User Guide ConnectCaddy Connect Caddy 1.0 for XMG series Models: XMG3512, XMG3563 Default Login Details Version 1.1.
IMPORTANT! READ CAREFULLY BEFORE USE. KEEP THIS GUIDE FOR FUTURE REFERENCE. Screenshots and graphics in this book may differ slightly from your product due to differences in your product firmware or your app version. Every effort has been made to ensure that the information in this manual is accurate.
Table of Contents Table of Contents Chapter 1 Using ConnectCaddy App................................................................................................................ 4 1.1 Introduction ............................................................................................................................................... 4 1.2 Installing ConnectCaddy App .............................................................................................................. 4 1.
C HAPTE R 1 Using ConnectCaddy App 1.1 Introduction Zyxel device in this User Guide refers to the Zyxel models that the ConnectCaddy mobile app supports.
Chapter 1 Using ConnectCaddy App Figure 1.2.1 ConnectCaddy App Icon Note: The Mobile device running ConnectCaddy app needs to be connected to the same local WiFi network (WLAN) as the Zyxel device. 1.3 Connecting App to Zyxel Device Make sure the mobile device running the ConnectCaddy app is connected to the home WiFi network. Next, launch ConnectCaddy app by tapping on the icon. The app will automatically look for Zyxel device and connect to it. Figure 1.3.
Chapter 1 Using ConnectCaddy App When ConnectCaddy App is used for the first time, it will prompt the user for a password. Use the password printed on the back label of the Zyxel device. Figure 1.3.2 Figure 1.3.
Chapter 1 Using ConnectCaddy App After login the user is taken to the Home Network screen showing all the client devices connected to the home network. Figure 1.3.4 Figure 1.3.5 Figure 1.3.
Chapter 1 Using ConnectCaddy App 1.4 WiFi Network Setting Home WiFi network settings can be viewed and changed from the Home Network screen. Tap the (i) icon located on the top right corner (Figure 1.3.6) to access the WiFi network settings. Here you can view and change the WiFi name and password for both the 2.4GHz and 5GHz WiFi networks. To change any of the settings, tap on the Pencil icon(Figure 1.4.1). After making changes, tap the Check button on the top right corner to save them. Figure 1.4.
Chapter 1 Using ConnectCaddy App 1.5 App Menu Access the app menu by tapping the icon on the top left corner(Figure 1.5.1). 1 Home Network: The home screen that provides a visual display of all the clients or devices connected to the network.
Chapter 1 Using ConnectCaddy App 1.6 Home Network This feature shows all the devices or clients on the home network. Figure 1.6.1 The Home Network shows two tabs: Home Devices and Guest Devices. Home Devices (default tab) displays all the clients connected to the primary home network. Guest Devices tab displays all the devices connected to the guest network.
Chapter 1 Using ConnectCaddy App 1.7 Client Device Info Tap on any client icon to get more information about that client. For example –“Galaxy-Note5” in Figure 1.7.1. This screen has two tabs – Basic Info(Figure 1.7.2) and Net Access Schedule(Figure 1.7.2) Basic Info displays client’s basic information, such as the Wi-Fi band, Wi-Fi channel, and IP address. Tap the “back arrow button” (Figure 1.7.
Chapter 1 Using ConnectCaddy App 1.8 Controlling Internet Access Use the Net Access Schedule tab within the Device Info screen of the client device to allow, block or schedule Internet access for this client. 1 Tap on the Net Access Schedule(Figure 1.8.2) tab. 2 Select “always” to allow Internet access at all times. Select “block” to disable Internet access immediately. Figure 1.8.1 Figure 1.8.
Chapter 1 Using ConnectCaddy App 3 Select rule (Figure 1.8.3) to schedule internet access to this client device during certain hours of the day on different days of the week. Figure 1.8.3 Figure 1.8.
Chapter 1 Using ConnectCaddy App 1.9 Guest Wi-Fi Network You can provide Internet access to your guests by creating a separate wireless network. Guests can use a different SSID (network name) and password and you can manage how long this network will be available for them. 1 Tap the Menu icon in the upper left corner, and tap Guest Wi-Fi. Figure 1.9.1 Figure 1.9.
