PLA-4xx Series Powerline Ethernet Adapter Series (PLA-400/400 v2/401/401 v2/ 402 v2/470/470 v2) User’s Guide Version 3.0.5 1/2008 Edition 2 www.zyxel.
About This User's Guide About This User's Guide Intended Audience This manual is intended for people who want to configure the PLA-400, PLA-400 v2, PLA401, PLA401 v2, PLA402 v2, PLA-470 and PLA470 v2 using the PLA-4xx Series Configuration Utility version 3.0.5(AG). You should have your basic Internet access or home network already set up. Related Documentation • Quick Start Guide The Quick Start Guide is designed to help you get up and running right away.
Document Conventions Document Conventions Warnings and Notes These are how warnings and notes are shown in this User’s Guide. 1 " Warnings tell you about things that could harm you or your device. Notes tell you other important information (for example, other things you may need to configure or helpful tips) or recommendations.
Document Conventions Icons Used in Figures Figures in this User’s Guide may use the following generic icons. The PLA-4xx icons used may not be an exact representation of your device.
Safety Warnings Safety Warnings 1 For your safety, be sure to read and follow all warning notices and instructions. • Do NOT use this product near water, for example, in a wet basement or near a swimming pool. • Do NOT expose your device to dampness, dust or corrosive liquids. • Do NOT store things on the device. • Do NOT install, use, or service this device during a thunderstorm. There is a remote risk of electric shock from lightning. • Connect ONLY suitable accessories to the device.
Safety Warnings This product is recyclable. Dispose of it properly.
Safety Warnings 8 PLA-4xx Series User’s Guide
Table of Contents Table of Contents About This User's Guide .......................................................................................................... 3 Document Conventions............................................................................................................ 4 Safety Warnings........................................................................................................................ 6 Table of Contents........................................................
Table of Contents 3.2 Firmware Upgrade Tool ....................................................................................................... 34 Chapter 4 The ENCRYPT Button .............................................................................................................37 4.1 ENCRYPT Button Overview ................................................................................................ 37 4.2 Set Up a HomePlug AV Network with ENCRYPT .............................................
Table of Contents Part III: Appendices and Index.............................................................. 73 Appendix A Product Specifications......................................................................................... 75 Appendix B Legal Information ................................................................................................ 81 Appendix C Customer Support............................................................................................... 85 Index...........
Table of Contents 12 PLA-4xx Series User’s Guide
List of Tables List of Tables Table 1 Password Summary .................................................................................................................. 21 Table 2 Firmware Detection Tool: Result Screen ................................................................................... 33 Table 3 Time ENCRYPT Button is Pressed and Action ......................................................................... 41 Table 4 Configuration Screen ................................................
List of Tables 14 PLA-4xx Series User’s Guide
List of Figures List of Figures Figure 1 Expand Your Network with the PLA-4xx ................................................................................... 19 Figure 2 Expand Your Network with the PLA402 v2 over Coaxial Cable Wiring .................................... 20 Figure 3 .NET Framework Installation Prompt ....................................................................................... 24 Figure 4 Microsoft’s Agreement ..................................................................
List of Figures Figure 39 Local/Remote Adapters on a Powerline Network .................................................................. 59 Figure 40 Adding an Adapter to Your New Network ............................................................................... 59 Figure 41 Incorrect DAK or No DAK ....................................................................................................... 60 Figure 42 Correct DAK .............................................................................
P ART I Introduction Introducing the PLA-4xx (19) Installing the Utility (23) 17
CHAPTER 1 Introducing the PLA-4xx 1.1 Overview This chapter introduces the main applications and features of the PLA-4xx HomePlug AV compliant powerline adapter. See Appendix A on page 75 for detailed product specifications. In this User’s Guide the electrical wiring network and coaxial cable network are both referred to as “HomePlug AV”. The HomePlug AV standard specifies how network devices communicate using standard electrical wiring. 1.
Chapter 1 Introducing the PLA-4xx 1.3 Coaxial Cable Networks with the PLA402 v2 The PLA402 v2 allows you to be more flexible in expanding your network by adding the coaxial cable capability. Figure 2 Expand Your Network with the PLA402 v2 over Coaxial Cable Wiring As well as being able to connect your PLA402 v2 to a power outlet, you also have the option of connecting to a coaxial cable outlet. Connect other powerline adapters in your powerline network to coaxial cable outlets on the same line.
