User’s Guide NAP Series 802.11ac Dual-Radio Nebula Cloud Managed Access Points Default Login Details Web Address User Name Password Version 6.0 Edition 1, 03/2020 http://(DHCP-assigned IP) or http://192.168.1.2 admin Assigned by NCC or 1234 Note: Login is required only when the NAP cannot be accessed using NCC.
IMPORTANT! READ CAREFULLY BEFORE USE. KEEP THIS GUIDE FOR FUTURE REFERENCE. This is a User’s Guide for a series of products. Not all products support all firmware features. Screenshots and graphics in this book may differ slightly from your product due to differences in your product firmware or your computer operating system. Every effort has been made to ensure that the information in this manual is accurate.
Document Conventions Warnings and Notes These are how warnings and notes are shown in this guide. Warnings tell you about things that could harm you or your device. Note: Notes tell you other important information (for example, other things you may need to configure or helpful tips) or recommendations. Syntax Conventions • All models in this series may be referred to as the “NAP” in this guide. • Product labels, screen names, field labels and field choices are all in bold font.
Contents Overview Contents Overview Introduction ............................................................................................................................................. 7 The Web Configurator ......................................................................................................................... 21 Dashboard ............................................................................................................................................ 26 Network ..........
Table of Contents Table of Contents Document Conventions ......................................................................................................................3 Contents Overview .............................................................................................................................4 Table of Contents .................................................................................................................................5 Chapter 1 Introduction .................
Table of Contents 4.1.1 What You Can Do in this Chapter ....................................................................................... 29 4.2 IP Setting ......................................................................................................................................... 29 4.3 VLAN ................................................................................................................................................ 31 Chapter 5 Maintenance.............................
CHAPTER 1 Introduction 1.1 Overview This User’s Guide covers the following models: NAP102, NAP203, NAP303 and NAP353. Your NAP is a wireless AP (Access Point). It extends the range of your existing wired network without additional wiring, providing easy network access to mobile users.
Chapter 1 Introduction 1.1.2 Dual-Radio The NAP is equipped with dual wireless radios. This means you can configure two different wireless networks to operate simultaneously. Note: A different channel should be configured for each WLAN interface to reduce the effects of radio interference. You could use the 2.4 GHz band for regular Internet surfing and downloading while using the 5 GHz band for time sensitive traffic like high-definition video, music, and gaming.
Chapter 1 Introduction Figure 1 Dual-Radio Application 1.2 Ways to Manage the NAP You can use the following ways to manage the NAP. If you need to change the NAP’s VLAN setting or manually set its IP address before connecting it to the Internet, use its built-in Web Configurator. Web Configurator The Web Configurator allows basic NAP setup and monitoring using an Internet browser. This User’s Guide provides information about the Web Configurator.
Chapter 1 Introduction Command-Line Interface (CLI) The CLI allows you to use text-based commands to configure the NAP. You can access it using remote management (for example, SSH or Telnet). See the Command Reference Guide for more information. File Transfer Protocol (FTP) This protocol can be used for firmware upgrades and configuration backup and restore. 1.3 Zyxel One Network (ZON) Utility ZON Utility is a program designed to help you deploy and manage a network more efficiently.
Chapter 1 Introduction 1.3.2 Run the ZON Utility 1 Double-click the ZON Utility to run it. 2 The first time you run the ZON Utility, you will see if your device and firmware version support the ZON Utility. Click the OK button to close this screen. Figure 2 Supported Devices and Versions If you want to check the supported models and firmware versions later, you can click the Show information about ZON icon in the upper right hand corner of the screen.
Chapter 1 Introduction Figure 3 ZON Utility Screen 3 Select a network adapter to which your supported devices are connected. Figure 4 Network Adapter 4 Click the Go button for the ZON Utility to discover all supported devices in your network.
Chapter 1 Introduction Figure 5 Discovery 5 The ZON Utility screen shows the devices discovered. Figure 6 ZON Utility Screen 6 Select a device and then use the icons to perform actions. Some functions may not be available for your devices. Note: You must know the selected device admin password before taking actions on the device using the ZON utility icons.
