User's Manual

Chapter 23 Troubleshooting
P-660HW-Tx v3 User’s Guide
283
V I can see the Login screen, but I cannot log in to the ZyXEL Device.
1 Make sure you have entered the password correctly. The default user password is user,
and the default admin password is 1234. The field is case-sensitive, so make sure [Caps
Lock] is not on.
2 Turn the ZyXEL Device off and on.
3 Disconnect and re-connect the power adaptor or cord to the ZyXEL Device.
4 If this does not work, you have to reset the ZyXEL Device to its factory defaults. See
Section 23.1 on page 281.
V I cannot use FTP to upload / download the configuration file. / I cannot use
FTP to upload new firmware.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web
configurator. Ignore the suggestions about your browser.
23.3 Internet Access
V I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and Section 23.1 on page 281.
2 Make sure you entered your ISP account information correctly in the wizard. These
fields are case-sensitive, so make sure [Caps Lock] is not on.
3 If you are trying to access the Internet wirelessly, make sure the wireless settings in the
wireless client are the same as the settings in the AP.
4 Disconnect all the cables from your ZyXEL Device, and follow the directions in the
Quick Start Guide again.
5 If the problem continues, contact your ISP.
V I cannot access the Internet anymore. I had access to the Internet (with the
ZyXEL Device), but my Internet connection is not available anymore.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and Section 23.1 on page 281.