Chapter 1 Introducing the PLA-4xx " This User’s Guide describes the latest version utility. This utility is only compatible with a PLA-4xx which has the latest firmware installed. If you don’t already have them, download the latest firmware and utility from the ZyXEL website. 1.5 Security Since your powerline network may extend outside your premises, it is important to set up security on your PLA-4xx. 1.5.1 Passwords You use two types of passwords in the HomePlug AV powerline network.
Chapter 1 Introducing the PLA-4xx Without security (encryption) your information is accessible to anyone using a powerline adapter on the same electrical circuit. In some cases, a circuit can be shared by more than one household. To prevent compromising your network security, you can create a private network. A private network uses a secret password (Network Name) to make sure that only permitted powerline adapters can communicate in your network. See Section 5.
CHAPTER 2 Installing the Utility This chapter guides you through the installation of the configuration utility for your PLA-4xx. 2.1 Overview of the Installation Process The installation of the configuration utility does the following: 1 Checks for and installs Microsoft’s .NET Framework version 1.1 software on your computer. This software is necessary for the installation of the PLA-4xx Series Configuration Utility. If you already have .NET Framework version 1.
Chapter 2 Installing the Utility Figure 3 .NET Framework Installation Prompt 2 Review Microsoft’s License Agreement, select I agree and click Install to proceed. Figure 4 Microsoft’s Agreement 3 The next screen allows you to see the progress of the installation.
Chapter 2 Installing the Utility Figure 5 .NET Framework Installation Process 4 Click OK to complete the installation process. Figure 6 Microsoft’s Agreement 5 The Setup utility runs automatically. Click Yes or Next to continue through the initial screen. Click Cancel only if you want to abort the installation.
Chapter 2 Installing the Utility 6 Fill in the User Name and Company Name fields (optional). If you want the utility to be only available to the currently logged in user, select Only for me(...). Otherwise, click Next to continue and allow all users to use the configuration utility. Figure 8 Customer Information Input 7 Click Next to install the utility to the default folder, or click Change to specify a different location on your computer.
Chapter 2 Installing the Utility Figure 10 Restart Screen 9 The following pop-up appears. Click Yes to restart your computer, or click No to restart your computer later. " If you select “No, I will restart my computer later”, you will not be able to launch the utility until after a restart of your computer.
Chapter 2 Installing the Utility 28 PLA-4xx Series User’s Guide
P ART II Managing the PLA4xx Firmware Tools (31) The ENCRYPT Button (37) The Configuration Utility (43) Powerline Network Setup Tutorial (53) LEDs and Troubleshooting (63) 29
CHAPTER 3 Firmware Tools Use the Firmware Detection Tool and Firmware Upgrade Tool to ensure you have the latest firmware (version 3.0.5 or later) on your PLA-4xx(s). You need to upgrade all your PLA-4xxs to the latest firmware to ensure they can connect with each other and they are compatible with the latest version Utility. Use the Firmware Detection Tool to detect the firmware version of powerline devices on your network. If your firmware is early version (earlier than 3.0.
Chapter 3 Firmware Tools Figure 11 Firmware Detection With an Early Firmware Local Device 3.0.5 3.0.5 1.4.5 1.4.5 1.4.5 3.0.5 This diagram shows the Firmware Detection Tool detecting the firmware on latest firmware devices only, as the local device has the latest firmware. Figure 12 Firmware Detection With a Latest Firmware Local Device 3.0.5 1.4.5 1.4.5 1.4.5 3.0.5 3.0.5 3.1.2 Firmware Detection Procedure Follow these instructions to run the Firmware Detection Tool.
Chapter 3 Firmware Tools Figure 13 Firmware Detection Tool: Start The Tool shows the firmware version(s) of devices it has detected on your powerline network. Figure 14 Firmware Detection Tool: Result The following table describes the labels in this screen. Table 2 Firmware Detection Tool: Result Screen LABEL DESCRIPTION Site This field displays • Local, if it is identifying the powerline adapter directly connected to the computer running the configuration utility.
