HP Matrix Operating Environment 7.2 Logical Server Management User Guide

If the SPM service stops running or the default storage template is no longer available while on
the page, and the you attempt to add a Catalog Storage option, a message is displayed with
instructions on how to resolve it.
Importing a Microsoft Hyper-V virtual machine with configuration file in
default location is not supported
A Hyper-V virtual machine whose configuration file is in the default location on the hard disk in
\ProgramData\Microsoft\Windows\Hyper-V is not supported by logical server management.
You cannot import a virtual machine guest as a logical server if the virtual machine's configuration
file is in this location. There is a limitation in Microsoft Hyper-V that allows virtual machine
management to re-register the virtual machine if the configuration file is created in this directory.
To prevent issues with reactivation, logical server management checks the path and rejects any
virtual machines with a configuration file in the default location.
Recovery after logical server operation failures
After performing a logical server operation such as a deactivation, you may see the following error
message on the Report Logical Server Job Status screen:
Internal error occurred. This logical server might be in an
inconsistent state. HP strongly recommends that you unmanage
logical server {logical server name} and verify the status
of {resource name: profile or VM}.
Possible causes are:
• Environment configuration problems.
• The resource became unavailable during the runtime of the logical server operation.
• The resource has been changed outside of logical server management. For example, the virtual
machine was deleted or the server blade profile was changed.
Suggested actions
1. Ensure that the following configurations are set correctly in your environment. Failure to do
so can cause various errors.
• DNS is configured for all managed servers
• Time synchronization has been performed among the CMS, managed systems (including
ESX hosts), and VMware vCenter
• VMware vCenter credentials and URL settings in Systems Insight Manager are correct
• VMware vCenter is discovered in Systems Insight Manager
• Onboard Administrator credentials and URL settings in Systems Insight Manager are
correct
• Individual VM Hosts are configured and identified in Systems Insight Manager
• Individual VM Hosts are registered in virtual machine management
2. Refresh the server resources to reflect any environment configuration changes in the last 30
minutes. (Logical server management refreshes automatically every 30 minutes, while the
following steps perform the refresh immediately.)
• For a Virtual Connect logical server, access the HP Matrix OE visualization screen, select
Tools→Logical Servers→Refresh..., then select Virtual Connect Enterprise Manager (VCEM).
• For a virtual machine logical server, select Tools→Logical Servers→Refresh..., then select
Insight Control virtual machine management (VMM).
3. Try the logical server operation again. If it is a temporary resource problem, another try may
succeed.
82 Troubleshooting