Chapter 1 Introduction Figure 7 Password Prompt The following table describes the icons numbered from left to right in the ZON Utility screen. Table 2 ZON Utility Icons ICON DESCRIPTION 1 IP configuration Change the selected device’s IP address. 2 Renew IP Address Update a DHCP-assigned dynamic IP address. 3 Reboot Device Use this icon to restart the selected device(s). This may be useful when troubleshooting or upgrading new firmware.
Chapter 1 Introduction The following table describes the fields in the ZON Utility main screen. Table 3 ZON Utility Fields LABEL DESCRIPTION Type This field displays an icon of the kind of device discovered. Model This field displays the model name of the discovered device. Firmware Version This field displays the firmware version of the discovered device. MAC Address This field displays the MAC address of the discovered device.
Chapter 1 Introduction 1.6.1 NAP303 The LEDs will stay ON when the NAP303 is ready. You can change this setting with LED suppression. Figure 8 NAP303 LEDs The following table describes the LEDs. Table 4 NAP303 LEDs LED COLOR STATUS DESCRIPTION PWR/SYS Amber The NAP is booting up. Green Slowly blinks amber for one second and green for one second alternatively. Green On The NAP is ready for use. Slow Blinking (on for 1s, off for 1s) The wireless module of the NAP is disabled or failed.
Chapter 1 Introduction Table 4 NAP303 LEDs (continued) LED COLOR Management Green On The NAP is managed by the NCC. The NAP is connected to the NCC, but not registered. Slowly blinks amber for one second and green for one second alternatively. The NAP is searching for (discovering) the NCC. The NCC is connecting to the registered NAP. Green Blinks amber and green alternatively 3 times and then turns solid green for 3 seconds. Green On The 2.4 GHz WLAN is active. Off The 2.
Chapter 1 Introduction Figure 9 NAP203 LEDs The following table describes the LEDs. Table 5 NAP203 LEDs LED COLOR STATUS DESCRIPTION PWR/SYS Red The NAP is booting up. Green Slowly blinks red for one second and green for one second alternatively. Green On The NAP is ready for use. Red On There is system error and the NAP cannot boot up, or the NAP suffered a system failure. Fast Blinking (on for 50ms, Off for 50ms) The NAP is undergoing firmware upgrade.
Chapter 1 Introduction Table 5 NAP203 LEDs (continued) LED COLOR Management Green DESCRIPTION On The NAP is managed by the NCC. Slow Blinking (On for 1s, Off for 1s) The NAP is connected to the NCC, but not registered. Slowly blinks amber for one second and green for one second alternatively. The NAP is searching for (discovering) the NCC. The NCC is connecting to the registered NAP. Green Blinks amber and green alternatively 3 times and then turns solid green for 3 seconds.
Chapter 1 Introduction Figure 10 NAP102 LED The following are the LED descriptions for your NAP102. Table 6 NAP102 LED COLOR STATUS DESCRIPTION Slowly blinks amber for one second and green for one second alternatively The NAP is booting up or is connecting to the NCC. The NCC is connecting to the registered NAP. Green Slowly blinks amber and green alternatively three times and turns steady green for three seconds Green On The NAP is ready for use and its wireless interface is activated.
CHAPTER 2 The Web Configurator 2.1 Overview The NAP Web Configurator allows easy management using an Internet browser. Use this for troubleshooting if your device cannot access the Internet. In order to use the Web Configurator, you must: • Use Internet Explorer 10.0 and later versions, Mozilla Firefox 36.0 and later versions, Safari 9.0 and later versions, or Google Chrome 38.0 and later versions. • Allow pop-up windows. • Enable JavaScript (enabled by default).
Chapter 2 The Web Configurator 5 Enter the user name (default: “admin”) and password (default: “1234”). If the NAP is being managed or has been managed by the NCC, check the NCC's Site-Wide > Configure > General setting screen for the NAP's current password. Click the Visit button if you want to open the Zyxel Nebula Control Center (NCC) login page in a new tab or window. The NCC is a cloud-based network management system that allows you to remotely manage and monitor the NAP. 6 Click Login. 2.