Chapter 3 Firmware Tools Table 2 Firmware Detection Tool: Result Screen (continued) LABEL DESCRIPTION Firmware Version This is the firmware version of your device. In the example firmware version given in the screen, 1-4-1454, the firmware version is shown by the numbers 145, meaning this is firmware version 1.4.5. If your device’s firmware is earlier than 3.0.5, please use the Firmware Upgrade Tool to upgrade your firmware. Company You can upgrade your device if this field displays ZyXEL.
Chapter 3 Firmware Tools Figure 16 Firmware Upgrade Tool: Upgrading 6 If your firmware is successfully upgraded, the following screen appears. Click Finish to close the Tool. Figure 17 Firmware Upgrade Tool: Finish 7 To check your firmware is successfully upgraded, run the Firmware Detection Utility again and check your firmware version. 8 Repeat this upgrade process for each powerline device you need to upgrade.
Chapter 3 Firmware Tools 36 PLA-4xx Series User’s Guide
CHAPTER 4 The ENCRYPT Button Use the ENCRYPT button to automatically set up a secure powerline connection between your powerline devices. 4.1 ENCRYPT Button Overview The ENCRYPT button allows you to set up a secure powerline connection with other HomePlug AV compliant powerline devices which also support the ENCRYPT feature. No other powerline setting changes are required to connect.
Chapter 4 The ENCRYPT Button Figure 18 ENCRYPT Connection Procedure press 2 seconds press 2 seconds within 2 minutes 5 Repeat step 4 in this section for the other powerline device you wish to connect. This must be done within 120 seconds of pressing the ENCRYPT button on the PLA-4xx. 6 Check the lights on the two powerline devices. The power ( ) and HomePlug ( ) lights should be blinking while the devices are connecting.
Chapter 4 The ENCRYPT Button Figure 19 Adding More Powerline Adapters to Your Network A B A OR B C 9 If you disconnected your computer or modem (or any other networking product connected to your powerline device) in step 1 of this section, you can now reconnect them. This sets up your powerline network between your powerline devices. 4.3 Setting Up Multiple Networks You can use the ENCRYPT button to set up multiple powerline networks using your existing powerline network.
Chapter 4 The ENCRYPT Button 2 Click the ENCRYPT button on (A) and (C) for 1~2 seconds and within two minutes of each other. 3 Wait for about one minute while (A) and (C) connect. 4 Check the LEDs on both (A) and (C). When the power ( ) and HomePlug ( ) lights stop blinking and the power ( ) light shines steadily, the devices are connected. Figure 21 Two Separate Powerline Networks B A C Congratulations. You now have two separate powerline networks as shown above.
Chapter 4 The ENCRYPT Button 4.4 ENCRYPT Button Behavior The following table summarizes the actions that occur when the ENCRYPT button is pressed for specific lengths of time. Table 3 Time ENCRYPT Button is Pressed and Action POWER LIGHT BEHAVIOR HOMEPLUG LIGHT BEHAVIOR TIME ACTION less than 3 seconds The device joins a network. It The power ( ) light blinks until shares the same network name the device is connected. This as other devices on the network. may take a minute.
Chapter 4 The ENCRYPT Button 42 PLA-4xx Series User’s Guide
CHAPTER 5 The Configuration Utility This chapter shows you how to use the Configuration Utility (or Utility) to secure, manage and set up Quality of Service (QoS) on your powerline network. 5.1 Overview The PLA-4xx is designed as a plug-and-play network expanding solution.
Chapter 5 The Configuration Utility 5.1.1 Powerline Network Security When the PLA-4xxs communicate with each other, they use encryption to protect the information that is sent in the powerline network. Encryption is like a secret code. If you do not know the secret code, you cannot understand the message. The HomePlug AV standard uses 128-bit AES (Advanced Encryption Standard) to safely transmit data between powerline adapters.
Chapter 5 The Configuration Utility 5.3 Configuration Screen Use the Configuration screen to see which devices are recognized by your powerline network, to configure your PLA-4xx and to set up a secure powerline network by changing the powerline network name. This screen opens up when you launch the utility. " Use the Figure 24 icon to view online help information in each screen of the utility. Configuration Screen The following table describes the labels in this screen.
Chapter 5 The Configuration Utility Table 4 Configuration Screen (continued) LABEL DESCRIPTION MAC Address This is a read-only field which shows the MAC address of the powerline adapter you are configuring. You can find the MAC address of your PLA-4xx displayed on a sticker on the bottom of your device. DAK Password DAK (Device Access Key) password is used to verify that you are authorized to perform changes on a remote device.
Chapter 5 The Configuration Utility Figure 25 Firmware Screen 5.5 Network Info Screen Use the Network Info screen to see the rates at which a specific PLA-4xx is communicating with other powerline adapters on your powerline network.
Chapter 5 The Configuration Utility The following table describes the labels in this screen. Table 5 Network Info Screen LABEL DESCRIPTION Adapter This field identifies which powerline network information is displayed. Different powerline networks are identified by the Ethernet interface (network card) connected directly to the PLA-4xx. Typically there is only one connection, however, if your computer has two network cards and both are connected to a PLA-4xx, then you have two powerline networks.
Chapter 5 The Configuration Utility You can configure the powerline adapters on your network to give priority to network traffic depending on its importance. When you set the priority of a powerline adapter, you set how quickly messages FROM your powerline adapter are sent in your powerline network. Transmissions TO your powerline adapter do not receive any priority.
Chapter 5 The Configuration Utility Figure 27 Priority Settings Internet C D B E A Use this screen to configure priority settings for traffic from the powerline adapters on your network.
Chapter 5 The Configuration Utility The following table describes the labels in this screen. Table 7 Advanced Screen LABEL DESCRIPTION Adapter This field identifies which powerline network information is displayed. Different powerline networks are identified by the Ethernet interface (network card) on your computer which is connected directly to a powerline adapter. Typically there is only one connection.
Chapter 5 The Configuration Utility Table 8 About Screen (continued) 52 LABEL DESCRIPTION Released This field displays the date when the firmware was released. Close Click the button in upper right corner to close the About window.
CHAPTER 6 Powerline Network Setup Tutorial Use this tutorial to expand your existing powerline network. 6.1 Overview After setting up your first home powerline network (instructions for that are in the Quick Start Guide for your ZyXEL powerline adapter) you may want to extend the network or create a new one by adding additional powerline adapters. This tutorial shows you the following. • How to start up your new powerline adapter. You need to do this before you can begin the next sections.
Chapter 6 Powerline Network Setup Tutorial 6.1.1 Important Terms Network Name The network name allows a powerline adapter to connect with other powerline adapters that have the same network name. It provides security for your powerline network. The network name uses English letters or numbers, from 8 to 64 characters long, with no spaces allowed. DAK Password DAK = Device Access Key. The DAK Password lets you access the powerline adapter.
Chapter 6 Powerline Network Setup Tutorial Figure 32 Click on the PLA-4xx Series Configuration Utility Icon 6 You are now ready to extend your powerline network or set up a second network. • See Section 6.1.3 on page 55 to add a new powerline adapter to your network. • See Section 6.1.4 on page 57 to set up a second network with your new adapters. • See Section 6.1.5 on page 58 to set up a second network with your existing adapters. 6.1.
Chapter 6 Powerline Network Setup Tutorial Figure 34 Adding a New Adapter B A 3 Select your adapter by selecting Local and type the network name for your existing network in the Network Name field (C). Figure 35 Adding an Adapter to an Existing Network C 4 Click Save and click OK on the pop-up. Figure 36 Network Name Pop-up 5 Your new adapter will now have the same Network Name as your existing network and so has now joined your existing network.
Chapter 6 Powerline Network Setup Tutorial 6.1.4 Setting Up a New Network with a New Adapter This section shows you how to use your new powerline adapters to set up a new powerline network separate to your existing network. The figure below shows two powerline networks in a house. The first network (1) shows the home computer connected to a printer and access to the Internet.
Chapter 6 Powerline Network Setup Tutorial Figure 38 Making a New Network with the New Adapter 3 After you have set up a new network, you are ready to connect each powerline adapter on your new network to devices, for example, a computer or a games console. 6.1.5 Splitting a Network into Two Networks This section shows you how to split your existing network into two networks.
