User's Manual

Chapter 31 Auto-attendant
ISG50 User’s Guide
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Each field is described in the following table.
31.4 Technical Reference
The following section contains additional technical information about the ISG50 features described
in this chapter.
How to Record Auto-Attendant Audio Files on Your Computer
Follow the steps in this section to record audio files on your computer for use by an auto-attendant.
Note: This example uses the components available in the Microsoft Windows 2000 and XP
operating system to create the audio files. Windows Vista, Windows 7, Mac OS and
Linux users may want to use another program such as Audacity. Use this section as
a guideline only.
Table 182 Greeting Setting
LABEL DESCRIPTION
Temporary Greeting Settings
Enable Temporary
Greeting
Select this to play the temporary greeting immediately before playing the auto-
attendant’s normal greeting. Clear it to turn this feature off.
Upload Audio File
Click Browse to locate an audio file to be used as the temporary auto-attendant greeting
message, and Upload to copy it to IP-PBX.
The audio files you upload must meet the following criteria:
• PCM format, 16 kHz, 16-bit, mono mode (*.wav).
• The total play time of all the AA audio files combined must be less than 30 minutes.
Record Audio File
Click this to record an audio file through the extension set as the recording peer.
Audio File State This indicates whether an audio file has been uploaded to the ISG50 or not. You can also
Playback the audio file to hear how it sounds.
Schedule Greeting Settings
Enable Schedule
Greeting 1~6
This indicates the position of the item in the list.
Time
Enter the time range in one of six available fields for this scheduled greeting to be played.
Time should be entered using 24-hour notation and the two times separated by a hyphen
(hh:mm-hh:mm).
Upload Audio File
Click Browse to locate an audio file to be used as the temporary auto-attendant greeting
message, and Upload to copy it to IP-PBX.
The audio files you upload must meet the following criteria:
• PCM format, 16 kHz, 16-bit, mono mode (*.wav).
• The total play time of all the AA audio files combined must be less than 30 minutes.
Record Audio File
Click this to record an audio file through the extension set as the recording peer.
Audio File State This indicates whether an audio file has been uploaded to the ISG50 or not. You can also
Playback the audio file to hear how it sounds.
OK Click OK to save your customized settings and exit this screen.
Cancel Click Cancel to exit this screen without saving.