User Manual

Chapter 6 Troubleshooting
PLA Series User’s Guide
48
6.3 Powerline Problems
The signal on my powerline network is weak.
1 Your powerline adapters may be connected to electrical surge protectors. Connect them to standard
power outlets.
2 Your powerline adapters may be located close to large appliances such as refrigerators or air-
conditioners that cause interference with the powerline signal. Move the adapters further away
from such appliances to reduce interference.
3 Your powerline adapters may be placed close to electrical devices such as electrical insect-killers
which produce radio waves. These may interfere with the powerline signals. Move the adapters
further away from such electrical devices.
4 Your wiring may be old and/or low quality or with a long wiring path.
6.4 RESET/ENCRYPT Button Problems
This section applies only to PLAs with the RESET/ENCRYPT button. In this guide RESET/
ENCRYPT refers to the ENCRYPT button in PLAs that have separate RESET and
ENCRYPT buttons.
Refer to Table 1 on page 6 to see which models have separate RESET and
ENCRYPT buttons.
The HomePlug light is already on, but I haven’t pressed the RESET/ENCRYPT button yet.
Your device has already connected to another powerline device. Press the RESET/ENCRYPT
button for 5 to 8 seconds to release the connection.
The POWER light does not blink when I press the RESET/ENCRYPT button.
• Check the device is on.
• Press the RESET/ENCRYPT button again, making certain you have pressed the button for 0.5 to
3 seconds.
• The POWER light on some powerline devices do not blink as part of the ENCRYPT process. Check
your powerline device is a PLA.
• For PLA, you cannot use the RESET/ENCRYPT button when it is in standby mode. Connect the
PLA to a computer/router then try again.