Chapter 6 Powerline Network Setup Tutorial Figure 39 Local/Remote Adapters on a Powerline Network 3 To set up a new powerline network, type the DAK Password and change the Network Name on all powerline adapters you wish to add to your network. • Look for the DAK Password on a label on your powerline adapter. The DAK Password lets you access the adapter. • Select the Remote adapter you want to add (A) and type the DAK Password in the DAK Password field (B).
Chapter 6 Powerline Network Setup Tutorial Figure 41 Incorrect DAK or No DAK • If you have correctly entered the DAK Password, click OK on the pop-up. Figure 42 Correct DAK 5 The settings for the adapter will now grey out and the adapter will disappear from the table after a few minutes. Figure 43 An Adapter on Your New Network 6 Go back to step 3 in this section to set the same, new Network Name for all remote adapters you want to add to your new network.
Chapter 6 Powerline Network Setup Tutorial Figure 44 Adapters on a New Powerline Network • If you want to access any of your new powerline networks using the PLA-4xx Series Configuration Utility, change the Network Name on your local adapter to the network name for the network you want to access. The adapters on that network will then display in the adapter table, allowing you to select and configure each one. 6.
Chapter 6 Powerline Network Setup Tutorial 62 PLA-4xx Series User’s Guide
CHAPTER 7 LEDs and Troubleshooting This chapter describes the behavior of the LEDs (lights) and offers some suggestions to solve problems you might encounter. 7.1 LEDs The following sections describes the lights on the PLA-400, PLA-400 v2 and PLA402 v2, the PLA-401, PLA401 v2 and the PLA-470. 7.1.1 PLA-401/PLA401 v2 The following figure is the front panel of the PLA-401. Use the lights to determine if the PLA4xx is behaving normally or if there are some problems on your powerline network.
Chapter 7 LEDs and Troubleshooting LIGHT ICON HomePlug ETHERNET STATUS DESCRIPTION On The PLA-401 detects another powerline adapter. Blinking The PLA-401 is communicating with another powerline adapter. Off The PLA-401 is not detecting another powerline adapter. On The ETHERNET port is on and ready and the PLA-401 detects a device connected to it. Blinking The PLA-401 is communicating with a router, modem, switch or a computer connected to it.
Chapter 7 LEDs and Troubleshooting 7.1.2 PLA-400/400 v2/402 v2 The following figure is the front panel of the PLA-400, PLA-400 v2 and PLA402 v2. Use the lights to determine if your PLA-4xx is behaving normally or if there are some problems on your powerline network. Figure 46 PLA-400/400 v2/ 402 v2 Lights The following table describes the behavior of the lights on the PLA-400. Table 11 PLA-400 Lights LIGHTS ICON POWER HomePlug ETHERNET STATUS DESCRIPTION On The PLA-400 is on and receiving power.
Chapter 7 LEDs and Troubleshooting Table 12 PLA-400 v2/402 v2 Lights (continued) LIGHTS HomePlug ICON COLOR STATUS DESCRIPTION Green On The PLA-400 v2/402 v2 detects another powerline adapter. The data transfer rate is greater than 40 Mbps. Amber The PLA-400 v2/402 v2 detects another powerline adapter. The data transfer rate is between 10~40 Mbps. Red The PLA-400 v2/402 v2 detects another powerline adapter. The data transfer rate is between 0~10 Mbps.
Chapter 7 LEDs and Troubleshooting The following table describes the behavior of the lights on the PLA-470. Table 13 PLA-470 Lights LIGHTS ICON POWER HomePlug COLOR STATUS DESCRIPTION Green On The PLA-470 is on and receiving power. It also indicates a successful connection using the ENCRYPT button. Blinking The PLA-470 is starting up. It also indicates the PLA-470 is trying to connect with another device using the ENCRYPT function.
