Users Manual Part 2

Chapter 38 Troubleshooting
EMG6726/8726-B10A User’s Guide
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38.2 EMG Access and Login
I forgot the IP address for the EMG.
1 The default LAN IP address is 192.168.1.1.
2 If you changed the IP address and have forgotten it, you might get the IP address of the EMG by looking
up the IP address of the default gateway for your computer. To do this in most Windows computers, click
Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default Gateway might be the IP
address of the EMG (it depends on the network), so enter this IP address in your Internet browser.
3 If this does not work, you have to reset the device to its factory defaults. See Section 1.4.5 on page 24.
I forgot the password.
1 See the cover page for the default login names and associated passwords.
2 If those do not work, you have to reset the device to its factory defaults. See Section 1.4.5 on page 24.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1.
• If you changed the IP address (Section 8.2 on page 102), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the EMG.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See Section 1.4.2
on page 21.
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled.
4 If it is possible to log in from another interface, check the service control settings for HTTP and HTTPS
(Maintenance > Remote MGMT).
5 Reset the device to its factory defaults, and try to access the EMG with the default IP address. See
Section 1.4.5 on page 24.
6 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions