Operation Manual

Chapter 23 Troubleshooting
NBG-418N v2 User’s Guide
154
I cannot access the Internet anymore. I had access to the Internet (with the NBG-418N v2),
but my Internet connection is not available anymore.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 1.3 on page 13.
2 Reboot the NBG-418N v2.
3 If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1 There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.3 on page 13.
If the NBG-418N v2 is sending or receiving a lot of information, try closing some programs that use
the Internet, especially peer-to-peer applications.
2 Check the signal strength. If the signal strength is low, try moving the NBG-418N v2 closer to the
AP if possible, and look around to see if there are any devices that might be interfering with the
wireless network (for example, microwaves, other wireless networks, and so on).
3 Reboot the NBG-418N v2.
4 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
23.4 Resetting the NBG-418N v2 to Its Factory Defaults
If you reset the NBG-418N v2, you lose all of the changes you have made. The NBG-418N v2 re-
loads its default settings, and the username/password resets to admin/1234. You have to make all
of your changes again.
You will lose all of your changes when you push the WPS/RESET button.
To reset the NBG-418N v2,
1 Make sure the power LED is on.
2 Press the WPS/RESET button for longer than 10 second to reboot and restore factory-default
configurations on the NBG-418N v2.
If the NBG-418N v2 restarts automatically, wait for the NBG-418N v2 to finish restarting, and log in
to the Web Configurator. The username is admin and password is 1234.