Chapter 7 LEDs and Troubleshooting Table 14 PLA470 v2 Lights (continued) LIGHTS HomePlug ICON COLOR STATUS DESCRIPTION Green On The PLA470 v2 detects another powerline adapter. The data transfer rate is greater than 40 Mbps. Amber The PLA470 v2 detects another powerline adapter. The data transfer rate is between 10~40 Mbps. Red The PLA470 v2 detects another powerline adapter. The data transfer rate is between 0~10 Mbps.
Chapter 7 LEDs and Troubleshooting 4 If the PLA-4xx is connected to an Ethernet switch or router, make sure the device is working correctly, and that the LAN network is working and configured correctly as well. V The HomePlug light does not turn on. 1 Check all PLA-4xxs on your network have the latest firmware installed. PLA-4xxs with the latest firmware cannot communicate with PLA-4xxs using earlier versions of the firmware. Go to Section 5.
Chapter 7 LEDs and Troubleshooting 7.3 Configuration Utility Problems V The PLA-4xx Series Configuration Utility displays an error during installation. • Make sure your computer is using Windows XP or Windows Vista (32-bit) operating system. At the time of writing, this is the only compatible operating system for the configuration utility. V The PLA-4xx Series Configuration Utility does not display all or any of my devices.
Chapter 7 LEDs and Troubleshooting 7.5 ENCRYPT Button Problems This section applies only to PLA-4xxs with the ENCRYPT button. V The HomePlug light is already on, but I haven’t pressed the ENCRYPT button yet. Your device has already connected to another powerline device. Press the ENCRYPT button for more than 10 seconds to release the connection. V The POWER light does not blink when I press the ENCRYPT button. • Check the device is on.
Chapter 7 LEDs and Troubleshooting V The POWER lights on both devices finished blinking, but only one device’s HomePlug light is on. One device may have connected to a third powerline device. To check device A is connected to device B and not another device, disconnect device B from its power source. Device A’s HomePlug ( ) light will turn off if the connection is with Device B.
P ART III Appendices and Index Product Specifications (75) Customer Support (85) Legal Information (81) Index (91) 73
APPENDIX A Product Specifications The following tables summarize the PLA-4xx’s hardware and firmware features. Table 15 Hardware Specifications Dimensions (W x D x H) PLA-400/400 v2/402 v2 112 (L) mm x 106 (D) mm x 28.5 (H) mm PLA-470 162 (L) mm x 118 (D) mm x 40 (H) mm PLA470 v2 162 (L) mm x 118 (D) mm x 35 (H) mm PLA-401/PLA401 v2 97 mm (L) x 45 (H) mm x 70 (W) mm Power Input PLA-400/401 v2 100 - 240 VAC, 50/60 Hz, 0.12 A PLA-400 v2/402 v2 100 - 240 VAC, 50/60 Hz, 0.
Appendix A Product Specifications Table 15 Hardware Specifications Cabling Type PLA-400/400 v2/401/401 v2/402/470/470 v2 1 x Power Cord PLA-400/400 v2/401/401 v2/402 1 x LAN UTP Category 5 or Better PLA-402 v2 1 x Coaxial Cable (RG6 or RG59 cable with 75 ohm impedance preferred but others are compatible. RG6 cables are common for CATV. F-Type Male connector required.
Appendix A Product Specifications Table 16 Firmware Specifications FEATURE DESCRIPTION Frequency Band 1.8 MHz ~ 30 MHz Certifications FCC, CE, CUL, UL, HomePlug AV, RoHS, C-Tick Device Management Use the PLA-4xx Series Configuration Utility version 3.0.5(AG) to easily configure the PLA-4xx. Note: The PLA-4xx Series Configuration Utility version 3.0.5(AG) is only compatible with PLA-4xxs with the latest firmware installed.
Appendix A Product Specifications " See Table 15 on page 75 for the size of screws to use and how far apart to place them. 1 Select a high position on a sturdy wall that is free of obstructions. 2 Drill two holes for the screws. The distance between the centers of the holes is listed in the product specifications appendix. 1 Be careful to avoid damaging pipes or cables located inside the wall when drilling holes for the screws. 3 Do not insert the screws all the way into the wall.
