User's Manual

Chapter 38 Troubleshooting
P-793H User’s Guide
357
• Check the settings for bandwidth management. If it is disabled, you might consider
activating it. If it is enabled, you might consider changing the allocations. See Chapter 13
on page 181.
V I cannot access a web site (on Mondays).
Check your content filtering settings and make sure you do not block yourself access to any
web sites. See Chapter 10 on page 149.
V My dial backup or traffic redirect do not work.
1 If you are using the CON/AUX port for your dial backup, make sure that the CON/AUX
switch on the ZyXEL Device is set to AUX. See the Quick Start Guide.
2 If you are using a point-to-2point configuration, WAN backup is disabled.
38.4 Advanced Features
V I cannot set up a VPN tunnel to another device.
1 Make sure your VPN settings are set correctly. Specifically check the authentication
settings. See Chapter 11 on page 153.
2 If you are using a point-to-2point configuration, then you can only establish a VPN
tunnel with remote node 1.
38.5 Reset the ZyXEL Device to Its Factory Defaults
If you reset the ZyXEL Device, you lose all of the changes you have made. The ZyXEL
Device re-loads its default settings, and the password resets to 1234. You have to make all of
your changes again.
V You will lose all of your changes when you push the RESET button.
To reset the ZyXEL Device,
1 Make sure the POWER LED is on and not blinking.