HP Matrix Operating Environment 7.2 Update 1 Infrastructure Orchestration User Guide

4. Check the SPM job table for any failed jobs. In SPM, click No Running Jobs in the lower left
portion of the screen, click the History tab, and then look for Activating Service jobs.
5. If these locations do not provide the information needed to solve the problem, check the
following log files:
• C:\Program Files (x86)\HP\Storage Provisioning Manager\logs\
operational_log.txt
• C:\Program Files\HP\Matrix infrastructure orchestration\logs\
hpio-controller.log
• C:\Program Files\HP\Virtual Server Environment\logs\vselog.lsm.log
Resources not displaying and increasing timeouts
One or more types of infrastructure orchestration resources (for example, virtual networks) are not
displayed in infrastructure orchestration's user interfaces.
Issue
Due to a large number of resources to fetch, one or more of
infrastructure orchestration's resource fetch operations may have timed
Possible cause
out, waiting for completion. By default, infrastructure orchestration
is configured to fetch resources of each type for up to 5 minutes.
On the CMS on which infrastructure orchestration is running, timeouts can be configured in the
hpio.properties file, located for example at: ..\Program Files\HP\Matrix
infrastructure orchestration\conf\hpio.properties.
Action
The primary timeout properties that might need to be increased are the following:
• timeout.get.serverpools
• timeout.get.subnets
For large numbers of Software Automation (SA) or deployment images, the property is
timeout.get.images.
Other timeout properties available to configure are the following:
• timeout.get.storagepools
• timeout.generate.storage.entry
• timeout.get.vmtemplates
• timeout.get.deployment.services
For example, to increase fetch subnets timeout from the default value of 5 minutes to
15 minutes, modify the line: timeout.get.subnets = 5 to: timeout.get.subnets =
15.
Manual clean-up process (physical)
If an infrastructure orchestration physical server deployment or delete service request fails, perform
a manual clean-up process, which includes the following:
• Fully erase the operating system from the boot disks.
• Detach the blade from the storage.
• Return the blade to an infrastructure orchestration server pool for a future provisioning request.
This type of failure forces the server blade to move to the infrastructure orchestration Maintenance
pool and the Matrix OE logical server is renamed with the prefix “Clean-me-”.
The server profile and boot disk are preserved, enabling an administrator to determine the cause
of the failure and perform any required maintenance before returning the server blade to a user
Corrective procedures 209