Technical information

CallMaster PC
Issue 7 June 2001
8-3
CallMaster PC
CallMaster PC, a software application used with the DEFINITY ECS, gives Call
Center agents and supervisors the ability to access and control their CallMaster or
CallMaster II telephone sets through a Microsoft Windows™-compatible PC. If
Call Center employees use Remote Access software such as Norton
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software or Microcom’s Carbon Copy Plus™ for Windows, or
similar software that allows applications to run on their PC from a remote location,
their system might be susceptible to toll fraud, as follows:
An agent dials in from home, provides a password (if required), and may then use
any software, including CallMaster PC, on the remote computer. If a hacker can
crack the password for the remote software, he or she can access the remote
computer, run the victim’s CallMaster PC on it, and set up a conference call
between the hacker’s phone and another phone, at the company’s expense.
Security Tips
Warn customers with Remote Access software that they must administer the
software’s password protection to prevent unauthorized access to the computer,
and they should change the password frequently.
For additional information, refer to the CALLMASTER PC User’s Guide (shipped
with the unit; not available from the Publication Center), and the documentation
for any Remote Access software you use.