IP address. The default management IP address is 192.168.5.1. The following screen displays. Figure 121 Password Screen 4 Type “admin” as the username and "1234" (default) as the password, then click Login. 5 It is strongly recommended that you change your password in the screen that displays next.
Chapter 8 Introducing the Web Configurator The Status screen displays. Figure 123 The Status Screen A B C D As illustrated above, the web configurator screen is divided into four parts. • A - title bar • B - navigation panel • C - main window • D - status bar 8.2.1 Title Bar The title bar has some icons in the upper right corner.
Chapter 8 Introducing the Web Configurator The icons have the following functions. Table 109 Web Configurator Icons in the Title Bar ICON DESCRIPTION Language: Select a language for the Web Configurator user interface. Help: Click this to see online help related to the current screen. Logout: Click this icon to log out of the web configurator. 8.2.2 Navigation Panel Use the menu items on the navigation panel to open screens and configure the V500’s features. The following table describes the menu items.
Chapter 8 Introducing the Web Configurator Table 110 Navigation Panel Summary LINK TAB FUNCTION General This screen contains administrative and system-related information and also allows you to change your password. Time Setting Use this screen to change your V500’s time and date. Dynamic DNS Use this screen to map your current dynamic IP address with one or many dynamic DNS services so that anyone can contact you.
Chapter 8 Introducing the Web Configurator 192 V500 Series User’s Guide
CHAPTER 9 Status Screens 9.1 Overview Use the Status screens to see the current status of the V500, its system resources, interfaces, and SIP accounts. You can also register and unregister SIP accounts. It also provides detailed traffic and VoIP statistics. 9.2 Status Screen This screen displays the overall status and performance statistics of your device. Click the Status button on the navigation panel to display it.
Chapter 9 Status Screens Each field is described in the following table. Table 111 Status Screen LABEL DESCRIPTION Refresh Interval Enter how often you want the V500 to update this screen. Refresh Now Click this to update this screen immediately. Device Information System Name This field displays the V500’s system name. It is used for identification. You can change this in the Maintenance > System > General screen’s System Name field.
Chapter 9 Status Screens Table 111 Status Screen LABEL Rate DESCRIPTION This displays the port speed and duplex setting. Ethernet port connections can be in half-duplex or full-duplex mode. Full-duplex refers to a device's ability to send and receive simultaneously, while half-duplex indicates that traffic can flow in only one direction at a time. The Ethernet port must use the same speed or duplex mode setting as the peer Ethernet port in order to connect.
Chapter 9 Status Screens Poll Interval(s) field is configurable. To access it, open the Status screen (see Section 9.2 on page 193), and click (Details...) next to Packet Statistics. Figure 125 Packet Statistics The following table describes the fields in this screen. Table 112 Packet Statistics LABEL DESCRIPTION Packet Statistics 196 Port This column displays each interface of the V500. Status This displays the port speed and duplex setting.
Chapter 9 Status Screens 9.2.2 VoIP Statistics This screen displays SIP registration information, status of all incoming and outgoing calls and VoIP traffic statistics. To access it, open the Status screen (see Section 9.2 on page 193), and click (Details...) next to VoIP Statistics. Figure 126 VoIP Statistics Each field is described in the following table. Table 113 VoIP Statistics LABEL DESCRIPTION SIP Status Account This column displays each SIP account in the V500.
Chapter 9 Status Screens Table 113 VoIP Statistics LABEL DESCRIPTION URI This field displays the account number and service domain of the SIP account. You can change these in VoIP > SIP > SIP Settings. Protocol This field displays the transport protocol the SIP account uses. SIP accounts always use UDP. Message Waiting This field indicates whether or not there are any messages waiting for the SIP account. Last Incoming Number This field displays the last number that called the SIP account.
Chapter 9 Status Screens Table 113 VoIP Statistics LABEL DESCRIPTION Tx B/s This field displays how quickly the V500 has transmitted packets in the current call. The rate is the average number of bytes transmitted per second. Rx B/s This field displays how quickly the V500 has received packets in the current call. The rate is the average number of bytes transmitted per second. Poll Interval(s) Enter how often you want the V500 to update this screen, and click Set Interval.
Chapter 9 Status Screens Each field is described in the following table. Table 114 Additional VoIP Statistics 200 LABEL DESCRIPTION Tx Packet Loss Rate This indicates the total number of RTP data packets that have been lost since the beginning of transmission. Rx Packet Loss Rate This indicates the total number of RTP data packets that have been lost since the beginning of reception.
CHAPTER 10 Network Setup 10.1 Overview This chapter discusses how to configure the V500’s network settings. 10.1.1 What You Can Do in This Chapter • The Internet Connection screen allows you change your V500’s Internet access settings (Section 10.2 on page 203). • The Management Port screen allows configure the management IP address of the V500 (Section 10.3 on page 204). 10.1.2 What You Need to Know The following terms and concepts may help as you read through this chapter.
Chapter 10 Network Setup Note: Regardless of your particular situation, do not create an arbitrary IP address; always follow the guidelines above. For more information on address assignment, please refer to RFC 1597, Address Allocation for Private Internets and RFC 1466, Guidelines for Management of IP Address Space. IP Address and Subnet Mask Similar to the way houses on a street share a common street name, computers on a LAN share one common network number.
Chapter 10 Network Setup Operationally, PPPoE saves significant effort for both you and the ISP or carrier, as it requires no specific configuration of the broadband modem at the customer site. By implementing PPPoE directly on the V500 (rather than individual computers), the computers on the LAN do not need PPPoE software installed, since the V500 does that part of the task. Furthermore, with NAT, all of the LANs’ computers will have access. 10.
Chapter 10 Network Setup Table 116 Network > Internet Connection LABEL Primary DNS Secondary DNS DESCRIPTION Enter the DNS (Domain Name Service) servers, if provided by your ISP. PPPoE Use PPPoE Client Select this if your V500 is a PPPoE client. PPPoE User Name Type the user name given to you by your ISP. Password Type the password associated with the user name above. Apply Click this to save your changes. Reset Click this to reload the previous configuration for this screen. 10.
CHAPTER 11 SIP Account Setup 11.1 Overview This chapter discusses the V500’s VoIP > SIP screens. 11.1.1 What You Can Do in This Chapter • The SIP Settings screen allows you to maintain basic information about each SIP account (Section 11.2 on page 206). • The SIP QoS screen allows you to maintain ToS and VLAN settings for the V500 (Section 11.3 on page 213). 11.1.2 What You Need to Know The following terms and concepts may help as you read through this chapter.
Chapter 11 SIP Account Setup signaling. SIP handles telephone calls and can interface with traditional circuitswitched telephone networks. 11.2 SIP Settings Screen Use this screen to maintain basic information about each SIP account. Your VoIP service provider (the company that lets you make phone calls over the Internet) should provide this. You can also enable and disable each SIP account. To access this screen, click VoIP > SIP > SIP Settings.
Chapter 11 SIP Account Setup Each field is described in the following table. Table 118 VoIP > SIP > SIP Settings LABEL DESCRIPTION SIP Settings SIP Account Select the SIP account you want to see in this screen. If you change this field, the screen automatically refreshes. Active Select this if you want the V500 to use this account. Clear it if you do not want the V500 to use this account. Account Name This is the name that appears in this SIP account’s tab on the LCD screen.
