User's Guide

EMG3435-Q20A User’s Guide
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C HAPTER 16
Tro uble sho o ting
16.1 O ve rvie w
This chapter offers some suggestions to solve problems you might encounter. The potential problems are
divided into the following categories.
•
Power, Hardware Connections, and LEDs
• EMG3435-Q20A Access and Login
• Internet Access
• Resetting the EMG3435-Q20A to Its Factory Defaults
• Wireless Connections
• USB Device Problems
16.2 Po we r, Ha rdwa re C o nne c tio ns, a nd LEDs
The EMG3435-Q20A does not turn on. None of the LEDs turn on.
1 Make sure you are using the power adaptor or cord included with the EMG3435-Q20A.
2 Make sure the power adaptor or cord is connected to the EMG3435-Q20A and plugged in to an
appropriate power source. Make sure the power source is turned on.
3 Disconnect and re-connect the power adaptor or cord to the EMG3435-Q20A.
4 If the problem continues, contact the vendor.
One of the LEDs does not behave as expected.
1 Make sure you understand the normal behavior of the LED. See Section 1.7 on page 12.
2 Check the hardware connections. See the Quick Start Guide.
3 Inspect your cables for damage. Contact the vendor to replace any damaged cables.
4 Disconnect and re-connect the power adaptor to the EMG3435-Q20A.