HP Systems Insight Manager 5.2 Installation and Configuration Guide for Linux

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The postmaster and PostgreSQL start.

4. Run mxinitconfig -a. Initial configuration completes successfully and service starts.

I cannot sign in to HP SIM on my 64-bit Red Hat Linux 4 with Update 4 installed. I installed the operating

system supplied 64-bit PostgreSQL separately as described, but after the service started, I could not sign in

to HP SIM as root.

Solution: HP SIM is a 32-bit application which requires 32-bit libraries to be installed to function properly

and Linux is 64-bit so the libraries for 32-bit must be installed. HP SIM looks for /lib/security/pam_unix.so

for authentication but on a 64-bit system the libraries are located in /lib64/security.

To install the 32-bit PAM modules on a 64-bit Linux system:

1. Click Applications→System Settings→Add/Remove Applications.

2. Scroll down and find Compatibility Arch Support.

3. Click on Details.

4. Select PAM - A Security tool which provides authentication for applications and update the system.

After the update, open a terminal and go to /lib/security and verify that the PAM_UNIX.so is installed.

After the installation, restart the HP SIM service, and sign in.

I cannot sign in to HP SIM or to managed systems browsing from HP SIM using Internet Explorer 6.0.

Reason 1:

Internet Explorer has a problem with underscores in system names, which prevents the authentication

cookie from working properly.

Solution:

If the names of the systems have an underscore, use the IP address of the system. Configure HP

SIM to create links to the system using the IP address instead of the name:

1. Browse and sign in to HP SIM.

2. Select Options→Security→System Link Configuration. The System Link Configuration page appears

3. Select Use the system IP address.

4. Click OK.

Note: By using IP addresses instead of names, you might encounter security alerts, if the name in the managed

system certificate does not match the name in the link. The default certificate for managed systems uses the

system name, not the IP address.

Reason 2:

For managed systems, the privacy policy setting in Internet Explorer 6.0 is blocking the

authentication cookies from the managed systems.

Solution 2A:

(Recommended) Remove the systems from the Internet Zone. The privacy policy only affects

systems in the browser Internet Zone. Therefore, by removing systems from that zone, you prevent the

Tools→Internet Options, and click the Privacy tab from the Internet Explorer browser menu. Modify the

privacy setting in one of the following ways:

▲ Browsing to systems by IP address instead of by name can cause the browser to consider those systems

to be in the Internet Zone. Instead, browse by name. You can configure HP SIM to use system names

when creating links to systems by selecting Options→Security→System Link Configuration and

selecting Use the system name.

▲ If your browser is configured to use a proxy server, you can configure your browser to bypass the proxy

server for specific systems, which removes those systems from the browser Internet Zone. From the

browser menu, select Tools→Internet Options, and click the Connections tab. Click LAN Settings,

and if you are configured to use a proxy server, click Advanced. In the Exceptions list, you can

specify a list of addresses that should bypass the proxy server. These addresses are no longer in the

Internet Zone and are not affected by the privacy settings policy.

Solution 2B:

(Not Recommended) Change the browser privacy security policy setting. From the Internet

Explorer browser menu, select Tools→Internet Options, and click the Privacy tab. The privacy setting

can be modified in one of the following ways:

• Set the privacy setting to Accept all Cookies by sliding the slider bar to the bottom. This setting allows

a browser to accept all cookies for both first-party and third-party sites. When browsing to HP SIM or

68 Troubleshooting