HP Systems Insight Manager 7.2 User Guide

1. In Internet Explorer, select Tools→Internet Options→Connections→LAN Settings and then
select Use a proxy server for your LAN.
2. Click Advanced.
3. Add the DNS suffix for the CMS to the Exceptions list.
4. Click OK until all dialog boxes are closed.
• The company DNS servers could be having problems.
HP recommends that you contact your company's network support group.
Complex
You cannot delete a complex and all associated systems when you first select either the system or
complex alone and then try to delete.
Solution: You must select all associated systems from the list for the deletion to work correctly.
Configure or Repair Agents
If you are unable to configure VCA using credentials, go to Tools→Protocol Settings→Global
Protocol Settings or Options→Discovery→Configure Global Protocol Settings, and change the http
Settings: Default read timeout (seconds) to 25 or more.
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Configure or Repair Agents fails for a managed system having Windows operating system and
OpenSSH 5.4 p1-1 or greater.
HP SIM 7.2 ships a new version of OpenSSH. This version of OpenSSH considers credentials as
case sensitive, resulting in an authentication failure if credentials are not provided in proper case.
Therefore, you must provide case sensitive Sign-In credentials during discovery or while running
the Configure or Repair Agents task.
For example: Some Windows managed systems have the username as 'Administrator'. During
discovery the Sign-In credential username is provided as 'administrator', then, Discovery and few
other tasks will work perfectly because Windows does not consider credentials as case sensitive.
However, the Configure or Repair Agents task fails because OpenSSH considers 'Administrator'
and 'administrator' as different users.
To resolve this issue, you can complete one of the following:
• Update the Sign-In credentials with proper case. (Recommended)
or
• Do not use Sign-In credentials and provide credentials (with proper case) manually before
running the Configure or Repair Agents task.
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When configuring agents from a Linux or HP-UX CMS on a Windows system, you may receive an
STDERR error. The content that is coming on the STDERR console in HP SIM, is captured from the
error stream of the process which is created during the configuration on th target system. The
contents of th standard error stream depends o the operating system of the CMS and the operating
system of the target system. The same content can be seen when you manually run the command
on the CMS for the target system.
If you see the error on the STDERR console in HP SIM, there is nothing wrong going on in the
background. HP SIM displays the content of both the output and error streams.
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When you try to do any configuration from a Linux CMS to a Windows 2012 server, ensure the
CMS has a in-built SMB server 3.0. If the CMS has any prior version of SMB server installed, then
internal commands like put etc will fail. As a result, the CMS cannot copy the configuration files
to the windows 2012 server node. Therefore, the Configure or Repair Agents task will fail.
NOTE: Windows server 2012 uses SMB 3.0(or SMB3) on the file server. Windows Server 2012
Hyper-V only supports SMB 3.0 for remote file storage.
Complex 175