Chapter 11 SIP Account Setup Table 118 VoIP > SIP > SIP Settings LABEL DESCRIPTION 1st / 2nd Backup SIP Server Select the check box to have the V500 use the backup SIP server(s) you configure. If the V500 cannot use the server you configured in the SIP Settings section of this screen, it tries to use the backup server(s). It tries to use the 1st Backup SIP Server and, if it cannot connect, then tries to use the 2nd Backup SIP Server.
Chapter 11 SIP Account Setup 11.2.1 Advanced SIP Setup Screen Use this screen to maintain advanced settings for each SIP account. Click Advanced Setup in VoIP > SIP > SIP Settings. The following screen displays.
Chapter 11 SIP Account Setup Each field is described in the following table. Table 119 VoIP > SIP > SIP Settings > Advanced Setup LABEL DESCRIPTION SIP Server Settings URL Type Select whether or not to include the SIP service domain name when the V500 sends the SIP number. SIP - include the SIP service domain name TEL - do not include the SIP service domain name Expiration Duration Enter the number of seconds your SIP account is registered with the SIP register server before it is deleted.
Chapter 11 SIP Account Setup Table 119 VoIP > SIP > SIP Settings > Advanced Setup (continued) LABEL DESCRIPTION Voice Select the type of voice coder/decoder (codec) that you want the V500 Compression to use. G.711 provides high voice quality but requires more bandwidth (64 kbps). • • • • • • G.711A is typically used in Europe. G.711u is typically used in North America and Japan. G.722 provides excellent sound quality and operates at 48 ~ 64 kbps. G.726 operates at 16, 24, 32 or 40 kbps. By contrast, G.
Chapter 11 SIP Account Setup Table 119 VoIP > SIP > SIP Settings > Advanced Setup (continued) LABEL DESCRIPTION Server address Enter the IP address or domain name of the NAT router. Server Port Enter the NAT router’s listening port, if your network administrtor gave you one. Otherwise, keep the default value. Outbound Proxy Enable Select this if your service provider has a SIP outbound server to handle voice calls.
Chapter 11 SIP Account Setup Table 119 VoIP > SIP > SIP Settings > Advanced Setup (continued) LABEL Enable DESCRIPTION Select this to turn the RingBack function on. When someone calls you, and the line is busy, the caller is given the option to set an automatic RingBack. When you finish your call, the V500 automatically calls the person who called you, and then rings to alert you once the caller picks up.
Chapter 11 SIP Account Setup Each field is described in the following table. Table 120 VoIP > SIP > QoS LABEL DESCRIPTION TOS SIPTOS Enter the priority for SIP voice transmissions. The V500 creates Type of Service priority tags with this priority to voice traffic that it transmits. RTPTOS Enter the priority for RTP voice transmissions. The V500 creates Type of Service priority tags with this priority to RTP traffic that it transmits.
Chapter 11 SIP Account Setup SIP Service Domain The SIP service domain of the VoIP service provider (the company that lets you make phone calls over the Internet) is the domain name in a SIP URI. For example, if the SIP address is 1122334455@VoIP-provider.com, then “VoIPprovider.com” is the SIP service domain. SIP Call Progression The following figure displays the basic steps in the setup and tear down of a SIP call. A calls B. Table 121 SIP Call Progression A B 1. INVITE 2. Ringing 3. OK 4. ACK 5.
Chapter 11 SIP Account Setup When you use SIP to make a VoIP call, it originates at a client and terminates at a server. A SIP client could be a computer or a SIP phone. One device can act as both a SIP client and a SIP server. SIP User Agent A SIP user agent can make and receive VoIP telephone calls. This means that SIP can be used for peer-to-peer communications even though it is a client-server protocol. In the following figure, either A or B can act as a SIP user agent client to initiate a call.
Chapter 11 SIP Account Setup 2 The SIP proxy server forwards the call invitation to C. Figure 134 SIP Proxy Server SIP Redirect Server A SIP redirect server accepts SIP requests, translates the destination address to an IP address and sends the translated IP address back to the device that sent the request. Then the client device that originally sent the request can send requests to the IP address that it received back from the redirect server. Redirect servers do not initiate SIP requests.
Chapter 11 SIP Account Setup 3 Client device A then sends the call invitation to client device C. Figure 135 SIP Redirect Server SIP Register Server A SIP register server (also known as a registrar server) maintains a database of SIP identity-to-IP address (or domain name) mapping. The register server checks your user name and password when you register. RTP When you make a VoIP call using SIP, the RTP (Real time Transport Protocol) is used to handle voice data transfer.
Chapter 11 SIP Account Setup Use STUN or outbound proxy to allow the V500 to list its public IP address in the SIP messages. STUN STUN (Simple Traversal of User Datagram Protocol (UDP) through Network Address Translators) allows the V500 to find the presence and types of NAT routers and/or firewalls between it and the public Internet. STUN also allows the V500 to find the public IP address that NAT assigned, so the V500 can embed it in the SIP data stream.
Chapter 11 SIP Account Setup • G.711 is a Pulse Code Modulation (PCM) waveform codec. PCM measures analog signal amplitudes at regular time intervals (sampling) and converts them into digital bits (quantization). Quantization “reads” the analog signal and then “writes” it to the nearest digital value. For this reason, a digital sample is usually slightly different from its analog original (this difference is known as “quantization noise”). G.
Chapter 11 SIP Account Setup Tone. Each of the keys on a DTMF telephone corresponds to a different pair of frequencies. Pulse dialing sends a series of clicks to the local phone office in order to dial numbers. MWI (Message Waiting Indication) Enable Message Waiting Indication (MWI) enables your phone to give you a message–waiting (beeping) dial tone when you have one or more voice messages.
Chapter 11 SIP Account Setup a 6-bit DSCP field which can define up to 64 service levels. The following figure illustrates the DS field. Figure 137 DiffServ: Differentiated Service Field DSCP Unused (6-bit) (2-bit) DSCP is backward compatible with the three precedence bits in the ToS octet so that non-DiffServ compliant, ToS-enabled network device will not conflict with the DSCP mapping.
CHAPTER 12 Phone Setup 12.1 Overview This chapter discusses the V500’s Phone screens. 12.1.1 What You Can Do in This Chapter • The Phone Settings screen allows you to configure basic phone settings like volume and ring tones (Section 12.2 on page 224). • The Phone Region screen allows you to maintain settings that depend on which region of the world the V500 is in (Section 12.3 on page 227).
Chapter 12 Phone Setup 12.2 Phone Settings Screen Use this screen to configure basic phone settings like volume and ring tones. Click VoIP > Phone > Phone Settings. The following screen displays.
Chapter 12 Phone Setup Each field is described in the following table. Table 122 VoIP > Phone > Phone Settings LABEL DESCRIPTION Volume Control Speaker Volume Select this to set the internal speakerphone volume. This controls both the internal speaker and the internal microphone. 0 is the quietest and 12 is the loudest. Phone Volume Select this to set the handset volume. This controls both the handset’s speaker and its microphone. 0 is the quietest and 12 is the loudest.
Chapter 12 Phone Setup Table 122 VoIP > Phone > Phone Settings LABEL DESCRIPTION Paging Pick Up Setting Speaker Mode Select this if you want all pages to your phone to be automatically answered in speaker mode. Handset Mode Select this if you want all pages to your phone to be automatically answered in handset mode. Logo Display Logo Display Enter a word, such as a company name or slogan, to use as the logo that appears on the V500’s LCD screen when it is at rest.