Appendix A Product Specifications Cable Pin Assignments RJ-45 Connector Pin Assignments Figure 49 RJ-45 Connector Pins Table 19 RJ-45 Connector Pin Assignments PIN NO 1 2 3 4 5 6 7 8 RJ-45 SIGNAL ASSIGNMENT RxD + RxD TxD + Not connected Not connected TxD Not connected Not connected PLA-4xx Series User’s Guide 79
Appendix A Product Specifications 80 PLA-4xx Series User’s Guide
APPENDIX B Legal Information Copyright Copyright © 2008 by ZyXEL Communications Corporation. The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of ZyXEL Communications Corporation. Published by ZyXEL Communications Corporation.
Appendix B Legal Information If this device does cause harmful interference to radio/television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 1 Reorient or relocate the receiving antenna. 2 Increase the separation between the equipment and the receiver. 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Appendix B Legal Information ZyXEL Limited Warranty ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or workmanship for a period of up to two years from the date of purchase.
Appendix B Legal Information 84 PLA-4xx Series User’s Guide
APPENDIX C Customer Support Please have the following information ready when you contact customer support. Required Information • • • • Product model and serial number. Warranty Information. Date that you received your device. Brief description of the problem and the steps you took to solve it. “+” is the (prefix) number you dial to make an international telephone call. Corporate Headquarters (Worldwide) • • • • • • • Support E-mail: support@zyxel.com.tw Sales E-mail: sales@zyxel.com.
Appendix C Customer Support • Regular Mail: ZyXEL Communications, Czech s.r.o., Modranská 621, 143 01 Praha 4 Modrany, Ceská Republika Denmark • • • • • • Support E-mail: support@zyxel.dk Sales E-mail: sales@zyxel.dk Telephone: +45-39-55-07-00 Fax: +45-39-55-07-07 Web: www.zyxel.dk Regular Mail: ZyXEL Communications A/S, Columbusvej, 2860 Soeborg, Denmark Finland • • • • • • Support E-mail: support@zyxel.fi Sales E-mail: sales@zyxel.fi Telephone: +358-9-4780-8411 Fax: +358-9-4780-8448 Web: www.zyxel.
Appendix C Customer Support India • • • • • • Support E-mail: support@zyxel.in Sales E-mail: sales@zyxel.in Telephone: +91-11-30888144 to +91-11-30888153 Fax: +91-11-30888149, +91-11-26810715 Web: http://www.zyxel.in Regular Mail: India - ZyXEL Technology India Pvt Ltd., II-Floor, F2/9 Okhla Phase -1, New Delhi 110020, India Japan • • • • • • Support E-mail: support@zyxel.co.jp Sales E-mail: zyp@zyxel.co.jp Telephone: +81-3-6847-3700 Fax: +81-3-6847-3705 Web: www.zyxel.co.
Appendix C Customer Support • Regular Mail: ZyXEL Communications Inc., 1130 N. Miller St., Anaheim, CA 928062001, U.S.A. Norway • • • • • • Support E-mail: support@zyxel.no Sales E-mail: sales@zyxel.no Telephone: +47-22-80-61-80 Fax: +47-22-80-61-81 Web: www.zyxel.no Regular Mail: ZyXEL Communications A/S, Nils Hansens vei 13, 0667 Oslo, Norway Poland • • • • • E-mail: info@pl.zyxel.com Telephone: +48-22-333 8250 Fax: +48-22-333 8251 Web: www.pl.zyxel.com Regular Mail: ZyXEL Communications, ul.
Appendix C Customer Support Sweden • • • • • • Support E-mail: support@zyxel.se Sales E-mail: sales@zyxel.se Telephone: +46-31-744-7700 Fax: +46-31-744-7701 Web: www.zyxel.se Regular Mail: ZyXEL Communications A/S, Sjöporten 4, 41764 Göteborg, Sweden Thailand • • • • • • Support E-mail: support@zyxel.co.th Sales E-mail: sales@zyxel.co.th Telephone: +662-831-5315 Fax: +662-831-5395 Web: http://www.zyxel.co.th Regular Mail: ZyXEL Thailand Co., Ltd.
Appendix C Customer Support 90 PLA-4xx Series User’s Guide
Index Index Symbols .
Index M S MAC address 33, 45 management multiple networks 22 overview 43 managing the device using the web configurator. See web configurator.