Chapter 2 The Web Configurator Figure 11 The Web Configurator’s Main Screen The Web Configurator’s main screen is divided into these parts: • A - Title Bar • B - Navigation Panel • C - Main Window 2.3.1 Title Bar The title bar provides some useful links that always appear over the screens below, regardless of how deep into the Web Configurator you navigate. Figure 12 Title Bar The icons provide the following functions.
Chapter 2 The Web Configurator Figure 13 About The following table describes labels that can appear in this screen. Table 8 About LABEL DESCRIPTION Boot Module This shows the version number of the software that handles the booting process of the NAP. Current Version This shows the firmware version of the NAP. Released Date This shows the date (yyyy-mm-dd) and time (hh:mm:ss) when the firmware is released. OK Click this to close the screen. 2.3.
Chapter 2 The Web Configurator Dashboard The dashboard displays general device information, and AP information in widgets that you can rearrange to suit your needs. For details on the Dashboard’s features, see Chapter 3 on page 26. Configuration Menu Use the configuration menu screens to configure the NAP’s features. Table 9 Configuration Menu Screens Summary FOLDER OR LINK TAB FUNCTION Network IP Setting Configure the IP address for the NAP Ethernet interface.
CHAPTER 3 Dashboard 3.1 Overview Use the Dashboard screens to check status information about the NAP. 3.1.1 What You Can Do in this Chapter The main Dashboard screen (Section 3.2 on page 26) displays the NAP’s general device information, and client information. 3.2 Dashboard This screen is the first thing you see when you log into the NAP. It also appears every time you click the Dashboard icon in the navigation panel.
Chapter 3 Dashboard Figure 16 Dashboard The following table describes the labels in this screen. Table 10 Dashboard LABEL DESCRIPTION AP Information MAC Address This field displays the MAC address of the NAP. Serial Number This field displays the serial number of the NAP. Product Model This field displays the model name of the NAP. 2.4G Channel Information This field displays the channel number the NAP is using and its output power in the 2.4 GHz spectrum.
Chapter 3 Dashboard If the NAP cannot connect to the Internet or to NCC, an error message is shown on this screen, as in the following.
CHAPTER 4 Network 4.1 Overview This chapter describes how you can configure the management IP address and VLAN settings of your NAP. The Internet Protocol (IP) address identifies a device on a network. Every networking device (including computers, servers, routers, printers, etc.) needs an IP address to communicate across the network. These networking devices are also known as hosts. Figure 17 IP Setup The figure above illustrates one possible setup of your NAP. The gateway IP address is 192.168.1.
Chapter 4 Network Figure 18 Configuration > Network > IP Setting Each field is described in the following table. Table 11 IP Setting LABEL DESCRIPTION IP Address Assignment Get Automatically Select this to make the interface a DHCP client and automatically get the IP address, subnet mask, and gateway address from a DHCP server. Use Fixed IP Address Select this if you want to specify the IP address, subnet mask, and gateway manually. IP Address Enter the IP address for this interface.
Chapter 4 Network Table 11 IP Setting (continued) LABEL DESCRIPTION Authentication Select this option if the proxy server requires authentication before it grants access to the Internet. User Name Enter your proxy user name. Password Enter your proxy password. Apply Click Apply to save your changes back to the NAP. Reset Click Reset to return the screen to its last-saved settings. 4.3 VLAN This section discusses how to configure the NAP’s VLAN settings.
Chapter 4 Network IEEE 802.1Q Tag The IEEE 802.1Q standard defines an explicit VLAN tag in the MAC header to identify the VLAN membership of a frame across bridges. A VLAN tag includes the 12-bit VLAN ID and 3-bit user priority. The VLAN ID associates a frame with a specific VLAN and provides the information that devices need to process the frame across the network. Use this screen to configure the VLAN settings for your NAP. To access this screen, click Configuration > Network > VLAN.