Chapter 12 Phone Setup 12.3 Phone Region Screen Use this screen to maintain settings that depend on which region of the world the V500 is in. To access this screen, click VoIP > Phone > Region. Figure 139 VoIP > Phone > Region Each field is described in the following table. Table 123 VoIP > Phone > Region LABEL DESCRIPTION Region Setting Region Settings Select the place in which the V500 is located. Apply Click this to save your changes.
Chapter 12 Phone Setup Click VoIP > Phone > Speed Dial Settings. The following screen displays. Figure 140 Phone Book > Speed Dial Each field is described in the following table. Table 124 Phone Book > Speed Dial LABEL DESCRIPTION Speed Dial Settings Speed Dial Key 1~ 9 Enter the phone number you want the V500 to call when you use this speed dial key. Apply Click this to save your settings. Reset Click this to set every field in this screen to its last-saved value. 12.
Chapter 12 Phone Setup Click VoIP > Phone > Programmable Feature Key Settings. The following screen displays. Figure 141 VoIP > Phone > Programmable Feature Key Settings The following table describes the labels in this screen. Table 125 Phone Book > Programmable Feature Key Settings LABEL DESCRIPTION Programmable Feature Key Settings Programmable Key 1 ~6 Enter the feature code you want the V500 to use when you press this feature key.
Chapter 12 Phone Setup Table 125 Phone Book > Programmable Feature Key Settings LABEL DESCRIPTION Advanced Feature Key Settings CONFERENCE ~ SEND Enter the feature key number that you want to assign to this feature. Note: This remaps the default CONFERENCE ~ SEND keys on your phone and assigns their functions to the keypad numbers you assign here. 230 Apply Click this to save your settings. Reset Click this to set every field in this screen to its last-saved value.
CHAPTER 13 The Phone Book 13.1 Overview This chapter discusses the Phone Book screens. 13.1.1 What You Can Do in This Chapter • The Call Forward screen allows you to configure call forwarding for incoming calls (Section 13.2 on page 232). • The Contact List screen allows you to see, add and edit details of your contacts (Section 13.3 on page 234). • The Group List screen allows you to see and edit the calling groups to which your phonebook contacts belong (Section 13.4 on page 236).
Chapter 13 The Phone Book 13.2 Call Forward Screen Use this screen to configure call forwarding for incoming calls. When call forwarding is active, incoming calls are redirected to other phone numbers. You can set up rules for all incoming calls, or have the V500 forward calls from specific numbers only. Click VoIP > Phone Book > Call Forward. The following screen displays. Figure 142 VoIP > Phone Book > Call Forward The following table describes the labels in this screen.
Chapter 13 The Phone Book Table 126 VoIP > Phone Book > Call Forward (continued) LABEL DESCRIPTION Allow Anonymous Call Select this to allow incoming calls that do not carry caller ID. Conditional Forward Select this to forward all incoming calls under certain circumstances (if the phone is in use, if you do not answer, or if you have the Do Not Disturb function turned on).
Chapter 13 The Phone Book Table 126 VoIP > Phone Book > Call Forward (continued) LABEL DESCRIPTION Incoming Call Number Enter the incoming phone number to which you want this rule to apply. Forward to Number Enter the phone number to which you want to forward calls from this number Uncondition Select this to always forward incoming calls from this number.
Chapter 13 The Phone Book Table 127 VoIP > Phone Book > Contact List (continued) LABEL DESCRIPTION Name Enter the contact’s name. Group Select the group to which you want the contact to belong. You can then assign a different ring for incoming calls from each group. Alternatively, leave Default selected if you do not wish to assign the contact to a group. Assign Account Select the SIP account you want to use when calling this contact. Alternatively, leave None selected to use any SIP account.
Chapter 13 The Phone Book 13.4 Group List Screen Use this screen to see and edit the calling groups to which your phonebook contacts belong. Note: You can also edit this information in the VoIP > Phone Book > Contact List screen. Click VoIP > Phone Book > Group List. The following screen displays. Figure 144 VoIP > Phone Book > Group List The following table describes the labels in this screen.
Chapter 13 The Phone Book 13.5 Block List Screen Use this screen to see and edit details of the phone numbers that are prevented from making incoming calls to the V500. You can block up to 20 phone numbers. Click VoIP > Phone Book > Block List. The following screen displays. Figure 145 VoIP > Phone Book > Block List The following table describes the labels in this screen. Table 129 VoIP > Phone Book > Block List LABEL DESCRIPTION Block List Item This is the index number of the block list entry.
Chapter 13 The Phone Book Table 129 VoIP > Phone Book > Block List (continued) LABEL DESCRIPTION Block List Table Item This is the index number of the block list entry. Number This is the block list entry’s phone number. Incoming calls from this phone number are prevented from calling you. Name This is the name associated with the blocked phone number, if configured. Modify Click the Edit icon to change this entry’s details. Click the Delete icon to remove the entry from the block list.
Chapter 13 The Phone Book 13.6 DND White List Screen Use this screen to see and edit details of people who can make incoming calls to the V500 even when you have DND (Do Not Disturb) turned on. Click VoIP > Phone Book > DND White List. The following screen displays. Figure 146 VoIP > Phone Book > DND White List The following table describes the labels in this screen.
Chapter 13 The Phone Book Table 130 VoIP > Phone Book > DND White List (continued) LABEL Add From Phone Book DESCRIPTION Click this to select an entry from the phonebook page shown in the Page field. The list of contact numbers displays. Click on the number you want to add. DND White List Table Item This is the index number of the DND white list entry. Number This is the list entry’s phone number. Incoming calls from this phone number can call you even when DND is turned on.
CHAPTER 14 System 14.1 Overview Use the System screens to change the V500’s system and domain name settings, change the password or configure time settings. 14.1.1 What You Can Do in This Chapter • The General screen allows you to change system settings and the web configurator password, or to set the administrator inactivity timer (Section 14.2 on page 241). • The Time Setting screen allows you to change your V500’s time and date (Section 14.3 on page 244).
Chapter 14 System Click Maintenance > System > General. The following screen displays. Figure 147 Maintenance > System > General The following table describes the labels in this screen. Table 131 Maintenance > System > General LABEL DESCRIPTION System Setup System Name System Name is a unique name to identify the V500 in an Ethernet network. It is recommended you enter your computer’s “Computer name” in this field. This name can be up to 30 alphanumeric characters long.
Chapter 14 System Table 131 Maintenance > System > General (continued) LABEL New Password DESCRIPTION Type your new admin password. Note: The new password must be between 4 and 8 numerals (0 ~ 9) long. Letters, spaces and other characters are not allowed. Note that as you type a password, the screen displays an asterisk (*) for each character you type. Retype to Confirm User Level Retype your new admin password for confirmation. This section is for the user password.
Chapter 14 System 14.3 Time Setting Screen To change your V500’s time and date, click Maintenance > System > Time Setting. The screen appears as shown. Use this screen to configure the V500’s time based on your local time zone. Figure 148 Maintenance > System > Time Setting The following table describes the labels in this screen. Table 132 Maintenance > System > Time Setting LABEL DESCRIPTION Current Time and Date Current Time This field displays the time of your V500.
Chapter 14 System Table 132 Maintenance > System > Time Setting (continued) LABEL New Time (hh:mm:ss) DESCRIPTION This field displays the last updated time from the time server or the last time configured manually. When you set Time and Date Setup to Manual, enter the new time in this field and then click Apply. New Date (yyyy/mm/dd) This field displays the last updated date from the time server or the last date configured manually.
