User's Manual

Chapter 38 ACD
ISG50 User’s Guide
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38.2 The ACD Global Screen
Use this screen to set the global “wrap up” time for each extension in the ACD system. This is how
long the ISG50 waits before sending new calls to the agent.
Click Configuration > PBX > ACD > ACD Global to open this screen.
Figure 371 ACD > ACD Global Setting
Each field is described in the following table.
38.3 The Agent Screen
This screen allows you to manage the ISG50’s agent identities. It can also serve as a jumping off
point for creating new ones or editing ones previously created.
Click Configuration > PBX > ACD > Agent to open this screen.
Figure 372 ACD > Agent List
Table 204 ACD > ACD Global Setting
LABEL DESCRIPTION
Wrap Up Time Enter a number of seconds here that the ISG50 waits before re-queuing the
agent to receive new incoming calls. You can enter a number between 1 and
86400.
Apply
Click this to save your changes.
Reset Click this to set every field in this screen to its last-saved value.