Data migration of an existing Microsoft Windows CMS to a new Insight Software 6.3 system

Scenario 7: Import failure: gWLM service fails to stop

When does this happen?

The gWLM property com.hp.gwlm.security.virtualLocalHostName=SIMvirtualserverIP in ~\Virtual Server

Environment\conf\gwlmagent.properties has incorrect SIMvirtualserverIP IP Address, where

SIMvirtualserverIP is “virtual server IP address of HPSIM” (also known as MSCS cluster virtual server IP

address).

Error observed during this scenario

1. Import fails on the target machine with console error:

Extracting the zip file c:\export.zip

Service is running for plugin gwlm

02 Sep 2010 15:37:58,510 INFO [HPSIM_DEBUG] [CLIUtil-5] Service is

running for

plugin gwlm

WARNING! Service is running for the following plug-ins: GWLM.

Please stop all services and restart the import function..

02 Sep 2010 15:38:02,408 INFO [HPSIM_DEBUG] [MigrationManager-5]

Import Failed.

Error occurred while importing data. Import failed.

02 Sep 2010 15:38:02,411 INFO [HPSIM_DEBUG] [CLIUtil-5]

Error occurred while importing data. Import failed.

02 Sep 2010 15:38:02,412 INFO [HPSIM_DEBUG] [CLIUtil-5]

V:\Program Files\HP\Systems Insight Manager>

Note:

The gWLM Service seems to have stopped but it would have failed to stop. The

logs at ~\Virtual Server Environment\logs\hp_gwlm_service

indicate that the service failed to stop.

2. gWLM log file at: ~\Virtual Server Environment\logs\gwlmcmsd.log, has an error

message as in the following example:

Sep 16, 2010 18:30:58 colt11b.fc.hp.com: SEVERE [10] Error starting

CMS daemon: java.rmi.ServerException: RemoteException occurred in

server thread; nested exception is:

java.rmi.AccessException: Registry.Registry.rebind disallowed;

origin /15.146.233.1 is non-local host.

Make sure C:\Program Files\HP\Virtual Server

Environmentvseinitconfig has been run after gWLM installation or

upgrade.

Solution

In multi homed networks, ensure gWLM property

com.hp.gwlm.security.virtualLocalHostName=<SIMvirtualserverIP> in file

~\Virtual Server Environment\conf\gwlmagent.properties has the correct

SIMvirtualserverIP.

Where SIMvirtualserverIP is Cluster IP also known as MSCS cluster virtual server IP address.

In case <SIMvirtualserverIP> is missing or is NOT Cluster IP also known as MSCS cluster virtual

server IP address, add/modify it to Cluster IP. To enable this change restart gWLM and SIM services.