CHAPTER 5 Maintenance 5.1 Overview The Maintenance screens let you manage shell script files on the NAP, generate a diagnostic file, or view log messages. 5.1.1 What You Can Do in this Chapter • The Shell Script screen (Section 5.2 on page 33) stores, names, downloads, and uploads shell script files. • The Diagnostics screen (Section 5.3 on page 34) generates a file containing the NAP’s configuration and diagnostic information if you need to provide it to customer support during troubleshooting.
Chapter 5 Maintenance Each field is described in the following table. Table 13 Maintenance > Shell Script LABEL DESCRIPTION Rename Use this button to change the name of a shell script file on the NAP. • • Remove The name must consist of 1–25 characters including letters, numbers, and the following special characters: ‘~!@#$%^&()_+[]{}’,.= The name must be unique. Click a shell script file’s row to select it and click Delete to delete the shell script file from the NAP.
Chapter 5 Maintenance Figure 22 Maintenance > Diagnostics The Debug Information Center window shows the progress of data collection. When the data collection process is finished, click Download to save the most recent diagnostic file to your computer. Figure 23 Maintenance > Diagnostics: Debug Information Collector 5.4 View Log Nebula Control Center (NCC) downloads log messages from the NAP periodically, and then deletes the downloaded log messages from the NAP.
Chapter 5 Maintenance Figure 24 Maintenance > Log > View Log The following table describes the labels in this screen. Table 14 Maintenance > Log > View Log LABEL DESCRIPTION Show Filter / Hide Filter Click this button to show or hide the filter settings. If the filter settings are hidden, the Display, Email Log Now, Refresh, and Clear Log fields are available.
Chapter 5 Maintenance Table 14 Maintenance > Log > View Log (continued) LABEL DESCRIPTION Destination Interface Select the destination interface of the packet that generated the log message. Protocol Select a service protocol whose log messages you would like to see. Keyword Enter a keyword to search the Message, Source, Destination and Note fields of all log messages. If a match is found in any field, the log message is displayed.
CHAPTER 6 Troubleshooting 6.1 Overview This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories. • Power, Hardware Connections, and LED • NAP Access and Login • Internet Access • Wireless Connections • Resetting the NAP 6.2 Power, Hardware Connections, and LED The NAP does not turn on. The LED is not on. 1 Make sure you are using the power adapter included with the NAP or a PoE power injector/switch.
Chapter 6 Troubleshooting 5 If the problem continues, contact the vendor. 6.3 NAP Access and Login I forgot the IP address for the NAP. 1 The default static IP address is 192.168.1.2. If you changed the IP address and have forgotten it, you have to reset the device to its factory defaults. See Section 6.6 on page 43. 2 If your NAP is a DHCP client, you can find your IP address from the DHCP server. This information is available from the DHCP server which allocates IP addresses on your network.
Chapter 6 Troubleshooting Advanced Suggestions • If your computer is connected wirelessly, use a computer that is connected to a LAN/ETHERNET port. I forgot the password. 1 The default password is 1234. If the NAP is connected to the NCC and registered, check the NCC for the password. 2 If this does not work, you have to reset the device to its factory defaults. See Section 6.6 on page 43. I can see the Login screen, but I cannot log in to the NAP.
Chapter 6 Troubleshooting 1 Check the hardware connections, and make sure the LED is behaving as expected. See the Quick Start Guide and Section 6.2 on page 38. 2 Make sure the NAP is connected to a broadband modem or router with Internet access and your computer is set to obtain a dynamic IP address. 3 If you are trying to access the Internet wirelessly, make sure the wireless settings on the wireless client are the same as the settings on the NAP.
Chapter 6 Troubleshooting 1 Make sure the wireless LAN (wireless radio) is enabled on the NAP. 2 Make sure the wireless adapter (installed on your computer) is working properly. 3 Make sure the wireless adapter (installed on your computer) is IEEE 802.11 compatible and supports the same wireless standard as the NAP’s active radio. 4 Make sure your computer (with a wireless adapter installed) is within the transmission range of the NAP.
