Operation Manual
Table Of Contents
- Media Server
- User’s Guide
- Getting to Know Your NSA
- NAS Starter Utility
- zCloud
- Web Configurator Basics
- Tutorials
- 5.1 Overview
- 5.2 Windows 7 Network
- 5.3 Windows 7 Network Map
- 5.4 Playing Media Files in Windows 7
- 5.5 Windows 7 Devices and Printers
- 5.6 Creating a Volume in a 2-Bay NSA
- 5.7 Creating a Volume in a 1-Bay NSA
- 5.8 Deleting a Volume
- 5.9 File Sharing Tutorials
- 5.10 Download Service Tutorial
- 5.11 Broadcatching Tutorial
- 5.12 Printer Server Tutorial
- 5.13 Copy and Flickr Auto Upload Tutorial
- 5.14 FTP Uploadr Tutorial
- 5.15 Web Configurator’s Security Sessions
- 5.16 Using FTPES to Connect to the NSA
- 5.17 Using a Mac to Access the NSA
- 5.18 How to Use the BackupPlanner
- Technical Reference
- Status Screen
- System Setting
- Storage
- Network
- Applications
- 10.1 Overview
- 10.2 What You Can Do
- 10.3 What You Need to Know
- 10.4 FTP Server
- 10.5 The Media Server Screens
- 10.6 The iTunes Server Screen
- 10.7 The Download Service Screen
- 10.8 The Web Publishing Screen
- 10.9 The Broadcatching Screen
- 10.10 The Print Server Screen
- 10.11 The Copy/Sync Button Screen
- 10.12 Technical Reference
- 10.12.1 Sharing Media Files on Your Network
- 10.12.2 Download Service
- 10.12.3 Link Capture Browser Plugin
- 10.12.4 Download Service Notification
- 10.12.5 P2P Download Security
- 10.12.6 Web Publishing Example
- 10.12.7 Web Publishing
- 10.12.8 Channel Guides for Broadcatching
- 10.12.9 Printer Sharing
- 10.12.10 Copying Files
- 10.12.11 Synchronizing Files
- Packages
- 11.1 Overview
- 11.2 What You Can Do
- 11.3 SMART Screen
- 11.4 DyDNS Screen
- 11.5 NFS Screen
- 11.6 Syslog Server Screen
- 11.7 TFTP Server Screen
- 11.8 eMule Screens
- 11.9 pyLoad Screen
- 11.10 ownCloud Setup
- 11.11 Polkast Setup
- 11.12 GoogleDrive
- 11.13 Memopal
- 11.14 Protect Screens
- 11.15 Backup Screens
- 11.16 Restore Screen
- 11.17 Technical Reference
- Auto Upload
- Dropbox
- Using Time Machine with the NSA
- Users
- Groups
- Shares
- Maintenance Screens
- Protecting Your Data
- Troubleshooting
- 20.1 Troubleshooting Overview
- 20.2 Power, Hardware, Connections, and LEDs
- 20.3 NAS Starter Utility
- 20.4 NSA Login and Access
- 20.5 I Cannot Access The NSA
- 20.6 Users Cannot Access the NSA
- 20.7 External USB Drives
- 20.8 Firmware
- 20.9 File Transfer
- 20.10 Networking
- 20.11 Some Features’ Screens Do Not Display
- 20.12 Media Server Functions
- 20.13 Download Service and Broadcatching Functions
- 20.14 Web Publishing
- 20.15 Auto Upload
- 20.16 Package Management
- 20.17 Backups
- 20.18 Google Drive
- Customer Support
- Product Specifications
- Legal Information
- Index
Chapter 20 Troubleshooting
Media Server User’s Guide
360
2 If you have files from the iTunes Store that use DRM, you need to use your Apple account ID and
password to authorize other computers to play the files. Apple permits you to authorize up to five
computers at a time. To authorize a computer, open iTunes and click Store > Authorize
Computer.
3 If you are connecting through a NAT router, make sure that TCP port 3689 and UDP port 5353 are
open for traffic on both the server and the client and all points in between (especially the NAT
router). If your router includes a firewall, make sure it also allows TCP port 3689 and UDP port
5353 traffic.
20.13 Download Service and Broadcatching Functions
The download list or broadcatching items are missing after I removed a hard drive.
The NSA’s download and broadcatching lists are stored on the system volume. If you have two
JBOD volumes, it is possible to remove one and still use the other. However if you remove the
system volume, you may lose the download and broadcasting lists. With two JBOD volumes, the
hard disk that was installed first is usually the system volume.
The channel I added in the Broadcatching screen is active but no files are downloaded to
the NSA.
Check the Download Policy for that channel (see Section 10.9.1 on page 206). It may be set to
manual download. You can configure your NSA to download all items or only new items
automatically once the channel is updated.
I cannot find the download files.
By default, the Download Service and Broadcatching features store downloaded files as follows:
• P2P download jobs are stored in /*/incoming (where ‘*’ is a folder that you have set.)
• HTTP/FTP jobs are stored in /* (where ‘*’ is a folder that you have set.)
• All jobs triggered by RSS channels create the subfolder in /* using the channel name where it
store all files downloaded from that channel (where ‘*’ is a folder that you have set.)
Check your Preferences in the Download Service (Section 10.7 on page 191) and
Broadcatching (Section 10.9 on page 204) screens to know or configure where downloaded files
are stored.