Chapter 1 Using ConnectCaddy App 2 Tap START to enable guest Wi-Fi(Figure 1.9.3). Select how long you want the guest Wi-Fi to be available, and tap START again on the dialog box(Figure 1.9.4) to save your changes. It takes about 35 seconds to enable Guest WiFi network. Figure 1.9.3 Figure 1.9.4 igu re 1.9. 3 3 Figure 1.9.5 Once enabled, guests can search for the guest network name (SSID) shown here and enter the password to get online.
Chapter 1 Using ConnectCaddy App 4 The guest WiFi network can be shared using Wi-Fi QR Code. Go to the Guest WiFi screen and tap on WiFi QR Code, then have your guests’ smart phones scan this QR code to get the SSID and password. Figure 1.9.6 Figure 1.9.
Chapter 1 Using ConnectCaddy App 5 Tap the Pencil icon in the upper right corner in the Guest Wi-Fi screen (Figure 1.9.7) to change the guest WiFi network name (SSID) and password for the guest Wi-Fi. Enter a descriptive name in the Wi-Fi Name field, and a password in the Wi-Fi Password fields. Then, tap the Check icon(Figure 1.9.8) in the upper right corner to save your changes. Figure 1.9.7 Figure 1.9.
Chapter 1 Using ConnectCaddy App 1.10 Advanced Tools Meant for advance users only, this menu item displays network diagnostic tools that include WiFi Signal Strength Meter and WIFi Interference Chart. 1 Tap the menus icon in the upper left corner, and tap Advanced Tools. Figure 1.10.1 Figure 1.10.
Chapter 1 Using ConnectCaddy App 2 Go to the Wi-Fi Signal Meter tab, and tap START(Figure 1.10.3) to check the signal strength of the WiFi network at the location of the mobile device running the ConnectCaddy app. The signal strength is maximum (“Excellent”) at the bottom right of the dial. It decreases around the dial going to the left, with the bottom left showing the worst reading (“Poor”). Figure 1.10.3 Figure 1.10.
Chapter 1 Using ConnectCaddy App 3 Select Wi-Fi Channel Chart tab to check the signal strength and the channel used by your Zyxel device and neighboring devices. Figure 1.10.
A PPENDI X A Customer Support In the event of problems that cannot be solved by using this manual, you should contact your vendor. If you cannot contact your vendor, then contact a Zyxel office for the region in which you bought the device. See http://www.zyxel.com/homepage.shtml and also http://www.zyxel.com/about_zyxel/zyxel_worldwide.shtml for the latest information. Please have the following information ready when you contact an office. Required Information • Product model and serial number.
Appendix A Customer Support Korea • Zyxel Korea Corp. • http://www.zyxel.kr Malaysia • Zyxel Malaysia Sdn Bhd. • http://www.zyxel.com.my Pakistan • Zyxel Pakistan (Pvt.) Ltd. • http://www.zyxel.com.pk Philippines • Zyxel Philippines • http://www.zyxel.com.ph Singapore • Zyxel Singapore Pte Ltd. • http://www.zyxel.com.sg Taiwan • Zyxel Communications Corporation • http://www.zyxel.com/tw/zh/ Thailand • Zyxel Thailand Co., Ltd • http://www.zyxel.co.
Appendix A Customer Support Belgium • Zyxel Communications B.V. • http://www.zyxel.com/be/nl/ • http://www.zyxel.com/be/fr/ Bulgaria • Zyxel България • http://www.zyxel.com/bg/bg/ Czech Republic • Zyxel Communications Czech s.r.o • http://www.zyxel.cz Denmark • Zyxel Communications A/S • http://www.zyxel.dk Estonia • Zyxel Estonia • http://www.zyxel.com/ee/et/ Finland • Zyxel Communications • http://www.zyxel.fi France • Zyxel France • http://www.zyxel.
