User's Manual

Chapter 27 Troubleshooting
P-2612HW Series User’s Guide
438
1 Make sure you understand the normal behavior of the LED. See Section 1.4 on
page 28.
2 Check the hardware connections. See the Quick Start Guide.
3 Inspect your cables for damage. Contact the vendor to replace any damaged
cables.
4 Turn the ZyXEL Device off and on.
5 If the problem continues, contact the vendor.
27.3 ZyXEL Device Access and Login
I forgot the IP address for the ZyXEL Device.
1 The default IP address is 192.168.1.1.
2 If you changed the IP address and have forgotten it, you might get the IP address
of the ZyXEL Device by looking up the IP address of the default gateway for your
computer. To do this in most Windows computers, click Start > Run, enter cmd,
and then enter ipconfig. The IP address of the Default Gateway might be the IP
address of the ZyXEL Device (it depends on the network), so enter this IP address
in your Internet browser.
3 If this does not work, you have to reset the device to its factory defaults. See
Section 1.5 on page 29.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1.
• If you changed the IP address (Section on page 131), use the new IP
address.
• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for I forgot the IP address for the ZyXEL Device.
2 Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide.