User's Guide

Chapter 16 Troubleshooting
EMG3435-Q20A User’s Guide
165
7 Make sure you allow the EMG3435-Q20A to be remotely accessed through the WLAN interface. Check
your remote management settings.
•See the chapter on
Wireless LAN in the User’s Guide for more information.
I set up URL keyword blocking, but I can still access a website that should be blocked.
Make sure that you enable parental control in the Pa re nta l C o ntro l screen, set up rules and turn on the
rules. Make sure that the keywords that you type are listed in the rule’s Ke ywo rd List.
If a keyword that is listed in the Ke yword List is not blocked when it is found in a URL, customize the
keyword blocking using commands. See the
Keyword Blocking URL Checking section in the Applications
chapter.
I cannot access the Web Configurator after I switched to AP mode.
When you change from router mode to AP mode, your computer must have an IP address in the range
between “192.168.1.3” and “192.168.1.254”.
Refer to
Appendix B on page 173 for instructions on how to change your computer’s IP address.
What factors may cause intermittent or unstabled wireless connection? How can I solve this
problem?
The following factors may cause interference:
• Obstacles: walls, ceilings, furniture, and so on.
• Building Materials: metal doors, aluminum studs.
• Electrical devices: microwaves, monitors, electric motors, cordless phones, and other wireless devices.
To optimize the speed and quality of your wireless connection, you can:
• Move your wireless device closer to the AP if the signal strength is low.
• Reduce wireless interference that may be caused by other wireless networks or surrounding wireless
electronics such as cordless phones.
• Place the AP where there are minimum obstacles (such as walls and ceilings) between the AP and
the wireless client.
• Reduce the number of wireless clients connecting to the same AP simultaneously, or add additional
APs if necessary.
• Try closing some programs that use the Internet, especially peer-to-peer applications. If the wireless
client is sending or receiving a lot of information, it may have too many programs open that use the
Internet.
• Position the antennas for best reception. If the AP is placed on a table or floor, point the antennas
upwards. If the AP is placed at a high position, point the antennas downwards. Try pointing the
antennas in different directions and check which provides the strongest signal to the wireless clients.