Operation Manual
Table Of Contents
- Media Server
- User’s Guide
- Getting to Know Your NSA
- NAS Starter Utility
- zCloud
- Web Configurator Basics
- Tutorials
- 5.1 Overview
- 5.2 Windows 7 Network
- 5.3 Windows 7 Network Map
- 5.4 Playing Media Files in Windows 7
- 5.5 Windows 7 Devices and Printers
- 5.6 Creating a Volume in a 2-Bay NSA
- 5.7 Creating a Volume in a 1-Bay NSA
- 5.8 Deleting a Volume
- 5.9 File Sharing Tutorials
- 5.10 Download Service Tutorial
- 5.11 Broadcatching Tutorial
- 5.12 Printer Server Tutorial
- 5.13 Copy and Flickr Auto Upload Tutorial
- 5.14 FTP Uploadr Tutorial
- 5.15 Web Configurator’s Security Sessions
- 5.16 Using FTPES to Connect to the NSA
- 5.17 Using a Mac to Access the NSA
- 5.18 How to Use the BackupPlanner
- Technical Reference
- Status Screen
- System Setting
- Storage
- Network
- Applications
- 10.1 Overview
- 10.2 What You Can Do
- 10.3 What You Need to Know
- 10.4 FTP Server
- 10.5 The Media Server Screens
- 10.6 The iTunes Server Screen
- 10.7 The Download Service Screen
- 10.8 The Web Publishing Screen
- 10.9 The Broadcatching Screen
- 10.10 The Print Server Screen
- 10.11 The Copy/Sync Button Screen
- 10.12 Technical Reference
- 10.12.1 Sharing Media Files on Your Network
- 10.12.2 Download Service
- 10.12.3 Link Capture Browser Plugin
- 10.12.4 Download Service Notification
- 10.12.5 P2P Download Security
- 10.12.6 Web Publishing Example
- 10.12.7 Web Publishing
- 10.12.8 Channel Guides for Broadcatching
- 10.12.9 Printer Sharing
- 10.12.10 Copying Files
- 10.12.11 Synchronizing Files
- Packages
- 11.1 Overview
- 11.2 What You Can Do
- 11.3 SMART Screen
- 11.4 DyDNS Screen
- 11.5 NFS Screen
- 11.6 Syslog Server Screen
- 11.7 TFTP Server Screen
- 11.8 eMule Screens
- 11.9 pyLoad Screen
- 11.10 ownCloud Setup
- 11.11 Polkast Setup
- 11.12 GoogleDrive
- 11.13 Memopal
- 11.14 Protect Screens
- 11.15 Backup Screens
- 11.16 Restore Screen
- 11.17 Technical Reference
- Auto Upload
- Dropbox
- Using Time Machine with the NSA
- Users
- Groups
- Shares
- Maintenance Screens
- Protecting Your Data
- Troubleshooting
- 20.1 Troubleshooting Overview
- 20.2 Power, Hardware, Connections, and LEDs
- 20.3 NAS Starter Utility
- 20.4 NSA Login and Access
- 20.5 I Cannot Access The NSA
- 20.6 Users Cannot Access the NSA
- 20.7 External USB Drives
- 20.8 Firmware
- 20.9 File Transfer
- 20.10 Networking
- 20.11 Some Features’ Screens Do Not Display
- 20.12 Media Server Functions
- 20.13 Download Service and Broadcatching Functions
- 20.14 Web Publishing
- 20.15 Auto Upload
- 20.16 Package Management
- 20.17 Backups
- 20.18 Google Drive
- Customer Support
- Product Specifications
- Legal Information
- Index
Chapter 20 Troubleshooting
Media Server User’s Guide
362
• Make sure your ISP allows you to run a server and is not blocking the port number of the NSA’s
web publishing feature.
20.15 Auto Upload
The NSA does not automatically upload files to Flickr or YouTube.
1 Make sure the NSA is connected to the Internet. See Section 9.4 on page 176 for details about
testing network connections.
2 Click Maintenance > Log to check the NSA’s log for a message about the file.
2a If the log message displays “no such file or directory”, the file may have been removed from
the NSA. Make sure the file still exists in the watch folder.
2b If the log message displays “filename is queued”, the file may still be waiting for auto upload.
Check the grace period setting in the service’s Configuration screen. You can set a smaller
grace period to shorten the queue time.
2c If you cannot find any log messages about the file:
•Make sure the Folder Watch List includes the folder containing the file. You can upload the
file to the watch folder again.
• Make sure the file’s format is supported by Flickr or YouTube. You can find the supported file
extensions in the Folder Watch List.
2d If the log message displays “not authorized yet”, check if you can enter the NSA’s
Configuration screen for the service. If you changed the password of your Flickr or YouTube
account, you cannot access the service’s Configuration screen, and the NSA cannot auto
upload files. Make sure you also update the account information in the NSA.
3 Make sure the file size does not exceed the limit imposed by the service. At the time of writing,
Flickr restricts the file size to 10 MB, and YouTube restricts the file size to 100 MB.
4 Make sure you did not exceed the service’s upload quota. Flickr and YouTube have different policies
about how much you can upload within a certain period, for example, 100 MB/week.
5 The NSA may have temporarily failed to connect to the service. You can upload the file to the watch
folder again.
20.16 Package Management
The NSA won’t install the package(s) I selected in the Package Management screen.