Chapter 14 System Table 132 Maintenance > System > Time Setting (continued) LABEL DESCRIPTION End Date Configure the day and time when Daylight Saving Time ends if you selected Daylight Savings. The o'clock field uses the 24 hour format. Here are a couple of examples: Daylight Saving Time ends in the United States on the last Sunday of October. Each time zone in the United States stops using Daylight Saving Time at 2 A.M. local time.
Chapter 14 System Click Maintenance > System > Dynamic DNS. The screen appears as shown. Use this screen to change your V500’s DDNS settings. Figure 149 Maintenance > DDNS The following table describes the labels in this screen. Table 133 Maintenance > System > DDNS LABEL DESCRIPTION Enable Dynamic DNS Select this to allow the V500 to use DDNS. Service Provider Select the type of service that you are registered for with your Dynamic DNS service provider.
Chapter 14 System 14.5 Clock Alarm Setting Click Maintenance > System > Clock Alarm Setting. The screen appears as shown. Use this screen to configure the V500’s clock alarm schedule. Note: The three alarms must have different configurations. You cannot have two or three identical alarms. Figure 150 Maintenance > System > Clock Alarm Setting The following table describes the labels in this screen.
CHAPTER 15 Logs 15.1 Overview This chapter contains information on viewing your V500’s logs. 15.2 Logs Screen Click Maintenance > Logs to open the Logs screen. You can view logs and alert messages in this screen. Once the log table is full, old logs are deleted as new logs are created. Click a column heading to sort the entries. A triangle indicates the direction of the sort order. Figure 151 Maintenance > Logs The following table describes the labels in this screen.
Chapter 15 Logs Table 135 Maintenance > Logs (continued) LABEL DESCRIPTION Refresh Click Refresh to renew the log screen. Clear Log Click Clear Log to delete all the logs. # This is the log’s index number. Time This field displays the time the log was recorded. Message This field states the reason for the log. Source This field lists the source IP address and the port number of the incoming packet that caused the log, if applicable.
CHAPTER 16 Tools 16.1 Overview This chapter shows you how to upload new firmware, upload or save backup configuration files, restart the V500 and manage ringtones. 16.1.1 What You Can Do in This Chapter • The Firmware Upload screen allows you to upload new firmware to your V500 (Section 16.2 on page 252). • The Configuration screen allows you to save your V500’s configuration data, restore it from a saved file, and reset the device to its factory defaults (Section 16.3 on page 254).
Chapter 16 Tools 16.2 Firmware Upload Screen Find firmware at www.zyxel.com in a file that (usually) uses the system model name with a "*.bin" extension, e.g., "V500.bin". The upload process uses HTTP (Hypertext Transfer Protocol) and may take up to two minutes. After a successful upload, the system will reboot. See the Firmware and Configuration File Maintenance chapter for upgrading firmware using FTP/TFTP commands. Click Maintenance > Tools.
Chapter 16 Tools After you see the Firmware Upload In Process screen, wait two minutes before logging into the V500 again. Figure 154 Upload Warning The V500 automatically restarts during this interval, causing a temporary network disconnect. In some operating systems, you may see the following icon on your desktop. Figure 155 Network Temporarily Disconnected After two minutes, log in again and check your new firmware version in the Status screen.
Chapter 16 Tools 16.3 Configuration Screen Click Maintenance > Tools > Configuration. Information related to factory defaults, backup configuration, saving the debug log, and restoring configuration is displayed on this screen. Figure 157 Maintenance > Tools > Configuration 16.3.1 Backup Configuration Backup configuration allows you to back up (save) the V500’s current configuration to a file on your computer.
Chapter 16 Tools 16.3.2 Restore Configuration Restore configuration allows you to upload a new or previously saved configuration file from your computer to your V500. Table 138 Maintenance > Tools > Configuration > Restore LABEL DESCRIPTION Restore Configuration File Path Type in the location of the file you want to upload in this field or click Browse... to find it. Browse... Click Browse... to find the file you want to upload. Remember that you must decompress compressed (.
Chapter 16 Tools If the upload was not successful, the following screen will appear. Click Return to go back to the Configuration screen. Figure 160 Configuration Restore Error 16.3.3 Back to Factory Defaults Pressing the Reset button in this section clears all user-entered configuration information and returns the V500 to its factory defaults. You can also press the RESET button on the rear panel to reset the factory defaults of your V500.
Chapter 16 Tools 16.5 Ring Maintenance Screen This screen allows you to upload files to the V500 and use them as ringtones. These files must be MIDI (Musical Instrument Digital Interface) files with a “.midi” extension. You can also download files from the V500 to your computer. Note: The V500 has ten MIDI file slots. If you upload a MIDI file to a file slot on the V500, the MIDI file already in the slot is deleted.
Chapter 16 Tools 16.6 Packet Mirror Screen This screen is where you can configure packet mirroring on the V500. This sets the device to send voice packets from the V500 to another IP address, where they can be analyzed to clarify Internet-related issues. Figure 163 Packet Mirror Example A B In this example, phone A sends its voices packets to phone B as part of its routine communication but also sends duplicate packets to a computer with a packet analyzer so that they can be scanned for errors.
Chapter 16 Tools The following table describes the labels in this screen. Table 140 Maintenance > Tools > Ring Maintenance LABEL DESCRIPTION Active Check this to enable packet mirroring. Mirror IP Enter an IP address to which mirrored packets are sent. Note: The mirror IP and the V500’s IP must be in the same subnet. For more information subnetting, see Appendix D on page 313. Apply Click this to save your changes. Reset Click this to set every field in this screen to its last-saved value.
Chapter 16 Tools 260 V500 Series User’s Guide
CHAPTER 17 Troubleshooting 17.1 Overview This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories. • Power, Hardware Connections, and LEDs • V500 Access and Login • Internet Access • Phone Calls and VoIP 17.2 Power, Hardware Connections, and LEDs The V500 does not turn on. None of the LEDs turn on. 1 Make sure you are using the power adaptor or cord included with the V500.
Chapter 17 Troubleshooting 2 Check the hardware connections. See the Quick Start Guide and Section 2.2 on page 35. 3 Inspect your cables for damage. Contact the vendor to replace any damaged cables. 4 Disconnect and re-connect the power adaptor to the V500. 5 If the problem continues, contact the vendor. The LCD screen is too faint / too bright / unclear. Press the Menu key. Go to the Advanced Setting > Display Adjusting menu.
Chapter 17 Troubleshooting I cannot see or access the Login screen in the web configurator. 1 Make sure you are using the correct IP address. • The V500 is set to get an IP address automatically by default. Check the IP address it is using in the System Info > IP Address > IP Address LCD menu. • If you changed the IP address (Section on page 201), use the new IP address. • If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I forgot the IP address for the V500.
Chapter 17 Troubleshooting I cannot Telnet to the V500. See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator. Ignore the suggestions about your browser. I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload new firmware. See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator. Ignore the suggestions about your browser. 17.
Chapter 17 Troubleshooting The Internet connection is slow or intermittent. 1 There might be a lot of traffic on the network. Look at the LEDs, and check Section 2.2 on page 35. If the V500 is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications. 2 Check the signal strength.
