User's Manual

Chapter 8 PBX Tutorials
ISG50 User’s Guide
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5 In the Add Option screen, enter a keypad number and action for your auto-attendant. Because
this is the language selection auto-attendant for the Acme Widget company, the company manager
enters “1” for Key, “English” for Description, and selects “Forward to a sub menu” for Action.
The action selected here is quite important because it allows us to open up the second tier
submenu.
6 Click OK to save these settings, then repeat this process for any other menu options (such as
“Spanish” for the Acme Widget company).
7 Select an option (1 for English in this example) and click the Add Child button to configure the
option’s submenu to connect to a skill.