Users Manual Part 2

Chapter 32 Troubleshooting
NBG7510 User’s Guide
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Configure the following settings in the Network Setting > DNS > Dynamic DNS screen.
• Select Enable Dynamic DNS.
• Select www.DynDNS.com as the service provider.
• Type zyxelrouter.dyndns.org in the Host Name field.
• Enter the user name (UserName1) and password (12345). Click Apply.
Step 3 Test the DDNS Setting
Now you should be able to access the Zyxel Device from the Internet. To test this:
1 Open a web browser on the computer (using the IP address a.b.c.d) that is connected to the Internet.
2 Type http://zyxelrouter.dyndns.org and press [Enter].
3 The Zyxel Device’s login page should appear. You can then log into the Zyxel Device and manage it.
I cannot connect to the Zyxel Device using FTP, Telnet, SSH, or Ping.
1 See the Remote Management section for details on allowing web services (such as HTTP, HTTPS, FTP,
Telnet, SSH and Ping) to access the Zyxel Device.
2 Check the server Port number field for the web service in the Maintenance > Remote Management
screen. You must use the same port number in order to use that web service for remote management.
3 Try the troubleshooting suggestions for I cannot access the Web Configurator login screen. Ignore the
suggestions about your browser.
32.4 Internet Problems
I cannot access the Internet.
1 Check the hardware connections and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
2 Make sure you entered your ISP account information correctly on the Network Setting > Broadband
screen. Fields on this screen are case-sensitive, so make sure [Caps Lock] is not on.
3 If you are trying to access the Internet wirelessly, make sure that you enabled the wireless LAN in the
Zyxel Device and your wireless client and that the wireless settings in the wireless client are the same as
the settings in the Zyxel Device.
4 Disconnect all the cables from your device and reconnect them.