Chapter 17 Troubleshooting 1 Check your DNS (Domain Name Service) settings (see Section 6.3.2 on page 81). • If you use a static IP address, see Section 7.3.2 on page 114 for how to change DNS settings. • If you use a dynamic IP address (DHCP) your DNS settings are controlled by the DHCP server. The DHCP server may belong to your service provider, or it may be on your network.
Chapter 17 Troubleshooting • If your V500 is connected to a router with configurable bandwidth management settings, check these settings. Consult the router’s documentation for more information. • Make sure that your V500 uses the voice codecs recommended by your VoIP service provider (see Section 7.4.11 on page 142). I cannot use some calling features. Many of the features your V500 supports depend on your VoIP service provider. You may have to subscribe to certain services.
Chapter 17 Troubleshooting 268 V500 Series User’s Guide
APPENDIX A Product Specifications The following tables summarize the V500’s hardware and firmware features. Table 141 Hardware Specifications Dimensions (W x D x H) 232.5mm x 218.2mm x 94.8mm Weight 932g Power Specification 12V DC, 1.5A Power over Ethernet (PoE) - V501 Only IEEE 802.3af compliant. Ethernet Ports Auto-negotiating: 10 Mbps or 100 Mbps in either half-duplex or full-duplex mode. Use crossover Ethernet cables. Handset Port RJ-11 telephone connector. (Headset) Microphone Port 3.
Appendix A Product Specifications Table 141 Hardware Specifications Speakerphone Internal speaker and microphone. Phone Functions Call forwarding Call transferring Conference calling Last number redial Voicemail Call muting Do Not Disturb Phonebook Table 142 Firmware Specifications FEATURE DESCRIPTION Default DHCP status Client Default management IP address 192.168.5.
Appendix A Product Specifications Table 142 Firmware Specifications FEATURE DESCRIPTION Auto-provisioning support When auto-provisioning is used, the V500 downloads its settings automatically from the auto-provisioning server, meaning you do not have to input them manually. Dynamic Jitter Buffer The built-in adaptive buffer helps to smooth out the variations in delay (jitter) for voice traffic. This helps ensure good voice quality for your conversations.
Appendix A Product Specifications Table 143 Standards Supported (continued) STANDARD DESCRIPTION RFC 2516 A Method for Transmitting PPP Over Ethernet (PPPoE) RFC 2617 HTTP Authentication: Basic and Digest Access Authentication RFC 2766 Network Address Translation - Protocol RFC 2782 A DNS RR for specifying the location of services (DNS SRV) RFC 2833 RTP Payload for DTMF Digits, Telephony Tones and Telephony Signals RFC 2976 The SIP INFO Method RFC 3261 SIP: Session Initiation Protocol.
Appendix A Product Specifications Table 145 Power over Ethernet Injector RJ-45 Port Pin Assignments 1 2 3 4 5 6 7 8 1 Output Transmit Data + 2 Output Transmit Data - 3 Receive Data + 4 Power + 5 Power + 6 Receive Data - 7 Power - 8 Power - Wall-mounting Instructions Complete the following steps to hang your V500 on a wall. Note: See Table 141 on page 269 for the size of screws to use and how far apart to place them. 1 Select a position free of obstructions on a sturdy wall.
Appendix A Product Specifications 5 Align the holes on the back of the V500 with the screws on the wall. Hang the V500 on the screws. Figure 165 Wall-mounting Example The following are dimensions of an M4 tap screw and masonry plug used for wall mounting. All measurements are in millimeters (mm).
APPENDIX B Setting Up Your Computer’s IP Address Note: Your specific ZyXEL device may not support all of the operating systems described in this appendix. See the product specifications for more information about which operating systems are supported. This appendix shows you how to configure the IP settings on your computer in order for it to be able to communicate with the other devices on your network.
Appendix B Setting Up Your Computer’s IP Address Windows XP/NT/2000 The following example uses the default Windows XP display theme but can also apply to Windows 2000 and Windows NT. 1 Click Start > Control Panel. Figure 167 Windows XP: Start Menu 2 In the Control Panel, click the Network Connections icon.
Appendix B Setting Up Your Computer’s IP Address 3 Right-click Local Area Connection and then select Properties. Figure 169 Windows XP: Control Panel > Network Connections > Properties 4 On the General tab, select Internet Protocol (TCP/IP) and then click Properties.
Appendix B Setting Up Your Computer’s IP Address 5 The Internet Protocol TCP/IP Properties window opens. Figure 171 Windows XP: Internet Protocol (TCP/IP) Properties 6 Select Obtain an IP address automatically if your network administrator or ISP assigns your IP address dynamically. Select Use the following IP Address and fill in the IP address, Subnet mask, and Default gateway fields if you have a static IP address that was assigned to you by your network administrator or ISP.
Appendix B Setting Up Your Computer’s IP Address Verifying Settings 1 Click Start > All Programs > Accessories > Command Prompt. 2 In the Command Prompt window, type "ipconfig" and then press [ENTER]. You can also go to Start > Control Panel > Network Connections, right-click a network connection, click Status and then click the Support tab to view your IP address and connection information.
Appendix B Setting Up Your Computer’s IP Address Windows Vista This section shows screens from Windows Vista Professional. 1 Click Start > Control Panel. Figure 172 Windows Vista: Start Menu 2 In the Control Panel, click the Network and Internet icon. Figure 173 Windows Vista: Control Panel 3 Click the Network and Sharing Center icon.
Appendix B Setting Up Your Computer’s IP Address 4 Click Manage network connections. Figure 175 Windows Vista: Network and Sharing Center 5 Right-click Local Area Connection and then select Properties. Figure 176 Windows Vista: Network and Sharing Center Note: During this procedure, click Continue whenever Windows displays a screen saying that it needs your permission to continue.
Appendix B Setting Up Your Computer’s IP Address 6 Select Internet Protocol Version 4 (TCP/IPv4) and then select Properties.
Appendix B Setting Up Your Computer’s IP Address 7 The Internet Protocol Version 4 (TCP/IPv4) Properties window opens. Figure 178 Windows Vista: Internet Protocol Version 4 (TCP/IPv4) Properties 8 Select Obtain an IP address automatically if your network administrator or ISP assigns your IP address dynamically.
Appendix B Setting Up Your Computer’s IP Address Verifying Settings 1 Click Start > All Programs > Accessories > Command Prompt. 2 In the Command Prompt window, type "ipconfig" and then press [ENTER]. You can also go to Start > Control Panel > Network Connections, right-click a network connection, click Status and then click the Support tab to view your IP address and connection information.
Appendix B Setting Up Your Computer’s IP Address Mac OS X: 10.3 and 10.4 The screens in this section are from Mac OS X 10.4 but can also apply to 10.3. 1 Click Apple > System Preferences. Figure 179 Mac OS X 10.4: Apple Menu 2 In the System Preferences window, click the Network icon. Figure 180 Mac OS X 10.
Appendix B Setting Up Your Computer’s IP Address 3 When the Network preferences pane opens, select Built-in Ethernet from the network connection type list, and then click Configure. Figure 181 Mac OS X 10.4: Network Preferences 4 For dynamically assigned settings, select Using DHCP from the Configure IPv4 list in the TCP/IP tab. Figure 182 Mac OS X 10.4: Network Preferences > TCP/IP Tab.
