HP Serviceguard Toolkit for SAP Sybase ASE and SAP Sybase Replication Server for Linux User Guide Version A.12.00.00

6 Troubleshooting
This section explains some of the problem scenarios that you might encounter while working with
the Sybase toolkit.
Recommended actionPossible causeProblem scenario
Verify the user you have specified is correct.
If it is incorrect, add user <ADMIN_NAME>
The Linux user, <<ADMIN_NAME>>
specified as Administrative user for
"ERROR: <<module>> admin
user <<ADMIN_NAME>> does
not exist"
into the Linux server by using the useradd
command.
ASE/RS/DRA module does not
exist on a package node.
If the attribute value is not specified, add an
appropriate health check command. If
Health check command is not
specified for the module.
"WARNING: <<module>>
/HEALTHCHK_CMD is not
command is not mentioned, health check is
not performed.
defined in package
configuration."
Specify an expected output for the health
check <<HEALTHCHK_CMD>>command.
For this specific health check
command <<HEALTHCHK_CMD>>
"ERROR: <<module>>
/HEALTHCHK_RESULT is not
the expected output is not
mentioned.
defined for the health
check command
<<HEALTHCHK_CMD>>”.
Run the following command to change the
file permission or ownership.
The file –<<file-name>> does not
have the required Sybase
The Sybase toolkit package fails and
displays the following package log
message: chown
<admin-user-name>:<group-name><<file-name>>
Administrative user access
permission.
<<file-name>>: Permission denied
Locate the respective instance log file for RS
by using the run script
Possible error in Sybase RS
instance startup.
The Sybase toolkit package fails and
displays the following package log
message: RUN_<<Instance-Name>>, and verify the
ERROR: RS instance
<<instance-name>> could not be
log file for line starting with E. or F. and
resolve the error.
started. Check console logfile
<<file-name>> or RSSD logfile for
possible error.
Before running the package, increase the
value of fs_umount_retry_count in the
Sybase server instance was
aborted and
FS_UMOUNT_RETRY_COUNT set
to 1 in package configuration file.
Failed to deactivate <<vg-name>>.
Cannot deactivate volume group
<<vg-name>> with
<<#number-of-lvm> open logical
volume(s).
package configuration file and run the
cmapplyconf
<<configuration_file>>.
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