Manualshelf

User's Manual

ManualsBrandsZyXEL ManualsNetwork RouterZyXEL ZyXEL Communications Network Router NBG-417N
171172173174175176177178179180
Chapter 24 Troubleshooting
NBG-417N User’s Guide
172
2 Make sure you entered your ISP account information correctly in the wizard. These fields are case-
sensitive, so make sure [Caps Lock] is not on.
3 If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless
client are the same as the settings in the AP.
• Go to Network > Wireless LAN > General > WDS and check if the NBG-417N is set to bridge
mode. Select Disable and try to connect to the Internet again.
4 Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
5 Go to Maintenance > Sys OP Mode > General. Check your System Operation Mode setting.
•Select Router if your device routes traffic between a local network and another network such
as the Internet.
•Select Access Point if your device bridges traffic between clients on the same network.
6 If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the NBG-417N), but
my Internet connection is not available anymore.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 1.5 on page 22.
2 Reboot the NBG-417N.
3 If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1 There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.5 on page 22.
If the NBG-417N is sending or receiving a lot of information, try closing some programs that use
the Internet, especially peer-to-peer applications.
2 Check the signal strength. If the signal strength is low, try moving the NBG-417N closer to the AP if
possible, and look around to see if there are any devices that might be interfering with the wireless
network (for example, microwaves, other wireless networks, and so on).
3 Reboot the NBG-417N.
4 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestion
• Check the settings for QoS. If it is disabled, you might consider activating it.