Appendix B Setting Up Your Computer’s IP Address 5 For statically assigned settings, do the following: • From the Configure IPv4 list, select Manually. • In the IP Address field, type your IP address. • In the Subnet Mask field, type your subnet mask. • In the Router field, type the IP address of your device. Figure 183 Mac OS X 10.4: Network Preferences > Ethernet 6 Click Apply Now and close the window.
Appendix B Setting Up Your Computer’s IP Address Verifying Settings Check your TCP/IP properties by clicking Applications > Utilities > Network Utilities, and then selecting the appropriate Network Interface from the Info tab. Figure 184 Mac OS X 10.
Appendix B Setting Up Your Computer’s IP Address Mac OS X: 10.5 The screens in this section are from Mac OS X 10.5. 1 Click Apple > System Preferences. Figure 185 Mac OS X 10.5: Apple Menu 2 In System Preferences, click the Network icon. Figure 186 Mac OS X 10.
Appendix B Setting Up Your Computer’s IP Address 3 When the Network preferences pane opens, select Ethernet from the list of available connection types. Figure 187 Mac OS X 10.5: Network Preferences > Ethernet 4 From the Configure list, select Using DHCP for dynamically assigned settings. 5 For statically assigned settings, do the following: • From the Configure list, select Manually. • In the IP Address field, enter your IP address. • In the Subnet Mask field, enter your subnet mask.
Appendix B Setting Up Your Computer’s IP Address • In the Router field, enter the IP address of your WiMAX Modem. Figure 188 Mac OS X 10.5: Network Preferences > Ethernet 6 Click Apply and close the window.
Appendix B Setting Up Your Computer’s IP Address Verifying Settings Check your TCP/IP properties by clicking Applications > Utilities > Network Utilities, and then selecting the appropriate Network interface from the Info tab. Figure 189 Mac OS X 10.5: Network Utility Linux: Ubuntu 8 (GNOME) This section shows you how to configure your computer’s TCP/IP settings in the GNU Object Model Environment (GNOME) using the Ubuntu 8 Linux distribution.
Appendix B Setting Up Your Computer’s IP Address 1 Click System > Administration > Network. Figure 190 Ubuntu 8: System > Administration Menu 2 When the Network Settings window opens, click Unlock to open the Authenticate window. (By default, the Unlock button is greyed out until clicked.) You cannot make changes to your configuration unless you first enter your admin password.
Appendix B Setting Up Your Computer’s IP Address 3 In the Authenticate window, enter your admin account name and password then click the Authenticate button. Figure 192 Ubuntu 8: Administrator Account Authentication 4 In the Network Settings window, select the connection that you want to configure, then click Properties.
Appendix B Setting Up Your Computer’s IP Address 5 The Properties dialog box opens. Figure 194 Ubuntu 8: Network Settings > Properties • In the Configuration list, select Automatic Configuration (DHCP) if you have a dynamic IP address. • In the Configuration list, select Static IP address if you have a static IP address. Fill in the IP address, Subnet mask, and Gateway address fields. 6 Click OK to save the changes and close the Properties dialog box and return to the Network Settings screen.
Appendix B Setting Up Your Computer’s IP Address 7 If you know your DNS server IP address(es), click the DNS tab in the Network Settings window and then enter the DNS server information in the fields provided. Figure 195 Ubuntu 8: Network Settings > DNS 8 296 Click the Close button to apply the changes.
Appendix B Setting Up Your Computer’s IP Address Verifying Settings Check your TCP/IP properties by clicking System > Administration > Network Tools, and then selecting the appropriate Network device from the Devices tab. The Interface Statistics column shows data if your connection is working properly.
Appendix B Setting Up Your Computer’s IP Address Linux: openSUSE 10.3 (KDE) This section shows you how to configure your computer’s TCP/IP settings in the K Desktop Environment (KDE) using the openSUSE 10.3 Linux distribution. The procedure, screens and file locations may vary depending on your specific distribution, release version, and individual configuration. The following screens use the default openSUSE 10.3 installation. Note: Make sure you are logged in as the root administrator.
Appendix B Setting Up Your Computer’s IP Address 2 When the Run as Root - KDE su dialog opens, enter the admin password and click OK. Figure 198 openSUSE 10.3: K Menu > Computer Menu 3 When the YaST Control Center window opens, select Network Devices and then click the Network Card icon. Figure 199 openSUSE 10.
Appendix B Setting Up Your Computer’s IP Address 4 When the Network Settings window opens, click the Overview tab, select the appropriate connection Name from the list, and then click the Configure button. Figure 200 openSUSE 10.
Appendix B Setting Up Your Computer’s IP Address 5 When the Network Card Setup window opens, click the Address tab Figure 201 openSUSE 10.3: Network Card Setup 6 Select Dynamic Address (DHCP) if you have a dynamic IP address. Select Statically assigned IP Address if you have a static IP address. Fill in the IP address, Subnet mask, and Hostname fields. 7 Click Next to save the changes and close the Network Card Setup window.
Appendix B Setting Up Your Computer’s IP Address 8 If you know your DNS server IP address(es), click the Hostname/DNS tab in Network Settings and then enter the DNS server information in the fields provided. Figure 202 openSUSE 10.3: Network Settings 9 302 Click Finish to save your settings and close the window.
Appendix B Setting Up Your Computer’s IP Address Verifying Settings Click the KNetwork Manager icon on the Task bar to check your TCP/IP properties. From the Options sub-menu, select Show Connection Information. Figure 203 openSUSE 10.3: KNetwork Manager When the Connection Status - KNetwork Manager window opens, click the Statistics tab to see if your connection is working properly.
Appendix B Setting Up Your Computer’s IP Address 304 User’s Guide
APPENDIX C Pop-up Windows, JavaScripts and Java Permissions In order to use the web configurator you need to allow: • Web browser pop-up windows from your device. • JavaScripts (enabled by default). • Java permissions (enabled by default). Note: Internet Explorer 6 screens are used here. Screens for other Internet Explorer versions may vary. Internet Explorer Pop-up Blockers You may have to disable pop-up blocking to log into your device.
Appendix C Pop-up Windows, JavaScripts and Java Permissions 1 In Internet Explorer, select Tools, Internet Options, Privacy. 2 Clear the Block pop-ups check box in the Pop-up Blocker section of the screen. This disables any web pop-up blockers you may have enabled. Figure 206 Internet Options: Privacy 3 Click Apply to save this setting. Enable pop-up Blockers with Exceptions Alternatively, if you only want to allow pop-up windows from your device, see the following steps.
Appendix C Pop-up Windows, JavaScripts and Java Permissions 2 Select Settings…to open the Pop-up Blocker Settings screen. Figure 207 Internet Options: Privacy 3 Type the IP address of your device (the web page that you do not want to have blocked) with the prefix “http://”. For example, http://192.168.167.1.
Appendix C Pop-up Windows, JavaScripts and Java Permissions 4 Click Add to move the IP address to the list of Allowed sites. Figure 208 Pop-up Blocker Settings 308 5 Click Close to return to the Privacy screen. 6 Click Apply to save this setting.
Appendix C Pop-up Windows, JavaScripts and Java Permissions JavaScripts If pages of the web configurator do not display properly in Internet Explorer, check that JavaScripts are allowed. 1 In Internet Explorer, click Tools, Internet Options and then the Security tab. Figure 209 Internet Options: Security 2 Click the Custom Level... button. 3 Scroll down to Scripting. 4 Under Active scripting make sure that Enable is selected (the default).