Chapter 6 Troubleshooting • Turn the NAP203 or NAP303 indoor AP counter-clockwise. • Detach the NAP203 or NAP303 indoor AP from the mounting bracket. 6.6 Resetting the NAP If you cannot access the NAP by any method, try restarting it by turning the power off and then on again. If you still cannot access the NAP by any method or you forget the administrator password(s), you can reset the NAP to its factory-default settings.
Chapter 6 Troubleshooting 2 Press the RESET button and hold it until the Power LED begins to blink. (This usually takes about ten seconds.) 3 Release the RESET button, and wait for the NAP to restart. You should be able to access the NAP using the default settings. 6.7 Getting More Troubleshooting Help Search for support information for your model at www.zyxel.com for more troubleshooting suggestions.
APPENDIX A Customer Support In the event of problems that cannot be solved by using this manual, you should contact your vendor. If you cannot contact your vendor, then contact a Zyxel office for the region in which you bought the device. See https://www.zyxel.com/homepage.shtml and also https://www.zyxel.com/about_zyxel/zyxel_worldwide.shtml for the latest information. Please have the following information ready when you contact an office. Required Information • Product model and serial number.
Appendix A Customer Support Korea • Zyxel Korea Corp. • http://www.zyxel.kr Malaysia • Zyxel Malaysia Sdn Bhd. • http://www.zyxel.com.my Pakistan • Zyxel Pakistan (Pvt.) Ltd. • http://www.zyxel.com.pk Philippines • Zyxel Philippines • http://www.zyxel.com.ph Singapore • Zyxel Singapore Pte Ltd. • http://www.zyxel.com.sg Taiwan • Zyxel Communications Corporation • https://www.zyxel.com/tw/zh/ Thailand • Zyxel Thailand Co., Ltd • https://www.zyxel.
Appendix A Customer Support • https://www.zyxel.com/be/fr/ Bulgaria • Zyxel България • https://www.zyxel.com/bg/bg/ Czech Republic • Zyxel Communications Czech s.r.o • https://www.zyxel.com/cz/cs/ Denmark • Zyxel Communications A/S • https://www.zyxel.com/dk/da/ Estonia • Zyxel Estonia • https://www.zyxel.com/ee/et/ Finland • Zyxel Communications • https://www.zyxel.com/fi/fi/ France • Zyxel France • https://www.zyxel.fr Germany • Zyxel Deutschland GmbH • https://www.zyxel.
Appendix A Customer Support Lithuania • Zyxel Lithuania • https://www.zyxel.com/lt/lt/ Netherlands • Zyxel Benelux • https://www.zyxel.com/nl/nl/ Norway • Zyxel Communications • https://www.zyxel.com/no/no/ Poland • Zyxel Communications Poland • https://www.zyxel.com/pl/pl/ Romania • Zyxel Romania • https://www.zyxel.com/ro/ro Russia • Zyxel Russia • https://www.zyxel.com/ru/ru/ Slovakia • Zyxel Communications Czech s.r.o. organizacna zlozka • https://www.zyxel.
Appendix A Customer Support Turkey • Zyxel Turkey A.S. • https://www.zyxel.com/tr/tr/ UK • Zyxel Communications UK Ltd. • https://www.zyxel.com/uk/en/ Ukraine • Zyxel Ukraine • http://www.ua.zyxel.com South America Argentina • Zyxel Communications Corporation • https://www.zyxel.com/co/es/ Brazil • Zyxel Communications Brasil Ltda. • https://www.zyxel.com/br/pt/ Colombia • Zyxel Communications Corporation • https://www.zyxel.com/co/es/ Ecuador • Zyxel Communications Corporation • https://www.zyxel.
Appendix A Customer Support Middle East • Zyxel Communications Corporation • https://www.zyxel.com/me/en/ North America USA • Zyxel Communications, Inc. - North America Headquarters • https://www.zyxel.com/us/en/ Oceania Australia • Zyxel Communications Corporation • https://www.zyxel.com/au/en/ Africa South Africa • Nology (Pty) Ltd. • https://www.zyxel.
