User's Manual

ISG50 User’s Guide 503
CHAPTER 31
Auto-attendant
31.1 Overview
This chapter shows you how to configure auto-attendant on the ISG50.
An auto-attendant is software which acts as an automatic switchboard operator. Auto-attendants
help route incoming calls to their proper extension. An auto-attendant is assigned to each outbound
line group and it services incoming calls on those lines. If your organization has two outbound line
groups, each with a specific telephone number for incoming calls, then you can assign a different
auto-attendant for each incoming line. Assign one auto-attendant for general calls to your
organization (for example, AA1) and one auto-attendant (for example FAX) for direct routing to a
fax machine.
Figure 324 Auto-Attendant Overview
31.1.1 What You Can Do in this Chapter
•Use the Default screen to configure the default auto-attendant used by all trunks when a custom
auto-attendant does not exist or apply. See Section 31.2 on page 505.
•Use the Customized screen to view, add, edit or delete auto-attendants from the ISG50. See
Section 31.3 on page 507.
31.1.2 What You Need to Know
The following terms and concepts may help you as you read through the chapter.
AA1
FAX
1001
1002
1003
2001
555-0001
555-0002
Welcome. Please
dial the extension
of the person you
want to speak with or
dial 0 to speak with
the operator.