Appendix C Pop-up Windows, JavaScripts and Java Permissions 6 Click OK to close the window. Figure 210 Security Settings - Java Scripting Java Permissions 310 1 From Internet Explorer, click Tools, Internet Options and then the Security tab. 2 Click the Custom Level... button. 3 Scroll down to Microsoft VM. 4 Under Java permissions make sure that a safety level is selected.
Appendix C Pop-up Windows, JavaScripts and Java Permissions 5 Click OK to close the window.
Appendix C Pop-up Windows, JavaScripts and Java Permissions JAVA (Sun) 1 From Internet Explorer, click Tools, Internet Options and then the Advanced tab. 2 Make sure that Use Java 2 for
APPENDIX D IP Addresses and Subnetting This appendix introduces IP addresses and subnet masks. IP addresses identify individual devices on a network. Every networking device (including computers, servers, routers, printers, etc.) needs an IP address to communicate across the network. These networking devices are also known as hosts. Subnet masks determine the maximum number of possible hosts on a network. You can also use subnet masks to divide one network into multiple sub-networks.
Appendix D IP Addresses and Subnetting The following figure shows an example IP address in which the first three octets (192.168.1) are the network number, and the fourth octet (16) is the host ID. Figure 213 Network Number and Host ID How much of the IP address is the network number and how much is the host ID varies according to the subnet mask.
Appendix D IP Addresses and Subnetting By convention, subnet masks always consist of a continuous sequence of ones beginning from the leftmost bit of the mask, followed by a continuous sequence of zeros, for a total number of 32 bits. Subnet masks can be referred to by the size of the network number part (the bits with a “1” value). For example, an “8-bit mask” means that the first 8 bits of the mask are ones and the remaining 24 bits are zeroes.
Appendix D IP Addresses and Subnetting Notation Since the mask is always a continuous number of ones beginning from the left, followed by a continuous number of zeros for the remainder of the 32 bit mask, you can simply specify the number of ones instead of writing the value of each octet. This is usually specified by writing a “/” followed by the number of bits in the mask after the address. For example, 192.1.1.0 /25 is equivalent to saying 192.1.1.0 with subnet mask 255.255.255.128.
Appendix D IP Addresses and Subnetting The following figure shows the company network before subnetting. Figure 214 Subnetting Example: Before Subnetting You can “borrow” one of the host ID bits to divide the network 192.168.1.0 into two separate sub-networks. The subnet mask is now 25 bits (255.255.255.128 or /25). The “borrowed” host ID bit can have a value of either 0 or 1, allowing two subnets; 192.168.1.0 /25 and 192.168.1.128 /25.
Appendix D IP Addresses and Subnetting The following figure shows the company network after subnetting. There are now two sub-networks, A and B. Figure 215 Subnetting Example: After Subnetting In a 25-bit subnet the host ID has 7 bits, so each sub-network has a maximum of 27 – 2 or 126 possible hosts (a host ID of all zeroes is the subnet’s address itself, all ones is the subnet’s broadcast address). 192.168.1.0 with mask 255.255.255.128 is subnet A itself, and 192.168.1.127 with mask 255.255.255.
Appendix D IP Addresses and Subnetting Each subnet contains 6 host ID bits, giving 26 - 2 or 62 hosts for each subnet (a host ID of all zeroes is the subnet itself, all ones is the subnet’s broadcast address). Table 150 Subnet 1 IP/SUBNET MASK NETWORK NUMBER LAST OCTET BIT VALUE IP Address (Decimal) 192.168.1. 0 IP Address (Binary) 11000000.10101000.00000001. 00000000 Subnet Mask (Binary) 11111111.11111111.11111111. 11000000 Subnet Address: 192.168.1.0 Lowest Host ID: 192.168.1.
Appendix D IP Addresses and Subnetting Table 153 Subnet 4 (continued) LAST OCTET BIT VALUE IP/SUBNET MASK NETWORK NUMBER Subnet Address: 192.168.1.192 Lowest Host ID: 192.168.1.193 Broadcast Address: 192.168.1.255 Highest Host ID: 192.168.1.254 Example: Eight Subnets Similarly, use a 27-bit mask to create eight subnets (000, 001, 010, 011, 100, 101, 110 and 111). The following table shows IP address last octet values for each subnet.
Appendix D IP Addresses and Subnetting The following table is a summary for subnet planning on a network with a 16-bit network number. Table 156 16-bit Network Number Subnet Planning NO. “BORROWED” HOST BITS SUBNET MASK NO. HOSTS PER NO. SUBNETS SUBNET 1 255.255.128.0 (/17) 2 32766 2 255.255.192.0 (/18) 4 16382 3 255.255.224.0 (/19) 8 8190 4 255.255.240.0 (/20) 16 4094 5 255.255.248.0 (/21) 32 2046 6 255.255.252.0 (/22) 64 1022 7 255.255.254.0 (/23) 128 510 8 255.255.255.
Appendix D IP Addresses and Subnetting you entered. You don't need to change the subnet mask computed by the V500 unless you are instructed to do otherwise. Private IP Addresses Every machine on the Internet must have a unique address. If your networks are isolated from the Internet (running only between two branch offices, for example) you can assign any IP addresses to the hosts without problems.
APPENDIX E Legal Information Copyright Copyright © 2010 by ZyXEL Communications Corporation. The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of ZyXEL Communications Corporation. Published by ZyXEL Communications Corporation.
Appendix E Legal Information • This device must accept any interference received, including interference that may cause undesired operations. This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix E Legal Information date of purchase. During the warranty period, and upon proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials, ZyXEL will, at its discretion, repair or replace the defective products or components without charge for either parts or labor, and to whatever extent it shall deem necessary to restore the product or components to proper operating condition.
Appendix E Legal Information 326 V500 Series User’s Guide
APPENDIX F Open Software Announcements End-User License Agreement for "V500" WARNING: ZyXEL Communications Corp. IS WILLING TO LICENSE THE SOFTWARE TO YOU ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS LICENSE AGREEMENT. PLEASE READ THE TERMS CAREFULLY BEFORE COMPLETING THE INSTALLATION PROCESS AS INSTALLING THE SOFTWARE WILL INDICATE YOUR ASSENT TO THEM.
Appendix F Open Software Announcements 3 Copyright The Software and Documentation contain material that is protected by International Copyright Law and trade secret law, and by international treaty provisions. All rights not granted to you herein are expressly reserved by ZyXEL. You may not remove any proprietary notice of ZyXEL or any of its licensors from any copy of the Software or Documentation.
Appendix F Open Software Announcements most confidential information. You agree to reasonably communicate the terms and conditions of this License Agreement to those persons employed by you who come into contact with the Software, and to use reasonable best efforts to ensure their compliance with such terms and conditions, including, without limitation, not knowingly permitting such persons to use any portion of the Software for the purpose of deriving the source code of the Software.
Appendix F Open Software Announcements DOCUMENTATION OR INFORMATION ABOUT THE SOFTWARE AND DOCUMENTATION WITHOUT COMPLYING WITH SUCH LAWS, REGULATIONS, ORDERS, OR OTHER RESTRICTIONS. YOU AGREE TO INDEMNIFY ZyXEL AGAINST ALL CLAIMS, LOSSES, DAMAGES, LIABILITIES, COSTS AND EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, TO THE EXTENT SUCH CLAIMS ARISE OUT OF ANY BREACH OF THIS SECTION 8.