APPENDIX B Legal Information Copyright Copyright © 2020 by Zyxel Communications Corporation. The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of Zyxel Communications Corporation. Published by Zyxel Communications Corporation.
Appendix B Legal Information CANADA The following information applies if you use the product within Canada area. Innovation, Science and Economic Development Canada ICES Statement CAN ICES-3 (B)/NMB-3(B) Innovation, Science and Economic Development Canada RSS-GEN & RSS-247 statement • • This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's license-exempt RSS(s).
Appendix B Legal Information Informations Antenne MODELE D'ANTENNE NOMBRE TYPE CONNECTEUR 2.4 G GAIN NAP102 2.4 GHz Antenna 1 PIFA U.FL 3.08 (2400-2483.5MHz) 2 PIFA U.FL 3.07 (2400-2483.5MHz) 3 PIFA U.FL 4 PIFA U.FL NAP102 5 GHz Antenna 5 G GAIN REMARQUE 4.06 (5150-5250 MHz) 3.91 (5725-5850 MHz) 3.99 (5150-5250 MHz) 3.79 (5725-5850 MHz) NAP303 Dipole IPEX 4 6 NAP353 ZXL04-22008A Dipole N type 4.5 7 NAP203 1 PIFA U.FL 3.28 SINBON / 2.
Appendix B Legal Information Avertissement: (i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux; (ii) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5250-5350 MHz et 5 470-5 725 MHz doit se conformer à la limite de p.i.r.e.
Appendix B Legal Information Dansk (Danish) Undertegnede Zyxel erklærer herved, at følgende udstyr udstyr overholder de væsentlige krav og øvrige relevante krav i direktiv 2014/53/EU. National Restrictions • • In Denmark, the band 5150 - 5350 MHz is also allowed for outdoor usage. I Danmark må frekvensbåndet 5150 - 5350 også anvendes udendørs.
Appendix B Legal Information 2. The regulatory limits for maximum output power are specified in EIRP. The EIRP level (in dBm) of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the output power available at the connector (specified in dBm).
Appendix B Legal Information Safety Warnings • • • • • • • • • • • • • • • • • • • • Do not use this product near water, for example, in a wet basement or near a swimming pool. Do not expose your device to dampness, dust or corrosive liquids. Do not store things on the device. Do not obstruct the device ventilation slots as insufficient airflow may harm your device. For example, do not place the device in an enclosed space such as a box or on a very soft surface such as a bed or sofa.
Appendix B Legal Information 台灣 以下訊息僅適用於產品具有無線功能且銷售至台灣地區 • 第十二條 經型式認證合格之低功率射頻電機，非經許可，公司，商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。 • 第十四條 低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。 前項合法通信，指依電信法規定作業之無線電通信。 低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。 • 使用無線產品時，應避免影響附近雷達系統之操作。 • 高增益指向性天線只得應用於固定式點對點系統。 • 無線資訊傳輸設備忍受合法通信之干擾且不得干擾合法通信；如造成干擾，應立即停用，俟無干擾之虞，始得繼續使用。 • 無線資訊傳輸設備的製造廠商應確保頻率穩定性，如依製造廠商使用手冊上所述正常操作，發射的信號應維持於操作頻帶中。 NCC Statement: 1) 下列產品使用時建議應距離人體 20 cm • 電磁波曝露量 MPE 標準值 (MPE) 1 mW/cm2，送測產品實值為 0.
Appendix B Legal Information About the Symbols Various symbols are used in this product to ensure correct usage, to prevent danger to the user and others, and to prevent property damage. The meaning of these symbols are described below. It is important that you read these descriptions thoroughly and fully understand the contents. Explanation of the Symbols SYMBOL EXPLANATION Alternating current (AC): AC is an electric current in which the flow of electric charge periodically reverses direction.
Index Index A FTP 10 access 21 I C IEEE 802.
Index N T NCC.