Appendix A Customer Support Latvia • Zyxel Latvia • http://www.zyxel.com/lv/lv/homepage.shtml Lithuania • Zyxel Lithuania • http://www.zyxel.com/lt/lt/homepage.shtml Netherlands • Zyxel Benelux • http://www.zyxel.nl Norway • Zyxel Communications • http://www.zyxel.no Poland • Zyxel Communications Poland • http://www.zyxel.pl Romania • Zyxel Romania • http://www.zyxel.com/ro/ro Russia • Zyxel Russia • http://www.zyxel.ru Slovakia • Zyxel Communications Czech s.r.o. organizacna zlozka • http://www.
Appendix A Customer Support Switzerland • Studerus A • http://www.zyxel.ch/ Turkey • Zyxel Turkey A.S. • http://www.zyxel.com.tr UK • Zyxel Communications UK Ltd. • http://www.zyxel.co.uk Ukraine • Zyxel Ukraine • http://www.ua.zyxel.com Latin America Argentina • Zyxel Communication Corporation • http://www.zyxel.com/ec/es/ Brazil • Zyxel Communications Brasil Ltda. • https://www.zyxel.com/br/pt/ Ecuador • Zyxel Communication Corporation • http://www.zyxel.
Appendix A Customer Support North America USA • Zyxel Communications, Inc. - North America Headquarters • http://www.zyxel.com/us/en/ Oceania Australia • Zyxel Communications Corporation • http://www.zyxel.com/au/en/ Africa South Africa • Nology (Pty) Ltd. • http://www.zyxel.co.
A PPENDI X B Legal Information Copyright Copyright © 2017 by Zyxel Communications Corporation. The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of Zyxel Communications Corporation. Published by Zyxel Communications Corporation.
Appendix B Legal Information • This radio transmitter has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain and required antenna impedance for each antenna type indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device.
Appendix B Legal Information Ελληνικά (Greek) ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Zyxel ∆ΗΛΩΝΕΙ ΟΤΙ εξοπλισμός ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩ∆ΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ∆ΙΑΤΑΞΕΙΣ ΤΗΣ Ο∆ΗΓΙΑΣ 1999/5/ΕC. English Hereby, Zyxel declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
Appendix B Legal Information • • This product meets the National Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating within the boundaries of the owner's property, its use requires a “general authorization.” Please check http://www.sviluppoeconomico.gov.it/ for more details.
Appendix B Legal Information Environment Statement ErP (Energy-related Products) Zyxel products put on the EU market in compliance with the requirement of the European Parliament and the Council published Directive 2009/ 125/EC establishing a framework for the setting of ecodesign requirements for energy-related products (recast), so called as "ErP Directive (Energy-related Products directive) as well as ecodesign requirement laid down in applicable implementing measures, power consumption has satisfied re
Appendix B Legal Information Environmental Product Declaration ConnectCaddy User Guide 32
Appendix B Legal Information 台灣 以下訊息僅適用於產品具有無線功能且銷售至台灣地區 • • 第十二條 經型式認證合格之低功率射頻電機，非經許可，公司，商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。 第十四條 低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。 前項合法通信，指依電信法規定作業之無線電通信。 低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。 • 電磁波曝露量 MPE 標準值 1 mW/cm2，送測產品實測值為： 0.308 mW/cm2。本產品使用時建議應距離人體 20 cm。 • 無線資訊傳輸設備忍受合法通信之干擾且不得干擾合法通信；如造成干擾，應立即停用， 俟無干擾之虞，始得繼續使用。 • 無線資訊傳設備的製造廠商應確保頻率穩定性，如依製造廠商使用手冊上所述正常操作， 發射的信號應維持於操作頻帶中 以下訊息僅適用於產品操作於 5.25-5.35 秭赫頻帶內並銷售至台灣地區 • 在 5.25-5.
Appendix B Legal Information Explanation of the Symbols SYMBOL EXPLANATION Alternating current (AC): AC is an electric current in which the flow of electric charge periodically reverses direction. Direct current (DC): DC if the unidirectional flow or movement of electric charge carriers. Earth; ground: A wiring terminal intended for connection of a Protective Earthing Conductor.
