HP Matrix Operating Environment 7.3 and 7.3 Update 1 Infrastructure Orchestration User Guide

Service creation fails in the in the target reconfiguration phase
Service creation fails in the target reconfiguration phase.
Service creation intermittently fails when a service is created with RedHat Enterprise Linux 6 OS.
Failure message
The target server fails to shut down due to an issue with the HP Health Agents versions 8.70 and
older.
Possible cause
Action 1. Identify the failed target servers in the Maintenance server pool.
a. In infrastructure orchestration, select the Servers tab.
b. Expand the Maintenance server pool.
c. Note the names of servers in this server pool as they are the serial numbers of the servers.
2. Delete the logical servers from Matrix OE visualization.
a. In Systems Insight Manager, select Tools→Matrix OE visualization.
b. Select Logical Server from the Perspective drop-down box.
c. Identify the logical server entries where the name starts with “Clean-me” and contains the
previously noted serial number.
d. Select these logical servers and delete them by selecting to Delete→Delete Logical Server.
3. After the logical servers are successfully deleted, move the servers from the Maintenance pool
to an appropriate server pool.
a. Select Tools→Infrastructure orchestration, then select the Servers tab.
b. Select the server pool to which to move the servers from the maintenance pool.
c. Click the Modify Pool button.
d. Select Maintenance from the drop-down list.
e. Select the server that needs to be moved from the list displayed and click the >> button.
f. Save the server pool.
Service creation fails for physical requests when Windows Server OS is selected
Service creation fails when a physical template with Windows Server OS is selected. HP Insight
Management WBEM provider installation on the target server hangs.
Issue
An infrastructure orchestration timeout waiting for Insight Control server deployment to complete
installation of Insight Management Agentss.
Possible cause
When a request fails, infrastructure orchestration automatically retries the request and a new server
is provisioned with the requested service. The original server is moved to the maintenance pool and
Action
can be cleaned and moved back to a valid server pool. If the failure is observed frequently, the
following steps can be followed to disable the installation of Insight Management WBEM providers.
Insight Management SNMP agents continue to provide management capabilities when WBEM
providers are not installed.
1. Edit the install.cmd file, found under <Insight Management installation folder>\
rdp\deployment server\hpfeatures\hpagents-ws\components folder, and remove
the following two lines.
• call :installsc wbem%PROCESSOR_ARCHITECTURE%
• if %cpresult% geq 1 set /a cpresults=cpresults+1
2. Save the file.
The new service requests now no longer attempt to install Insight Management WBEM providers.
198 Troubleshooting