Appendix F Open Software Announcements Note: NOTE: Some components of this product incorporate source code covered under the open source code licenses. To obtain the source code covered under those Licenses, please check ZyXEL Technical Support (support@zyxel.com.tw) to get it. Table 157 Open Source Components SOFTWARE VERSION URL Linux 2.4.17 http://www.linux.org/info/ gnu.html busybox 0.61pre http://www.busybox.net/ license.html MSNTP 1.6 http:// www.freebsdsoftware.org/ net/msntp.
Appendix F Open Software Announcements 332 V500 Series User’s Guide
APPENDIX G Customer Support Please have the following information ready when you contact customer support. Required Information • Product model and serial number. • Warranty Information. • Date that you received your device. • Brief description of the problem and the steps you took to solve it. “+” is the (prefix) number you dial to make an international telephone call. Corporate Headquarters (Worldwide) • Support E-mail: support@zyxel.com.tw • Sales E-mail: sales@zyxel.com.
Appendix G Customer Support Czech Republic • E-mail: info@cz.zyxel.com • Telephone: +420-241-091-350 • Fax: +420-241-091-359 • Web: www.zyxel.cz • Regular Mail: ZyXEL Communications, Czech s.r.o., Modranská 621, 143 01 Praha 4 - Modrany, Ceská Republika Denmark • Support E-mail: support@zyxel.dk • Sales E-mail: sales@zyxel.dk • Telephone: +45-39-55-07-00 • Fax: +45-39-55-07-07 • Web: www.zyxel.
Appendix G Customer Support • Web: www.zyxel.de • Regular Mail: ZyXEL Deutschland GmbH., Adenauerstr. 20/A2 D-52146, Wuerselen, Germany Hungary • Support E-mail: support@zyxel.hu • Sales E-mail: info@zyxel.hu • Telephone: +36-1-3361649 • Fax: +36-1-3259100 • Web: www.zyxel.hu • Regular Mail: ZyXEL Hungary, 48, Zoldlomb Str., H-1025, Budapest, Hungary India • Support E-mail: support@zyxel.in • Sales E-mail: sales@zyxel.
Appendix G Customer Support Malaysia • Support E-mail: support@zyxel.com.my • Sales E-mail: sales@zyxel.com.my • Telephone: +603-8076-9933 • Fax: +603-8076-9833 • Web: http://www.zyxel.com.my • Regular Mail: ZyXEL Malaysia Sdn Bhd., 1-02 & 1-03, Jalan Kenari 17F, Bandar Puchong Jaya, 47100 Puchong, Selangor Darul Ehsan, Malaysia North America • Support E-mail: support@zyxel.com • Sales E-mail: sales@zyxel.com • Telephone: +1-800-255-4101, +1-714-632-0882 • Fax: +1-714-632-0858 • Web: www.us.zyxel.
Appendix G Customer Support • Telephone: +7-095-542-89-29 • Fax: +7-095-542-89-25 • Web: www.zyxel.ru • Regular Mail: ZyXEL Russia, Ostrovityanova 37a Str., Moscow 117279, Russia Singapore • Support E-mail: support@zyxel.com.sg • Sales E-mail: sales@zyxel.com.sg • Telephone: +65-6899-6678 • Fax: +65-6899-8887 • Web: http://www.zyxel.com.sg • Regular Mail: ZyXEL Singapore Pte Ltd., No. 2 International Business Park, The Strategy #03-28, Singapore 609930 Spain • Support E-mail: support@zyxel.
Appendix G Customer Support • Regular Mail: ZyXEL Thailand Co., Ltd., 1/1 Moo 2, Ratchaphruk Road, BangrakNoi, Muang, Nonthaburi 11000, Thailand. Ukraine • Support E-mail: support@ua.zyxel.com • Sales E-mail: sales@ua.zyxel.com • Telephone: +380-44-247-69-78 • Fax: +380-44-494-49-32 • Web: www.ua.zyxel.com • Regular Mail: ZyXEL Ukraine, 13, Pimonenko Str., Kiev 04050, Ukraine United Kingdom • Support E-mail: support@zyxel.co.uk • Sales E-mail: sales@zyxel.co.
Index Index A call forwarding 87, 88, 228, 232 AbS 220 call waiting 228 account keys 36 caller blocking 75 account name 123 caller group 75, 97 ACK message 215 caller group ring tone 84 call preference 68 action keys 37 caller ID 87, 145, 228 activating features 67 calling 70 active call information 70 calling a contact 78 address 201 certifications 323 notices 324 viewing 324 address assignment 201 adjusting the display 69 advanced setting 69 advanced settings 103, 107 alphanumeric keyp
Index Daylight saving 245 file extension using HTTP DCHP 109 deactivating features 67 forward number 68 decoder 142, 219 frequency pairs 220 DHCP 107, 109, 120, 203 front panel 35 differentiated services 221 FTP 34 DiffServ 221 function keys 38 DiffServ Code Point (DSCP) 221 DiffServ marking rule 222 dimensions 269 G disabling features 67 disclaimer 323 G.168 271 display adjustment 69 G.711 142, 220 DnD 38 G.723 142, 220 DND white list 68 G.726 142, 220 DnD white list 96, 100, 239 G.
Index Internet Protocol Private Branch Exchange 33 overview 67 Internet Telephony Service Provider 32 message bar 71 Internet telephony service provider 205 message waiting indication 221 IP address 67, 80, 81, 107, 187, 201, 202 microphone 37 IP to IP Calls 33 microphone socket 39 IP-PBX 33, 205 model name 67 ITSP 32, 205 multimedia 205 mute 38 MWI 221 J jitter buffer 271 K keep alive 145 keypad 37 keypad characters 66 N NAT 321 Network Address Translation (see also NAT) 145 NAT (Network Ad
Index PBX services 205 Quick Start Guide 187 PC port 40 PCM 220 peer-to-peer calls 33 per-hop behavior 221 R PHB (per-hop behavior) 222 real-time transport protocol 218 phone functions 35 rear panel 35 phone volume 68 redirect server SIP 217 phonebook 68, 73, 96, 231 call contact 78 delete 77 edit 76 name search 78 register server SIP 218 registration product 325 Phonebook key 36 related documentation 3 physical features 35 required bandwidth 220 PoE 40, 272 power output 272 reset 40 PoE s
Index SIP account tabs 71 STUN 145, 146, 219 SIP ACK message 215 subnet 313 SIP authentication ID 139 subnet mask 82, 114, 202, 314 SIP authentication password 141 subnetting 316 SIP backup server 153 supplementary services 228 SIP BYE request 215 symbol mode 66 SIP call progression 215 syntax conventions 4 SIP client 216 system name 67, 81, 242 SIP client server 215 System restart 256 SIP configuration 69 SIP identities 214 SIP INVITE request 215 SIP local port 127 T SIP number 125, 214
Index VLAN group 222 VLAN ID 222 VLAN ID tags 222 VLAN tags 222 voice activity detection 226, 271 voice codec 142 voice coding 219 voice mail 205 voice over IP see VoIP voicemail 38, 143 VoIP 205 VoIP password 141 VoIP status 67, 80, 82 VoIP user name 139 volume 68, 85, 86 volume keys 37 W wall-mounting 39 WAN port 40 warranty 324 note 325 waveform codec 220 web configurator 187 white list 96, 100, 239 344 V500 Series User’s Guide
