Operating Environment Software Instruction Manual

5. Increase the default timeout from 20 minutes (1,200,000 milliseconds) to 40 minutes (2,400,000
milliseconds).
6. Restart the HP Matrix infrastructure orchestration service.
7. Restart the HP Logical Server Automation service.
8. On the Templates tab, select the template and submit a new create service request.
Task for logical server failed due to invalid UUID
Task for logical server <logical_server_id> has failed. Logical server
job (ID = …) completed with a failure status. The deployment server does
Failure message
not have the specified system UUID recorded. Deployment Service Connector
cannot confirm the system UUID provided by the caller.
The deployment server cannot bootstrap the server. This issue can occur if the LUN attached to the
server already has an OS deployed to it so that the server is booting from the presented LUN rather
than booting into the designated deployment server.
Possible cause
Action 1. Locate the Provisioning logical server message that identifies the server blade in use.
2. Perform a manual clean-up process for any affected logical server. See “Manual clean-up process
(physical)” (page 195).
Storage pool entry status is “Presentation Completed with Errors – Inoperable” or “Presentation
Completed – Inoperable”
After creating a storage pool entry from an array imported into SPM, the status of the storage pool
entry on the Matrix OE visualization Manage Storage Pool screen is “Presentation Completed with
Errors Inoperable” or “Presentation Completed Inoperable”.
Issue
When the array was imported into SPM, a security group other than the Matrix Security Group was
selected on the Array Properties screen.
Possible cause
The storage administrator or an administrator with permissions to use SPM should perform the
following steps.
Action
1. Start SPM by pointing a browser to https://localhost:8000, where “localhost” is the name of
the CMS.
2. Right click on an array and select Change Security Group.
3. Select the Matrix Security Group.
4. In Matrix OE, refresh storage pool entries on the Tools→Logical Servers→Refresh or
Modify→Logical Server Storage Pools screen.
The status of the inoperable storage pool entry will change to “Presentation Completed – Available”.
Auto-provisioning storage fails with “No matching storage found” error
Matrix OE logical server management requests storage from Storage Provisioning Manager that
matches the requirements in the IO template. In certain environments, auto provisioning does not
succeed and the error “No matching storage found” is displayed.
Issue
For non-redundant storage requests in IO:Possible cause
Matrix OE logical server management picks a fabric, and asks SPM if there is any storage on that
fabric that matches that requirements defined by the IO architect. If that fabric does not return any
matching storage, logical server management tries the next fabric in the list until it finds storage or
has exhausted all of the fabrics. If it has exhausted all of the fabrics without finding matching storage,
auto-provisioning fails.
Once a fabric is used for the first volume, all other volumes within that same storage pool entry
must be found on the same fabric, or auto-provisioning fails.
For redundant storage requests in IO:
Because the combination of fabrics to try can be a large number, logical server management limits
the combinations by only picking pairs of fabrics that are associated with natural pairings of
connection bays. For example, in an enclosure, bays 3 and 4 are a natural pairing, as are 5 and
164 Troubleshooting