User's Guide
Table Of Contents
- EMG3435-Q20A
- User’s Guide
- Technical Reference
- Status
- WAN
- Wireless LAN
- LAN
- Applications
- Security
- Maintenance
- Troubleshooting
- Customer Support
- Setting Up Your Computer’s IP Address
- Common Services
- Legal Information
- Index
Chapter 16 Troubleshooting
EMG3435-Q20A User’s Guide
166
16.7 USB De vic e Pro ble ms
I cannot access or see a USB device that is connected to the EMG3435-Q20A.
1 Disconnect the problematic USB device, then reconnect it to the EMG3435-Q20A.
2 Ensure that the USB device has power.
3 Check your cable connections.
4 Restart the EMG3435-Q20A by disconnecting the power and then reconnecting it.
5 If the USB device requires a special driver, install the driver from the installation disc that came with the
device. After driver installation, reconnect the USB device to the EMG3435-Q20A and try to connect to it
again with your computer.
6 If the problem persists, contact your vendor.
What kind of USB devices do the EMG3435-Q20A support?
1 It is strongly recommended to use version 2.0 or higher USB storage devices (such as NTFS or FAT32 file
system, USB hard drives) and/or USB devices. Other USB products are not guaranteed to function
properly with the EMG3435-Q20A.
2 The EMG3435-Q20A do not support 3G/4G USB dongles.